I was never a "cat person." I've always had dogs and actually took quite a bit of pride in being a…read moredog person. But when we adopted our little Autumn girl, she completely melted my heart and turned me into a die-hard cat lover almost instantly. Our family loves Autumn so much. She is an absolute angel -- truly the sweetest cat I've ever met. So you can imagine how terrified we were this past weekend. During a dinner party, she slipped out through our lanai door without anyone noticing. Around 8 PM we heard the loudest cat fight we've ever heard (and we hear a lot, since there are many stray cats on our property). We realized she was missing and ran outside searching, but couldn't find her. Later that night she came home -- but she could barely walk. One of her legs was twitching, she was wincing in pain, and we couldn't even gently touch her back without her crying out. I immediately feared the worst -- that she had fallen from a tree and broken her back. My son stayed up with her all night, but she didn't improve. The next morning, we drove from the North Shore to VCA Family & Oahu Veterinary Specialty Center after being referred by our regular vet (who was closed since it was Sunday). The receptionist was efficient and straightforward, took my information, and told us we could come right in. When we arrived, we were greeted kindly, given paperwork, and within minutes Autumn was taken back for evaluation. After about 30 minutes, we were brought into the exam room to discuss next steps. I'll be honest -- in my emotional, protective state, my first thought when I saw the veterinarian was that she looked young, and I unfairly questioned whether she had enough experience. I feel a bit silly admitting that now, because Dr. Steph Craven was absolutely incredible. She was confident, knowledgeable, calm, and deeply compassionate. She knew exactly what to do and handled both Autumn and my very anxious mama-heart with so much patience and care. I had prepared myself for the worst. I truly thought we might have to say goodbye. Thankfully, after diagnostics, rest, antibiotics, and pain medication, Autumn is going to be okay. Dr. Steph Craven and the entire staff were professional, communicative, and calm under pressure. In one of the most stressful moments for our family, they gave us clarity and hope. I sincerely hope we never face another animal emergency -- but if we do, they are absolutely on speed dial. Thank you so much for taking care of our girl. Aloha, Lynsey (and Autumn)

As a first-time guinea pig mom, I did a lot of research before bringing my two girls home. I…read moresearched high and low for the best pellets, hay, and vegetables, and I put just as much effort into finding the right veterinarian. Since options for exotic animal vets are limited, I wanted to be sure I chose the best. I'm so glad I decided on VCA Pearl City. My guinea pigs have been patients there since they were 6 months old, and they're now almost three. They go in for their annual checkups, and whenever I have a concern, I can send a photo to the vet or schedule a quick consult. That level of accessibility gives me so much peace of mind. They typically see Dr. Luis Ho for their routine visits, and he has always been really thorough. Recently, one of my guinea pigs developed a lump near her mammary gland that grew overnight to about the size of a quarter. We were so scared. After antibiotics didn't work, Dr. Ho promptly referred us to Dr. Nathaniel Lam for a surgical consultation. Both doctors were incredibly knowledgeable and reassuring, which helped ease our anxiety during such a stressful time. The surgery was successful, and my guinea pig is alive and healthy because of their care. I'm truly grateful to the team at VCA Pearl City for taking such wonderful care of my girls. I highly recommend them to anyone looking for experienced and compassionate care for their exotic pets.

I use to see Dr.Nagata and Dr.Yasuda but for the time/day I needed, they were unavailable and/or…read moretransferred somewhere else. I went in today to see Dr.King and I can't believe the amazing customer service I had with him and his assistant. My dog Ollie and I felt so welcomed, well taken care of and HEARD. Often times I feel like going to get your fur baby seen for any reason-check up/something's wrong with them, is always emotional and scary but the way they made me feel was just top tier service. Whatever I said, I felt they heard me and were actually listening to me with providing answers. Never made me feel like I asked stupid questions. Once I got my dog checked out, I soon found out he's transferring and won't be working at Pet Vet anymore..... I wish we had more time but I'm very grateful to have met him!

We have been long time clients of this facility since the opening. This clinic is now owned by a…read moremainland company creating changes to staff and operations. Customer service is not as great as it used to be. There are currently only 2 original drs that still remain with this practice from the beginning. Prices have gone up like everything else. This clinic was one of the most affordable vets to get your pets looked at. Making appts on the app is great, but you can never get a same day appt when you call unless you pay the higher walk in fee! Little disappointed with customer service and sad that all my dog drs are no longer at this practice.

I was pleasantly surprised by the low-key, professional, courteous, comforting treatment by Dr…read more Gulliver and his entire staff. I've owned many animals in the past, and have visited more animal doctors than human ones, mostly in California. Since the pandemic it seems that the veterinary care I have received in Hawaii has been somewhat impersonal. I was surprised by Dr. Gulliver's highly personal and patient treatment style. He explains everything thoroughly and is caring rather than pushy. My cat and I were stressed when we arrived but Dr. Gulliver and his staff put all of us at ease. My cat is finally getting his extra pounds addressed, and I've been educated on how to do it. Mahalo!

I almost hesitate to post this because Dr. Gulliver and his team are already so busy! But they…read moredeserve a huge shout-out for the exceptional care they've given our senior doggie daughter (14+ years old). We were referred to Dr. Gulliver by a friend when we were searching for someone to evaluate a large lump on her front leg. By that point, I had lost confidence in our previous veterinary clinic. There were constantly different young veterinarians, and we could never see the same doctor consistently. I realized how much I value continuity of care, especially for a senior pet. From our very first visit, I knew in my gut that Dr. Gulliver was the real deal. He's incredibly experienced, knowledgeable, compassionate and an outstanding surgeon. He tested & diagnosed the large lump as cancerous and successfully removed it the following week. Knowing he regularly performs surgeries gave us great confidence that she was in skilled hands. She is cancer free today. Since then, Dr. Gulliver has been our dog's veterinarian. He's cared for her through UTIs and has been thorough about running tests to evaluate her kidneys and liver whenever something didn't seem right. A special thank you also goes to Jamie, the office manager. She keeps the office running smoothly, is incredibly knowledgeable and genuinely cares about every patient and their family. The rest of the staff are equally kind, friendly and compassionate. If you're looking for an experienced veterinarian who combines expertise with genuine heart, I highly recommend Dr. Gulliver and the entire team at Leeward Pet Clinic. We feel incredibly fortunate to have found them.

Dr Gulliver is thorough with my chihuahua Bella. Also very affordable has senior discount. His…read morestaff is friendly and accommodating too. I'm so glad I was referred to him.

Dr Gulliver has been my pets Dr. since early 2000. He did an awesome surgery on my English bulldog…read more( my baby) - Dr., is very kind and sincere and caring Physician. I hope he don't retire soon , his funny and friendly and staff accommodating. Thank you very much . R.Relacion

First off, my fur babies have been patients here at Hale Ola Pet Hospital since the hospital opened…read morein Kunia and the service here is phenomenal, simple. Recently I had to make the hard decision and part with my 15 year old cavalier...the love and support that my family and I received from Dr.Timbang and her outstanding staff will forever remain in our hearts. Thank you, I appreciate all of you! It gets a little easier everyday. If you are looking for a great veterinarian one you can trust and with only the best intentions for your babies look no further and you'll love everyone there just like I do.

Dr. Abaya was amazing. She was straightforward, explained everything clearly, and even identified…read morean issue that we hadn't come in for. I've never felt so comfortable with a veterinarian. In my experience, many vets can come across as dry, judgmental, or not very approachable, but that wasn't the case here. The entire staff was fantastic. Everyone was kind, professional, and took excellent care of my pup. I truly appreciated the level of compassion and attention they showed throughout our visit.

Our three dogs have been going to Newtown for the past 4 years since we moved here. The staff are…read moreso kind, prices are reasonable and the care is second to none. I can always get in to see the doctor in a reasonable time with flexible hours through the week. On Sunday (Mothers Day) my 17 year old girl needed help with her final journey across the rainbow bridge. They were closed but opened the clinic to accomodate her and help her cross the bridge in peace. I will always be so thankful for how she was cared for and the dedication from the entire staff through this absolutely heartbreaking final few days.

The BEST care at very reasonable prices!!! We have been…read moretaking our pets here for over 30 years. What I love about this vet, is they don't have a high turnover in staff. The same people have worked there for years so they really get to know you your family and your pets. They have great hours Monday Tuesday Wednesday Thursday Friday Saturday Sunday whatever you need there's a day that you can take your pet in. I am the type where I tend to do last minute, I need an appointment that day, and they always are able to fit me in. I always have pet insurance on my dogs, and they're very good at remembering to give me a paid receipt so that I can turn it in. All of their drugs or any medication that you need for your pet or at very reasonable prices. They're very honest and they won't do unnecessary tests or procedures if they feel they don't need it. Would highly recommend them!!!!

Responsive. Didn't get the friendly response though, just a few words…read more They only service Red Hill to Ko'olina. Perfect for West side families in need of support.

JoAnn and Steve took very good care of my 2 naked cats, Raisin and Sméagol while I was away on the…read moremainland for two weeks. They came over to my home, fed the cats and gave them attention, while also checking my mail and sweeping the floor. I am so grateful for their services. I had to call them last minute because my friend's roof on her house flew off and she couldn't watch my cats. Joann and Steve came to the rescue and assured me that the cats would be fine. I got daily updates and photos and when I came home, the cats were fine and my house was in order. I would highly recommend their services and will be using them next time I go traveling. Mahalo!!

We care very deeply about our rabbit, so finding the right veterinarian has always been very…read moreimportant to us. We have seen a few different vets over the years, but Dr. Ganzer is the one we trust with her care. He is kind, understanding, and always takes the time to answer our questions. When our rabbit has needed emergency dental care, he has gone out of his way to fit her into his schedule and bring her into surgery. We appreciate how prompt and thoughtful he is with follow-up calls after surgery. He gives an approximate time of calling and calls within 20 minutes which I know is difficult with the jam packed schedule. It is great to have an idea of when I will receive word of how my rabbit is doing. Knowing our rabbit is in Dr. Ganzer's care gives us peace of mind, and we are so grateful to have him as our veterinarian. Dr. Ganzer is an exceptional veterinarian who is always kind, understanding, and professional. He genuinely cares about the health and well-being of every animal he treats, and that compassion shows in every interaction. The staff are also very nice and accommodating, the techs are always very gentle with our rabbit which we appreciate.

Over priced and very poor communication. They would not prescribe me the meds for a yeast ear…read moreinfection because they require a visit first. The total price of the visit and medication was about $450. I was told the follow up visit was free and I was charged about $120. Definitely do not recommend this place unless you want to get charged for everything!