I've gone to Worthmore for a few jewelry appraisals. Laura is their in-house certified gemologist…read moreand I always see her. She is thorough and super knowledgeable. She's also just fun to catch up with. She and the other employees are great and make the experience pleasurable. Would highly recommend!

I've had two separate interactions with Worthmore Jewelers in person related to minor maintenance…read moreof a watch. Both interactions were very professional and my watch was repaired on the spot. A special thank you to Marinee (sp?).

This review is specifically for the Patek Philippe store location that is owned by Brown and…read moreCompany jewelers. However, the patek store is not listed separately here on Yelp I scheduled a service appointment ahead of time prior to arriving at the store because that was required even for a battery change. Leading up to my visit I did call the store to ensure turnaround times as well as cost. Upon arriving at the store, I must say it is absolutely beautiful with obviously only display watches. And the gentleman who helped me branyon was super nice and friendly and helpful. In fact, he even beat the turnaround time that was quoted to me over the phone by the store earlier in the week. He even went above and beyond by offering to show me watches, even though I had not made a separate sales appointment. That was very kind and very tempting of him. I must say unfortunately this trip was not for shopping. It was for a family celebration. I will say if I do ever have to get my watch serviced again I will definitely come back here. Flying to Atlanta from Chicago is barely 2 hours and not expensive at all. And getting to this location is super easy right outside of the city. I wish I had more time during this visit. Otherwise I would have gone into the Brown and Company store, which is right across from the Patek store. Perhaps on my next visit I will and maybe the people who work there will be just as kind and gracious as the staff were here

I visited the Roswell location on 12-20-25 I was inquiring…read moreabout a redesign on a men's gold and diamond ring. The sales associate seemed very disinterested. My family are long time customers dating back to the early 90's. The ring I brought in was purchased at BC many years ago. Hopefully, this was an isolated experience because BC has always been the best. I expressed my displeasure and walked out.

My ring got sucked into a vaccum at a car wash and not only came out dirty, but tarnished. Prestige…read morejewelers cleaned and got it looking new.

Highly recommend Prestige jewelers! I had my diamond reset, because it was missing a couple of…read moreprongs. They only had it a week and it came back with a sparkle and perfectly set. Very resonable repair. Very pleasant associates. I will definitely use them in the future. Thank you, Sebree Baltimore

2 things. First, I…read morebrought by David Yurman bracelet in to get fixed. It looked fine and was whole - in one piece as when I bought it. It had a small loop in the stringing that needed to be tightened. They reached out a week later and told me it could not be fixed, come get it. When I returned it was in a pile - see picture. There was no offer to pay to reassemble it, just "here's your bracelet" although now it is just a pile of junk. Second, the woman at the front desk was a mean, snarling, uptight and obviously not very bright spokesperson for the store. She immediately told me it was not their fault, that it fell apart "as soon as they took it out of the bag" and I have no recourse. This woman needs to find a new job. Put her in a back room where she has zero customer interaction or under the bridge from whence she came. It's alright bitter, unhappy, unhealthy shopkeeper, I'll make sure the news of your attitude and customer service finds a much larger audience. Maybe you'll learn the lesson that if you don't treat the customer correctly, it will have consequences.

After leaving Brown and Company following a disheartening and honestly rude experience I came…read moreacross Pickens and they could not have been nicer or made my experience better! I had 2 watch batteries replaced and left a ring to be repaired. The watches were done in less than 15 minutes and during that time I discussed possibly having my ring redesigned and they walked me through the process. What a lovely experience that turned my day around! Highly recommend!

They repaired both my TAG watches. One they fixed immediately. The other they did in a few days…read morebecause they had to order a part. Great service, great price and nice people. Located in the Kroger.

I texted JP Jewelry to ask the cost of replacing the battery in my Timex Expedition Solar Watch…read more.. I clearly said Solar. When I arrived as expected, with my watch in hand, the smiling lady said $15 as quoted. I wanted to be sure they would install the correct rechargeable battery and only then did she acknowledge my watch was Solar and then confidently said $50. I asked why that wasn't communicated when I had texted and she explained the greater cost was because the replacement battery would last 5-7 years. Oh, so I quickly looked up the Amazon price of the needed battery and it was $13.95. Then she explained that their liability to install a battery in my fine Timex watch demanded an increased price. I thanked her and left. Lesson learned, talk to the vendor and be sure as you can that they understand your needs for the price being quoted. It doesn't seem to matter what you text. Two stars because the lady was very nice.

Burks Jewelers is a hidden gem that truly lives up to its reputation. I'm so glad I followed the…read morepositive reviews and brought my watches and a broken anklet here. The staff is incredibly welcoming, and their pricing is both fair and competitive. They did an excellent job replacing four watch batteries and repairing my jewelry. I'll definitely be back for any future needs and highly recommend them!

They repair eyeglasses! I was so excited when I saw their sign say they repair eyeglasses as I've…read morebeen trying to get (my mom's) Tiffany & Co glass frames fixed but Tiffany & Co no longer sources the screws and the local optical shops don't carry them either. Feeling frustrated, I have been driving around with them in the car. Upon finding Burks (for an Omega watch battery replacement) ... and seeing how efficient and amazing experience that was (real time folks - no drop off and come back later) ... I decided to try the frames for a fix ... AND THEY ARE FIXED! I can't wait for my mom to see them. I think she's forgotten about them by now. Thank you Mr Burk! I am a fan! And will be back!

I'm so disappointed that this is the first place we went to for engagement ring shopping. Many of…read moremy friends had gotten their ring from brilliant earth online and loved it. This brick and mortar location has a lot of room for improvement. We arrived about 40 minutes very early to our appointment hoping they could take us early- not only were they unable to take us early, they were 20 minutes late to our appointment. There was no communication whatsoever that our sales person was running late. Our salesperson was friendly but seemed inexperienced and not very knowledgeable about their products. The options available were limited and sizes were limited. Would not return and cannot recommend to others.

Only go here if you enjoy terrible service and engagement rings that cause bodily harm. My partner…read moregot my engagement ring here but my engagement was delayed because I had a freak hospitalization with sepsis. Within a few days of wearing my ring I hit my hand and it turned into this mess that is being treated by a doctor. I am afraid of my ring and they will do nothing because I first contacted them a few days outside of the return perio. The ring is in perfect condition. The stone is incredibly disappointing as well. I wish we never-used this place.

I took two of my timepieces to have links installed on my bracelets and the staff was the warmest,…read morefriendliest, most courteous, and attentive service. I have been to many jewelry stores around the world to include some of the finest in Amsterdam's Diamond District, Mayfair London, and Paris but; I must say this store in Douglasville, Georgia had service rivaling those. I would recommend this store to anyone for their service and selection of fine jewelry at an affordable price with prompt and attentive service no matter what type of jewelry you are in the market for or having serviced.

Visited for the first time yesterday to have some Pandora pieces cleaned.. the ladies were so…read morekind.. I looked around at all of the different vendors.. everything was so pretty and sparkly.. lastly I looked at the Pandora case and it was terrible.. I realized in that moment that that jewelry is gimmick product. I have definitely decided to leave that brand for the younger generation. I will be visiting this place again to buy myself something sparkly that will last