Great response as they called back several times after leaving message. Great resource for repairs.read more

Replying back to jay to owner , jay my door was not rusty and nobody told me it may break you guys…read moreused that so you didn't have to take responsibility. My door handle is hard plastic not metal that pin in there is still sturdy as can be I have opened that door several times no issues . Won't ever be back especially when you won't take responsibility over a $25 part and I'm going to assume the guy working on it pulled himself up with the handle and broke it because once again I've pulled pretty hard on everyone of those handles and not to mention each one of those door handles were replaced last year .!

I would give them 0 stars if I could. My experience with Benna Chrysler Dodge Jeep and Ram had…read morenever been an issue until my last oil change on February 4th. When I brought in my Pacifica for an oil change and tire rotation, I was told that the tire rotation could not be completed due to cords showing on my back two tires. That was fine. They gave me a few quotes, and I went along my way. They gave me copies of my invoice, and the quote, but did NOT give me a copy of the standard multi-point inspection done at every other oil change. That should have been my first red flag. My husband didn't trust the work performed due to a lack of an inspection, so we took the van to our friend who is a certified dealer tech, names will not be mentioned. February 8th, we got the van in the air to replace the tires. This is when our friend found out that we needed rear brakes, measured at 0mm, and front brakes. The fronts were around 4mm on the outer pads and 0mm on the inner pads, stuck caliper pins. The shop let me leave with a major safety problem, a lack of brakes. This was NOT mentioned to me at the time of my oil change. Mind you, it was only four days between the oil change and the day the tires were removed. After the work was done on my vehicle, I attempted to contact the dealership to get a copy of the inspection that should have been done and given to me at the time of my oil change. I had requested it to be emailed to me. When they did email me a copy, they emailed me a copy of the invoice, NOT the inspection I had requested. It took 3 phone calls and 2 days to finally get a copy of the inspection. The service department claimed they were having computer issues at the time, which is what delayed them sending it. After I received the inspection, I sent it to my husband. He called and spoke with Rob the General Manager on Tuesday afternoon and Al the Service Manager twice on Wednesday. The service manager recognized the faults at play and blamed the lube tech for the failures, the dealership management never took accountability or responsibility for this scenario. The Service Manager stated that the lube tech, Gabriel Vuorenmaa, looked at the brakes with a flashlight and said the brakes looked fine. The Service Advisor, Lori Carignan, should have caught that the Lube Tech did not perform the multi-point inspection and thus failed her job too. The Service Manager told my husband that they don't do brake inspections, and the lower half on the inspection on every car that comes through the door, because it's too much work for them. (I know for a fact they do indeed complete brake inspections because they had told me previously, the my brakes were getting low) During the first phone call with Al, my husband was told that they would not refund our visit or assist us with any of the emergency brake repairs that were needed that same weekend, but they could offer one free future oil change. Al was told that just wouldn't be good enough due to the circumstances and was asked to speak with the GM about this. The GM is who told Al to offer one free oil change. He did however call the GM back and they upped it to three free oil changes! An estimated value of $240 of services just didn't sit right with us as we can no longer trust their service quality or word. I drive with my two kids (12 and 6) in that vehicle, and I will never put their lives in the hands of this dealership ever again.

The parts department employee I had the misfortune to have to deal with was the most…read moreunprofessional, rude person I have ever talked to. He was very upset with every question I asked, not interested in helping me at all. If this is how they train there employees to represent their company I will never consider a vehicle purchase there. There needs to be some actual CUSTOMER SERVICE training!!!!

Adrian lies to customers Jim the service manager has to cover his tracks. Northland Chevrolet will…read moretell you one thing and do another. Will not call you back and act like you've never been there how this company exist is beyond me. I had to contact Chevrolet corporate and let them know How they conduct Business . will update. As the Minnesota Attorney General will tell you my last visit I dropped off my truck and stated an electrical issue was stopping my vehicle from starting stopping intermittently and my transmission was shattering. I check in a week later they say they have no record of me being there even though they have my truck I check in the next week and they say they're waiting on a service contract. I said I would pay the difference if they are putting non-OEM parts in after warranty I was told my truck was done. Everything was covered. I get there and I was told I have to pay $500 for a wiring harness which gym the service manager waived because he knew Adrian was a scammer. Apparently the next day of my transmission was shattering so I brought it to a real professional who told me it was a rebuild so I called them back and asked what the deal was, and they finally admitted that they got the transmission from a junkyard after I specifically stated I wanted OEM and to call me with any updates. I picked up my truck, they lied to me and now I'm dealing with a vehicle that was in worse shape than I picked up. Do yourself a favor and stay far far away from Northland Chevrolet, I've contacted Chevrolet corporate Minnesota Attorney General and will be pursuing pursuing this matter legally and will update. Sidenote this company works hand-in-hand with Northstar Ford by the mall stay away from both of these companies as they are pure swindlers...

Terrible first they were going to give 11000 then 9500 only to back out and no take the trade at…read moreall never do business with them liars

We have a diesel pusher motorcoach with Cummins engine, Allison transmission on a Spartan chassis…read more We have used Boyer Trucks twice for service issues and they are absolutely wonderful to work with! Dan Nynas is our service manager and John (not sure of title) are the two we worked with the most. John had worked many years for the Duluth Transportation Authority in Duluth, Minnesota and has many years of experience with buses and Allison. When we went to drive unit out of storage, we had no forward. It took John all of 5 minutes to diagnose the problem as our touch pad. This is a very capable, honest dealership, that could have worked all day on it and we would not have known the difference. Highly recommend this place for any diesel pusher RVer with engine, chassis or transmission issues!

Just stopped in at Boyer because our new motorhome had no heat coming from the dashboard. I had…read morecalled ahead and Michelle said they would look at it. Jon looked at it immediately and fixed it within 5 minutes and showed my husband how to fix it if it happened again ( temperature gauge was slightly unplugged). We were then on our way. Love businesses that really help!

Have used Duke Boys for about 20 years, twice for towing, once for roadside assistance & also…read moreassistance transporting a car I purchased to Duluth. Service has always been excellent. Really good people. The owner is an honest and decent person.

$460 to get a car out of impound the same day it was towed. This is absolutely ridiculous and can…read moreeasily lead someone to not be able to eat or pay their mortgage because of greedy companies like this.

I brought my Kia in for the hydraulic sensor recall repair 2-1/2 weeks ago because they got the…read morepart in to complete the repair, not because my car was showing any of the adverse effects of being affected by the defected part... at the time. My car was in perfect condition. No problems with my car, ever. This visit was a very quick and efficient. At the front service desks, there were at least 3 people. The lady who helped me was friendly knowledgeable and even called me a Lyft to get me home. I know realize after reading the other review, they also didn't ask me if I needed the Lyft again or help getting back to the dealership to pick i up my car? My car was completed in 3 hours. I had my own ride to bring me back to pick up my car. Because this was a recall repair there was no charge. I was told that I didn't have to wait longer than a 2- weeks for the appt because it was part of the recall. I thought they weren't booking it til Feb? Now my every time I drive my car I smell a severe burning smell like something metal is melting under the hood. Recall: This is the same notification in the recall that warned owners to keep vehicles parked outside and away from structures until remedy can be developed to address the fire hazard that's near a hydraulic engine control device. Quite comforting, right? When I finally got a call back from Kia about my car smoking, ( it took an entire 7 days for somebody to reach out to me after I filled out the service request online ) they said they cannot schedule my car for an appointment until February. What? For an incomplete recall repair? They said just bring it in if it starts smoking or burning smell again and we'll do a diagnostic. So, when I had brought my car back to the dealership after 2-1/2 weeks, they said they couldn't create a ticket ( meaning he could check me in if there wasn't an apparent reason for the service request) for it because it was not actively smoking or active burning smells at the time. Mind you... it was windy outside and the car had already been sitting for 15 minutes while I was standing in line inside- after there was nobody to help me and the two people that were there before me. It was 3pm. So, he said I had the option to leave my car for a "Diagnostic that they can run ( Yes please) but .... I will have to leave my car with them for about 14-days to allow a diagnostic to be done on my car". What? Will they supply me with a rental car? No. Will they reimburse for a rental car? They can't say. Wow. I could not afford that option. They did thank me for my patience. I have no choice but to drop off my car and borrow another in the hopes they get done sooner? Otherwise my Kia may catch fire at any given time. Again, comforting to have such a reliable vehicle.

This dealership only exists to separate you from your cash, and waste your time. Absolutely the…read moreworst, incompetent dealership I've ever I've had the misfortune to deal with. Go to Rice Lake, WI or the cities of you need to see a Kia dealership. Been using this dealership for the many Kia recalls, but every time (5-6) they always waste your time and have been left with more repairs to fix what they do not care to fix.