As soon as you walk in this office someone is paying attention to you! They take your name you sit…read morein a well manicured waiting area. They dont have TV's in the waiting room because you DON'T wait long at all. Hygienist or assistant comes to get you and you feel like everything is about you. The Dr's are fantastic and very competent! This is an all around fantastic establishment! Kudos to you all!

I have been coming to Olympia Hills Family Dental for a few years now and the staff is always so…read morefriendly, they are very prompt with appointment times, the dentists are gentle and understanding, and also extremely friendly. I highly recommend them if you're in the market for a dentist!!

Let me be honest, I used to dread the dentist!!!! Not…read moreanymore!!! At least not with this clinic. From the moment you go in until the moment you leave they treat you like family. I have been going to this clinic for over 4 years & I can truly say Austin Garrison is the best dentist I have ever been too. I'm 46, so believe me I have been to a lot of dentist, LOL. I went in today to get my teeth cleaned & as always it was sooo amazing, they called me back early. Called me by my first name and they treated me special. You can tell that they really care about you. Another thing I love is that they don't try to push unnecessary procedures on you. My wife & my kids love them too. If you need a dentist you need to go here!! They are awesome!!

Professional, compassionate and honest! Best dental office ever!…read moreStaff is incredible!

Still my dentist nine years later. All around great experience each time. Recommend!read more

Rita was an absolute joy to be around and be helped by! Thank you for having patience for all my…read morelaughing, best dental cleaning I've ever had!

I have been visiting this practice for over ten years. Dr. Schlepp is compassionate and delivers…read moreprecise, high-quality care. Her staff is excellent, offering expert treatment and efficient assistance. I won't go to any other dentist in the area because she is truly outstanding.

Front desk was friendly, hygienist was ok. I have seen…read morehundreds of doctors but never one that every single word coming out of her mouth was negative . Dr seemed snobby and negative . I know I need work in my mouth but staying positive is important as people can feel your attitude . " we can fill this tooth , fill that one ", but everything seemed so negative from this doctors mouth. Try being more down to earth please . Because someone looks humble and you're a doctor does not mean you should talk down to them , would not return to this doctor ,

Reallh was pleased with the way they treated me Thank you…read moreto the office staff They were great

I have been coming to ideal dental for two years. I have always received very good care. The staff…read moredoes a wonderful job. My issue is with the corporate nature of a healthcare business where nobody who is there has any control over the actual patient experience. Instead, corporate overlords design and furnish with a primary goal toward cost savings. This is obvious by the chair. I have gone to half a century of dental visits all over the world and I have never experienced such a miserably uncomfortable dental chair. It is not adjustable for comfort, barely has an armrest, which is poorly positioned, and was clearly purchased by corporate overlords because it was cheapest, not in order to optimize the experience of the patient. I have mentioned it to the staff on multiple visits and they just apologize. Clearly the furnishings are just provided by the employer. And clearly the employer's main concern is making money, not making the patients comfortable.

Everything always does well, we are so very happy with Dr. Alvarez and his entire staff!! My adult…read moreson has Down syndrome and they are fabulous with him as well, highly recommend!

Hate to be the downer of this 5 star bunch, but I got the run around at this establishment and was…read moresurprise billed a lot of money becasue I was lied to. Normally dental visits are very 6 months for me, have been since I was a kid. but they cut them into 3x visits every 4 months. Kicker they didnt tell me my insurance only covers 2 visits a year. (My old dentist would always lay out how many visits per year to avoid out of pocket, especially to new patients) So that 3rd one was a hefty out of pocket I wasn't aware of. I paid it, moved on. Being in my late 30s they made it a stressing deal for my wisdom teeth to come out on account of cavities they couldn't get too. Were they bothering me? Nope. Even going to the dentust back home all my life and they never mentioned them coming out. But they were pressing me on the issue here and the front desk personnel told me what I would owe for the surgery since my insurance wont cover all of it. I made sure I got a total bill after my surgery so I could pay and be done with it. I got the surgery done, they took all 4. And it was the most miserable experience and 8 months of excruciating pain I dont wish on anybody. Since lucky me, I had complications. I went back for my check up in july (wasnt covered, wasnt told) and paid my minimum like always. Fast forward to november i get a bill in the mail for over 500$ that I owe since my insurance denied a huge portion of my surgery. Confused I called the front desk and asked what this was. I told her I paid up front for the amount i was given after my surgery. And she told me "it's an insurance thing, I'm handling it" so december comes around i get another bill in the mail, same amount. And i went in for a cleaning and checkup. I asked in person if this was still being handled since I'm getting mailed statements now. And she said "yes, they're calling me today". So i figured they were handling it. In feb 2023 I got a call from the dental billing department that said they were sending my bill to collections to due to neglectful payments!!! I flipped out and told them what i have been told. So the collections lady said she would "look into it" and to call the dentist office and see what they're doing from their side with insurance. So of course I called back and the lady who said she was handling it I guess up and left? there's someone new in charge handling all her work she left behind. So I explained the situation and all I got was "I will look into it". Its now April, nothing has been solved, I keep getting pushback from the billing agency, the office will not return my calls or figire this out, and my insurance says they "dont have enough Information to look into this further." This is straight up obnoxious!! And the kicker was when I went back in feb for my cleaning the doc checked my mouth and said "I dont see any cavities back there". But you said there were and that's why I went though that traumatic painful surgery??? I'm so tired of the runaround and lies. Completely awful way to do business. I canceled my appointment and I will never be going back there. I do not have that cash just lying around and I should have been quoted the actual amount upon my surgery A YEAR AGO, so I could get a better idea an a payment plan set up. Incredibly upset. I have to continually take time out of my day to call the collections and billing to see if anything had changed. And they just keep saying "there are notes on here, and we are working with your insurance". So what am I supposed to do? If your insurance wont cover the procedure, make sure you check the whole thing before the person receives the surgery. Seeing a breakdown of only a portion and bolling them for more later on an "oopsy error" is very deceitful!

Excellent care. I needed a filling, they showed me the cavity on my X-rays. Most expertly…read moreadministered anesthesia I've ever received, and on the lower jaw no less. My family and I will definitely be coming back!

Came here and they told me I have five cavities and would need fillings. I went to another dentist…read moreand they said I have no cavities. That's it, one star, zero if I could. Go somewhere else.

FRAUD !! FRAUD !! Do not come here if you have an HMO plan such as Guardian. Pat Booker Dental Care…read morewill lie and give you a dentist that is out of network and not tell you and force you to pay for services that are not covered by your insurance. You can tell because the insurance statement will say "Out of Network" as it did with me. I'm currently filing a complaint against them via my insurance carrier. As they told me, I'm not the first to file fraud against Pat Booker Dental Care. Pat Booker also randomly changes appointments around all the time and has terrible support. After I called them to cancel my upcoming visit and tell them about the fraud they are committing, they had the gall to offer me orthodontic services. Read the room, Pat! I'm never setting foot in this office again. UPDATE: Guardian has sided with me finding Pat Booker Dental Care at fault. I have been awarded a refund of over $400. Pat Booker Dental Care claims it was "administrative oversight" but none of them at Pat Booker Dental Care had taken me seriously when I pointed it out to them. Suddenly they changed their tune when Guardian investigated and it became an "oversight". I call BS. Don't trust these people.

Summary: If you value your time, avoid this place. They are disorganized, unprofessional, and…read moreincapable of managing appointments properly. Save yourself the headache and go somewhere else otherwise you'll waste your time like I did. ------- I've had multiple issues with this establishment over the past year, and I've been hesitant to post a review because I hoped things would improve. They haven't. While their dental services might be excellent, the constant issues with appointments force me to give them a scathing review. I hope they read this and realize they need to overhaul their management. A few months ago, I received a call saying they couldn't accommodate me because there wouldn't be any hygienists on site. That's fine, and I rescheduled. But when I arrived, they claimed they didn't have me in the system. I made a trip for nothing, which is incredibly inconvenient since I moved to another city in TX. I come back to San Antonio once a month to visit family, so my scheduling is very deliberate. With my most recent appointment for a regular check-up, I arrived to find a sign saying they were closed due to IT issues. No notifications were sent. You'd think a well-established dental practice would have contingency plans, but no. Once again, my time was wasted. My point is: Customers shouldn't have to worry about whether their appointment has been recorded after they make a call. Mistakes can happen, but that's why you train your employees properly or at least inform customers that they will receive a text/email confirmation and to call back if they don't. They've never said this to me. After that whole debacle, I've always had to verbally confirm over the phone to see if I'd receive any text/email notification to confirm my appointment, and if they said no, I would be extremely skeptical and have to call back. Scheduled customers should also be given a heads-up when unexpected events occur and they have to suddenly close for the day. If everything is reliant on tech, they should have some kind of contingency plan to be able to communicate issues with customers. This is not a nail salon or a restaurant where it's no big deal, people can come back the next day, next week, whatever. This is about people's HEALTH and their LIVES. When we have to reschedule sometimes the next available date isn't until over a 1 month because they're booked or we are unable to make the dates they have openings. This establishment needs to place greater importance on their clients' well-being BEYOND dental health and professionalism.

My family and I have been serviced at Brook Hollow for many years and have 0 complaints. Dr Chauhan…read moreis very attentive and has great bedside manners. The nurses and hygienists are always so pleasant and knowledgeable as well. They are all very kid friendly and have seen my kids since their first appts! I highly recommend them.

I get anxious when going to the dentist. The staff is so friendly & caring. The front desk is very…read morepleasant & explained what to expect. The staff in the back were knowledgeable & made sure I understood & was comfortable. They explained every single detail, which calmed my nerves. Then Dr Chauhan walked in cool as a cucumber, great smile, kind eyes He kept me calm as he worked his magic. Come see them you won't regret it.

I have been going to this Dental office for a few years now and they are always wonderful. Their…read morefront office staff is very friendly and helpful with billing, scheduling, etc. Dr. Thomas is great! And Becky is the best Hygienist on the face of the planet!

I had another beautiful crown completed this week by Dr. Benavides. He made several crowns for me…read moreover the years. He is very professional and pleasant to work with. The process is not complete until the patient is happy with the result. I have found all of the staff to be pleasant and easy to work with. I would recommend this dentist and office. Deb W