I was searching for a tungsten ring for my newlywed nephew to wear on his wedding day and found…read morethis jewelry shop inside the Moreno Valley Mall. Karla assisted us and was incredibly kind and attentive. Although they didn't have the ring size we needed for the next day, she did everything she could to help us. Ultimately, we had to purchase the ring elsewhere, but her outstanding customer service left a lasting impression. If I ever need to buy jewelry and I'm in the area, I would absolutely return, excellent service like that is hard to find!

This location of Zales and working with Charlotte was truly a Godsend! I have been to other jewelry…read morestores in my area, but I was in California taking my son to College. I just happened to be browsing for that special engagement ring. As a man looking for that special ring for your love can be a little overwhelming to say the least. Charlotte totally put me at ease while giving me total attention. I didn't feel pushed or pressured. She even found another willing shopper to try on the ring so that I could see what it would look like on my Honey's finger, since she was not with me . Kudos to Charlotte for her amazing service and time in helping to make my engagement awesome!

04/03/26 I had a very disappointing experience during my…read morerecent visit. I selected a purple one and specifically asked the associate to bring me that exact item. She opened the cabinet, picked out one, read the label, and confirmed that it was correct before proceeding with my checkout. However, when I got home, I realized I had been given the wrong color. While I acknowledge that I could have double checked before leaving, the item's color was clearly labeled on both the box and the receipt. It should have been clear to the associate during checkout that the item scanned was not the correct product. If the purple color was not actually in stock I would have preferred to be informed upfront rather than being sold a different item. This situation was frustrating and raised concerns about transparency. Update 04/04/26 Manager Amanda's response made the situation even worse. They claimed they call the "Rose" item "Purple" in-store just to "differentiate" between products, even though the manufacturer's label clearly says "Rose." This is incredibly dishonest. I had already explicitly rejected the Rose pen while comparing them in-store. The associate still brought out a box labeled "Rose" and insisted it was "Purple" just to close the sale. Instead of taking accountability for this lack of transparency, management is now making absurd excuses for their staff's misleading behavior. I will not be returning.

The girls in here are always helpful, I have had three wonderful experiences with Hannah and the…read moremanager. They try their best to please their customers. I have been to many swarvoski stores and this is by far is the best one . They always have different things I can't find anywhere and the girls are great all the time!!! Thank you

Moriah is absolutely amazing! She's extremely helpful, kind, and always provides the best customer…read moreservice. We've purchased multiple pieces of jewelry from her, and every experience has been wonderful. She's so friendly and truly goes above and beyond. Thank you, Moriah!

Horrible customer service. I walked in to do a routine cleaning for both mine and my husbands…read morerings. There were only two workers, one on the phone didn't lift her head up once to acknowledge us and the second the working with a customer who also didn't acknowledge us. We sat down in a chair hoping to be acknowledged soon or at least helped next. The worker helping a customer looks at me and goes "can I help you?" I politely said yes we need our rings cleaned and she said "okay I'll help you after this customer". RUDE. We left to go to another Kay's.

I've been going to this company for quite some time they always have the batteries I need for…read morewatches car remotes. They even bought my jewelry, which was pretty nice so I am very happy and I will keep going.

We had a ring resized, a necklace fixed and a watch fixed for a very reasonable price in a couple…read morehours. Miguel was very professional and friendly. All the work was perfect!

Unfortunately there is nothing else I want from your company what's the point of paying extra to…read moreget your "lifetime" policy if you can close the store closest to me and eliminate it being easy to have my items checked and cleaned. Then use that an excuse for voiding my warranty. Why would I ever shop at one of your locations if you don't even stand by your products the way that every other major jewelry store does? Kay jewelry literally bought your stores broken necklace for the cost you charged me because I wanted to upgrade to a nicer and higher quality product. Just to get me as their new customer and their lifetime warranty doesn't require cleaning and checking every 6 months. Glad I'll never have to walk into another one of your stores again.

I've been here twice first time to purchase a 5 diamond…read morering for my wife for our 25th. Wedding anniversary. The quality was amazing my wife loved it she never takes it off unless she's cleaning. This year I came back I was interested in up dating her original engagement ring which was under 1k with something bigger I was greeted by Eric showed me a number of beautiful diamonds I would end up purchasing a carrot and a half diamond which they mounted on her original ring. And it looks absolutely amazing. Pictures don't do it justice to this high quality diamond !! I gave it to her For our 28 wedding anniversary. She won't stop looking at it. Diamond definitely wasn't cheap but it was worth every dollar I spent on it.

Janelle was outstanding her customer service was very polite professional , knowledgeable, kind and…read morepatient. Highly recommended Janelle I will definitely be back my notary services went smooth. Thank you very much

I came here to mail three handmade cards that I made. I…read moreusually put a non-machinable stamp on my cards because I included a chipboard with the card to protect it from being damaged in the mailing machines. I spend a lot of time on my cards so I want them to arrive intact. Unfortunately, I forgot to put my stamps on the envelopes so I figured I'd just purchase the three stamps here. NEVER in my wildest dreams did I think I'd have to pay THREE TIMES the value of the stamps that I purchased at the USPS office. The non-machinable stamps at the USPS is $1.31 each. I was charged $3.20 here are the Hemet Postal Annex+ 3037 I guess you can say I learned my lesson. I will NEVER PURCHASE ANYTHING from this place. I can understand that they are a third party facility, but it seems that as far as shipping fees go, you can actually charge any amount as long as you have someone who will pay. Maybe if the USPS was charging what the third party companies are charging, they wouldn't be going out of business.

ALWAYS, always find something when I go in. Merchandise keeps coming in frequently. They tend to…read moretheir customers and help whenever needed. Screaming and unattended kids a lot, but that's not their fault Super cash days are always fun to shop!. For the money money you can't beat what you can buy?.

The store is clean and plays good music. However there are zero shopping carts but you can use a…read morelarge bag they provide. They have a good clearance section and sometimes have good deals/sales. The employees are mostly very young but they are nice and polite. I enjoy shopping at this store and like the convenience of its location.

Isabel , the manager, assisted my friend and I in ear piercing. She was very professional and…read morefriendly. I would recommend going to this location

Isabel, the store manager was awesome! She was very professional, fun to talk to during my ear…read morepiercing! I would definitely go back to this location!