A great way to treat myself after a stressful semester! I…read morelove coming to Ella's because Ms. Friday is great at what she does! The place is always cleaned to perfection and the exudes "Stress Free Zone". The staff go above and beyond in creating a safe environment in line with state regulations. Staff and customers have mask on, temps are checked and you sanitize before proceeding. While services are completed, mask are worn as well when necessary. I love Ms. Friday's expertise and how she explains the step by step what she is doing and it's purpose. She offers a valuable service to our community and you can truly tell that she loves what she does! Please be sure to check out this business through their website and they always have awesome deals on Gr

Discovered Ella's on a whim while searching Yelp for a good spa business. Hard to find anywhere…read morewith FIVE STAR reviews these days so I had to give them a try and I was not disappointed. The place was clean and serene. I purchased the Deluxe Sauna package which included a private sauna session, paraffin wax for hands and feet, a one-hour massage, a facial, and complimentary wine, and a small gift basket filled with specialty soaps and lotion. Service all around was spectacular and Ms. Debra (owner) was personable and very attentive - she did my facial and her hands are magical! I left feeling pampered and very relaxed. Will definitely return again and recommend this BLACK-OWNED spot to all my family and friends.

Absolutely loved my experience with Caity- I got my roots retouched & my blonde hair color…read morerefreshed. What Caity does is art! Definitely recommend her services & will be returning

I saw Caity for a color correction and she insisted we do a detox treatment first and then go in…read morewith lightener. We discussed prices and she said it would be about 209 for the detox treatments, when I asked how much it would be all in she said 265-300. I said okay because my budget is 300 and she said no problem. After the detox day I reached back out to schedule the lightening session and she told me it would be 310-350 for that appointment. I expressed confusion to her at that and she told me she thought she explained it clearly. When trying to communicate with her about options and where to go from there she stopped replying to me. I should also mention after the detox treatments I saw absolutely no difference in my hair. In her chair she manipulated the light so I thought I did but every other lighting my hair looked the same. I sought out other hairstylists to finish the process. All of which told me that those treatments she did on my hair were the wrong choice of treatment, and should have cost about 40 dollars. I feel so hurt and angry about being charged over 100 dollars more than necessary. All in all, Caity ignored my budget, did not adequately explain her process and prices, and most importantly overcharged me to an extreme amount on unnecessary services. I am very dissatisfied, disappointed, and cannot recommended this stylist.

The staff needs to learn to address customers speak softly not the harsh way ....""Hey lady"" And…read moreto the men it was ""Sir"".... They keep asking for tips They r definitely not the best Try some other place on Lancaster highway..

I have visited twice recently and both massages were excellent! I prefer deep tissue and each time…read moremy therapist ensured she was using preferred pressure. The rooms are clean and the staff is friendly and professional. Great massage at an excellent price!

My 1st appt. at Eden was over 1 year ago as I recall. She was recommended by a person who thought…read moreshe did a good facial, and she was local, and we always try to support local businesses. Upon my arrival and entering I was scolded for parking in the driveway! It was long, empty and the parking pad had enough room for my small car and the driveway remained empty during my entire visit! She finally said I must not had read about parking before my appt...I guess not but wow...this is how you greet a 1st time customer!!! After reprimanding me she finally greeted me. I have been getting facials and going to spas for several years and this was a first! We briefly discussed what my concerns were and began. I was already very familiar w/products she was using as I have been using them for quite a while as well as other French skin care lines. She is very good at massage but facial was comparable to others I've had in Charlotte area. I left w/my skin still feeling dry, but I purchased some product from her and of course tipped generously even after this experience. I even purchased a product online that she encouraged me to try, so I did make that purchased not from her directly but from vendor online that she instructed me to do! This happened to be a vendor that I have been getting my skin care products from for years. She didn't smile much and didn't seem to want to know me or like me! I decided that would be my one and only visit there for sure. I shared my experience w/a few others who have used her and they agreed she wasn't the warmest person but perhaps it takes some people time to relax and you never know what is going on in someone's life but it is unprofessional to take it out on clients. I know I have had numerous life challenges thru the years and still face some today. So recently she advertised a Mother's Day special which sounded like just what I needed having a very difficult year. She was kind of friendly when greeting me but again seemed stand offish and no smile??? Anyway, again she is great at massage which I did enjoy, and skin felt hydrated and look hydrated at that point. She recommended some very rich products which I did purchase from her directly spending quite a bit of money. Again, after a short time my skin felt dry once again and lost all hydration but the products I purchased relieved the dryness as I applied them thru out the day and I do like this line of skin care, but honestly, I think my skin looked better before the facial especially as the day went on. At the end she briefly used some hand scrub and spray. After I left and went home my daughter asked me what that fragrance was and it was the spray for hands which had a lovely scent. My daughter who is getting married thought it would be a nice gift for her bridesmaids and we also were going to get them all gift certificates for facials from her directly and of course they are younger all w/good skin and live local so we thought they would enjoy this and have a better experience than I... just don't know why she has this nasty attitude towards me...I never have had an experience like this w/any "Professional". I tried contacting Jane about this product to purchase w/no response until suddenly she replied and accused me of trying to pick her brain and taking away business from her and others in the same industry!!! Wow!! Beyond disappointing!!! We were going to purchase from her...I spent a lot of money there not once but twice and she just lost money by her inexcusable and unprofessional reaction toward me and future clients!!! We all work hard for our money, and we know what it is like to work in the service industry have always been generous no matter what the service is!! She is beyond rude and could not be more wrong about her accusations!!! Don't waste your time or money here when you can find great service w/lovely and pleasant professionals who are glad to have your business and give you an amazing experience in the Charlotte area!!! Unfriendly atmosphere · Rude service 0 comments

I was tempted by a Groupon deal for a facial and massage, and was very pleasantly surprised with my…read moreexperience. Sometimes you get differential treatment when you are going in for a deal and that absolutely was not the case. Jane was very sweet and easy to chat with. Her suite is cozy and her massage chair was incredibly comfortable. I visited her when I was pregnant, and she was very conscientious about what products she was using, their safety, and my comfort while lying down. She definitely took her time, and even went well over the time allotted for the appointment for some extra pampering. Definitely would highly recommend her services and she offers deals once you are subscribed to her email listserv.

fantasists they are amazing at what they do, they made me feel comfortable and welcomed. It's a lot…read moreof pretty ladies in there also lol...

Happy happy joy joy…read more I don't need anything but this place ... relaxed me to the point I couldn't contain myself with joy!! Gotta try 4 hands next time ... lotion, I need the lotion, pour on the lotion Happy happy joy joy

I bought a package of Microdermabrasion and have had four of them so far and her space is very…read morecomfortable. She's a very delightful lady and does a really good job. I'm very happy with the service and the pricing is amazing too. She's very accommodating and professional

I have had Kathlene do my skin for years. Quality, knowledgeable. All the gadgets. Great skin…read moreproducts. Clean and sanitary. Very quiet and relaxing. You can trust her with your skin.

I visited 2x and I have no complaints. I received a deep tissue massage both times and They were…read morethorough and just what my body needed. I also added cupping and it was very helpful in my healing journey. I recommend them.

huge disappointment. no deep tissue, no care or effort. I have had over 100 massages and this…read moredidn't even qualify as one. Intense rubbing, not massaging. I didn't enjoy having my body rubbed hard and fast like it was a hurry up massage and not someone who was trying to relieve my tension. Also, prepare to have your feet smacked and rubbed and then your face right after. What a waste of time and money. The place has no privacy either. there Are divider walls with no privacy and a curtain for a door.

Maria's suite is inside Salon Lofts; suite #17…read more There is a parking garage - no charge. I recommend arriving at least 5 minutes early for your session; especially if it's your first visit. During that time Maria asked if I had any problem areas to focus on and I signed a waver. She also informed me her pressure ranges from medium - firm and that her technique is more so neuromuscular. Just within those few minutes of talking to her I could tell she was extremely knowledgeable. I booked a 60-minute signature massage which was $120. This was pretty pricy in my opinion. I'm used to paying between $60 - $80 for a 60-minute massage. Honestly, Maria was worth every penny. From the pressure she gives, the reflexology, and the stretching ... she puts in work! During the massage she checked on me to make sure the pressure was okay. This was a refreshing / beneficial experience. Highly recommend booking with her.