The menu is large, but pretty well categorized by contents (meats, vegetarian, etc), but i'm not really familiar with Indian food, and not being a super fan of spicy, i wasn't sure what to order. When the gentleman came to the table to take our orders everyone knew what they wanted - except me. When it was my turn, i told him, "I'm not really sure". Being a restaurant patron, i fully expected him to assist me in finding something i'd like. But no, he didn't even attempt to suggest something, he just skipped over me, making eye contact with the next person and moving on. When he'd taken their orders, he walked away! It took me about 8 minutes to flag him down -- after having my friends (& pictures on Yelp) help me decide on something i thought i'd like. When he finally came back over, it really felt uncomfortable, like i was a huge inconvenience for him. I hated that feeling.
The top of the menu says "all entrees served with onion chutney - a serving of rice is $2". In my experience, the pricing is not straightforward. I ordered an entrée and intentionally did not order rice, after I saw that there was a $2 charge. To my surprise, when the entrées came out, we were presented with seven bowls of rice. I thought to myself, "this is nice, perhaps I misunderstood the menu, or maybe they changed the $2 charge for rice after reading all the disgruntled reviews". We actually discussed it at the table since only 2 or 3 people had intentionally specified rice when ordering. We figured maybe the $2 was if you wanted an extra serving. But no, that's not the case!
After eating, we had to flag down someone to get the check. When it came we found that were all grouped together on one check. They'd never asked how we wanted the checks split. We went up to the register to have everything separated. The owner, I presume (he'd greeted us when we entered the restaurant, & came back to take our order) Heard is asking to split the check. He quickly jumped in and said he take care of it because he remembered what we do old ordered.
One by one we walked to the register and went over our menu selections with him. He typed in numbers on a calculator while totaling the amount we owed. I noticed that when he typed my amount into the calculator he typed in 3.5, then 2 then 9.99 -- totaling $15.49 -- he quickly charged my credit card that amount. It happened so fast, I didn't have much time to think. He was like a con artist, working quickly to confuse and distract as we were being ripped off by a few dollars.
As my friends continued to pay, I sat with a menu to re-confirm the pricing on my meal -- the Vegetable Pakora appetizer was $3.50; but my Malai Kofta entree was $8.99 (not 9.99 like he'd charged me) -- and I didn't order rice; they just assumed I wanted rice and brought it out with the meal. I asked the gentleman why I'd been charged $15.49 when my meal should have cost $12.49. He spoke quickly, but said something about the charge for rice. I explained that I hadn't ordered rice because i didn't want to pay $2 for a bowl of rice. He reached in the register and took out $2 cash. He handed it to me as the solution. I was pretty frustrated and confused - and my large group of non-confrontational friends seemed annoyed too as they waited for me, so I didn't even bother with asking about the additional $1 that had been tacked onto the price of my entree.
I am all for paying for something you've ordered; but i didn't like feeling that it was an inconvenience to wait on me. I also didn't appreciate the feeling of being conned & tricked into paying more than the advertised price, or paying for something I hadn't ordered. After leaving, I also realized there was no sales tax calculation or receipt for my purchase. The whole experience just felt really weird and a little shady. I won't be going back. I like straightforward pricing and customer service. Kashmir unfortunately doesn't check those boxes for me. The food was ok, so that gives it a 2 star; service and experience alone would be a sold "1 star - Eek! Methinks not" read more