I won't give you the long story but 10 stars for our manager Michelle. I lost my unit key and fob…read moreand had no back up which turned me into a ball of anxiety. Calmly and so willing to help Michelle found my keys and a fortune cookie in my car. I'm handicapped and need supplemental oxygen to breathe so she retraced my steps and was a godsend. Thank you for being here Michelle, you are simply the best. Michelle works for the Isabella and all tenents.

Snow removal was a complete disaster in our DMV neighborhood ! I email the company manager 2 times…read moreand never heard back ! She obviously doesn't know what she is doing or simply doesn't care ! I think it's the latter!

I know, I know...."WTF dude, you're NOT giving them a one star rating???" Yes, but hear me out…read more I'm not sure that I've heard of any HOA company that anyone has been absolutely 100% thrilled with, so the playing field is already pretty low in that respect. However it's all about the people you interact with, AND how you treat these people. A lot of homeowners go into any exchange with an HOA company with a chip on their shoulder, and it's easy to forget that the folks on the receiving end of this are also human. So. As you read this, you actually might start to wonder why I gave only four stars and not five, and the reason for that is because Sequoia has been a little slow to catch up to the digital age: it took a loooong time for them to stop sending those ridiculous paper vouchers for us to make our dues payments and to also not charge extra fees for taking online payments, so I had to administer a ding for that. Also, they are a bit stringent on their "inspections" - sending nastygrams to people for putting their trash out early because they're going out of town the next day? C'mon, that is NOT going to reduce property value. But I digress... The good part of all this? Our neighborhood's rep, Shannon Cook. Shannon is definitely no dummy, so while I wince to say it I am sure she knows she's probably reviled by some members of our neighborhood just for the very nature of the job she has to do. But what those folks don't know or appreciate is just how well she does it. Several years ago I unwittingly (read: dumbly) volunteered to serve a 3-year stint on the board of directors for our HOA, and in doing so I got a front-row seat to seeing all the things that Shannon does for our community on behalf of Sequoia. She is extremely methodical, very organized, and - as I alluded to earlier - sharp as a tack. Having served that term on the board I came to understand and appreciate just how ignorant, entitled, and downright rude some of my fellow neighbors are. And while the board I served with were on the receiving end of some of that ire, Shannon took the brunt of it....with the patience of a f*#@ing saint. Since then, when listening to some of my neighbors complain about their interactions with Shannon, I realize that in the vast majority of the cases they are entering into those exchanges already in the wrong. So when she responds to them with the facts and the established rules/bylaws, she's immediately the enemy. It's a no-win. What a lot of my neighbors don't see is how tirelessly she works at this job. It is NOT a 9-to-5 job, and she is at every single evening HOA meeting, coming to the neighborhood on weekends to meet with contractors, and responding to communications from community members and her colleagues well outside of normal business hours. Witnessing all this for quite some time and seeing how much time she puts into our neighborhood, I was absolutely floored to find out that our neighborhood IS NOT THE ONLY ONE SHE MANAGES. She is keeping up this same level of service for other neighborhoods as well, so I have no clue when this woman sleeps. So five stars for Shannon acting on behalf of Sequoia, but the caveats from the Sequoia company I called out above make it four.

Believe the bad reviews. The property manager, for our HOA named Sharon never returns phone…read morecalls. The part-time HOA administrator is responsive only on a part-time basis as well.

I've worked with Tom and his TMKenny Prop Services through various office mgrs and various services…read morepeople, and have never had a problem. Tom has continuously over 6 years has kept his organization at a high level of excellence. Repairs and renovations have been organized and attended to quickly. Problems get attention and a response and resolution. Further over this period our tenant vetting and selection has been first class. All through covid we have not had vacancies. I expect to continue working with Tom for many more years.

If I could give a 0 review I would. This is by far the worst property management company I have…read moreever went with. They are very inconsiderate and and they only care about the owner. The owner has needed to replace my fridge twice because he wanted to keep sending the warranty people to "fix" it. Them, nor the owner offered to reimburse me for food or anything. Everything will also be your responsibility even though you are not the owner of this house. I have been without a refrigerator for going on a month.Being a single mom this has been extremely frustrating! Go rent from somebody who cares!

Lisa Grissom is a wonderful lady who helped me to get the statement I need in a timely manner. She…read moreis polite and efficient. However, the first lady who answered my phone ( I did not get her name unfortunately) was nasty. When I told her what I need, she kept saying we don't have the community you mentioned which was not true. I insisted that I paid my monthly due and it should be there, she finally transferred me to someone else who helped me.

As a new homeowner, my initial experience with Select Community Services was extremely…read moredisappointing. I contacted SCS with routine questions about my Association's responsibilities, how assessment funds are allocated, homeowner access to records, governing documents, financial information, and meeting notices. These were not unreasonable questions. They were basic questions any new homeowner might ask when trying to understand an HOA or cluster association. While SCS eventually provided some information, the tone of the responses was defensive and dismissive. Instead of offering clear guidance, the responses repeatedly pointed back to materials I had already received, such as the welcome packet, resale package, TownSq, and community website. The issue was not whether some information existed somewhere; the issue was the lack of professional, courteous orientation from the management company. The welcome materials I received were heavily focused on payments, fees, account setup, late fees, and payment methods, but they provided very little clear explanation about the Association's responsibilities, homeowner resources, records access, or the benefits/services covered by assessments. Asking for clarification should not be treated as a burden. A management company should make homeowners feel informed and supported, not dismissed. Based on this first interaction, I am very concerned about SCS's professionalism, responsiveness, and respect for the homeowners they are hired to assist

Fantastic Experience all around with Purvis Property Management. Excellent communication and…read morewonderful to work with! A++++

We rented a house where the owners had to move to Germany for a few years. Unfortunately, we ran…read moreinto several maintenance issues with the house while we were there. Jenn was great to respond quickly to issues and get contractors onsite for repairs. Admittedly, I gave her a hard time once or twice about things breaking (owners fault, not Purvis) , but she remained professional. They document and photograph the house prior to our move-in. The checkout process left no questions as to what we needed to do to successfully get a full refund of our deposit. They have up to 45 days to return our deposit and we got ours back in under 30.

We worked with Patrick Riddlemoser to find our new home. It was a long process but Patrick was with…read moreus every step of the way. Patrick was incredibly responsive. He was available at any time of day or night to answer our questions and address any concerns we had. He guided us through the entire process, from searching for a home to signing the final paper work and then some. He worked hard to make sure we found the perfect home. We couldn't have asked for a better experience!

I've worked with Patrick Riddlemoser many times over the years. He's a true professional--he really…read moreknows the ins and outs of real estate and always does his best to get his clients a great deal. Whether you're a first time buyer or seasoned investor, Patrick will get the job done.

This is the WORST management company! I would give zero stars if I could. They are incompetent. I…read moresent mandatory HVAC inspections last year and it took 2 months and an Issue they created on the portal for them to read the email. Now they have changed the rules and demand owners upload last years inspections or they have threatened to get a locksmith and open my unit and have the HVAC inspected all at owners cost. With the monthly fee over $771/month that is their job and I should not have to waste an hour of my time to fill out forms and upload last years inspections but I did and now they have posted a letter they are going to break in next week if someone is not home. I received no confirmation from my submissions and no response to my emails. I have called and they say they do not see the information in their portal. I sent them the old emails and a screenshot of the submissions in the portal. This is harassment! I was hoping the board would change management companies again as it seems they do every year or so but I cannot wait and going to sell this condo hopefully this spring.

One of the worst property management companies-- and that is saying a lot. Ridiculously rude, and…read morethat is if you are lucky actually get ahold of them, which could be a whole subject of another negative review. I highly recommend finding out if the HOA uses this company before buying into a neighborhood, unless you are super into headaches and grief.

I'm writing a review for a property in Montclair, NJ: 73-75 Grove Street. First let me start by…read moresaying the the super here is fantastic. He is attentive and responds quickly. However, he can only do so much. The entire building smells like 100 years of cigarette smoke. I cannot keep my windows open because of tenants who do not adhere to the no smoking policy. I've emailed the property management countless times, and they will only respond after about the 8th time. Forget trying to reach someone one the phone. That is impossible.

minutes ago NEW I was…read moreowner of the 8381 Scotland Loop in Manassa Virginia. I gave listing to Amplus Realty her name is Viki Lee She sold my property fix and sell very shortly We were satisfied. She does always satisfion job everything I already got closing with her 3 houses Now I am recommending to the everyone who needs sell the house or rent . She will make you happy too as I am

Them replying to my review is hilarious being that they won't reply to my maintenance requests…read more I've had a leak for months. No one has come to fix it. Also I'm pretty sure they are inflating these reviews somehow. For a real view, check out the other reviews online. DO NOT RENT FROM THEM AND DO NOT TRUST YOUR PROPERTY WITH THEM!

Jin helped my family sell their single family home in Chantilly, and they were super happy to have…read moremet and worked with her after receiving a recommendation of her services. She was helpful and on top of everything. It was great to have open communication and lots of access for their questions and concerns. Every time they had questions, she was responsive and available. Her knowledge about the market and the selling process was valuable and informative. Given all of the steps of selling, Jin stayed so involved and had good relationships with other service providers as well, like cleaners and movers. She was present for the walk-through and settlement with my family, and she attended every meeting with the new home builders. That kind of presence and hands-on involvement was so important and something that can't be taken for granted, because other agents do not have that level of care. For any future inquiries, my family is happy to recommend her services.

We don't usually leave negative reviews, but our experience with our former landlord and real…read moreestate agent, Jin Wickwire, unfortunately ended on a very disappointing note. While the home-buying process itself was smooth, our move-out experience was the complete opposite. As a family with young children, we were repeatedly questioned and made to feel uncomfortable over normal wear and tear......things like minor drywall nicks that are expected in any home with kids. These were already being addressed on our end with a contractor, as we had communicated. Despite agreeing to cover repairs and forfeit a $3,000 deposit, we were met with unnecessary comments and a level of aggression that felt unprofessional and unwarranted. It was especially disappointing given that we chose to work with her over many other options, expecting a level of trust and respect in return. We believe in accountability and were fully willing to take care of any legitimate damages....but respect and professionalism should go both ways. Based on this experience, we would not recommend doing business with Jin.