This dentist office is very good, the dentist is very honest and helpful and they clean my teeth regularly. My office manager had recommend this dentist to me and said years ago he had a crown done, but she did such a great job that he couldn't remember which one she had done. I came here and I am extremely impressed with every one professional work. This place is kept clean And I had them do a complete set of X-rays on me. They also got me In right away as I had eaten something and had a tooth sheared off on me and my regular dentist had retired about eight years prior so I didn't have a dentist, but now I do. And I am very satisfied. I highly recommend this place to others read more

I very rarely leave reviews, especially bad ones ... but in this case, I feel it's warranted. Read the other one star reviews here before you make an appointment at this dentist. In my opinion, this was a total rip-off. I called to make sure they take Delta Dental insurance and they said yes they do, but it's technically considered out-of-network, so I would have to pay out-of-pocket first and then get it reimbursed via check. Hm, fine, I only wanted my yearly basic exam and cleaning (and I made that clear to them), which should be largely covered by insurance (except for any co-pay) so I made the appointment. Still, I wanted to know exactly how much I would be paying out-of-pocket and how much I would get reimbursed. One of their intake forms even stated that they would go through all that when I arrived at the dentist office, so that I would get an estimate of what I would actually be paying myself. However, when I asked at the front desk, they were unable to give me any such estimate (which should have been my first clue). They proceeded with taking multiple X-rays (even though I had already had X-rays done at my previous dentist last year, and it's apparently only covered every 5th year), exams, and cleaning, without informing what was going to be covered or not, and what the cost would be. Turns out they added multiple services that are not covered AT ALL by insurance, racking up a bill of more than $600 (of which I found out later, by checking my Delta Dental claims, insurance will only cover ~$100). This was exactly the kind of "car mechanic" experience I was hoping to avoid -- not being upfront about services and transparent about costs. I would even claim that this is fraudulent business behavior, since dentists are required by law to provide good-faith estimates of costs before service. I went in for a basic a exam and cleaning, as covered by insurance, and it ended up costing me over $500 ... alas, never going back here again. read more

Like many people, I dread going to a dentist. I am so glad someone recommended me to Dr. Chu, because it is a completely different experience. They are so kind and patient. Their small office is very quaint and comfortable. The technology they use is top-notch. They are gentle very detailed. My teeth are in good hands with them. I don't have any apprehension going to the dentist anymore. read more

Dr. Karrie Chu & all of her staff are super smart, professional, efficient, kind, & friendly. Dr. Chu's office is like a dental boutique - fashionable, yet professional with the latest technology. Free parking, coffee, & tea are provided. I enjoy the high positive vibe, & their detailed attention to clients. I trust them, & am confident in their recommendations due to their expertise, knowledge, & experience. read more

I had the most thorough oral exam and cleaning with Dr. Chu's office! Dr.Chu and her staff were so nice. Would highly recommend coming here!

My entire family and I have been going to Dr. Chu's dental practice for years now and we couldn't be happier. She and her lovely staff are knowledgeable, warm, caring people. We have always had very pleasant experiences there even when getting some serious dental work done, which says a lot! Dr. Chu and her staff are wonderful with my children and they actually look forward to their cleanings and X-rays. The office has been newly renovated (it's very chic too, btw), and has brand new state of the art equipment. Everyone in the office is tested weekly for covid, their PPE is A++. They go above and beyond to keep their customers safe. An added plus - if you're looking to support a diverse, women-owned business, this is the place. 100% of Dr. Chu's staff are women! read more

In search for a wonderful dental office with an amazing staff and a beautiful environment? Look no further, I was referred to Dr. Chu by two co-workers who have amazing smiles. Every office visit I'm greeted with such warmth, I've never felt so comfortable in a dental office ever. Everyone is very friendly and amazing at what they do. I always leave feeling great. During this pandemic they have really created a safe space for me to feel comfortable to receive dental work. They have one of the best protocol systems and honestly I'm confident in saying that Dr. Chu's office has always been a safe space even before this pandemic. Even with masks on I can feel their amazing energy and that hasn't changed. I am so grateful to have been a patient of theirs especially in a time like this. Thank you to the amazing staff here, you all are such great people! Comfort, quality, and care read more

If I could give negative stars, I definitely would!!! I wrote a review half a year ago and here I am again and I hate writing businesses bad review unless they really deserve a bad one. They finally sent me a check 8months later they promised that the check would be mailed. they put a stop payment on it. I accrued fee due to it and told them they needed to mail me a new check for the refund amount plus the fee. It's now been almost another month and still no check. They told me they mailed it out and I should've received it this past Monday. Well, if I did, Why would I be calling? I want to move on from this and just get my money that's owed to me. It's been going on for almost a year now. This office needs to get it together. Update: I just received another new check after going back and forth with Mari (their front office) but it wasn't with the fee included. I deposited the check and another stop payment on it. Don't trust this office. It's been a year now and they still owe me the refund plus two fees now. read more

I guess you are required to give atleast one star - that's why I'm giving them 1 star. If I could give no stars I would. This place is absolutely the worst. I normally don't make it a habit of posting but if you have a little kid don't bring them here. The dental assistant who we ended up with had no bed side manner nor patience and showed absolutely no understanding or kindness to our little one who was scared. The front desk staff Mari was extremely rude and the most shocking part is when we tried to address our concerns with Dr Chu - she was defensive and very unprofessional. We trusted them and I am so disappointed in myself for not going else where sooner. read more

The front office staff, Mari specifically is the rudest person ever. I used to be Dr Shimasaki's patient and she was always intimidating snd then she seemed nicer when Dr Chu started her place. But sadly that didn't last too long. I was giving Dr Chu a try after Shimasaki retired but I can't handle rudeness, Especially I have no insurance and I pay right before I leave and they have nothing to do after. Doctors need to realize what's going on in the front office. I have asked Mari more than five times that I would like to speak to the Dr but either the Dr didn't get the message or she didn't call back. One thing living in so cal, there's nothing more than dentists around you. So customer service needs to be key!!! read more

On March 2, one of their hygienists dropped a broken metal hook down my throat which lead to emergency surgery. :( Seven weeks later, after doctor's appointments, stomach medications, and a colonoscopy, I've accrued $15,000+ in medical costs. It wasn't until I went to the office on April 13 to discuss the issue in person that someone finally paid attention. A week later, they called to say that they would not be paying me back. I would need to wait to see what their insurance would cover, even though they hadn't yet filed the claim. They are grossly negligent, both financially and medically. It was awful to go through this. Please do not go here and let this happen to you or someone you love. I added a photo of the tool, if that helps. If you do go there, be sure to ask them NOT to use this to clean your teeth. read more

Karrie Chu DDS Dental Care - Park Place Dental: The tool that broke during my Mar 2, requiring emergency surgery. Make sure they don't use this to clean your teeth! - General Dentistry Near Me - Pasadena, California

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I first started going to her former office at least 12 years ago and the older dentist came highly recommended, and I had a great experience. The staff is all really great, hardly any turnover, and everybody knew me by name. Then Dr. Karrie Chu joined the practice and I started see her, and she was great too! Very gentle touch, very skilled. She did my Invisalign, always asked me about my life, work, etc. Then I brought my husband in and he is a "hard case" and she worked with him to do some pretty serious work to save some teeth. He felt so embraced by her and all the staff he is a completely different person when it comes to dentists--from fear to perfect patient. When the older doctor sold the practice, I got a note from him to make an appointment at the new location and I called but they said Dr. Chu was no longer there, and I was like, Oh No! I kept asking the front desk lady what happened and she wouldn't really say. So I finally found Dr. Chu on Google and she has the same great team of hygienists and assistants from the old office still with her! I was so happy to see them all. I just went to get my teeth cleaning and they are taking a lot of precautions and I felt 100% at ease that it was a safe, clean environment. I am so relieved that we can continue to see her after all that she did for us. My dentist for life! read more

Hooray! I've found Dr. Chu again and her fantabulous team! I am not a fan of the dentist (the smell, the noise, the discomfort) and still with all that, this group of ladies manage to deliver stellar service each and every time. You walk-in and feel right at home. Everyone knows your name, takes the time to say hello, Dr Chu listens and addresses your needs and you don't feel rushed. On top of all that, she does amazing work. Sadly, there's always something going on with my teeth and there is no other place I'd trust with these pearly whites than Dr Chu's office. I read more

Need for an update: After many visits to this office (see my check-ins) I have to say everything about this dental office is PROFESSIONAL!!!! From the emailed appointment reminders, professional and punctual staff, excellent report of findings, extensive thorough cleanings and just over feel of the office. I sure like looking out into the courtyard while sitting in the chair for cleanings. Easy parking is hard to find in Pasadena but they have that covered too. It is nice when you come into an office and you are greeted with kindness like they greet people here. Minh is great in helping financially, I had various help with cleanings from at least four different hygienists who all did an excellent job, especially Michelle. Shout out here to Elizabeth for always being there to help out. Dr. Chu was very professional and double checked everything of concern. I had a couple of nice chats with Dr. Shimasaki about various things from my teeth, to the community, to active lifestyle....he is an avid cyclist. I respect doctors who stay active since that is what my office does helping athletes like runners, cyclists and hikers. I greet people with a smile everyday and I am glad to know that my smile is so well enhanced thanks to this great office, they have a patient for life. read more

I love Dr. Chu and Dental Assistant Carol - both are professional and accommodating. The only issue with this practice is the receptionist Mari - she is extremely rude and gives me attitude at every interaction. I am scared to call and make an appointment because she's the only one who answers the phone, god forbid needing to reschedule an appointment, I know she'll be be sassy about it. They need to get a different receptionist and the practice will be 5/5 stars! read more

I was really hoping she could be my dentist and our family's dentist for a lifetime. I think the front staff is partly to blame because she never told me they were outside my network when I gave them all my insurance info before my appointment back in March. So they did all X-rays, cleaning and all these other things and then wanted to charge me something ridiculous when I've only paid way less through other previous dentists I've been going to. When I brought it up that the front staff never let me know before I stepped foot in here and that I feel like I shouldn't owe this much money, they reassured me that I would get the reimbursement through my dental insurance sent to me. Come May, my dental insurance let me know they mailed the check to the dental office because that's how they do it. I've called the dental office, left numerous messages, texted w her front staff and I was told each time a check for reimbursement would be mailed to me. It's now end of September and still no check. She needs to change her front staff thats helping to run the show for her because this is clearly not working. read more

After my last dental experience, it was a breath of fresh air to find Dr. Shimasaki and Park Place Dental in Pasadena. I was referred here by a friend. First of all, before I ever came into the office their office front person, Maritza went above and beyond on the phone to explain dental insurance to me. I was struggling to find dentists who would accept my insurance (Liberty HMO) and she explained why it was so difficult. She encouraged and inspired me to change my carrier to a PPO, which I did. (I am now paying out of pocket, as I have discovered that self-employed persons have to pay into dental insurance for 1 year before the benefits kick in.) A few times I called to ask questions, I was so confused due to my last dentist, and she really put me at ease. Finally after a lot of stress trying to get my records from my prior dentist, Maritza informed me they were doing my x-rays and oral exams for free, since I came in as a referral and has a "smile card" or referral card. The place and staff are personable, warm and inviting. I was offered coffee and given a tour of the place when I arrived. The office is bright, clean and well-lit with lots of windows. All the equiment is state of the art. Not only did they do my x-rays, they screened for cancer and gum disease. Matthew, who did my x-rays was friendly and personable. Dr. Shimasaki was very nice, and funny and confirmed what I already knew. I needed a regular cleaning. No fillings, no cavities which I already knew and, furthermore no deep-cleaning and no veneers would be required, as the prior dentist had recommended. I came in for a cleaning the next day with Sally who was also sweet and nice, and then was on my way, with clean teeth!!! I ended up paying cash for my cleaning, which was $105 (as opposed to $345 the other dentist wanted) as I have decided not to pay for dental insurance. I wish I'd found Dr. Shimasaki and Park Place sooner. I highly recommend this place. Follow up: Today I recived a welcome card in the mail. This practice goes the extra mile to make you feel welcome and that goes a long long way. Thank you!! read more

From the moment I walked into Park Place Dental I felt comfortable. The staff in front are aware of who is coming in, so you are greeted by name when you arrive. Every single member of this team, from the front door to the back door are knowledgeable, kind, very friendly and helpful. I have never been so very thoroughly assessed by any dentist anywhere. They check everything from your esophagus to your sinuses, they even check your glands! I don't know if you know, but all of that is connected, so this is important stuff. Dr. Shimasaki and Dr. Chu are obviously very well trained and have been doing this for a long time. However, they are not like other Dr.'s that get an education and then that is the extent of what they practice. Dr. Shimasaki and Dr. Chu have stayed up to date with the changes and grown with dentistry as it has grown. This will be apparent to you right away. This whole team is concerned about your comfort as well as your health. While working on you they are always watching for the slightest sign of discomfort so that they can keep you from having any pain. At the end of your first appointment, you are given a walk through of the proposed plan moving forward. At this time they also make sure that you know how to properly care for your mouth at home and they have never made me feel as though a question or concern of mine was ignorant or invalid. I also want to add that these are not Dentists that want to pull every problem tooth or root canal everything. Here they want to save your teeth, even if it isn't the easiest quickest thing for them to do. But they do leave all decisions about your care up to you once they have given you all of the information. You won't find many dentists that meet the level that these dentists have made the standard. read more

I have been going too Dr. Chu for over 12 years now. She and her staff are amazing. Dental work and visits are never "fun" but Dr. Chu and the team make the experience as pleasurable as possible. They are honest and upfront with their pricing, they do top notch work, and they CARE about their patients. I have recommended this office to friends and would not hesitate to do continue to do so. If you are on the fence about checking them out, you should do it. read more

Going to the dentist hasn't been fun since I was a little kid and got the cool flavoured fluoride inserts and a lollipop at the end. They poke you in the gums with sharp implements and then tell you your gums are bleeding. They make you drool into a cup. They ask you questions while your mouth is being pried into several creative, saliva-filled shapes. But as far as dentists go, Dr. Bob is among the best. He's got all kinds of interesting high-tech gadgets and is clearly in the forefront of dental know-how. He knew I grind my teeth in my sleep within a nanosecond of looking at me. His staff is always kind and curteous and always remember my name. I rarely have to wait for my appointment. No one has ever tried to make me get treatments I didn't need, and when I was putting off getting x-rayed because of the cost, they even recommended a dental school for me to go to so that I could get lower-cost x-rays to bring in. And last time I went, I was the Patient of the Day and got a free AMC movie ticket. What's not to love? I mean, besides the gum-poking and all? read more

"...we're talking about a comparable difference between spending a healthy hour with a 5 star massage therapist vs. 3 rounds with Mike Tyson." My comfort zone is food. So, writing about a dentist is not only out of my comfort zone, but deep into the demilitarized region. But, when you take food as seriously as I do, then a dentist to a Yelper is as critical as a mechanic to a Ferrari. Every aspect of the relationship is painful, but you can't ignore the reality. Enter Bob Shimasaki and his experienced staff in Pasadena. They have made me a changed man. I have metamorphosized from a whimpering, whiny, fearful, procrastinating dental patient, to a smiling, healthy toothed, dentist boasting dork. Well, I take credit for the dork part, but the rest is all Shimasaki + staff. As a new patient, starting with the minute that you nervously walk through that perceived gate to Hell, your fears will evaporate by the sincerity of the friendly staff, all who are deeply knowledgeable and multi-tasking. From Min, who manages to do everything with a beautiful smile that could crack a chuckle from the Mona Lisa, to Michelle, a hygienist from heaven. They are all of the same caliber and reflective of an environment that lives in an office of harmony and mutual respect. As far as dental visits go, we're talking about a comparable difference between spending a healthy hour with a 5 star massage therapist vs. 3 rounds with Mike Tyson. Who would desire to visit, not to mention pay, for an annual oral pummeling? Dr. Shimasaki + staff clearly understand this. But beyond escaping the clutches of pain, the dental work is top notch. The office is always at the cutting edge of technology and techniques, and the staff frequently attends the latest industry seminars and training. At Dr. Shimasaki's, you won't face a gigantic needle that resembles a sharpened torture tool the size of a small telephone pole. Instead, a rounded tool is placed against the inside of your cheek as it slowly disperses local anesthetic by osmosis. Moreover, the place is tooled with lasers, ultra-sonic, digital imagery and enough gadgetry to fluster James Bond. Yet, the work still resides in the hands of staff and the old school experience of Dr. Bob Shimasaki. A man who can read a digital x-ray like Malcom Forbes can read your financials. Clearly, I'm a happy camper. A happy SMILING camper. So just a thought. The next time that you even think twice about procrastinating a dreaded dental appointment, pick up the phone and call Dr. Shimasaki's office. Tell them that some Hawaiian Dork sent ya. I might not be the only Hawaiian patient, but the "dork" might tip them off. read more

This review is mostly about the billing department and the underhanded way they try to cheat you. My husband and I both went to Dr. Chu (she's pretty nice and I have no complains about her work) and to see the hygienist for cleaning over a period of one year. Over this whole period, I tried and gave them chance after chance to redeem themselves and not try different stunts when it came to billing scams but to no avail. Even though I was on a separate insurance at that time through my employer, they tried to trick me after an appointment and told me its California health law which states my insurance should pay for my husband's cleaning (since his insurance did not cover all the work they did!). When I gave them a weird look and said what are you talking about, the billing person backtracked in a not so elegant manner and told me to forget about it. This is just one example of the stuff I had to hear. My husband faced the same problem as time and again he too had to deal with incompetent people in the billing department. We had to call Dr. Chu or email her, she would agree with us and talk to the billing department and they would then back down. Nothing is straight forward here, they will always try to have you give them your credit card and over charge you (without any reason). Take my advice...STAY AWAY! read more

Ok, to be honest the Doc himself and the dental assistants are the best in town. Caring, gentle, and very humble people. I loved them. There is always one person that is not up to par and that is some lady named Marine and the prices are very high. The Finance woman is very misleading and cost me $600 out of pocket for one crown that should have been covered by my insurance. Because they are not part of The Delta Dental network she told me that I needed to pay out of pocket and I would recieve a check int he mail from my insurance later? I have never had to pay out of pocket and was really worried as I didnt have 1200 to just play with, I got a loan from my mom and promised she would get all her money and brought her with me so she felt secure about the loan. Well, we paid the money and got the whole thing done...which was perfect! no pain and no root canal needed! Good job doc! On the financial side I got screwed. I got a check today for HALF the money and was told that was all I will be getting. I am furious, lost so much money and feel lied to! I would have still done the needed crown but would have taken some time to get the money togeather, instead she lied to me and now im at a loss for money, and making other payments. BEWARE: DO NOT PAY THEM CASH AND LET THEM TELL YOU THAT YOU WILL GET A CHECK WITH ALL YOUR MONEY BACK. read more

Very professional, modern, comfortable and accommodating. I have referred family (my parents) and friends and they also feel the same. I recommend Park Place Dental to anyone reading this review. The office staff always greet me with a smile and a kind greeting. Their customer service attitude makes you feel special. The equipment they use is modern. One thing to note is that they are very concerned about your comfort when they perform any procedures. My wife has sensitive gums with high tolerance to anaesthetic but Dr. Shimasaki always made sure during procedures that she was pain free. Dr. Shimasaki was also VERY accommodating to my father when he had an urgent need for dental service. His compassion during this period was more than I or my Mom could have asked for. Doctor and the office went beyond great customer service to make sure his problems were resolved quickly and done right. read more

Dr. Bob and his staff are the BEST! There is a reason I have gone here since I first got teef! Literally. Dr. Shimasaki is always on top of the newest dental happenings (bet you didn't even know there were such things) - like the latest and bestest way to whiten teeth, the newest fake teef materials, etc. His office is so high tech that the staff wear headsets to communicate. I'm not kidding. In addition to being a great dentist, he's a really interesting and cool person. Does your dentist have a tattoo? Is your dentist featured in Corvette magazines? Sally is my hygenist and has been for as long as I can remember. She always remembers me, knows what college I went to and what I studied. She's professional and friendly (as is Dr. Shimasaki), quick, efficient and does a great job overall. My entire family goes here and my ex-boyfriend is also a fan. I cannot say enough good things about him, so I will let my money speak for me: even when I have dental insurance, I pay out of my pocket to go here. read more

I had a major emergency called... severe stress, causing me to grind my teeth furiously at night, resulting in a painful jaw that basically almost locked. i couldn't eat, i couldn't sleep, couldn't talk, and i was in so much pain that 4 aspirins couldn't do the trick. not to mention, i looked like i had grown a tumor on the side of my face, and coulda entered myself for a paid gig at the circus. so of course, through my pain, i frantically looked to yelp for some inspiration, a glimmer of hope, and found dr. shimasaki that had glowing reviews and was in close proximity to my house. i called the office, and the receptionist over the phone was really nice. Through my mumbling and efforts to talk, she must have empathized with my predicament, as she squeezed me in to a fully booked schedule. A few hours later, I was in Dr Shimasaki's chair mumbling to him about my pain, while he listened empathetically, and patiently, and made me feel like i was the only patient in his busy office. He ended up giving me a temporary guard over my teeth, for a total cost of $50. So amazingly priced! i had expected an injection, something painful and something that would run me upwards of $200, and was pleasantly surprised. he told me to wear the guard all day, all night, and all would be fixed, and although i was skeptical, he was completely right! (although, the vicodin he prescribed to me, a miracle drug as i call it, did help me through the recovery) i was very happy with the service i received here and would definitely come back again for something more routine. read more

I give them high marks for their free consultation - second opinion, free x-rays, and good pricing for cleaning..... I was told that I had many cavities from another DDS a month ago so I needed a second opinion.....more than half a dozen small cavities? using laser pics....he said I don't need any fillings... No cavities at all....what a relief....gave me peace of mind and saved me a lot of money.... read more

Dr. Chu is in a word, "awesome!" In fact, my entire experience here was great from the moment I walked through the door. I was immediately greeted as I walked through the door and no more then 5 minutes after completing my initial paperwork was I ushered into the back to get my X-rays. Following that straight to my seat. Not too much time had passed before I was seen by Dr. Chu. I've been to a lot of dentists in the past and I have to say, Dr. Chu was THE MOST thorough of them all. I'm not completely sure of all the different types of tests she did on my teeth, but I know I never got any of them before in the other offices. The hygenist was gentle on my teeth and gums. The garden outside was calming, adding to the overall experience here. I must admit, I can't wait to go back for my next appointment. read more

Since I was a kid it seems like I have had every dental issue imaginable. A few years ago I was lucky enough to find Dr. Chu and her team. Dr. Chu and her team are always accommodating, positive and helpful. I really appreciate that they are open at 6:30 am, so I can make a quick appointment before work. Also, the complimentary coffee is always nice in the morning. The office is always super clean as well. Best of all is the quality of the dental work, which is always excellent. I highly recommended this dentist. read more

I'm a fan again because Dr. S called my husband to see how he was doing, saw him today, and tried again to adjust his bite. And I have to amend that the newest pain is a tooth Dr. S did NOT work on. We still have billing issues. We were still told by both Dr. S's office and my husband's employer that he was covered. But I'm hoping we can get those issues resolved. I do believe that Dr. S cares about his patients -- that was never actually in doubt but is even more clear now. And though my husband's insurance might preclude him from going back to Dr. S, I do think there's a caring team here in Pasadena. read more

This review is for my hygenist Sandy and it is way overdue. If you read my previous review that I wrote 2 years ago, you would know that I didn't visit any dentist for the past 10 years. Ya I know, don't judge. Who likes to visit a dentist? Needless to say, I have gum disease and gum was bleeding so bad. In fact, that was actually one of the reason I didn't visit a dentist for the past 10 years since they only gave me some kind of pink solution to rinse my mouth and it didn't work at all so I gave up. So long story short, I have gum disease and my hygenist is Sandy. She is very professional and terrific bedside manner. When she measured my gum pockets (not exactly sure the term) the 1st time my numbers for every single one was 7,8,7 etc (you know what I mean). I think 7 is the smallest number anyway and I had over 90 bleeding. So I sign up for the periodonic treatment for 6 quadrant; yes 6. 4 for normal people. Sandy kept saying that if she could do 6 quardants all at once she would do it for me. Her analogy was cleaning a dirty bathroom that she wanted to clean that up at at once; a little disgusting but so true. The treatments itself are painless. I could have fallen asleep if I wasn't consciously knowing that my gum is being worked on. After 6 treatments, Sandy measured my gum again and guess what my numbers are 1,2,1 and have only 1 bleeding. I'm not jokking. Of course, in between the treatments I have to religiously do my homework, i.e. floss after every single meal. All in all, I am very happy with Sandy. read more

I visited Dr. Shimasaki as a result of the reviews on YELP. I had not been to the dentist in a while, (we had to pay for the hubby's braces first and I came second but here we are). I am grateful that we have a good dental plan now and I think it should be a human right because too many avoid the dentist because of fear and the expense and it can be a quiet killer. The practice was very caring and professional and Dr. Shimasaki suggested a care plan to get me back on track. When I needed an advanced procedure he recommended that I go to an Endodontist and did not try to treat it himself. It turned out to be a good recommendation. Teeth cleanings here are painless as I get some freezing before the procedure (which works for me). I am glad to have him as my dentist and the office staff is very good too. read more

If I could give Dr. Shimasaki and his staff more than 5 stars I would've. As someone who was practically ophobic of going to the dentist, it was a blessing to find them. They are sweet, caring, understanding, patient, attentive, thoughtful and efficient. I have never waited to be seen, and I have never experienced an ounce of pain going there. When I went in, my teeth were a mess (from avoiding the dentist, of course). They put me on a plan, gave me a Sonicare (yes, *gave* it to me due to the amount of work that had to be done and how much I spent) and have tracked my improvement ever since. Do not hesitate to go. You will be happy you did! read more

I came into Dr. Shimasaki/Chu's office in one of the worst situations you can imagine- pregnant and with a horrible toothache! I have recently moved to Pasadena and didn't know of any recommended dentists, so I went in solely based on Yelp reviews. I was very impressed with the responsiveness and excellent manner of Dr. Shimasaki and his hygienist Alicia. They treated me with a lot of respect, extra consideration given my situation and got to the cause of the problem quickly. It turned out that I had a cracked molar, which is not as easy to diagnose, but luckily due to his wealth of experience he was able to identify the issue. He started the crown and fitted me with a temporary then sent me on my way. One of the hygienists discussed with me how much pain to anticipate after the procedure. This was VERY important because when I was in horrible pain the next day I knew something wasn't right. I called the office that evening and they set me up for an appt. first thing the next morning. When I came back in, they removed the temporary, examined the tooth carefully and let me know that although the goal was to simply cap the tooth thus covering the crack, the nerve had become damaged and I needed a root canal. They were able to do the entire procedure that morning with very little discomfort. My situation was one of the worst, but due to their superior knowledge and expert abilities, it was as smooth and painless as it could have possibly been. Dr. Shimasaki's price structure may be a little on the high end of the range, but it is well worth it to receive the kind of care they deliver. The ultimate surprise was when I received a personal phone call the evening after the root canal from the dentist himself just to make sure I was feeling better! read more

I don't like going to the dentist at all. I am so glad that with the help of Yelp I was able to find this dentist. I too found that I connected with him on a personal level which helped me calm down while I was in the chair. Perhaps that's a first! read more

First time patient. Dr Chu was able to fit me into her busy schedule day of to not only see me but also to do a filling. I had a chipped back tooth. I had to get a filling for a fix. The procedure was real quick and painless. She was very gentle. Super great dentist. read more

Absolutely fabulous and friendly staff. Dr Chu is wonderful. Been going here for 10 years. Love it!

I am so very satisfied with the practice. Dr. Chu is spectacular. She is knowledgeable and shows concern for the overall oral health of the patient. I consulted about braces to correct my bite and I left there knowing this is who I want treating my teeth. I had gone to another dental office to consult but I was not comfortable with the pricing and the correction method that was recommended for me. I have short roots on my two front teeth so instead of braces Dr. Chu strongly advised against them for the top but did recommend a lingual bar to stabilize them. It has made such a great difference and it's only been 24 hours. I will soon be moving forward with braces for my lower teeth. read more

I had a painful infection when I first went to go see Dr. Bob. It was a last minute appointment type thing, but I got in quickly to see him and the experience was nothing short of wonderful (as unpleasant the situation was). The staff is friendly and welcoming as much as Dr. Bob. He listened to me and sympathized with my painful situation and after a thorough examination gave me my options. He also checked on me later to see if I was still in pain, which shows he is as concerned with after care as much as the problem at hand. I would definitely recommend him to anyone looking for a great dentist! read more

I hardly give reviews but I want to give a shout out to this place because I have been Dr. Shimasaki's patient for years and I Love my dentist! He takes the time to listen to my concerns and I have never had any issues with our communication. There are times when I needed to go back for adjustments to crowns and have never had any problems. They are always open and approachable. The front staff is knowledge, they provide excellent customer service! Mari in the front office is superpurb! Hygienist Casey is incredible, welcoming and knowledgeable. The dental assistants are so helpful and take good care of me. They run a tight ship you are going to love this place! read more