My address away from home.Nothing but good things to say..Been here for 15 years. Very good service…read moreand nice people always. great for having packages delivered and for forwarding mail. never thought of going anywhere else.

DO NOT SHIP ANYTHING FROM HERE INTERNATIONALLY. My package got caught up in customs because these…read moreguys don't know what is required to get it through. They'll blame the receiving country's customs rules, DHL or UPS for any problem and you'll have no recourse or ability to handle the issue. I'd recommend driving the extra mile to the DHL store or UPS or FedEx.

awesome mailbox place , price is high but service is very good . Busy place but convenientread more

UPDATE (15-year customer)…read more I have maintained a mailbox at this location for approximately 15 years and, until the recent ownership change, I would have recommended this business without hesitation. Unfortunately, service has declined significantly since the new owners took over. The first major issue involved the mailbox area being closed during business hours, preventing customers from accessing their mail and creating delivery problems with carriers. I raised those concerns directly with management at the time. Today I experienced another serious failure. I left a package at the store to be shipped as a Mother's Day gift. One week later, the package had never been sent. It was simply handed back to my wife when she visited the store. No notification. No follow-up. No explanation until we discovered it ourselves. What is most concerning is that these incidents appear to be symptoms of larger operational issues. On a recent visit, there were multiple customers waiting in line while an employee who appeared to be unfamiliar with the systems struggled to assist them. The owner was in the back office, and another person openly stated they did not know how to complete the transaction they were attempting to process. The only employee who consistently appears knowledgeable and capable is Jose, who was there under the previous ownership. Even basic customer convenience has suffered. The rear parking area that was previously available to customers is now frequently occupied by U-Haul trucks, reducing access and making visits more difficult. I understand that taking over a business is challenging. However, after nearly a year under the new ownership, these are no longer growing pains. Customers depend on this business for secure mail handling, package acceptance, and timely shipping. Those services must be reliable. I sincerely hope the owners invest more time in training, staffing, and day-to-day operations because this location was once an excellent neighborhood business. As a long-time customer, it is disappointing to see the decline.

I stopped by this spot to get a live scan done for a new job, and the staff were super nice and got…read moreme in and out within just 15 minutes. It was a quick, straightforward visit that turned out to be completely efficient and stress-free. The excellent and fast service made it a great experience, and I would absolutely come back here if I ever need fingerprinting services again in the future!

Very helpful and friendly staff. I go whenever I need something notarized and it's fast and easy.read more

I had an appointment scheduled with someone named "Rene" I called Saturday 10/26/24 and he was…read morealready kinda rude , I asked to make an appointment and immediately he said "you can't come now I'm having an event " like ew lmao but I still was desperate to get paperwork notarized and I went to my appointment I set for Wednesday 10/30. I showed up early , was greeted by a woman who looked confused as to why I was there ? Told her I had an appointment with Rene she said she would call him she called 4 times , got no answer so she suggested I call, which I did and got no answer! I left a voicemail trying to reschedule and never got a response! HORRIBLE customer service and business. I've lived in el sereno 29 years so I tried to give them a chance but I will be letting everyone know not to go here. Only added one star so I could post this

Rene was supply helpful and flexible as I was out of town and flying in just to get fingerprinted…read more He made it quick and simple meeting all of my expectations. I tried reaching out to many different providers and Rene at Happy Hills Properties was the only one that I will call in the future.

Had a great experience with this company. Efficient, professional and on time!…read more A pleasure to work with :) Would for sure recommend!!

Sign N Seal It was a great notary to work with. Was punctual, informative, friendly and…read moreprofessional. Would work with them again and highly recommend to others.

We have used Richard @ Elite for our business pack and ship needs for 20+ years. Our stuff tends to…read morebe odd and heavy and of high value. Never a problem. Very fair on price. Tons of supplies availalbe for DIY, but why bother when they do such a great job? Pick ups from all the carriers and often goes out the same day. 100% better than going to a FedEx or UPS ship center. Especially if you are shipping something of value that needs some extra care w packing. They used to do business under another name, but still the same great local business that has been around forever.

Great place to always get my shipping items. Guy behind the counter is always super friendly and…read morehelpful.

Superb service. Dropped off paper to be shredded. It was put into a locked bin by itself. They…read moreexplained that a shredder truck comes several times a week and it would go from the bin to the shredder - on the spot. The price was very reasonable - I have a good shredder but it would have taken hours to feed in my stuff at home and I know from experience the motor would overheat and go into shutdown mode for almost an hour, probably several times with the amount of stuff I had to shred. Mail Box Planet was an easy, inexpensive answer vs. wasting a lot of my time.

Using them for years! The owner is super responsible. Gives you call notifications about arrived…read morepackages. Very clean and nice place

Dropped off my DHL package with no hassle. Friendly staff accepted and advised me when it would be…read morepicked up and on the truck.

I am an exhibiting professional artist, and my recent experience with Box & Ship in Pasadena was…read moreabsolutely unacceptable. I contracted Box & Ship to handle the packing and return shipment of my original oil painting and custom frame from the 2025 California Art Club Gold Medal Exhibition. Their responsibility was simple: pack my artwork properly, with all of my original packing material, that I clearly had instructions to save, so it would arrive safely. Instead, their negligence, of not saving my original packing material and their poor repackaging, caused damage to my frame, and their customer service afterward towards me was dismissive and unprofessional. Here are the facts: Improperly sealed box: When I received my painting via FedEx on September 10, 2025, one end of the box was barely taped shut and nearly open. Only two pieces of tape barely holding one end of the box closed. My original packing material was mostly missing inside: There was very little packing material holding the painting and frame in the box. The artwork could shift around freely during shipping. Missing original packing: When I shipped my painting to the exhibition in July, I personally packed it with bubble wrap and peanuts so it was tight and secure....it could not move at all. It arrived to the California Art Club Gold Medal Exhibition undamaged and safe. However, after waiting 3-4 weeks to have my painting shipped back to me and Box & Ship finally got around to send it back, most of my original packing material was missing, leaving the piece vulnerable. Resulting damage: Because of their careless packing, the inner wood liner of my custom, hand-finished frame sustained a full break. I hand-finished this frame myself to match the painting, and repairing it will cost $200 in labor and materials. I have extensive photographic documentation showing the poor packing job and the resulting damage. When I contacted Box & Ship to request reimbursement, their response was dismissive. Instead of taking accountability, they told me: "The California Art Club insures the Gold Medal. Not Box & Ship. Please contact Eire and take it up with them." This reply is unacceptable. Not only does it deflect accountability for their poor packing practices, but it also demonstrates a complete disregard for the artists whose work they are entrusted to protect. Whether or not the California Art Club maintains insurance on artworks exhibited, the fact remains that Box & Ship themselves caused the damage through careless handling. As an artist, this experience has been infuriating. I will never trust Eric and Box & Ship again, nor use their poor shipping services. Their negligence not only damaged my frame, but their dismissive attitude shows they do not value their customers or the responsibility of safeguarding important artworks. I strongly urge the California Art Club to reconsider its relationship with Box & Ship. By continuing to use this company, they risk not only their reputation, but damaging more artists' works and undermining their commitment to protecting the contributions of their artist members, which make all their exhibitions possible. For fellow artists: think twice before entrusting your artwork to Box & Ship in Pasadena, California. Based on my bad experience, they are very slow to ship artwork, apparently have too much work for them to handle in a respectable time frame, careless in their packing and refuse to take responsibility when their negligence causes damage.