Stevens & Grass Funeral Home has been our family's choice of funeral homes for nearly 50 years, as…read morewe've always received excellent service during our grieving. However, sadly this last funeral was totally different experience, from the beginning nothing seemed right or made sense. Our loved one passed after business hours, we arrived at 9:00 a.m., the following morning to make arrangements. Immediately we noticed that the previous owners always greeted you at the door, new management yells over a balcony. By the time we arrived, the employees already knew the amount on a life insurance policy. Later, that evening we received a telephone call stating the body could not be viewed per arrangements made earlier that morning, as the body had been dead nearly five days and the embalming process could not be done. WRONG!!! So we returned the next morning to make alternate arrangements (again with an employee calling over the balcony). This time the employee went over a questionnaire page asking if we wanted clothing or any personal items returned (why wasn't this done the day before?) In unison, we both stated only personal items and no interest in clothing being returned. At that time, we were informed by the employee that no personal items were on the body at the time of arrival and further that our loved one arrived with only pants and a belt. We both immediately looked at each other stunned and found this to be strange and then asked to view the body to ensure proper ID. We were denied seeing the body. Our loved one always had something in their pockets, keys, coins, a bolt, etc., as this was a known trait of this family member, they never had empty pockets, always carrying gum or cough drop because of coughing. The immediate family members (12) the previous evening witnessed our loved one was fully clothed with white socks, black house-shoes, navy tee shirt and beige slacks with a black belt, not what the funeral home alleged saying "arriving with belt & pants only." While waiting on Stevens & Grass to arrive at the home, the family spoke about how our loved one still had coloring, and the corner of the lip was just beginning to turn blue when Stevens & Grass arrived to remove the body, nor was the body stiff, it went limp when the employees removed it from the chair and they (S & G) commented on how limp the body was. I state this because this would not be a body dead for close to five days, as several friends, a neighbor and family members had spoken to and saw this loved one earlier. In addition our loved one kept a daily dairy which included an entry on the day of death. Our family physician viewed a photo taken before the body was removed and remarked the body had only been dead about an hour or a couple at the most and also mentioned still had coloring. Our question is we knew the clothing and now the body was in possession of Stevens & Grass, shouldn't they have known what he was wearing? We thought so and thought these questions to be bizarre. This is written a year after the fact, to alleviate any negative reviews that could be made suddenly following a death. At this time we still wonder if our family has the correct ashes (as we were informed a viewing would not be possible) since the clothing & time frame of death differ from what the funeral home says. I suppose we never have full closure. We regretfully write this review, as all family members for years has received nothing but exceptional experiences with this funeral home.

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.

The very best when it comes to funeral Services, Professional Staff, and the deceased always looks…read moreHis / Her best and very Natural, Jerry Stafford is the best at what he dose!!

I wrote one review for their Funeral Home... and adding this one for the Memorial Park…read more I know this is strange to write a review on here for this type of work but I just had to. I sadly had to use their services...My family lives in the area and I have known this place and drove by it since I was a kid. This was a few years back, and from the time I went in it was very nice during a difficult time in my life. The ladies there are just amazing and helpful, the staff was helpful and event the owner spoke with me and welcomed and comforted me. They helped me choose all the things needed and even called me that night to make sure I was okay and seeing if I had questions. I can't say enough about these ladies, very helpful, very nice and made me feel as good as I could at that time. I used their funeral home services and had already purchased a plot in their cemetery.. nice to know my loved one was in top quality, professional people. I also like to work with local companies and local people thanks again!

Used this funeral home for my mother's service several years back. They were having another funeral…read moreright after and rushed us out of the building while the song was still playing. The whole service was very rushed and was very upset over the funeral home's treatment. They ask for the rest of the balance of the money right before the service started and standing not far from the casket. Also, for a very short, very basic with a mid range casket...the price was probably two thousand OVER priced. It's bad to be upset and taken advantage of at such a sad, chaotic time. C.M.

I had some big issues with this place when my brother passed away suddenly 5 years ago, which would…read morehave deserved a zero star, but after new management they corrected the issues, thank God.... My little brother now has the grave plaque that he deserves.... RIP Shaggy!

From the owner: Celebrating each life like no other…read more Each one of us is unique with our own story to tell. As North America's largest provider of funeral, cremation and cemetery services, Dignity Memorial professionals excel at helping families create meaningful tributes that truly celebrate the lives of the individuals they represent.With an extensive network of more than 2,000 locations throughout the U.S., Canada and Puerto Rico, Dignity Memorial providers offer families personalized services and advanced-planning options to meet any need. From the simple to the extraordinary, your Dignity Memorial professionals are here to see that your special story is told.