Update! Melissa at the Kay Jewelers Outlet here in Cabazon really helped me out today :) thank you, Melissa!

Located inside the Desert Hills Premium Outlet Shopping Mall. I was really surprised I haven't done a review here since I have been coming here not often but occasionally. I bought and opened an account about 2 years ago. Paid it off last year and today got to charge my hubby's 43rd Wedding Anniversary wedding band. I got to charge the ring and my sterling silver teardrop white sapphire earrings and necklace set . Upon using my Kay Jewelry credit card I got no interest for a year. Grace , our jewelry consultant, gave a stellar service of finding us a deal that fitted my budget. Thank you ! read more

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Shady sales people, went to buy a gift for mom and was looking for gold and specifically told the sales person that. He then claimed the necklace he sold me was white gold. I purchased and once I was in the car I double checked the receipt, and the necklace he sold me was sterling silver. If I wanted a sterling silver necklace, coulda went to JCPenney for a fraction of the cost. Be cautious. read more

Kay Jewelers Outlet - Jewelry Near Me - Cabazon, California

Very warm reception and excellent service. Grace was so helpful in making the choice. Gave us a very good deal too. Thumbs up! Wouldn't hesitate to recommend her when coming to kay jewelers dessert premium outlet in Cabazon. read more

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Truly deplorable staff I had done armed security for 60 days straight without a single day off. Both store managers wouldn't allow me to use the restroom nor use the Kleenex, hand sanitizer or even the garbage can. Currently have a lawsuit pending. Absolutely despicable and horrendous company. Racist and verbally abusive. During one eleven hour shift I had ran to the bathroom one time and was fired as a consequence. I was never allowed to use the break room or the fridge. God forbid I ever took a single rest break. God willing I have access to footage to clear my name but either way I have Solid proof of the fraudulent 77 hour weekly scheduling during the holiday season. read more

Kay Jewelers Outlet - Jewelry Near Me - Cabazon, California

Amazing customer service Luis worked extra hard to make sure I walked away with the perfect ring HIGHLY RECOMMEND this store and don't forget to ask for LUIS!!! read more

Grace gave me exceptional service as I gift shopped. I was focused on the ruby case, but the shop has a really great selection! Jade, sapphire, diamond, jade, oh my! Watches range from invicta, citizen, g-shock to Rolex for both men and women. read more

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Came in here to purchase a ring for our 10 year anniversary. Our sales associate was Grace, I could not have had a better experience. She was so patient with us and helped us choose the perfect ring. I'd recommend Grace to every single person looking to make a purchase here! read more

I was gonna write a review but after reading some Whats the point. Came in to buy my son some earrings guy looked at me and walked away to help others of a lighter complexion. I have money also Sir and I was willing to spend the amount on my son. But when you ignore someone deliberately and dgaf u get no money or recognition read more

Ayrine helped me in my time of need I've had my ring from my 15th Birthday for about 10 years now and a it 2 diamonds fell out I took to kay and Ayrine was so lovely and made me feel like a actual value guest I did get another ring and omg I just love both of my rings Diamonds are truly a girls best friend read more

Kay Jewelers Outlet - Jewelry Near Me - Cabazon, California

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My wife and I had an amazing experience here. Luis helped me customize a beautiful ring for our anniversary. I won't go anywhere else for Jewelry. Thank you for making this such a memorable experience. read more

Kay Jewelers Outlet - Jewelry Near Me - Cabazon, California

Got the wife some jewelry last minute for her birthday. I got a great deal and they did a great job with service. One of the few jerwerly stores that stays open past 5pm. read more

My fiance and I went in to look at engagement rings. Cathy assisted us. She appeared very nice, however, she was very persistent in trying to make a sale. The ring we were looking at appeared to have a slight yellow tone to it. She informed us that it was a near colorless diamond. After we pointed out that it was more yellow than another near colorless diamond, she stated that it was because of the lighting. We eventually bought the ring trusting her. The next morning, I looked up the ring online and the ring's diamond color was "K," meaning that it is actually faint and not near colorless. I called the store and asked to speak to a manager. The associate informed me that the manager won't be in until the following day and that he would give me a call. The next day comes along and no call from the manager. I decided to call and spoke with Luis. He apologized about the incident and informed us that we could get a full refund without having to go in. As soon as I told him we wanted a refund, he asked when we could go in. It is very disappointing how these associates and even the manager are very contradicting. We will never go back to location! read more

This Is My Daughters Account But She Is Allowing Me To Use Her Yelp Account To Leave A Review For This Place. In a nutshell this place started off great with an older asian lady that helped us. We took four rings his and hers wedding and anniversary rings that are 24yrs old and willing to pay almost $800 to get them fixed and cleaned, when all of a sudden a warm hand off to this other gentleman with a beard who appears to be running the show (possible manager) now has my rings & now says and adds more service along with the many other ones that I was already willing to pay. This service now in the hands of him now cost me $1200 to fix the prongs of my ring. When telling him I was not interested and that I was already spending $800 to get them sent out fixed and cleaned, this seem to upset him and I was already getting frustrated with getting add ons to spend more money than I originally wanted. I passed on having anything done all together because of his poor attitude, the longer you stay the more you will pay and all I was trying to do was get 4 rings sized properly and cleaned. This man was rude & his statement to the other employee who was originally helping me was "let her take them!". He didn't care or offer to have the services that we originally where there to be proceeded instead he sent me and my husband off with "take them then". His attitude comes off and portrays as though " it's all or nothing". Big waist of my time & their's because of poor customer service. A company like this loses money for the ignorance of a man that doesn't even own it. Damn shame. Never giving my service to them again and will for-sure spread word to others about Kay's Jewelers especially this one. read more

My first time at Cabazon outlets. I have to comment on the very poor customer service this place has. I came in just to browse at the jewelry available. The blonde lady asked me if needed help and I informed her that I was just browsing around. She informed me of the sale and I told her I saw the sign 75% off sign and she corrected me (selected items). Then the Asian lady working there chimed in her unneeded 2 cents in "people really need to read the signs". I sarcastically told them " I didn't mean to stir up any drama here" and continued looking around. The blonde lady came up to me again and asked if I was looking for something specific. I told her I was looking for rings and she asked more questions. It got to the point where she asked about my ring I was wearing and she asked to look at it. She fakely commented "oh you have nice taste" yeaahhh... not coming back here ans don't recommend it either. I took my business somewhere else and recommend you do as well. The selection was very limited and the place was messy.. Go to zales ;) read more

Recently purchased a wedding anniversary present both Connor and their manager Irene were amazing ! I would definitely go back to purchase more in the future. read more

Iv been going to this Kay for about 4 years now not only are everyone of the staff vary informal of what they show us there honest and always make sure they give us the best deal I usually deal with the manager Luis he is very professional and knowledgeable and always goes that extra mile to make sure me and my wife are happy read more

This review is for Luis and the best customer service i have ever had I walked into Kay jewelers the other day looking to replace a battery in a watch i have had for a couple years and never worn, before i left not only did i have the battery changed for free i had much more then i could have ever expected. As i started talking to Luis while he was fixing my watch i asked him about my wife's ring my father gave me 13 years ago. the ring need to be cleaned and a few repairs to a couple loose diamonds after gathering some information Luis went out of his way to find the warranty policy from 13 years ago i didn't even know about and update all the information to current. The ring is currently being fixed and clean, my watch sized and fixed and never once did he ask for me to pay. Not only did Luis do this with smile, utmost positive attitude and respect but never once did he judge my appearance that day i was less then casual. i had just finished at the gym and walked in with a tank top, sweat shorts and a hat caring a $500 watch and a $4000 ring never once did he make me feel uncomfortable although i had all the paper work if needed he treated me like any other customer. I want to thank Luis for His impeccable service and efforts to satisfy a customer who was only there to inquire about a battery and left overly satisfied read more

Place is a shit show with out Luis. The ladies there are more worried about there commission, first to want to help and LAST to want to inform you on the status of your ring when something goes wrong. Best advice is to ask for Luis read more

Lewis was a pleasure to do business with. The gm at the palm desert screwed up my order but the gm at the outlet fixed it right up. Dont go to palm desert go to the outlet store!! read more

I went today , Horrible customer service , my wife was looking for a bday present and the lady was so rude and unprofessional , never going back read more

I shopped around for quite some time for an engagement ring. After searching at other jewelry stores and a regular Kay's store, Ayrene was able to help me create the perfect ring within my budget. They were willing to order in several different diamonds so that I could choose the one I liked best. I was so pleased that I recently visited the store again in order to purchase the wedding bands. read more

I must say my experience with Kay has more than exceeded my expectations. We've been purchasing our jewelry from here for a while now and we always look forward to getting assistance from Luis! He's so professional and helpful. He breaks everything down to a T and goes above and beyond to make sure all our needs are taken into consideration. We always walk away fully satisfied! If you're thinking about making a purchase at this location, ask for Luis! He will not disappoint! read more

We have been to this store several times, spending hours just making sure we got the perfect rings. Each time we went in there, they made sure we felt very comfortable and they were very patient while we tried on and re tried on rings. They have been very helpful every single time we called or went in there. We have been to other jewelry stores and the employees seemed a bit snobbish and pushy at other stores but not Kay Outlet in Cabazon. Also, their new location is absolutely beautiful. I trust these guys with all my jewelry needs. read more

Kay Jewelers Outlet - Jewelry Near Me - Cabazon, California

Absolutely love this Kay Jewelers location! Been to another location to get my engagement ring resized, but when I got it back the diamond had a yellow/brown hint to it. I asked them to take a look at it but they said it was fine. Didn't believe them so I took it to this Cabazon location where my fiancé initially bought the ring and they took care of it! Luis the manager is the most professional, honest and caring diamontologist I've ever met! He saw what we saw and apologized for our inconvenience. He went above and beyond to help us out and made sure we were taken care of properly. If you're planning to buy any jewelry, come here! You won't be disappointed with the level of customer service!! read more

I am recommending this specific Kay Jewelers because of a special employee that works there named Ayrene. She made us feel like we were shopping with a friend. We felt like she had our best interest at heart. She didn't make us feel like we were just another sale. She listened thoughtfully to what we were looking for, and then surpassed our expectations. We will (and already have been) recommend anyone to go see Ayrene at Kay Jewelers in Ontario. The whole staff and management are very friendly and professional. Thank you again! read more

Wow!!! The customer service from Luis at this location is out of this world. I never expected to receive white glove customer service at an outlet mall. I have purchased several pieces over the last year and each time Luis has taken the time to not only make sure I was getting the jewelry I wanted, but provide certificates for my insurance company regarding the value of my purchases. He went above and beyond in helping me design, fabricate and purchase custom pieces as well creating computer based renderings, wax moldings and keeping me informed during the weeks the piece was in production. Who knew you could get custom jewelry made through an outlet location. Highly recommend!!!!! read more

Luis went above an beyond to make our wedding ring purchase an enjoyable , stress free experience. I'd recommend asking for him personally with any jewelry purchase you are planning to make. Thanks Luis!!!! read more

I had a great experience at this store. I had been doing research for a few months on designing an engagement ring. I was seriously considering having it done online, luckily i happened to find this store where i met Luis. Luis communicated to me that Kay's also did custom engagement rings and he explained the whole process. I told him about the online options i was considering and he explained why Kay's was a superior option to these online retailers. He was not forceful on the contrary he genuinely wanted to help me. After a few days of more research i found his offer to be the best option. We started the process and he was in constant contact with me. Luis made sure that all my questions and concerns were addressed. He worked tirelessly to make the deadline and the end result was better than i could have hoped for. I can't see myself going anywhere else. The price for my ring was more than reasonable and everyone who has seen the ring is amazed by it. Luis made the process so much easier and i would definitely recommend this store and Luis in particular to anyone. read more

I've been to many jewelry places before, and this place was just a dream come true. The jewelers were amazingly friendly, not pushy or trying to sell you something instantly. Luis, the manager took all the time I needed to pick out the best gift possible. This place deserves TEN STARS. I absolutely loved it and would highly recommend this place to anyone who wants excellent unparalleled customer service with QUALITY selection with peace of mind. Thank you, and will definitely be back! read more

If you ever want to do any kind of custom work i recommend luis. He will make it exactly or not better then what you expected. Recently before meeting luis id had a horrible experience with custom work but luis earned my trust even when i thought i couldn't trust anyone again. So thankful that theres people like luis to actually care and help customers get the work done and professionally. Glad I could call him my jeweler. read more

This is by far the best place to purchase any sort of jewelry!! Luis in Cabazon and Mellisa in San Bernardino provide excellent customer service and have the best knowledge on any piece that you may be interested in. I have bought the most beautiful pieces from Mellisa and Luis at Kay's and recommend it over any other jewelry store. You will not be disappointed. read more

My wife and my experience when purchasing her diamond ring was wonderful. Luis made the whole process smooth and worked with us to find the perfect ring and price. We will definitely come here again for any future purchases. Thanks again Luis. read more

So been a Kay Jewelers customer for about 22 years now, I've have work with a few different employees ( Patty & Luis ) I have bought plenty of items from them. 20 years ago I bought a promise ring for my girlfriend at that time, 10 years later I bought my wife her engagement ring and then to buying our wedding rings. I have also bought items for my two girls. What I'm trying to say is for my 10 year anniversary I was looking for the last piece of my wife's wedding ring its a two part ring. I looked everywhere for it I went back to the Kay's in the Inland Center Mall I was working with two ladies there, but we didn't have any luck on trying to get this ring. So I went looking for Luis, I found him working out in Cabazon Kays Jewelers Outlet. I called him and I asked him if remembered me from Inland Center. He was like of course I do how you doing Mr. Hernandez. So long story short Luis was able to help me out! He found the last piece to my wife's wedding band. Now that I know where he is working I'll be shopping more at Kays knowing that Luis is working there. Luis goes out of his way to help the customer out, he also makes sure that you are satisfied with the item and the price before you even walk out of his store. So if anyone needs anything make sure to ask for Luis!!!! read more

Worst customer service ever received!!!!!! Sales people are just plain nasty. Never seen such unprofessional treatment. Don't bother!!!!

My fiance & I had a great experience at this location, the store manager Luis went above & beyond our expectations. Luis made sure he went over the diamond/mounting guarantee process & that we understood it. I absolutely would recommend this store to anyone. read more

David is the best. He is so beyond nice and patient. Beyond knowledgable. He took his time and answered all of our questions and was refreshingly honest. Not to mention able to get us an amazing deal. Go see him. You will not be sorry!! David you rock! read more