Do not recommend this establishment. Our personal experience wasn't great with this office. (Staff…read morewas very polite but quality of service was horrible.) My husband started feeling pain in his tooth after receiving a filling here, (they suggested he needed) which they didn't properly do (finished it in about 10 minutes) and when we went back because of his pain, They didn't have the proper machines to diagnose the issues with my his tooth. They suggested it was cracked, then They wanted to send him off to a specialist because they didn't have the equipment to properly do anything in house. But why run a dentist office if you don't have basic equipment? They automatically opted to pull his tooth (alongside a root canal) yet when I took his to another establishment, they questioned why that would even be an option. They said that was very unprofessional and morally not right for the life of his tooth. I'm just sharing my personal experience.... If you want a dentist with proper equipment and experience, I wouldn't recommend this place and neither did my new dentist... who suggested that this be looked into further. (6722 S Flores Unit 2) location

Different people keep swapping in and out from different offices. Account keeps getting charged…read moreeven though insurance keeps paying. Specifically, an office manager by the name of Brittany was incredibly rude and decided to charge our card anyway while the insurance was paying our account. STAY AWAY

Equipment was uptodate and state of the art, staff was friendly efficient and professional,…read morecleaning was thorough and gentle (enough) and they didn't try to sell me a bunch of stuff I didn't need.

The manager Rosanna, it's very unprofessional. They misplaced a document and never apologised after…read morefinding it in their system. She is rude and aggressive. Definitely, she should not be working in customer service with people. I have never met such an angry person like her

Last April of 2024 I had multiple fillings put into my mouth at once. This was my first time ever…read morehaving filling so I didn't know what to expect and the Dr.Okafor nor his hygienist explained the process to me. So they proceeded to drill into my mouth with out any numbing solution.... Again I didn't know I needed this because I didn't know what to expect. They began drilling in my mouth, and I began to cry and just accept the immense pain. Then they finally noticed and asked what was wrong I told him that I could feel everything and it was hurting tremendously. The hygienist then goes I forgot to numb her mouth. Then he yells at the hygienist and then he starts injecting my gum line over and over and get upset that I didn't tell him that I was in pain.... Literally didn't know what it would feel like again and I even told him it was my first time. In my whole 23 years of life I've never had cavities until now. Anyway moving forward the original reason why I was even there was to get my wisdom teeth removed, and I prepaid for my appointment in advance, and then the doctor proceeded to tell me that he could not pull out my wisdom teeth due to the x-ray that he saw and that I would need surgery and he would refer me out mind you he had already looked at these x-rays at the last appointment we had so he could've told me that at the last appointment we had...so that was a waste of my time! So then since I took off of work so I could come to this appointment. I said well why don't we just get my fillings done instead. Boy was that a mistake... I should've just went home. This is how I got my fillings done if you would like to say that because then afterwards my bite was all off and I had pain for months!!! It was extremely painful to eat or drink anything for what felt like forever, whether it was a hot or cold food or beverage item. Now I'm trying to get the money back that I prepaid them and I've called 4 times now and they said they would send me a check and it's now January of 2025 and I have not received anything. If you care about your health and wellbeing do not come here!!

Horrible dentist. Charged $10,000 for two implants, one fell out after two years. Had two other…read moredentist look at my situation and they said that I didn't have enough bone for implants. Stay away from them for anything but general dental issues. Go to a specialist otherwise.

Our entire family, myself, husband, son, daughter-in-law enjoy and have benefitted from the…read moreexcellent work done by this husband and wife team of dentists. Everyone there is relaxed, polite, pleasant and will help the patient with any anxiety, etc. We recommend them without any reservations. My husband and I can't continue with Dual Arc Dental because they no longer submit the full bill to the insurance company and after that amount is paid the patient pays the balance. Sometimes we cannot afford to pay up front so we located another practice recommended by a friend which will submit the bill to our insurance and allow us to pay the balance. We understand that Dual Arc made a business decision and we wish them the best. Try them and you will be impressed with the high level of dental help.

Military families! Stay away from this dental clinic and they are NOT in the network of Tricare…read moreDental Program! They literally scammed me!!! I called in to schedule an appointment in the mid-May, and I told them very clearly I have Tricare dental and asked them if they accept Tricare. They said yes they do accept Tricare and then set up my appointment on June 22. I showed up and checked in, then the front desk asked me to pay $100 copay, I told them Tricare covers 100% on the annual exam and x-ray and cleaning twice a year. Then they told me oh we are NOT in the Tricare network and you need to pay a copay $100! WHAT!!! WHY DID NOT TELL ME ON THE PHONE WHEN I CALLED THE FIRST TIME???!!!! I said then I do not want to proceed with the appointment and about to walk out, the manager saw that I was about to leave, she said oh I can just bill your insurance and waive the copay, since you are already here, I do not want to turn you away. We will just do the x-ray and you can take the images to another dental which is in the network. I accepted and proceeded with the x-ray. I was SO WRONG!! I really really should have left! Later of the day I found another dentist on Tricare Dental Program website and called them and told them what happened earlier today. I was told that: 1) they would need to do their own full mouth X-ray and not accepting what other dentist has done due to liability 2) Tricare only covers full mouth x-ray once every year, I would need to pay out of pocket for the second one. This place wants to make money so bad that they totally abused my insurance coverage! They knew clearly I had Tricare and they could not do any cleaning or needed treatment for me! Even they waived the $100 copay but they submitted $$$ claim to my insurance! Yeah, they got paid from insurance! Now I have to pay for another X-ray out of pocket! STAY AWAY FROM THIS SCAMMING PLACE!!!

Front desk was friendly, hygienist was ok. I have seen…read morehundreds of doctors but never one that every single word coming out of her mouth was negative . Dr seemed snobby and negative . I know I need work in my mouth but staying positive is important as people can feel your attitude . " we can fill this tooth , fill that one ", but everything seemed so negative from this doctors mouth. Try being more down to earth please . Because someone looks humble and you're a doctor does not mean you should talk down to them , would not return to this doctor ,

I have been visiting this practice for over ten years. Dr. Schlepp is compassionate and delivers…read moreprecise, high-quality care. Her staff is excellent, offering expert treatment and efficient assistance. I won't go to any other dentist in the area because she is truly outstanding.

As a dental professional, I was mortified by my recent visit to Windcrest Cosmetic Dentistry. I was…read morescheduled for a routine cleaning and exam at 3:00 p.m. The hygienist I was schduled to see, Dominique, was running behind, so the dental assistant brought me back, and Dr. Patel -- whom my husband and I have always had great experiences with -- performed my exam first. The hygienist finally came into the room around 3:20 p.m., and by 3:36 p.m., I was already checked out at the front desk. I have never had a cleaning that lasted only about 15 minutes (which included the time Dominique had to santize the dental chair, saliva ejector and water hoses), especially being overdue for my regular visit. What concerned me even more was the lack of infection control. The dental instruments were opened from the sterilization bag before I entered the room. I had to ask the hygienist to sanitize the dental chair, saliva ejector and water hoses because it didn't appear to have been cleaned prior to my visit (white particles visible on surfaces mentioned), and I was handed visibly dirty patient glasses. As someone who works in the dental field, I found this completely unacceptable and concerning for patient safety. It also saddens me that when I brought this issue to the attention of the front office staff upon checking out, nothing was done to address or rectify the situation. No apology was offered, which was very disappointing and left a poor final impression. Whether this was due to running behind schedule or simply a lack of care, the experience was extremely disappointing. Despite my positive experiences with Dr. Patel, my family and I will not be returning after this visit.

Update 4/7/26 - My most recent experience with your office was below expectations and has led me to…read moreconsider seeking care elsewhere. I visited for a routine cleaning in late 2025, during which I felt the dental hygienist appeared inexperienced and uncertain in her technique. After the cleaning, while measuring periodontal pocket depths, the probe was left in my mouth while she turned away to chart. Additionally, the pressure applied during the exam was excessive and inconsistent with my previous visits, where my dental health has been stable. When Dr. De La Garza came in for the exam, I mentioned my concerns and expressed that I did not feel the measurements were accurate. Despite this, I was advised to schedule a deep cleaning, which I believe may have been recommended based on those questionable measurements. More recently, I received a call to schedule my next cleaning. During that conversation, I calmly and professionally explained my prior experience and shared that I was open to continuing care with the practice, provided I could be scheduled with a different hygienist. I also emphasized that my intention was simply to share feedback and resolve the issue. I was surprised when the response I received was an offer to remove me from the call list rather than address my concern. When I expressed my surprise and reiterated my desire to remain a patient while having my concerns acknowledged, the conversation was abruptly ended. After more than 10 years as a patient, I find this experience disappointing. I value the care I have received in the past, but I am concerned by how this situation was handled. I hope this feedback is taken constructively, as my preference would be to continue care with your office under improved circumstances. (4/7/26) Update #2 - I contacted the office and spoke with the Office Manager to ensure my concerns were clearly communicated. While she did offer the option of scheduling with a different hygienist, I was interrupted during my explanation of the situation. She referenced notes in the chart and appeared to focus on defending the hygienist rather than simply listening. As a registered nurse who also works in service recovery, I place a high value on active listening and empathy. I was disappointed by what felt like a lack of both during this interaction. Had my concerns been fully acknowledged with a simple apology and then followed by the proposed solution, I would have been willing to schedule an appointment immediately. The call itself lasted less than five minutes. This reinforces my impression that my concerns were not given adequate attention, or the office manager was just too busy to listen. Unfortunately, this experience leaves me feeling as though patient relationships and long-term retention may not be a priority.

The care quality and office experience is horrible. They brought on a dentist and I went to go see…read morethem. I had them do the Invisalign and fill a cavity and about halfway through the Doctor up and left, and when they filled the cavity, they did not take out the cavity and left the cavity underneath the filling and it ended up breaking my tooth and now I need a crown don't trust this dentistry. They hire dentist that are unreliable and they don't take care of their patients. if the dentist up and leaves they try and find every excuse why it's not their fault.

Had a recent pang of tooth pain and had to get over my fear of the dentist, called the office and…read morethey were super quick to get me scheduled and very sympathetic on my arrival when dealing with my white coat syndrome. Dr. Yo was great to work with, checked in frequently with 'how are you doing,' and 'do you want me to explain the procedure as it goes on or just knock it out? Which will help your mind be at ease.' She was very easy to talk to, able to help find and take care of the issue quickly and I genuinely left like 'Why did I have that fear,' I'll be scheduling any exams there going forward. Location is easy to find, office is pretty bustling and busy but all the staff was friendly and mindful of patients being seen. The team who helps you figure out the financial end as far as your insurance breakdown and out of pocket expenses were helpful in making decisions as well.

Had my bi-annual teeth cleaning with Lana. She's very thorough, straightforward and knows what…read moreareas may be sensitive so I appreciate her mindfulness. I appreciate her professionalism, have built a rapport with her and that she's not excessively chatty. She's given me tips over the years and I know I'm in good hands when I'm being attended by her. I get disappointed if she isn't available. I had X-rays today and those bite-wing things can be overwhelming in the mouth so I just focused because at one point I almost threw up for some reason when it was towards the back of my mouth but I held it together. Luckily it's only once a year. Everything was straightforward and afterwards, Dr. Ruiz examined my mouth, scraped a little and I asked her about getting a new, thinner Mouthguard that will act like a Retainer. At first she mentioned one product that was for my upper and lower teeth but I told her I didn't have braces on my lower teeth so she thought about it and decided to have me try something else. I ended up ordering an Essix Retainer that's thicker than a regular Invisalign Retainer which is more flimsy so it acts like a Night Guard. I was able to get an iTero mouth/teeth 3D scan at the beginning of my appointment so I was able to skip an appointment and just come for the fitting later this month. The 3D scan is a new and free procedure that tracks changes in your mouth/teeth for future reference. Dr. Ruiz was very nice in our brief visit. My regular dentist is currently on Maternity Leave. As always, I leave with extra sample toothpaste, toothbrush and floss. The office has a Keurig machine, chips tray and bottled water in a small fridge and an Air Purifier out in the waiting room.

I had not been to a dentist for a long while. So Sonterra dental is where my wife has gone for…read moreyears. I made an appointment and had such a great experience. My cleaning was performed by Casey. She is the best! Very pleasant and kind. She did an amazing job. Also answered all my questions. I really enjoyed her positive energy kind and attentive nature. Dr. Woolwine is amazing as well! I really am glad I choose Sonterra Dental and was able to meet these amazing people. The front desk staff is great as well. Very friendly and helpful.