First time I saw her she prescibed contacts that were off by +1.00 awful!!! I went back and she made me pay for another visit and gave me another prescription which was also off by +.50 and then tried to bully me into using the same correction in both eyes even though they aren't they same at all. I've been wearing contacts for 20 years, I've never ever mixed up my contacts. I'm not sure why she thought having the wrong prescription in one eye would help the headaches I was complaining about.
Further complaint is that 4 months after the second exam I tried to exchange the old contacts I'd gotten from them for the latest prescription and they wouldn't let them fill for more than one month of contacts claiming I was due in for a re-exam in a month. Which obviously isn't true as I'd just had a second full exam. So when I called them and tried to clear this up they claimed that I did need a new exam. I asked they why and they said it'd been a year. When I pointed out I just had an exam, they seemed puzzled but unwilling to fix the problem. So a month later they called and tried to get me to come in for an exam and I said but I was just in there 5 months ago, why do I need an exam. They again seemed puzzled by this but checked the notes and acknowledged it, but then wanted to know when I could come in for an exam! I say again "I don' t need an exam!"
So they were either incompetant or just unwilling to let me use 800contacts to get my prescription filled. But going out of their way to stop it seemed excessive, and illegal. You'd think having two full exams paid for in under 6 months would be sufficient. It is also unreasonable that I had to pay for the second exam when she messed up the first.
Staff also is pushy and rude, and has poor understanding of what they are doing. They don't have any preservative free salines.
I was recommended to her by a friend who hasn't had any trouble but... wow she was awful for me.
I am now going to Through the Hayes, who seem much better and have corrected my prescription, and also corrected the astigmatism which was causing the blurriness. read more