They got a pretty good selection here. I just didn't need anything that day. But they have a lot…read moreof tools. They have jewelry and guns. You gotta get clocked in at the door so it might be a bad area.

If I could give them 0 I would! I was there just yesterday, and they have multiple doors but only…read moreone is unlocked. I was ready to drive away because I thought they were closed but called and they told me only the door by the ramp is open! I suggested a "use door by ramp" sign but they just laughed at me. Not only were they not very friendly. They weighed a big handful of all sterling silver (over 14 ounces!) and offered me $10, and when I complained that the going rate, as indicated online that morning, was over $2000 per ounce, they insisted that pawn shops only offer 70 cents on an ounce! And that's not the biggest rip off! I also had few small14k and one 18k gold piece to pawn - a few pieces. They offered me $300, which I also didn't think was fair. I then drove to South Charlotte Jewelry & Loan who loaned me $533 for the same gold (without the sterling silver) that Smart Pawn offered for $300!! So beware! I would never, ever go back to Smart Pawn and Jewelry again! Their prices are out of touch and they are ripping people off! At South Charlotte they were sweet as pie - like I was in a different world. They deserve your business and are only 10 to 15 minutes away from Smart Pawn but worth the drive!

Have had. Several watch battery's replaced and watches repaired; very happy with results and…read morecustomer service.

Went in to have batteries replaced in two watches. AJ was awesome, super professional and friendly…read more He replaced the batteries, adjusted the band for my son (I gifted one of the watches to him right there), cleaned both and shined them up - they looked brand new when he was done. I was prepared to pay 5X what I was charged put it that way. Great experience!

customer service was horrible as soon as I walked into the store MIKE was being very rude & then…read moreonce I said something to him about being rude he proceeded to call me broke & other things to a CUSTOMER Which is very much worth termination at this point . DO NOT SHOP HERE & I also will be making a review on my TikTok of 149,000 followers this type of customer service will not be tolerated in 2025

First time coming to a pawn shop. They had some pretty cool things here a telescope $100, authentic…read moreLouis Vuitton bag, Ray Ban sunglasses prices ranges between $70-100. Nikki the assistant manager was very helpful and patient. Love the customer service there.

I love the new look necklace I had mended and redesigned…read more The jeweler/owner took time with our consultation to tell me a little about the stones and explain how to take care of them. I never felt rushed or pressured into a more expensive design. I posted the before and after pictures she took of the necklace. And if you are reading this, thank you Alex, it is absolutely beautiful!

I am not a big Yelper but when something is really great, I say it, so here I go. This shop is…read moreabsolutely wonderful with a mix of delightful bright jewelry. She has bright and bold pieces for the bold buyer and more modestly earth toned items for the earth toned shopper (like me). I have bought a few pieces for gifts, my husband has bought me a few pieces, and I have bought a few pieces myself. Her stuff is impeccably beautiful, lovely time consuming stone detail and work, good materials, well made, and not too expensive. I live in Arlington and feel blessed to have the shop there! I hope she never leaves. I will also say one very important thing - she is a local shop and makes her own jewelry. It's so vital to support local shops which highly benefits the communities where they stem from. Not only is buying her stuff great because she makes such beautiful jewelry, but you also feel very good buying pieces from a local shop and supporting a local artist. This is muy importante! :)

Unreasonable to work with. You're better off working with a smaller jeweler unless you want…read morecorporate policy to trump real life situations. You'd think after spending thousands of dollars they'd want you to be happy with your purchase. Turns out they actually don't care once they've gotten their money.

Booked an appointment for today to look at wedding bands and Mary Kemple helped us through this…read moreprocess. She was helpful and super patient with us. She let me try on several options since I liked too many of them. There was no pressure to buy right then and there. But we will definitely be buying just still need to figure out which one out of the four I want. Thank you Mary! Really appreciated the help!

very impressed with Diamonds Direct especially Nancy, our sales associate who helped with finding…read morethe perfect setting for my wife. Nancy was there from the time we selected the ring to the day we picked it up.She delivered on every promise to make sure we had the best shopping experience. Yes I would recommend Diamonds Direct.

Aaron was so helpful! My boyfriend and I came in with an idea of the engagement rings we wanted to…read morelook at, but have never been ring shopping before. Aaron was so kind and helpful, listening to everything we wanted and offering great insight into different shapes, clarity, etc. He was super informative about it, and explained the awesome warranty they have as well. Definitely excited to go back, and would recommend as it does not feel like they are trying to upsell you/ Aaron wanted to make sure we were happy with our choices! Thanks, Aaron.

Good service and fine selection. But no return if you have a problem with your purchase.read more

I've used reeds before and what gets them my business is customer service but this time an older…read moreman was very rude. If I ask a question, shouldn't be answer with "common sense". I will stick to the Columbia SC location where they know how to keep my business. Very disappointed!! Hard to get decent customer services nowadays!! Train your people.

Amazing! Patrick is Fink's AD for Rolex and I've purchased a…read morecouple Rolex's from him. He is incredibly knowledgeable, friendly and makes the buying a Rolex everything we hoped. He takes costumer service to a level that is seldom seen. Patrick has become like a family member and we know you will enjoy learning about Rolex and having him not just helping you pick the perfect Rolex, but actually getting it. And don't forgot to ask about the Reberto Coin collection. So if you're in the market for a luxury item, Fink's is your destination and tell Patrick hello for me.

Customer service was HORRIBLE…read more Bought an early Christmas present on 10/30 that I needed to return on 12/9. They wouldn't accept it since it was a couple days outside of their 30-day window (happy to trade it in for something more expensive though). Necklace was new in box / never touched. Still had time to put it back in the case for holiday sales!!! Talk about Corporate greed instead of customer support. Don't buy from them unless you plan to give a gift within a day or two. I will never buy from again.