SO UNEVEN! I'm so sad, I grew out my eyebrows so that when they got done the person would be able to do them equally. They are far from it. So upset because obviously it's on my face and I can't change it until the hair grows back. They rush through the threading process which is disappointing read more

Always a great experience for eyebrow threading! Great service and wonderful job done every time! read more

Would give 0 stars. This place is a joke. She ripped my skin off and didn't even apologize. She took 30 seconds to do my lip and brows. This is what i get for trying somewhere new. I would never step foot her again, and don't recommend anyone else to. I will now have a scab for thanksgiving. So thanks for that. It's still bleeding read more

Kaya Beauty & Threading Studio - MY RIPPED SKIN - Makeup Artists Near Me - Chino, California

Ive been to many eyebrow threading places, i have thick eyebrows but somehow other places always messes it up. I would then have to keep coming back to Kaya to get it fixed. Chair #1 is my gal, she is the best! read more

Amazing experience and great service! I have been coming here for years and will continue to. I love the customer service and how affordable it is. read more

I went in today to get my eyebrows done as I have in the past. The lady on chair 2 has been a bit rude the past few times. That I have asked her is she was ok. Well today. I walked in and they told me it was their lunch time and that no one could take me. As they were helping another lady. Very rude and unprofessional place!!!!!! read more

The level of service there is really bad! The Auntys think it's like working in India so everything is ok. This lady was threading my eyebrow and singing over my face with a thread in her mouth. Needless to say, she took off a bit more of my eyebrows than she should have! No customer service and definitely not a place I'll go ever again! read more

Do NOT go here! I showed the lady a reference photo of ME and what MY eyebrows should look like after. I asked her if she could do it and she said yes. I asked her twice btw. After her barely taking the hair off my eyebrows she shows me a mirror and it was not what I asked for. Showing her the photo again I told her they do not look the same and she did not care. She asked me after I told her I was not satisfied "what do you want me to do?" 0/10 DO NOT COME HERE. read more

I've been coming here for years and recommend this place. I enjoy the service provided by Vinnie, who does a great job! The shop is reasonably priced and efficient with your time. One is usually in and out within 10 minutes. read more

I've been a regular here since middle school. In my 30's now. I actually drive from Azusa to Chino Hills to have my threading done here, Always top notch my eyebrows are always on point. Never been disappointed I highly recommend. I saw A review from Mita R- In my opinion the aunty has always been respectful & kind never once got a bad vibe. & never have I heard anyone singing in that establishment. I'm not even Indian & know they would say a few lines along with their prayer saying Amen. I don't think it's wrong or hurtful towards a customer just cause someone is saying Amen. Reason why we have the 1st amendment. You Can't just judge someone for their beliefs. Just saying. read more

Got my eyebrows done, very fast and friendly . Place is nice and clean. Went in early morning no waiting at all .

I just moved to chino hills a couple months ago and needed a place to do my eyebrows and I'm so glad i found this place! They did my eyebrows perfect and i was in and out within 10 mins ! Loved it! read more

My girlfriend introduced me to this spot and man they made quick work of my brows. They do go a little bit too fast and it can hurt a ton but they did a great job. Brows are $9 but tip is expected too. Service however is very poor and I wouldn't come back here again. AMEX is also not accepted. read more

Great spot for threading and quick beauty services! The staff is skilled and efficient--my brows always come out clean and well-shaped. The studio is tidy and usually has minimal wait time. Only reason for 4 stars is the occasional inconsistency depending on who you get, but overall a solid go-to for brows and more. read more

AWFUL AWFUL AWFUL. Don't go here. Station 2 lady is extremely rude and does a terrible job. They don't care about or listen to anything you want, they just want your money. And then give attitude about how much their tip should be. They go so fast, even when there's no customers waiting just to do a crap job. Every time l've gone she has cut my face. Save your money. read more

I would recommend but lately they've just been telling me they're closing at random times despite the hrs being what they are. Maybe it's just me but still it's hard to recommend a place anymore when they turn you away at random times. read more

Karen at Kaya always does a great job on my eyebrows. I highly recommend. This place is clean and quiet. Her work is always consistent

Bad attitude the minute I walked in for a full face threading service. The lady told me to put my name in and the service and she proceeds to rush me while I'm writing in the log then I told her I wanted to do my full face then she gives me attitude 2-3 times rudely moving me and yelling and I had enough and told her that she had bad attitude the minute I walked in and has the audacity to play victim and says well I was just telling you to move your hand over and she rushed the whole experience and left a lot of hair left over which I just noticed when I got in the car. Terrible service and attitude the girl in the first chair working seemed nice though. Sorry I won't be returning here and it's sad because I wanted to have a nice clean face for my grad photos tonight and my party tomorrow. read more

Kaya Beauty & Threading Studio - There's hair she left if you could see. - Makeup Artists Near Me - Chino, California

I've been coming here for years. Vinny in station 2 is absolutely amazing. Her technique is flawless and I actually stopped needing to look in the mirror that she hands me every time because I know her work is impeccable. When I was not working due to surgery and money was really tight, Vinny absolutely refused to accept a tip from me. Made me cry because she is always so kind and has so much empathy. Thank you so much for your amazing work , but most importantly, for your kindness, you have a customer for life. read more

I just want to say, last week I stopped by and they were closed for an hour for lunch. This was bad customer service because no where was it posted that they would be closed for lunch. They told me to come back an hour later but I didn't bother. They do a good job for the most part but just be aware if you go during the afternoon, they might be randomly closed. read more

I decided to give this place a try because I was approached to come inside and do my eyebrows but I instantly regretted it. I left with two completely different eyebrows. The girl said that one of my brows were already thin and tried to make it seem as if it was my fault. I told her that no one has ever done what she did to my eyebrows and that she did an extremely poor job. Vinny repeatedly apologized for what the other threader did and she even suggested that they make the other brow thinner to match because it didn't look good. It's unfortunate that "Karen" was in such a rush to do my eyebrows after I repeated to her that I only wanted them to be cleaned lightly. It's possible other ladies here do a better job, but I wouldn't take the risk. It seems like she didn't care about what I asked for. I asked if they could possibly fix it by filling in my brow with henna for the time being and they didn't want to help me. read more

Kaya Beauty & Threading Studio - Uneven eyebrows!!! - Makeup Artists Near Me - Chino, California

Been coming here for years! They have always done such a great job and always friendly. Sadly, my family and I will not be returning until they have their AC fixed or turned on. We went yesterday and it was 100 degree day and they have their customers waiting to get their eyebrows done - How disgusting is this! How can you expect any customers to wait in a sauna. I say this as a customer, it's unacceptable, unbearable, unpleasant, disgusting and not to mention it's unhealthy!! DO BETTER!!! read more

Charges 1.00 fee if you pay with a card. Cash is king if you want to save 1.00 or tip them a buck more read more

Kaya Beauty & Threading Studio - Takes cash and card but chargers 1.00 fee when you pay with a card. - Makeup Artists Near Me - Chino, California

Love my eyebrows now! They were a mess! This lady did a good Job! She doesn't speak very well English but does a good job! My only complaint is that she's kinda look very serious , once she was done she smiled a bit .... Im not there for them to treat me like a Queen or something, but at least just make me feel comfortable with a Smile .... I will come back, im not that picky tho read more

Kaya Beauty & Threading Studio - AFTER - Makeup Artists Near Me - Chino, California

Good, quick, great priced threading. The ladies that work thier are always kind and on point!

I had a bad experience here after coming here the past year. The staff was very rude and unprofessional when I was paying she got upset for receiving a low tip but didn't put effort into my eyebrows they were half done! I don't understand how a business runs such terrible customer service and attitude! You guys set your prices so if you want to get payed more than higher it! But do not except a tip with terrible attitude and service. read more

This was my mom's and my go-to place; however, not after today. We checked that they close at 8 PM (it says that on Yelp and at their door). In addition, I saw the owner answered a question on this Yelp page saying they close at 7:30 PM. We get there at 7:05 PM, and the lady said they were closed. My mom pointed at the hour and gestured to her that it says they close at 8, but she obviously did not let us in. Anyways, found a new place 5 minutes from there. The new place we found, the service was way better, way cleaner, and the lady followed very strict protocols. This place, no one uses a mask or gloves. At the new place that I found, the lady used gloves, mask, and a face shield. I'm actually so glad that they didn't take us in today. If not, wouldn't have found the new place that we did read more

The lady did a good job on my eyebrows! My ISSUE is that they are still using their mouths to thread. Not only that..... but when I asked her to raise her mask up....she told me that it was basically no point because it was going to keep falling down. UMM COVID-19 is A REAL THING.... PLEASE just wear your MASK. Also, please get trained to be able to use your neck to thread like other places. It is not safe to use your mouth anymore. read more

Yuck. Walk in and super stuffy and smells terrible inside. Of course they're rude to you when you walk in. The lady who did my brows spent literally 30 seconds on them, fastest thread I've ever got. They looked fine so I was ok with it. Then I get charged 1 dollar for using my card sure whatever- I only tipped her 1 dollar after that. I think that's fine for the 30 seconds of service. Oh boy that's where things go downhill - immediately started talking about it and pushes the receipt towards me aggressively , I signed it and she grabbed it from me aggressively again definitely wanting to show me she was mad. I don't stand for that type of behavior and I'll never be back. If you want more tip then try providing a better service. Literally put 1% effort in, not 0. read more

Been going to this place for years since thy opened and continue to come 20 stars Great friendly staff read more

I have been coming here for years and I love the girl in chair number one. FYI she always has a wait but they are really fast here. They have a total of 4 stations but normally only 2 stations are open. They do charge extra for using a card so bring cash. Eyebrows $6.99 Forehead $5 Upper lip $3.99 Sides $5 Chin $5 Neck $5 Full face $26+ read more

Kaya Beauty & Threading Studio - Makeup Artists Near Me - Chino, California

Do not come here. Extremely rude. Station 2 speaks negatively about customers in different languages so they cannot understand and she also spits in people faces when threading because she is talking so aggressively. STAY AWAY. do not go here. They also thread so fast that they don't care about the job they are doing. The quality of service and customer service is terrible. read more

I have been here several times over the past 6 years and came yesterday morning for eyebrows & upper lip threading. I went around opening time and was able to be seated right away. Despite being the only customer there, I felt rushed. The person who did my threading was a lot more aggressive than I have ever experienced and I was left with some red marks under my eyebrow that I'm not sure what they are, maybe small burn marks from the thread? I haven't had this happen before but it's still stinging and very uncomfortable, and it's been over 24 hours. Usually I can tolerate threading very well and haven't had an issue but this discomfort from the scars got to me and is lasting much longer than just the immediate sensitivity the few minutes right after threading. There were also a few noticeable eyebrows hairs left over that I cleaned up myself once I got home. I would probably come here again just due to familiarity and convenience/location but the quality of service really depends on the person and is very hit or miss. read more

Kaya Beauty & Threading Studio - Makeup Artists Near Me - Chino, California

This was my first time and I would say they did a pretty good job! As soon as I walked in they greeted me and asked me to sign in. She then took me to seat one and started working on my eyebrows. The only complaint I have is that she plucked the hair really slowly, so it HURT. I never usually tear up, but I did this time. That being said, my brows looked great, I just wish she didn't pull the hair so slowly. I also think they should be a little more cognizant of social distancing. When I was done with my appointment, she took me to the register to pay. While I was paying, her colleague asked a customer who had just walked in to sign in on the sheet that was right next to me. Luckily the lady said she'd wait for me to finish, but I feel that the staff should have been more aware. Overall, good job. I would recommend trying this salon. They are pretty well priced as well--$7 for brows. read more

They close at 7 and I come here at 6:30 and their doors are already locked. Very disappointed

The threading job wasn't decent but the customer service absolutely terrible. Not greeting, just told to sit in a chair. Talking the whole time she's threading, sorry I don't want you possibly spitting while you talk directly above my FACE! Then the price is $7.99 no problem I was going to tip you the remaining balance of the $10 I gave you but she just automatically pocketed it and just looked at me. I really didn't have the patience to deal with it so I let it happen but I'll never return or recommend this place. read more

I went for eyebrow threading around 4:30 on a Monday. Staff: quick and to the point. Very efficient and kind. Services: done quickly and well. I liked how my eyebrows were done. She showed me to make sure I thought it was fine, but she didn't initially ask me what shape I wanted. COVID-19: we sat in different areas of the room, so there was enough space, but the chair was not cleaned after every customer and the staff providing the service did not have their mouth and nose fully covered by a mask. Overall, she seemed like a nice lady and very good at her job, but I think giving more attention to being anti-COVID would make the experience more comfortable. read more

I'm pretty picky and honestly I was scared to come even though a guy from of Chang's that has beautiful eyebrows recommend me to come to chair #1 but then I came to yelp and read all those negative reviews and omg I got scared. Anyway, I ended up giving this place a chance and this girl Shaedra (sorry for misspelling) but she's so fast and asks you what you want and you just have to be specific ... I said, not thin, not just round on the top and clean and she got me what I asked for in about 5 minutes if that! She said she could shaped them more but they'll get thinner and since I don't do much makeup ... yeah no! Took me longer to write this review than for her to be done haha! Yes, I'll come back read more

Kaya Beauty & Threading Studio - Makeup Artists Near Me - Chino, California

HORRIBLE and RUDE! I've been coming here for about a year now (if not longer). I've always been treated unprofessionally, but always thought it was just in my head. I came in yesterday evening with my daughter, when I asked what my total was, I could've sworn I heard $16. It was my mistake, The lady said "EXCUSE ME! I said $18. I apologized and gave her $22 so that she can pocket a tip. As she counted the money, she place the $4 on the counter and said "I said $18. I kindly told her she could keep the rest. She proceeded by doing a rude gesture with her hand (almost like telling me to leave) and said "No, take it take it". I couldn't understand the attitude. It was not needed. It is time to look for a new place. read more

Just leaving there and the lady in chair 3 is stupid. She completely shredded my eyebrows horribly. Stupid girl was told upfront to clean up and she gave me two straight line despite growing my brows back during the pandemic. I'm so upset with her and she didn't own that shit either. Making excuses. Bitch took everything off top and bottom. Nothing natural looking at all. Been coming here for years chair 2 was off today. Never never again!!! read more