My fiance contacted the store after I found an estate ring online. He received a message saying…read moresomeone would contact him shortly to complete the transaction. No one contacted him and he tried calling and found out they were closed in the middle of the week. Nine days went by, and I called and he asked to speak with my fiance. he kept talking over the top of my fiance saying he couldn't have a receipt #, when we have a receipt #! I called back and spoke with Shawn/Sean, who looked up the ring and said it was sold weeks ago. Who leaves sold rings online for more disappointed people to call and why were we treated so badly?

There is not a response from the owner that can make this interaction acceptable. It was handled…read morepoorly, with the owner, Bob, cleaning up the mess his son, Ryan, made. We wanted to purchase an engagement ring of a certain style, shape, and size. Ryan showed us a setting. I was concerned about the diamond falling out of the setting as I know many people who this has occurred, and he assured me the "diamond was not going anywhere." The ring was ordered. I was concerned about it falling out of the setting, so when I looked at my hand 5 months later, I was shocked to see, not only the diamond gone, but the entire setting had snapped off the ring. I was left with the band and two small prongs sticking up from the band. How does that happen? It happens when the incorrect setting is used for a diamond that is too heavy, and the setting is not strong enough to support the diamond. I was devastated! What made matters worse was the way this situation was handled. We went to the store and spoke with the owner, Bob. His son Ryan was the person who sold us the ring. Ryan insisted we picked out the setting. We did not. And. If we chose a setting that did not support the diamond size or shape, it was Ryan a graduate of GIA (Gemological Institute of America) to guide us to the appropriate setting. He did not. Bob took over, defending his son. Ryan sat in the corner of the store, smirking, as words were exchanged between us. Not once was an acknowledgment made for guiding us in the wrong direction. Bob tried to tell us stories about how customers of his had the same thing happen after crashing her bicycle into a tree or filing documents in a filing cabinet. I did not crash into a tree and it's 2024. Documents are filed electronically, and are not longer filed in a cabinet! Truthfully, his stories reinforced our findings about the inferior products he sells What was done? Eventually, after much deliberation, a refund was given for the band. Nothing for the lost diamond. AND... it wasn't a 100% refund. A 20% RESTOCKING FEE WAS SUBTRACTED!! Reviews help with making decisions. Use the review as your warning, and purchase your jewelry at another store. The few reviews I read did not warrant me to go elsewhere. This one gives you clear insight as to how this business is run.

Came into this store to secretly size my mom's ring finger for a children's birthstone ring that my…read moresiblings and I purchased for her. Everyone is super friendly. Get a lot of repairs done here as well. Five stars.

Amazing store and Arthur the owner is the best! If you want amazing custom work, this is your place.read more

Overall a pretty good experience, but definitely not without its challenges…read more I first went here about two weeks ago. Spoke to a few nice girls who said I just missed the jeweler--I think he only works until 2 or 3 most days. I said I'd swing back a few days later. Came again three days later and he left early that day, so he wasn't there again. I left my watch and asked for a quote on replacing a fallen chrono hand. I also asked if they wouldn't mind getting me some size 11 claddagh rings to try. They were very nice and said they'd help. Didn't hear anything for four days, so I called back to get the quote. They said they called me (no missed calls on my mobile) and did the repair. I didn't mind since it was $25, but I asked for a quote--not the repair. I swung by two days later. The watch looked great--he did a solid job. But the rings weren't there. The girl behind the counter called the jeweler who informed me that it would be a special order and cost a little over $100. Obviously, the woman who said they'd get a few rings in for me to try was wrong, and probably never even asked him about getting some in to sample. I'm going to chalk this up to just a random comedy of errors. The work was good and the people seem nice.

Beautiful job replacing a large (1/3 carat) diamond on my old family ring. Noticed that one of the…read moreside diamonds was broken and showed me through a loop that it was. Fred gave me three different quality diamonds, at three similar price points to choose from, staying within the original price range quoted. Polished and cleaned a 75-year-old ring. It came out perfectly gorgeous! Fred was great to deal with. Would definitely recommend and go back!

I have always been thrilled with the staff, inventory and service. It's my "go to" store for…read morejewelry and repairs.

I came here a few times. For my wedding dress and wedding jewelry in 2019. That was a nice…read moreexperience. My dress was beautiful and alterations came out great. However my recent experience with jewelry repair was not pleasant. Manuel fixed, checked and cleaned my engagement ring and he did a good job with it. I am happy with the end result. However, the woman who works with him really put a bad vibe to the whole experience &I doubt I will go back. From the moment I came in until I left, She seemed annoyed with every question I had. Then when it came time to read back my Gia number she basically scolded me and asked me why, and why didn't I ask before and made me feel awful. In the end it was done but the customer service aspect of it was unpleasant. I also wondered around looking for some jewelry, I'm currently looking for a new watch. No one once asked me if I needed help or what I was looking for.

Thank you Maurice and Rose for helping us find the most beautiful diamond and setting for our…read moreengagement ring. I recommend Castle Couture because of their knowledge, honesty and dedication in assisting you in getting what you're looking for. The pictures DO NOT do the ring justice; it's stunning! Thank you so much.

Robin and her staff were fantastic! I wear my grandmother's 1940s platinum wedding band and it…read morebroke in half. I also struggled a bit getting my engagement ring on after 20 years. Robin repaired the band beautifully so that it looks better than new, and resized the engagement ring. This has been a wonderful find and I look forward to continuing to work with Robin and her team in the future.

We have been going to Robin for many years and have always loved what she designs. It was my…read morehusband's go-to for gifts. Lucky me!

WOW! This place has…read morean amazing selection of antique jewelry! The people that work here are so knowledgeable. I loved the beautiful necklaces, brooches and rings. If you are looking for something special don't go to the mall, go to Park Place Antique Jewelry. It is worth the drive.

Gorgeous Jewelry and the people who work here are friendly, kind and patient. Couldn't ask for more.read more

I decided to get my second ear piercing at piercing pagoda. Service was wonderful! We asked many…read morequestions and they were all answered patiently and thoroughly. Would totally recommend. The person who helped us was very considerate and was very fun to talk to. The purchase came with a solution. Not very private experience very open to public. It is a bit pricey than normal but it was a great experience overall.

I am very particular when it comes to earrings. I don't believe that it is worth it to spend a lot…read moreon earrings but at the same time I have to wear earrings that are are at least 10k gold. So I have had my eye on some hoop earrings from Piercing Pagoda for the last few months. When I saw that they were having a 40% off Black Friday sale I headed over after Thanksgiving dinner. The saleswoman was very friendly, knowledgable and helpful and I purchased two pairs of 10K earrings for a pretty decent price. I don't usually do this but I purchased the extended warranty because I know it is expensive to repair hoop earrings. She explained the terms very well and didn't try to talk me into anything. I wish they had more 14k earrings available but I know the cost of gold has gone up and that is really my only minor compliant.