Family owned. Very friendly and helpful. They also support…read moreShriners and Shriners Hospitals for Children. On behalf of kids served by Shriners Hospitals: Thank You! Chris "Tin Can" Cant

The service is quick & comfortable. Their selections are also GORGEOUS! The store itself is very…read moreclean & organized. I was able to sell my engagement ring effortlessly & was fully educated on the worth of my ring as well. I definitely recommend Frank & Sons Jewelry to anyone looking to do anything with their valuables!

Nancy the owner of Bao Hoang Jewelry took special care of my wife and I with multiple jewelry…read morepurchases these past couple months. My wife and I came into the store browsing around for jewelry and Nancy educated us the difference between Natural Vs. Lab diamonds. We appreciated her honesty and excellent customer service. We came with more knowledge and as happy customers. They have great pricing for different types of jewelry as well. I highly recommend purchasing jewelry from her or checking this place out.

UPDATE 2/21 This unnecessary mass essay of a response is…read moreliterally full of excuses. Also, it's 100% different from the response that y'all left a week ago lol. This is my honest review and this is my honest experience. This sorry excuse of a response containing false information proves that y'all do not have any clue as to how CUSTOMER SERVICE works. And to insult me and tell me that my honest review is coming from a place of "entitlement"......a customer that paid $13,600....IN CASH...is disgusting. Your business is notorious for screwing people in the Vietnamese community in Houston. You're lucky that they aren't able to translate their frustrations clearly in English for the masses to know about your dirty practices. We can write a book about the community's experiences with your scheming ways and poor washed up theatrics.

You'll never find the jeweler to perform the "annual inspection and maintenance." I put a…read morethree-star for the manager and sales guy that sold us the jewelry and they're not there anymore, so... Greeted(?) by the bouncer who didn't know I had an appointment, not really an issue for someone like me but I figured they would know of appointments and if the jeweler was in. Which is what the front desk asked with an inquisitive bad attitude that was clearly pointed towards the bouncer. Anyway, you'll never get the jeweler. My wife has been able to get ahold of the jeweler a total of 3 times in the eight years we've been married. She should have been able to see him at least 8 times including today, right? Believe me, she puts in the effort and I'm done hearing about it. About my wife's wedding ring bumming her out, I'm tired of hearing about it. About an agreement that was contractually made and not being fulfilled, get it? Yall aren't running the store correctly if all you have is one jewelry technician. And it does seem as though they only have one guy there, said he was off attending training... he's off Sundays and Mondays, and don't make a reservation online, it's better to call. I mean, are you running a business or doing what the jewelry tech who's in training (and according to some other reviews he's not that good) says? This location is in the middle of Baybrook Mall area, it's not a cheap area. Having the bouncer at the door and not at a clipboard with additional responsibilities might be a myopic take. Are yall going to be the first store that drags down the value of the area? You gonna tank a jewelry business you've been blessed with and the surrounding area with it? Doesn't sound like people who should be responsible trading diamonds and large quantities of revenue. Sounds like you're not appreciating the blessing you have. Why would I shop there with a bunch of people who can't see the good things they have in their face? How are they going to take care of the things they promise me if they can't handle scheduling? Oh, wait! They didn't take care of my things they said they would! Silly me, this store is already like that! How could I miss that while typing it down! Haha, lol.... It's not great, they're so ready for thieves they forgot they sell services and jewelry.

We bought my wedding set a few years ago. We were treated like royalty when we were buying it--…read morehowever have had nothing but problems since. I have had my bands put together and it was done so badly- not only does it make my ring set look terrible, it's actually broken. We took it in yet again today- we were really hoping to see about getting some type of credit to upgrade my entire set (aka they would've probably made more money off of us) however they refused to do anything except fix it again. This experience has been frustrating, time consuming and down right ridiculous.

I've loved Tiffany for years, which is why this experience was disappointing. After losing an…read moreearring due to what an associate described as a potentially faulty back, I was still required to purchase a half pair replacement at significant cost. Now I'm experiencing another structural issue with the replacement. I understand wear happens, but at this price point I expected stronger product support and quality control. This experience has made me think twice before purchasing from Tiffany again.

Product are so great! The display and store is incredible and beautiful. Customer service is not…read moregreat. Don't ask for Jeanie!

9 years ago we bought my husband's wedding band from Michael. The wedding band over the years has…read moreweathered all sorts of conditions and the single diamond has never been dislodged. Today, we stopped by to get his wedding band cleaned and polished and Michael helped us. Did a great job that it looks like new! Even can see my husband's reflection on the ring if you look closely at the photo. If you're looking for jewelry, definitely consider this place which has longevity and great service.

I had some 18K yellow gold earrings (studs) re-set into 18K white gold, bezzle set. Good job,…read morereasonable price.

I have been here several times to not only repair but sell scrap gold. Every experience for me has…read morebeen a real pleasure. The items are repaired in a timely manner and done properly. Selling scrap is easy and low pressure.

So friendly and professional! Needed watch batteries replaced. He was efficient and fair. Thank you…read moreso much! Highly recommend!

Twelve years later, and the reviews remain a mirror of my own experience. They've moved to a more…read more'upscale' location on Richmond--complete with a security desk sign-in--but the attitude hasn't changed. Back in 2014, they scratched my watch and refused to take responsibility, acting with a total lack of professionalism. I even filed a BBB complaint at the time, to no avail. Stopping in recently, I realized that while the scenery has changed, the management hasn't. I guess 'crime' pays in the short term, but the universe has a way of remembering. Some things never change, and neither do people who lack integrity. The reviews are the proof you need to avoid this place.

When I was in need for a loan to pay some unexpected bills the staff at Eagle Jewelry was there for…read moreme. They also helped with my payments. I wasn't always able to pay on the due dates but they worked with me. Thanks again for the help you guys gave. I'll be back soon but to buy some jewelry not just to pawn it.

This store is great! Very informative and knowledgeable about thier products. I had no idea how…read morelittle gold us in 14k till Hasan explained it to me. His prices were competitive, and his selection was more unique than other places I had been. I strongly recommend this place and I've since been back to get custom work done. This place is fantastic!

Best customer service ever!!! Love this place and will be going back for all my future jewelry…read moreneeds! I had lost my nose ring and they found me the perfect one to replace it! Love love love