Let me tell you, I have been to so many mechanics over the course of my life as a used car owner,…read moreand I leave disappointed and ripped off 99% of the time. This business was different from beginning to end. The owner is a great guy and makes you feel comfortable and heard. Really awesome customer service, very upfront, and very fair pricing. I really appreciated the quick turnaround time, and the honest opinion on what was going on with my car. These guys really know their stuff and it was awesome being able to bounce ideas and troubleshooting off them. I don't live in the area, but would 100% recommend to all with car troubles.

My partner and I had a flat tire when we pulled into Portland for vacation. We had a hard time…read moregetting an appointment within 4 hours at other places, so we walked to a coffee shop to camp out and saw this place across the street. They were able to fit us in within the hour and gave us recommendations on what to do until then. Turns out there was nothing visibly wrong with the tire, no holes or anything, so they couldn't do anything on the spot. They didn't charge for the inspection and filling up the tire. We very much appreciated their help and are glad to know we can wait until we get back to deal with the tire instead of worry all weekend. We definitely recommend and would come back if we have a problem (hopefully we don't). Very friendly, great service.

Great place to get your car fixed! Think Emmett's fix it shop in Mayberry. I thought I could…read morereplace my muffler till I found out I couldn't! They came through like champs. Great price and fun conversation. Real car guys!

I was a customer of Fryeburg Motors for a few years and was pretty happy. Recently, however, I have…read morecome to think the mechanics don't know what they need to know to work on imported cars with more sophisticated technology. I was also told one thing about the cost of a repair and then a different story when the repair was done, and the cost was not in my favor.

Notice all the 5 star ratings. I totally agree. George provides the best service at the best price…read morein the least time. And the used cars he sells are excellent along with a very simple and fast buying experience. Thanks George!

George is an honest business owner. Fair pricing and does not add on extra stuff that is not…read moreneeded. He is my go-to person for auto.

These guys (& gals) have taken care of our Model Y and now Model 3 very well. Tire rotations and…read moreannual inspections.

my car wouldn't start so i had to towed to this place. i call in tell them im bringing it in, they…read moresay that's fine ( never disclosed if they even LOOKED at it it would be a labor fee) so they call me tell me theres a million throngs wrong with it including a oil leak ( it's the dead of winter) if there was a oil leak it old be all over my garage and in the snow in my driveway so clearly a lie to get money out of you. went to pick it up & they said A HALF HOUR OF LABOR IS $95!!!! i said im not paying that (they didn't even touch the car just looked at it) my in law go it waived for me but this place actually sucks and they don't disclose things up front. go to sals down the road not this place

We had a positive experience purchasing a used car from this dealer. We were able to purchase it…read morethe next day after seeing it and walking out on the first price they gave us. After making the price a bit better, we made a swift purchase, everything was easy, and they were very nice. Thank you Dover Honda for the new Jeep!

Service department (claimed to) have performed an unasked-for "multi-point inspection" while my…read moreRidgeline was in for a battery replacement, and, I was informed, my rear brakes and rotors were in dire need of immediate replacement at a cost of $778.31. Instead of authorizing that repair I returned to Kittery AutoWorks, the shop that had performed exactly that service 6,000 miles ago (for $200 less) and asked them to inspect the brake system to see whether there was some mechanical flaw that could cause the pads to wear out so quickly. The result? As I suspected, pads and rotors are in perfect condition, "barely worn, nothing needs work". This makes the second, and final bad experience with this dealer's service department, and I will certainly never go there again for either service, nor for the purchase of a new car: if incompetents and crooks are tolerated in the mechanics' bays and behind the service desk, there are likely similar types to be found on the showroom floor.

This was possibly the best car buying experience of my life. My son totalled his car and needed a…read morenew one fast. After doing a lot of online research, he found the used car he wanted at Cupples. He called and talked to Ross who held the car aside until we could get there the next day. The car itself was a great value and in excellent shape for the money despite a worldwide shortage of cars and used cars right now. Ross stayed late beyond closing to give us a chance to test drive the car and then got us competitive financing, temp plates and everything my son needed to drive it off the lot that night (we arrived at 4:30pm and were on the road by 7pm). He also gave us a 3 month bumper to bumper warranty on this used car at no additional cost. I would highly recommend buying a used car from Cupples. He made a stressful time for us a lot easier.

I recently had a first-rate experience buying a used VW here. Owner and staff were very friendly…read moreand easy to deal with. No hard sell on the car or warranty. Price was very fair for the car I purchased. After the deal was done and just before I was ready to drive away owner personally took the car to top off the fuel, and in so doing, noticed that window switches were not functioning ,. Based on that, he is ordering new switches and wil install on arrival. Since it is December, I might not have noticed until spring.

Heroes does a great job at a great price. They are honest about the work you need done and get it…read moredone quickly. As someone who doesn't know a lot about cars I have always found taking my car in intimidating. Everyone there is great to work with & educated me on my car. If you need anything, ask for Paul - he's fantastic. Great place, highly recommended.

Jay and his crew at Hero are totally honest and fair! I've never had a mechanic shop where I felt…read moretotally comfortable and trusting until I met these guys! I never feel the need to question their estimates because I know they are up front. They don't put their "thumb on the scale". I would recommend Hero to anyone! Even though I'm now living about 40 minutes away, I'll still bring my car to Hero for all of its needs.

Standoffish and rude. I'm totally fine that he didn't want to work a deal on a car that's been…read moresitting around collecting lot rot for over a month, it was the attitude that was souring. I have enough $ to pay the asking price, but with the bumper having a gaping hole, zip tied and the headlight bracket most assuredly broken I made a reasonable offer to buy immediately. Most people try and work a deal, which I guess is insulting unless it's on their end. It was totally fine that it wasn't accepted, and I left my # in case there was a change of heart but the communication was not very customer friendly, and neither was the follow up phone call. During a pandemic when most smaller businesses are extremely slow, I am fortunate enough to be in a position to shop. No worries my friend, there are plenty of used car dealerships and I have plenty of time to feel like an appreciated buyer.

Found a truck, everything seemed good, was told it ran good. Set up a time for test drive no one…read moreshowed, emailed again its been over a month and still nothing. Not to add there was a front axel in the bed and way more rust than in photos. Do NOT recommend.

The worst management and service dept. They do not stand by the warranty or cars. Do NOT recommend…read more They are awful customer service.

Let me first say that I once loved Portland Volvo - I purchased an XC90 and I've had a 92' 940…read moreservice here with no complaints. Jordan was the service advisor and he was great. Always called with updates, gave extremely accurate quotes, and was very friendly. Fast forward to several years later. I brought my 2019 XC90 in for routine service. I ask them to thoroughly check the vehicle for anything that may need to be addressed. Vehicle has had routine oil changes as well as fluids checked and changed as necessary. Etc. Vehicle is well taken care and we are knowledgeable on them as well. We were called back with a quote to fix everything - $8,000 - ??? Really, for a car that is well taken care of and is in the garage when parked as well. I was also disturbed at the fact the staff member laughed while relaying this information. That's very unprofessional. We had them perform $3,500 - Stating we wanted the batteries replaced, brakes - which we told them do but they didn't, oil change, diagnoses and remedy of park assist sensor malfunction. Instead, they added on windshield wipers - which we told them not to do. They also allegedly plugged the tire - with a nail in it - I told them not to fix the tire as I've had the tires replaced at Town Fair and they have a Road Hazard Warranty. Cost $150 to simply diagnose the park assist sensor issue but they didn't fix it. We stated 3-4 times the vehicle had a very annoying screech, which it took numerous attempts for them to fix. Many things were missed and others were done without consent. Service did not relay my requests accurately and the bill was nearly $3,500. My car was returned with batteries that failed their tests. Why would I want a car back without batteries that would work approaching the winter months in New England. Each time you call you get a different service member, and if one handles one job and you get tossed around they pass the buck and just say I wasn't there when you said this or that. It's very poor. You live and die as a team in this type of establishment. Any staff member can see a work order - it really shouldn't matter who handled it yesterday or las Thursday - it seems none of them can effectively communicate anyways. The Service Manager is a disgrace to Volvo and is horrible with customers. She immediately blamed us for all the issues, failing to listen to our complaints, stating she would do nothing for us, and just generally has a sour attitude and is less than welcoming. When a vehicle comes back for a third time - and had to be towed back on our dollar due to work you failed to complete correctly, a customer has the right to be thoroughly upset and enraged. After trying to voice legitimate complaints and asking if they stand by their work, I was threatened and she said she would call police. This is a fantastic way to treat a loyal customer who's spent more than $50k at your shop when you botched this entire service. They took zero accountability and never apologized. Fail. Service Advisor Brian did end of fixing some concerns, but also told me to leave when I was unhappy as well. This was after a battle - should have never been one. He's in a relationship with the Service Manager - So you can clearly tell the odds were not in my favor. Service Advisor ( Brian Richard ) is engaged to the service manager (Kristin Adams.) Feel free to fact check. Don't expect fair dealings with this conflict of interest business configuration. Staff is all for themselves and against the customer. Treated like trash after spending $6,500 in general maintanence repairs. (Not to mention the original purchase of the car as well.) I will never return to this disgrace of an establishment EVER again. Still love Volvo - now hate this dealership. Beware. End Note: Park Assist Service Alert Is still on after the third visit. I give up and will report to the Better Business Bureau.