Friendly, helpful young lady behind the counter helped me figure out how to update my mother's…read morering. Prices very reasonable and my necklace was ready when promised. I'll update this review when I pick up the ring but so far I'm very pleased.

This is what a family owned and run business should be! Customer service is amazing- repairs done…read morein the store to the highest of standards- your jewelry isn't sent off to some repair shop - done in house at reasonable cost and done quickly! Amazing family and I feel lucky to have met them

Highly recommended!!! My wedding ring was perfectly redesigned based on a picture at a very…read morecompetitive price Support your local family businesses yesssssss

Fantastic service, good work at a more than fair price. I had a couple of pieces repaired and they…read moredid just that in the time they said. They also cleaned the jewelry as well. Thank u for the great service.

My engagement ring was repaired in minutes at a reasonable price!! (Back story: I bought one of…read morethose at-home jewelry cleaning machines on Amazon. When I took my ring out, a diamond was missing. Lucky for me, I didn't lose it!) When I showed my ring to my coworker, she told me to go one of the jewelry stores in Fashion Fair. (I won't say which one.) She told me it takes a few WEEKS to get it back. I could not accept that! I didn't want to be without my ring that long! I found CK Jewelers on Yelp and decided to trust it given how good the reviews were. They weren't wrong! You won't regret it! I used to work retail and customer service is important to me, so it meant a lot that Chris was so welcoming both on the phone AND in person. And he is clearly very gifted at what he does for a living. I wont go anywhere else now that I've found this place. He got a customer for life out of me today, that's for sure. I also enjoyed looking his custom jewelry that he's made himself! It was a really impressive selection and I'm kicking myself for not taking a photo. If you need repairs or are shopping for something new, you have to check out CK Jewelers!

I was looking for a place to get my dad's watch repaired and I came across this business on Yelp…read more It was #1 listed. It was easy to get here. It's right next to Glossy Nails on Blackstone and Herndon. The lady who helped assist was very nice and I believe the guy who came out to say hello to us while we waited was also the owner. My dad had two watches one needed a battery replacement and the other needed the links to be removed so it fit perfectly onto his wrist. Total came out to $40 and I think that's a really nice price. I'll definitely come back here again if I ever need any repairs done for my jewelry. Service was also pretty quick! It took about 20 minutes! Thank you!

They are wonderful, if you didn't know they used to do the jewelry repairs for Gottschalks. You…read morecan't beat their prices for repairs, and they do an excellent job!!

I took in a necklace to have a broken chain repaired. They returned my necklace to me with two…read morediamonds missing.

Going into a fancy jewelry store made me a little nervous. I've been in others around town, and…read morethey made me feel like I did not belong there. This was NOT the case at Raphael's! I called first to see if they could polish the opal in my wedding ring and resize another ring for me. I felt instantly comfortable when talking to the woman on the phone. She was so kind. When my husband and I went into the store, we were promptly greeted by the woman and man working there. They were both incredibly friendly, informative, and took their time with us. The price for both services was very reasonable. They got my rings back to me within TWO DAYS and even gave me some knowledge on how to preserve my opal. Words cannot describe how I felt when I saw my wedding ring. I was in shock. I walked back to my car with the biggest smile on my face. The picture attached does not do it justice. They went above and beyond for me. I cannot wait to go back and have more time to look through their selection of jewelry because the little bit we saw was beautiful and unique. Even my husband was impressed when I showed him the ring after the service. We both agreed that he and I will definitely be going back here for future jewelry purchases and maintenance.

100% recommend Raphael's. I went in and discussed my wants a week later Raphael had the most…read morebeautiful ring for me. Patient, kind and creative!

Great service with best jewelry in town!!! Manager and…read morestaff was very helpful and friendly

TLDR: the ring is gorgeous, the price was unbelievable, and the service was my absolute favorite…read morepart of the process. something that i didn't necessarily fully realize when shopping for an engagement ring is: you only do this once. since i haven't purchased an engagement ring before, i had a ton of questions for each jeweler i visited. many dismiss your questions, or take the question in a different direction based on what they want you to purchase, that's not the case with any of the employees at Jalisco. the first time i visited, i sat with the girls and asked questions for over an hour with my girlfriend. the next time i came, we found what turned out to be "the one", and when Gaby noticed that my girlfriend liked the ring, she found a way to slyly make a plan to get me back so we could talk prices and timeline. when i came back, Gaby told me everything up front, nothing hidden, let me take my time, and offered me exactly what i told her i was looking for (which is rare when you are searching for a ring). most people hide what you're looking for until the last moment, when you feel like you have to settle for something else, then they price gouge you for having what you want. when i picked the ring up, Gaby delivered the exact same service and flexibility she had before, and even gave me a nice engagement-warming gift :) i couldn't be more happy with the ring, and neither could my fiance. the diamond is so beautiful and exactly what was promised, and the jeweler did an impeccable job with the band and setting. i studied the ring for about 30 minutes when i first got home with it, and couldn't find a single flaw. i will continue to come back to these folks because of the simple, but impressive fact that they are the one of two honest businesses in the jewelry industry i had the pleasure of meeting. prior to finding Gaby's help, i attended over 30 different appointments between the valley and bay area in CA. thanks again team :)

Going to india need it watch very nice people Took 5 min to…read moremake my mind this all it takes They made it happen

The customer service is decent but the communication with customers through email to discuss custom…read moredetails to an engraving has been NON -EXSISTENT. I sent several emails waiting for a response over the last 48 has been extremely poor. It took a phone call to acknowledge my email and then I was told their would be a follow up email and here now over 24 hours later no follow up. Do better Valliani's at communication with your customers.