They were competitive with the bid. When they showed up the wrong window got ordered. On Kauai…read morethis means a few months until the proper one gets here. In any event, I notified the office of the error and they got to work fixing it immediately. It'll take time to get here, but this company does the right thing. Thank you Aloha!!

Great staff! Family owned and operated! Highly recommend! They take pride in their business!read more

What a great store! If I lived here, I would be getting so much from here. We went inside for a…read morelook. I'm amazed at how affordable this store is. We did buy a small bamboo cutting board. We do have a big one at home, but need a small one. The guy at the counter was friendly. The store has a variety of bamboo products that really stood out, and we will buy more on our next trip! We already bought a lot this trip. Lol

This place has some really great stuff. However, the customer service is the worst I've…read moreexperienced. Guy at the desk never made eye contact and then sold me a driftwood sign that was immediately confiscated at the agricultural check point at the airport. We were clearly tourist and selling items that cannot leave the island is deliberately deceiving. Cost us $35. When I called them after returning home to inform them what happened, the woman was dismissive and could not care less.

While the products may be satisfactory, the vibe is less than "Aloha"!…read moreThe majority of the employees do not seem happy to see customers. I have been to their Nāwiliwili location multiple times and I got the feeling that Everyone would be happier if I left, except for a person who had just been hired and apparently wasn't yet initiated to the Negative culture. *This review does not include nor pertain to the Kilauea location.

Honsador lumber routinely delivered the wrong building material to my construction site. Honsador…read moredelivered the wrong glue lams and did not have any additional stock on island so we were forced to purchase glue lams from HPM (thank goodness for HPM). Then Honsador delivered the wrong number of Simpson straps, again we went to HPM. Then Honsador delivered the wrong siding material (at least this time Honsador made the exchange). Finally, Honsador delivered the wrong truss package. We had ordered trusses for a completely vaulted ceiling but the trusses that were delivered only had vaulted ceiling for the living room and kitchen (NOT the bedroom and bathroom). Not only did the deliver the wrong truss package, they delivered it 7 weeks late. Unfortunately my builder installed the trusses without fully inspecting them (relying on Honsador to deliver the right material). What a mistake. The builder sheeted the roof before realizing that the trusses were wrong. Instead of making him take the entire roof off, I negotiated a reasonable compensation packagel (extra work if i paid for the materials). We went back to Honsador to seek restitution but they refused to accept any responsibility for the problem. The entire truss package was $12000 and we were asking for a 50% store credit which they refused. They refused to compensate us in any way. I would never recommend Honsador to any of my friends or colleagues. Subsequently I've learned that Honsador has a long history of problems with delivering trusses on time and in spec. I wouldnt trust them. If you do use them then I recommend you check every delivery, inventory the material, and learn to deal with delays.

Been there several times. They are like a resourceful and helpful good friend. Great suggestions,…read moreoffers things to consider, reasonable and good variety of things packed into a little space.

Very helpful staff and good inventory of needed parts. I will go back there again whenever I need…read morethe uncommon piece of hardware.

HPM crew was very helpful! From office staff to lumber attendants. Been dealing with their…read moreemployees for years and they all are so accommodating.

i can't recomend this place to buy lumber material. if you returning for extra you can't get the…read morefull refund. rip off

Your typical Ace Hardware. Staff is friendly. Well stocked and organized store. Ace is always…read morebetter than the big box "competition". Usually my first stop when I need hardware type stuff.

Great merchandise nice selection customer service Sharron is very knowledgeable friendly &…read moreaccommodating making my shopping experience fun!!