While by far this was the most expensive auto body shop. As a result, I initially posted a 1-star review. After reading my review, I was contacted and asked by the owners if I would be willing to return to the shop so they could take a look at my vehicle. I returned to the shop a day or two later and met with the owners. They went over my car with me, explaining how the estimate was calculated. One of the 3 areas that I wanted repaired was as a result of someone side swiping my front driver's side quarter panel. The repair would include not only repairing the body, but having to recalibrate the sensors in the bumper. With information I was able to provide, they contacted the insurance company and succeeded in having the claim reopened. Because of their going over and above, the claim was opened and will now cover the entire repair, including the sensors, bringing that corner of my car to new condition. Then once the repairs have been completed, we'll look at the remaining areas to be repaired. In the beginning, the insurance company had me obtain an estimate from another body shop in Kailua and because that body shop failed to include the sensors in the estimate, I was reimbursed just a small portion of the actual cost. Bottom line is this company and their owners are awesome. Although I'm not sure what will happen with the remaining damage repairs, these guys have ultimately saved me $$. And their shop is so clean, you could probably eat off the floor. From initially posting a 1-star review, I can now say that I highly recommend this business. They clearly care about their customers. read more

No return calls. Kept saying they were waiting for a part. After two months They closed shop and took my $75.

I had a positive experience at this Auto Body Shop. The staff was professional, positive, and keep me updated on the repairs of my vehicle. They also stayed open after their business hours so I could pick up my vehicle (I let them know I was running late ahead of time). read more

We chose Kapaa Auto Body to work on our truck after an accident. All of the employees were communicative, helpful, and easy to talk to which made trusting them with our truck effortless. They did all the communicating with our insurance after we dropped the truck off which was great. They even cleaned the interior and exterior of our truck before we picked it up. We definitely recommend this shop if you need any mechanical work done. read more

Worst place ever. Terrible workmanship. Delays in fixing my vehicle. Outrageous timeline.

I went in for a quote to repair some bad paint spots on my hood; total area about the size of a dollar bill. Not only did I have to pay for the estimate but then they quoted the repair as almost $3000, saying that they needed to "blend the patch" with the rest of the hood which then required blending it with the fenders which required removal of all the trim and headlight, and so on and on. I noticed in their lobby that they are tied in with a lot of insurance companies...perhaps that's how they are used to quoting repairs for claims? Way too expensive for a personal repair. read more

Great customer service, which distinguishes them from other shops. The representative over the phone was always very courteous and helpful. I took my damaged car for an estimate. Then I decided to go with them. They told me it would take about 1 month for the parts to come in. However, I didn't hear back from them for 2 months. I called and the representative said she would check on the delay and get back to me. After a week, she called me back and was apologetic but could not fit me in for another 3 weeks. Knowing I had to get my car fixed, I said ok. Then half an hour later, I received another call from a different representative who was very apologetic about the 2 month delay and offered to fit me in that day! I was busy that day but was very happy about being able to drop my car off 2 days later instead of 3 weeks later. The repairs went fine and I was surprised to see that they even vacuumed my floor mats. I thought that was a very nice touch. Curiously, I found a Jack in the Box receipt in the cupholder (I never go to Jack in the Box): Things that make you go, Hm? Update 8/14/17: Tina called me and I texted her the receipt showing the date, which was during my car's time in their shop. Good thing I still kept the receipt! She said she would show it to their employees and took the situation seriously. read more

Brought my car here over a month ago because they said all the parts we ordered were there and ready but when it was brought in they held onto my car longer saying another part hadn't come in yet. Mind you it was just the passenger side doors and the back panel that needed to be repaired. Couple weeks later they call saying that most of my faulty lights are on and that there were all these repairs that needed to be done. I JUST took it to Dodge and had done maintenance a couple weeks prior to bringing it in AND they ran a diagnostic and NOTHING was wrong. Then another woman proceeds to try to tell my mother that since we "live in Hawaii the salt air is why it hadn't shown up". Please don't try to take my mom for a fool to make it seem like it wasn't your fault. They are still refusing that they are to blame and have us running around in circles to get our car back. Bottom line, be VERY CAUTIOUS when working with this body shop. read more

Being upset with my accident and my crappy insurance, these guys brought the sunshine back for me!!! Professional, quality & service...these guys are the real deal! Their work environment is just a reflection of their employees. Neat, clean, fast etc. The staff made me feel so welcome...both over the phone and at the shop. They kept me informed of all updates the entire time my vehicle was being serviced. They were more on my side than my insurance was. Never did I feel like this was all business. It was like ohana. Just solid. They were so confident in their service. Mahalo Kapa'a Auto Shop in Kailua!!! Much aloha's!!! read more

I want to be super clear. Once my 4runner was handed over to Lynne (spelling?) to manage the repair, my experience went from a 1 to a 9. She was fantastic, super nice, very communicative... no issues at all with her. My issues were the events leading up to the repair beginning. I brought my 4runner in for a repair estimate on December 12th. I wasn't given an eta for hearing back on the repair. I called a month later to check on the the status. I was told that the shop was just waiting for someone to be assigned to the repair, that they had the parts on hold and ready to go. I called back a week or two later. This time, I was told that USAA (the other party's insurance company) had provided funding and that the person I was speaking to would follow up with the accounting department at Kapaa. On February 7, I called asking for an update on getting my repair scheduled. Again, I was told that the payment from USAA had been released but hadn't ben posted to the file. This time, even though I was told the parts were on hold for my 4runner, I was told that they asked the vendor to place the order for the parts. I was again told that the person I was speaking with would follow up with the Accounts Department to get payment posted to my file. On February 24, when I called for an update, I was told that they saw the payment was received on 2/27 and that they had put in an order for all the parts. I was told that Kapaa was actually waiting on parts (again, had already been told the parts were on hold for my 4runner) and that they were on backorder for two weeks. I was told the schedule would follow up with me. On March 5, the scheduler reach out. Go figure, I had a vacation planned off island right when they were wanting to kick off the repair. We scheduled me turning in my 4runner for repair the day after I was set to return to the island (March 26th). The day before, less than 24 hours before I was due to turn my 4runner in, I was contacted and advised that no one could repair my 4runner that week because someone was out sick. Another week delay. Once I turned in my 4runner, again, the experience changed. But with one final sour note. I was called at 11:15 am on Friday, April 12th and told that my car was ready, but to be able to get it that day, I'd have to arrive before 1. I work full time, and my days are jam packed with meetings. It is not easy for me to step away. But I didn't want to be without my car, so I had to apologize to my clients to be able to have time to take my rental car to Enterprise and have them shuttle me to Kapaa. I arrived at 12:08 to a locked door for lunch hour. Luckily, Lynne again saved the day and answered my call when I tried to see if anyone could release my car to me. I know we live on an island, but the time this repair took is ridiculous. I got rear-ended the Friday before Thanksgiving, wasn't able to be seen for repair estimate until December 12th and even then didn't get my car back until April 12th. And it really seemed like NO ONE really had any idea what was going on with the status of my repair starting for weeks. This was a very disappointing experience. read more

***Pre COVID-19 Visit*** Last year, I hit a rock under my Honda CRV at Bellows (dummy me) and it totally annoyed me. I called my insurance and within minutes, they had Kapa'a Auto Body recommended to me. I called them up and was able to set up an appointment within 48 hours. I left my vehicle with them and it was ready within a week. I was VERY impressed with their promptness, customer service and keeping me abreast of the actions they were going to do to my vehicle. It didn't even look like anything happened to my CRV so I am even happier about that. They go step by step in detailed instructions with you on how to take care of your vehicle after it's been in their shop and I really appreciated that. Mahalo! read more

I've been going to Kapa'a Auto Body during this past year. I must say, the staff are friendly and knowledgeable of their craft. Palani and his staff does an excellent job on your vehicle. His quality control over his work is excellent. Palani and his staff makes sure he repairs your vehicle back to its original condition or better. I highly recommend anyone who needs their vehicle repaired, have your vehicle repaired here at Kapa'a Auto Body. read more

Our 2 month old new car had a not-so-minor mishap with a light pole concrete base on the left front fender. Would have been less of a problem if it wasn't loaded with Radar and sensors everywhere (or being a new car) Got the car back a few days ago, they did a great job. Looks like it did when we drove it off the dealers lot. Tina (owner) was very thorough in explaining everything, and kept us up to date with regular phone calls. Repairs took a little longer than normal because of it being a new car and some parts had to be ordered from the mainland. The shop is pretty amazing, clean and spotless. You could practically eat off the floor. I was service manager at an auto repair shop on the mainland and we kept our shop the same way, impressed me a great deal the first time I saw it. read more

If you care about your car, you should take it somewhere respectable where it will be taken care of correctly. Don't trust it to just anyone. There's a reason Kapa'a Auto Body has so many positive reviews. Don't risk your car at one of the small pop up shops -- I've been burned too many times by them. But Kapa'a does things right read more

An impressive operation with top-notch results, I've been in the industry for 30 years and it's one of the rare times I've been impressed. Bobby was very helpful. read more

Kapaa Auto Body, My suv looks great, they polished my suv, rims, tires, and cleaned inside . Staff were nice and kept me up to date. The only negative was that when the car was done, i had to remind them again about an issue in the suspension which they had to send to the mechanic for. Once i reminded them, they did a great job , and thorough. Overall all great shop . Im very happy. I had mixed service at Advance auto body , because when i got my car back, they fixed the side mirror physical appearance but did nothing when the electronics in the mirrors didn't work. Grrr And my Insurance with GEICO , they are the best, so nice and easy to work with. Geico is the best insurance company on the price and the service of their staff is awesome. read more

Kapaa Auto Body was one of the business' recommended by my insurance company and saw all the great YELP review's and decided to go with them. I am glad I did. Kahale was always professional and kept me well informed with the process and progress of my car. I had my car done at the new Kaneohe location and all went as planned, my car looks great, they vacuumed and detailed my car, I've never seen my car look that good in a awhile ! Will recommend to anyone who needs auto body work done ! Thank you Kapa'a Auto Body ! read more

AMAZING. I walked in and felt so welcome. The lobby is so clean and immaculate! It is evident that they truly take pride in their work. The owner personally greeted me along with his wife and another employee. They were so very nice. I was in and out for picking up my car in under 5 minutes! Our Jeep was repaired back to perfect condition and they do amazing high quality work. I HIGHLY recommend them. read more

The team at Kapaa Auto Body is AMAZING!! My car was in a hit & run and the crew here made it so easy for me. Not only were they friendly, but they kept in touch with me every step of the way! I've had my car back for a little over a week now & it drives great, can't even tell that there were damages! I would definitely recommend them to everyone & I'm absolutely going back if I ever need anything! read more

Like all the reviews of Kapa'a Auto Body I was really impressed with this company. They have your back and are super nice to deal with. I got rear ended - a hit and run - and Kapa'a was one of my insurance company's recommended shops. I took my car in and they looked it over and said they had to order parts from Germany. Instead of just slapping a new rear bumper on they took an even closer look and found more extensive damage. This wasn't some "run up the tab" deal. They explained it all and I wouldn't have even known if they weren't so thorough since you couldn't see the damage behind the bumper. So the $2,500 insurance estimate turned into $4,500. In the middle of this I went on a long international trip. They graciously stored my car for a few extra weeks until I got back. If you need a body shop this is it. Sure for us on the windward side that's easy but wherever you live on Oahu you should take your car here. They are professional. They know what they are doing. They communicate very well with their customers and care about them. If you are another body shop you should be worried. These guys got it down. read more

If I could leave no stars I would... to start, this review should have been put up a couple months ago but was not due to having a friend working at this shop and not wanting any fall out/problems landing on her (this is the kind of business they are). I won't speak for the Kaneohe location but the Kapaa Quarry location is TERRIBLE. DO NOT take your vehicle here don't recommend to anybody. I highly doubt the technicians here are legit and I would highly recommend avoid working with Lin or Tina!!! . Me and my other half on separate occasions both took our cars here for minor damage repair and both vehicles were returned with either front or rear bumper not being clipped in properly. Basically the bumper is loose and not secured in place. Took my other half's car back the next day and they fixed it in less than 5 minutes. I let the same lady (TINA) that assisted me months back with my car that I had the same issue and she remembered me. She told me to bring vehicle back so I did, thinking it'll be a quick fix not a problem. NOPE. She had me drive down there just to look at it for 10 seconds and tell me the damage was my fault and she wasn't going to do anything about it. Terrible customer service and terrible work. read more

Took my Tacoma there to get an estimate with my insurance and decided to get it done there. Everyone was friendly and very helpful. They had a problem with a part that rusted out and addressed it with the insurance. When I went to pick up the truck, I was pleasantly surprised at the awesome job they did in bringing my Tacoma to its former glory. The other thing that surprised me is that they detailed the truck, even getting rid of the haze on my headlights. Thanks Kapaa Auto. I highly recommend them for your auto repair needs. read more

FIVE STARS!!! Kapaa auto body team worked very efficient & we're very friendly. I didn't call or make an appt I jus drove up & they were very accommodating. They took a look at my car & listened to what I wanted to have done. Scheduled me an appointment in 2 weeks that fit my schedule. Called me the day before to remind me of my appointment which I really appreciated. When i came to drop off my car it was really easy & fast the receptionist explained the process & gave me a estimated day of completion. I came to pick up my car & saw it parked in the front all shiny & ready to go. I just had to sign one paper & she told me the instructions on how to care for it after. Friendly smiles, efficient, clean, organized & quality work u can't find all in one spot except for Kapaa Auto Body. I would like to thank everyone @ Kapaa Auto Body especially Tina, Marie, & Palani for making my car new again & excellent customer service! MAHALO!! read more

Did an excellent job. Helped me out by giving me honest truth about my car. They gave me an hoest quote. And even told me the truth but sad news about my car being totaled read more

Top notch customer service they are very professional I recommend them for any auto needs. The hours of operation would be mindful because they take a 2 hr lunch. Amazing service ! read more

My car needed repair to the right side door panel. Took it in and it was fixed as promised 4 days later. I am really impressed with the quality work done. They blended the side panel to the fender so it looks flawless. I am also impressed with tHe customer service. I definitely recommend them and will use them again if needed in the future. 5 stars they deserve it mahalo! read more

They worked on my 2005 Toyota Corolla which had a damaged trunk and left rear light area. They had to order parts from the mainland, it took a while but they kept me informed on the progress of the delivery. They had matched the green color of the trunk perfectly with the rest of the car. Everything was done professionally. I recommend them. Good job. Thanks from Glenn. read more

Was in an accident where the other parter was at fault which involved extensive damage to my truck, wheels, and body. Other shops told me I would have to wait two to three weeks just to have an estimate done while Kapa'a brought me in the day after I called. The process took a long time due to parts being unavailable, but they were no doubt faster than most other shops could have been. The body work was awesome, my truck looked better than before the accident. They even detailed it. The only thing was the wheels were put on the wrong axles, new wheels should be put on the rear. They had both new wheels on different axles. I called and they had me back in and put them back on correctly soon after and at no charge. So no complaints. Would definitely come back for more work in the future. read more

I inquired on scheduling for repairs via the company website. Charlene called me back twice the next day 4/1 while I was at work. I was unable to answer her calls but over the next 3 or 4 weeks I called multiple times each week to try and schedule for an estimate and repairs. Every time I called the receptionist would answer, take down my information and say that someone (Charlene the estimator) would call me back ASAP. It is now 5/13 and I've never got a call back. I guess reviews are great if you can get an appointment but I haven't been impressed with this company in my experience. read more

Brian and Marie were very helpful and really friendly. This was the first time I had gone to a body shop, so I was a bit nervous at first. However, Marie was really easy to talk to and Brian made it easy for me to ask any questions I had regarding my car. When my car got keyed, I really wanted to get it fixed. Since the front part of my bumper was also scratched up, I decided to finally get fixed as well. The body shop was close to my workplace, so I decided to give it a try. It was easy to make an appointment with them for an estimate. After taking my car in to be fixed, I got it back the next day and it's like the scratches never happened. I was really happy with the outcome and highly recommend them :) read more

The team at Kapaa Auto Body are amazing. Super friendly, easy to find and 5 star work. My Mercedes was struck by a flying piece of tire and killed my bumper -thankfully that's all! Now it is as good as new. They kept me updated throughout the entire process and had me back in my SLK350 in under two days. Paint match is perfect. No one wants to have to have their car need body work- if you must though this is the place! The price was also impressive as I priced my bumper, even on eBay. They are fully equipped with their own paint booth (yes, many body shops do not have their own). They are a group of awesome people that are now good friends! read more

Kapa'a Auto Body - My beautiful SLK350 - Body Shops Near Me - Kailua, Hawaii

A big Mahalo to KAPA'A AUTO BODY for their excellent workmanship and customer service! I am beyond grateful for how they handled my claim from beginning to end. From the front staff, to the planner, to Mrs. Tina, to everyone who worked on my car, Thank You! Each one of you made it a positive experience! I was in a hectic situation (car damaged caused by someone else); but you all eased my worries. As a customer, I immediately knew I was in good hands. My car was returned earlier than expected and they went above and beyond to make my car look nice! Mahalo Tina! I would recommend anyone to go to their Kailua place. It is a pleasant experience! read more

Everything about this place is amazing! The service, the team, the owners, the prices and the work is just great! very professional and honest! highly recommended!!! read more

Lost my business when I found out you get charged $50 for estimate. Use to be part of doing business to provide no charge estimates; guess.they are too busy or feel that customer should not be shopping based on price. read more

Palani & Tina and the rest of their crew are awesome from beginning till the end of the process. I definitely recommend Kapa'a Auto for your automobile needs. You won't regret it. read more

Very good place that does quality work. They are the first auto body shop I have worked with that takes the initiative to call customers with regular updates. They explain where the repair process is to better give the customer an idea of what is going on with their vehicle. If the repair takes longer than expected, they call the rental car company and extend the rental for you. They also did a lot of work with the insurance company to save me time. Get your auto body work done at Kapa'a. read more

This place is amazing! Had a hit and run and worked through my insurance to have it fixed, Kapaa Auto Body made it sooo easy! They communicate every step of the way and there work is phenomenal! To top it all off they sent me home with a super clean car inside and out (I did not leave it that way:) haha..thank you Kapaa Auto Body!! read more

DO NOT GO HERE, THEY ARE THIEVES. I had my front passenger door replaced here a while ago for $2000 which I was told is under a lifetime warranty. Upon installation something was messed up, the door wouldn't open unless you pull the handle twice. They told me if the issue persists to bring it back in and they'd fix it. So I called to schedule an appointment, I was told they had to pass the request to the manager and I would receive a call back shortly with an appointment date. A week went by and I still hadn't received a call, so I contacted them again. It was pretty apparent that they forgot about it, but none the less I scheduled an appointment. Recently I brought it in to have that issue corrected as well as the window which stopped working. They had my car for an hour, after the hour they brought it out and told me the issue was fixed. Upon inspection I was having the same exact problem, so they took my car in the back to look at it again. They brought it out and told me they would have to schedule another appointment to completely take apart the door. They also told me the issue with my window was the window regulator and had the audacity to quote me $865 to fix it. I brought it somewhere else and had it fixed for $250. Then I brought my car back to fix the issue on the door that they clearly messed up installing. After 5 hours they gave me a call and told me the technicians deemed the cause of the issue as "normal wear and tear" and it would not be covered under the lifetime warranty. If I wanted it fixed I would have to purchase a new locking mechanism which would cost $370 just for the part. So basically the so called "lifetime warranty" is completely useless. Iv never dealt with the level of unprofessionalism and blatant robbery this shop exudes. I will be spreading the word for no one to come here. Its not worth the time, frustration, and especially money they put you through. read more

Called today to try and schedule an appointment for an estimate since this is where we've always taken our vehicles, even before it became Kapa'a Auto Body, but today was quite different. Our brand new vehicle was hit by another party and this was our preferred shop of choice, we told the insurance company that we would like to go to Kapa'a. They agreed and said it would not be a problem since their client hit our vehicle- (it was a hit and run) after speaking to the receptionist we were made to feel like they didn't want our business, telling us how insurance company XXX gives them a hard time and they prefer to not work with them and they'll only kick back the work to their own shop they want to work with. Also that their work won't have a warranty from the insurance company and how we would be responsible to pay a $50 cash fee for the estimate. It was very disappointing. Needless to say we called back and cancelled the appointment and have chosen to go elsewhere after years of always going there. The experience was less than we had ever imagined coming from there. --- I believe the person we spoke with was a Mariah. They didn't even get as far as asking for the vehicle make or model. But if it's any help the appointment would have been under Toni Shaw. read more

Before I decided to take my business to kapa'a auto body I read a bunch of 5 star reviews about how wonderful this place is but I'll have to say I was pretty disappointed, actually more insulted, when I walked out of their office. I went in to get the lock on my drivers side door and a window handle replaced. The gentleman who helped me was very kind and fast. He let me know that along with needing to fix the whole lock system in the door they would also need to pop out a dent around the lock (since my truck was broken into the lock is a little pushed in the door) and re-paint around the lock also. Going in I was expecting to pay anywhere from 100-500 that same day to get the locks done but the estimate that came back was over $1,000! After I told the gentleman who gave me the estimate that I couldn't pay that much and maybe we could just do one thing at a time he proceeded to tell me that they couldn't do what I was asking because his manager likes to get the whole thing done at one time. Which I don't understand. He let me know that he would talk to his manager about just doing the lock and the window handle and later that day he would either call or email me, which I never received. I guess the customer isn't always right. Even if I had the money to get everything he suggested done I still don't think I would have spent my money there. Did he give the ridiculous quote because I'm female? I'll never know because I'm sure I will never go there again. I'm giving this place 3 stars because the place was very clean, the receptionist was very polite, and when I called originally the woman was very pleasant on the phone. I'm sorry Kapa'a Auto Body you lost what could have been a very loyal customer. read more