Steer clear of this place unless you're looking to be ripped off…read more Quoted $400 more than my regular mechanic for breaks and rotors. Lied to me about needing break fluid. Had the nerve to charge me a $40 "diagnostic fee" for the time they spent trying rip me off. Told them I wouldn't be back if they charged me $40. They couldn't care less about losing a repeat customer. Also, last time I scheduled an oil change first thing in the morning and got there early. Had to sit there for thirty minutes before they even bothered to bring my car in. What's the point of scheduling a change if they don't do it when you're scheduled.

Do not go here. I brought my car in for an emergency brakes replacement 3 months ago when I was in…read moretown visiting family. Sure the staff were helpful and nice enough. Changed my brakes/rotors the same day ($2700) and I was able to drive back home to the DC area. BUT literally 2 weeks later, my car would stutter when I hit the brakes, like they weren't catching. The brake pedal would also give while I had my foot on it. So incredibly unsafe! I called the same ETD asking what it could be. Nick (who I worked with the day I got my brakes replaced) told me not to wait and to bring it to someone right away. So after calling a few shops, I found a place that could take me that day. THE BRAKE PADS WERE EITHER PUT ON INCORRECTLY OR WERE FAULTY. They were already work unevenly and the brand new rotors were scratched! The shop told me of this error and offered to resurface the pads and rotors (cheaper vs shelling out another $2000k +) to see if that fixed the problem. It did! My point person this whole time has been Nick. Fast-forward two months later, I was assured by Nick at this ETD shop, I would have a partial refund (labor) of over $400. Weeks and weeks have gone by. I have called multiple times and Nick has told me that he had to ask management, then the refund had to be processed, then it was processed and I have wait 3 to 5 business days. Well here it is on business day six, and still no refund. I have definitely been given the runaround. And I will do what I need to make sure others don't fall into this same trap. And I will be filling a complaint to the better business bureau.

BEWARE!!! DO NOT BRING YOUR CAR HERE FOR REPAIR!!Brought car in for repair- quoted $200-$300. When…read morethey called and said repair was finished they said $248. Go pick up car and they charged $778..triple the price. Owner didn't care. Not an honest business. Should have read previous reviews.

NEVER going back. Brought my car in because I couldn't get a stripped drain plug out to do my oil…read morechange. I provided the oil and filter I was going to use myself, so I wasn't going expecting to pay much at all. When I pick up my car, Carl hands me a bill for $66! Considering when I had gotten a full oil change 2 years earlier from them for $45 (including the oil and filter of course) I was shocked at this amount. I reminded him that I provided the materials. All I needed was the drain plug ($7) and labor (18 minutes). Carl said the cost came from "additional" services they provided such as checking for any lights, tire pressure, fluid levels. Things I never asked them to do anyway since I do that myself. I said the price still didn't add up compared to what I've paid in the past. Carl immediately got furious and said "Fine, take the car. Don't ever come back." This stunned me. I told him my family had been coming here for 10 years and they were usually quite good to us, I just didn't understand this bill. He said an oil change was now $95 (!?) so I was getting a discount. He said, "I don't care about you, I don't need this aggravation. Get out." As a long time customer, I'm hurt. What an abysmal way to talk to someone, especially as a business owner, instead of actually justifying such an absurd charge. They're no longer transparent about pricing, so that they can rip people off, and will throw a fit when called out on it. Falasca's will no longer get my family's business, and I can no longer recommend them to anyone.

Honest, helpful, patient and accommodating What more can you…read moreask for. Westwood is lucky to have them.

Very straight forward. Fair pricing. Kept me in the know throughout the process. Would recommend.read more

I have known and done business with this shop over the years -- they are, in my experience,…read moreswindlers first, charmers second, mechanics last. Bobby and his buddies have a whole formula for making their "customers" (victims seems a more apt term) feel like they're being taken care of: by giving you something inconsequential for free, and making you feel as if they're incredibly generous and working from the goodness of their hearts, or by complimenting you in the most generic fashion. Once they've gained trust, they often proceed to exaggerate problems in the car, implying they are of the utmost urgency. In the process of fixing that "problem," they're likely to "discover" something else, which they suggest is even more urgent (and expensive) than the original problem. They proceed to exorbitantly overcharge for all of these expenses. Here are two brief examples (of many) from over the years: In 2014, I had them replace a timing belt on my car, upon their insistence it needed to be replaced. Within 1,500 miles of driving, the timing belt had been completely torn to shreds as a result of their shoddy installation. They refused to replace the belt until my parents -- far more loyal customers who have hemorrhaged tens of thousands of dollars to them over the years -- threatened to stop patronizing the place. Only then were they willing to admit culpability and compensate me for their shoddy work. Then, in 2024, I noticed a charge on my credit card for approximately $850 from Park Ridge Auto. I called them, asked why they had charged me, and they informed me that it was a mistake -- they had meant to charge my father's card for work they'd done on his car. They apologized and informed me that they would fully refund my card. When I checked back two weeks later, I saw that the refund issued was $42.60 LESS than the original charge -- I was paying $42.60 for their mistake. When I proceeded to call them to ask why they didn't refund me in full, Bobby informed me that this was the credit card fee, and that the credit card fee wasn't their responsibility. They refused to issue this refund until my mother once again threatened to no longer do business there. When I showed up to get the $42.60, Bobby handed me 42 singles in an envelope. When I asked him if they had any twenties, he simply responded, "Go over to the Burger King, get change over there." The smoldering look in his eyes read plain-and-simple: "Fuck you, kid." I was 32 years old. Places like this reinforce negative stereotypes of mechanics as swindlers and thieves. I strongly recommend you stay away.

Came to have my car repaired last week,,everything was done perfectly, replaced a sensor, checked…read moremy tires, oil change, & my brakes were repaired,, I came in frazzled, & left in peace,,, drove today to a car like new! Very professional place,, THANK YOU

I can't say enough good things about Dapper Auto. The owner is one of the most honest and…read moreknowledgeable mechanics I've ever met. In an industry where it's easy to feel like you're being upsold or pressured into repairs you don't need, he does the exact opposite. He takes the time to explain what's actually going on with your car, what truly needs to be fixed, and what can wait. What really stands out is how much he cares about his customers and the community. He treats people with respect, charges fair prices, and stands behind his work. You can tell he genuinely wants to help people keep their cars running safely without taking advantage of them. Another thing I admire is how he mentors apprentices and helps the next generation learn the trade the right way--with integrity, patience, and real skill. That kind of leadership is rare. If you're looking for a trustworthy mechanic who does great work and genuinely cares about people, Dapper Auto is the place to go. Highly recommended.

Best Mechanic Experience of My Life - No Contest…read more If I could give 10 stars, I would. I brought my car to Dapper Auto in Park Ridge, NJ, and from the moment I walked in, I knew I was in good hands. John, the owner, is hands-down the most knowledgeable and experienced mechanic I have ever met. He took the time to explain exactly what was going on with my car in a way that actually made sense (no confusing jargon, no pressure, no upselling). What really sets this place apart is John himself. He's not only incredibly skilled, but he's also funny, easygoing, and genuinely cares about his customers. You can tell he takes pride in his work and treats every car like it's his own. It's rare to find someone so honest and transparent in this industry. And yes, let's just say it doesn't hurt that he's easy on the eyes either -- but more importantly, he backs it up with talent and integrity. My car has never run better. Fair pricing, fast turnaround, top-tier expertise, and an all-around great experience. I won't trust my car with anyone else again. If you're anywhere near Park Ridge, do yourself a favor and go to Dapper Auto. John is truly the greatest mechanic ever. Highly, highly recommend!

I have been taking my 2009 Mazda Speed 3 to Tommy since 2012…read morei have never been over charged ...always drive way happy would recommend this service station ...over & over again

Went in for a vehicle inspection. Guys are fantastic.read more

Went for an insurance inspection. Very helpful and attentive. Took care of what needed to be done…read morevery efficiently. Appreciated the service.

First time here.The owner, Rich is a great guy. All I needed was a plug in my tire and he was super…read morehelpful

Exceptional service. Will definitely be returning. I didn't have an appointment. They took me as…read moresoon as I walked in. And had me out in no time. Thank you, ETD! One happy customer.

Came to service a flat had to replace because of sidewall damage. He claimed we have to replace all…read morefour tires and would not change just one. He claimed it was company policy. My son had to look for another place. Thanks for your great service ETD!!