I was seen in Oct 2024 and pre-paid for services I ended up not getting done. I explained that I am…read moreundergoing chemo (stage 3 breast cancer) and was not able to move forward and requested a refund. It is Jan 2025 and they still have not refunded!!! Every time I go in I'm told the Dr. has not been able to write a check. Unethical and SO unprofessional!!!!!

All the work this dentist did on my teeth had to be fixed by another dentist. Don't do the Mimi…read moreInplants they drill into bone which eventually becomes infected. This dentist is only trying to become rich from you.

Very accommodating! The Doctor was nice and patient with me, when explaining my treatmentsread more

From the owner: Converse Family Dental – Your Smile, Our Priority! Located…read morein Converse, TX, we provide gentle, high-quality dental care for the whole family. From cleanings and cosmetic treatments to emergency care, our friendly team is here to keep your smile healthy and bright. Book your visit today and experience dental care with a personal touch!

I'm glad I checked Yelp before going into a closer dentist! I went in today for an overdue, routine…read morecheck up. I did all of my intake paperwork, the front desk lady was super nice and helpful, the hand sanitizer they had was a nice brand of hand sanitizer (that gives a LOT when you pump too!), there was only one other person in the sizeable waiting room, the front desk lady also watched my bike for me, and the dental assistant and dentist were both so kind and walked me through everything they were doing/were going to do. Sadly I only remember the name of the dental assistant (Crystal), wish I could name everyone who helped me! I didn't have to wait long (I did arrive early to do first time patient paperwork), x-rays were over fast, Crystal also sanitized the lead vest after I used it, and the dentist was in shortly after and explained my x-rays to me. I was supposed to be in just for an x-ray first, but because they had time they asked if I just wanted to knock out my cleaning then and there! The cleaning was fast and thorough - I felt/heard Crystal polish EVERY individual tooth, and then after she rinsed my teeth she went back over teeth that still had stains! I had HEAVY stains, being a smoker and a "drink coffee all day" person. After Crystal, the dentist also took two other tools over my problem spots! Waiting for the dentist to come back in was maybe the longest wait, wasn't even that long - maybe ten minutes? And keep in mind this is already extra so I have no complaints! They also spent extra care on my "hard to reach" area, Aka where my bottom permanent retainer sits. After they were done, they asked if I had any questions and they answered all of them honestly and backed them up with facts so I understood. I also got a goodie bag of a toothbrush, small dental floss container, and travel sized toothpaste. Then I was walked to the front, made my 6-month follow up appointment (they also gave me a card with the date and time of it plus their address and phone number), and was out. All in all, took maybe an hour and a half. Location is also easy to find! My insurance (Tricare prime) covered everything, too.

Dr Cynthia Wang has terrible bedside manner. Rude dismissive and condescending. I was referred by…read morethe VA for an extraction with nitrous. When the nurse started going over what was being done she mentioned bone graft. I hadn't been informed about this so I asked to speak to the Dr. Unfortunately the explanation led to me asking what materials were going to be implanted into my body ie donor bone, cadaver etc. She literally went and got the box to read. SHE DIDN'T KNOW. I asked again if this was needed only for a later implant or if it was necessary. She kept saying "well you don't have to get it". So I'm supposed to have a material implanted into me from who knows for the rest of my life. At this point my anxiety and stress are extremely high. After not knowing what material was being used I asked again. Was it only necessary for the implant or needed for the procedure. She flat out said "I already explained it to you already". I stood said "no, you will not speak to me that way" and walked to the front. I asked for an office manager but they have none on site. I had to wait to speak to another dentist who will be treating me tomorrow. I can't wait for the VA to send me somewhere else. I can't keep waiting to get this taken care of. It's a shame because this use to be a great office. Many people have dental anxiety and having a dentist with a compassionate calm bedside manner makes a world of difference. The front desk and nurses are wonderful. It's unfortunate. I will update after tomorrow's visit.

They did a good job on me today! The staff is very friendly I had Dominique greet me and go over…read morethe procedure I was getting today and answered any questions before the dentist came to see me ! Didn't wait too long either it was quick but got everything I needed today done and no complaints.

Front staff was very friendly.. Dominique the assistant was very patient taking my child's X-ray…read moreand Dr Cortez did an amazing job at explaining my child's treatment

If I can give this place 0 stars I would. The administration is horrible and unethical as they do…read morenot follow up with resolving accounts. They do not refund the money you've paid in overpayments. They screen calls and never answer emails. 3 years! I'm going to file a BBB complaint and filing one with the IRS as this seems to be a common problem.

The dentist is ok, he did his job as expected. The major problem is with the administration people…read more First off it's started with that tue dentist said i had ONE tooth need to have fillings done he even showed me which one was, when it was time to set an appointment for them the lady in front told me that i had 7 teeth needs to be filled, after we tried to tell her that the dentist said it's was only ONE she said he computer says they were SEVEN. My wife just went ahead and paid in advance for the appointment, this is where we made a huge mistake. I cancelled the appointment because being told ONE tooth needed work but we have to pay for SEVEN, that's was a big no, so almost six weeks later after canceling my appointment they wouldn't issue a refund, i called 9 times during those 6 weeks, all i got was " will call you back" or " the lady that does the refund is too busy", SIX WEEKS still waiting.When they say they will call back for whatever reason they won't. I will never go back or advise to do so, again dentist is good but most staff is horrible .

Antibiotics and steroids on board. Finally getting relief and moving in the right direction…read more Grateful

Unfortunately, my experience here was disappointing. While the dentist was professional, the front…read moredesk staff and hygienist were surprisingly rude and dismissive. I felt uncomfortable from the moment I walked in. Communication was poor, and basic courtesy seemed to be lacking. It's important to feel respected and cared for--especially in a healthcare setting--and sadly, that wasn't the case here. I hope they take the opportunity to improve their patient experience moving forward. Again this was staff issue not dentist issue....but going to the dentist requires staff.

As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

Great care, was seeing their other office in Seguin this clinic is just down the street…read more Office staff helpful, remembers your name. On top of recorder's. Dentail asst. Sweet on top of her game, easy to talk with. The dr. Great guy, fixed my crown and even did my cleaning. Have a dental plan, great place

Yeah I definitely don't recommend this clinic at all. Went in to get my braces fixed and they told…read moreme they don't have a orthodontist at this location. That's totally fine I understand that part, the lady told me she would schedule a appointment for me that was only a week away. I was then called a couple days later and was told my appointment would be on the 28th (almost a month away) instead.... their clinic was closed on that day so the next day I tried calling when they were open and no one answered. Now I just got off the phone with another girl and she told me my appointment was never set up and that she could book me for the 29th of next month.

This place was nice when I first started coming here but had since gone downhill. Coffee, water,…read moreother drinks (even wine!), snacks, free teeth whitening and a hygienist to clean your teeth. Now, no refreshments (not that it's a big deal but this was on the promo they had to lure people in), I have to argue about getting my whitening because the staff (always new people when I come in) doesn't know anything about it, no hygienist so the actual dentist cleans your teeth but it is very rushed since they are in a hurry, I have to argue about giving me fluoride and they are never even there at the actual location. You call a general number off site for help, not even the physical location of the business. Also, had 3 different dentists the whole time I've been coming here. The constant turnover of staff, loss of amenities and disorganization made me go somewhere else. And don't bother reading the store hours on the door, they aren't correct. It says walkins are welcome Monday - Friday 10-5 but here I am on a Monday at 11:30 and they are closed. I called the generic number and they said they'd only see walkins if they have an appointment.....um.....what?!?!?

If I could give no stars I absolutely would. I don't know how this is even open. The minute you…read moreenter the office the overwhelming stench of cheap Chinese food from the place next door hits you in the face. They usher you back, so some X-rays and you are out of there in 10 mins with a referral to an oral surgeon. Lucky for me, as the receptionist handed me the referral page she filled out with my date of birth, and other info she assured me they took my insurance. So after waiting a week for my antibiotic prescription to be called in, and still not receiving a call back I called them, they were closed on a random Tuesday, finally got my prescription called in two days later. Then the best part, when calling the oral surgeon to schedule they told me they only accept patients under 20 and that it has been their policy and she wasn't sure why they would have referred me, as I am 30. This was over a month ago, I still have never received a call back for a new referral, and everytime I try and stop in the office is closed randomly throughout the week. They have zero patient care, but I guarantee they already claimed my visit with my insurance to get paid. Smh go anywhere else. Update: never heard back from them after leaving 10+ messages. Awful patient care