Daisy at XIV Karats in Beverly Hills is absolutely exceptional! From the moment I walked in, she…read morewent above and beyond in every possible way. Not only did she patiently untangle a complete mess of necklaces that I thought were hopeless, but she also helped me find two earrings I had nearly given up on and guided me to the perfect gift. What truly sets Daisy apart is her incredible energy. She is warm, knowledgeable, attentive, and genuinely loves helping people. Her enthusiasm is contagious, and she made the entire experience feel fun, effortless, and special. In a world where great customer service is becoming rare, Daisy delivers it with grace and a smile. If you're looking for someone who truly cares and makes you feel like a valued customer, ask for Daisy. She is a gem, and so is XIV Karats. I can't recommend her highly enough!

My go to for the past 40-ish years... I have bought…read morecountless jewels from here. It's usually busy and booming. But lots of great associates to help you out. I've bought lots of Marco Bicego pieces here. Reasonable priced and fun to browse. Tons of selections. Even my wedding ring diamond came from here. Thanks to Yosi. It's a BH institution.

This place is truly as good as it gets. I visited Tony about 3 weeks ago. He is SOOO amazing…read more The reviews don't lie. He is extremely knowledgable, honest, and caring. He will go out of his way for you. He gives the best price on gold, hands down. He asked me how I found him and I told him that his reviews are that he is honest and professional. He really is the best in the business. Go to Tony!!!

Highly recommend this store. Nikki is wonderful -- very knowledgeable and helpful. My experience…read morehas been great. Family and friends would agree with me. We've been many times and will continue to.

I honestly cannot say enough good things about Janet and Richard! I am by no means wealthy. But I…read morehave some of my mother's jewelry that I really treasure and value. And I bring it in to get it fixed, resized cleaned & appraised. They treat me like any other VIP that walks through the door. They've been so helpful over the years. Truly a personalized experience. Five stars---would recommend to anyone!

There aren't too many places like this around anymore. Excellent service, honest prices and great…read moreselection.

I had the most incredible experience at Harry Winston, and I have to shout out Christina. she is…read moretruly a gem. PUN FULLY INTENDED From the moment we walked in, Christina made us feel so welcomed, comfortable, and honestly... a lil bit like royalty. Luxury boutiques can sometimes feel intimidating, but she completely flipped that experience into something fun, warm, and exciting. Her energy is unmatched. professional, knowledgeable, and effortlessly personable all at once. What really stood out was how genuine she is. She took the time to understand what we liked, never made us feel pressured, and somehow made the entire experience feel like we were just hanging out with a friend who happens to have impeccable taste in the most stunning jewelry in the world. And let's talk about her expertise. she knows her diamonds and pieces inside and out, but explains everything in a way that feels easy and engaging and not overwhelming ag all. It made the whole experience not just enjoyable, but memorable. If you're visiting Harry Winston in Beverly Hills, do yourself a favor and ask for Christina. She completely elevated our visit and turned it into something special we'll never forget. 10/10 experience. STILL smiling about it

Great designs, wonderful studio and fabulous service. Attended with a friend who is a regular and I…read morewas overly impressed by the service. This prestigious company provides exemplary service in Luxury Sale. WOW!

I love Anne Sisteron and co! Brooke and Jennifer helped me pull off a holiday miracle for my wife…read moreand I'm super grateful. I had initially ordered two X shaped rings from a small local LA jewelry designer. Paid, confirmed, and was just awaiting the shipping. Two days before Christmas they canceled my order with no explanation. Very 2020. So, in a bit of a panic, I went on a hunt for a replacement and Anne Sisteron was able to get me two rings in a similar (and better) design next day for curb side covid safe pickup. (A quick note: I messaged AS after 5pm on Dec 22rd not expecting a response, but Brooke was able to chat with me about what was in stock and set up a call for me and Jennifer first thing in the morning!) We had just found out we're having a baby girl, so the XX idea was really important for me to pull off.... AS made it happen in the zero hour. Thanks so much for the great service, communication, and kindness! ! ! ! -r

I could not be more pleased with my experience with this jeweler. I have been admiring Anne…read moreSisteron's style for years because she is featured in the high-end gift shop at the Orlando Four Seasons Resort at Disney. I love pavé set diamonds as my personal style and that is her specialty! I saw the Scythe bracelet on social media somewhere and had to have it. It wasn't currently on the website so I reached out to them via email and was set up with the e-commerce manager, Brooke. She sent me the info and I was able to put in an order for a custom piece, ready in 4-6 weeks. Approximately 4 weeks later it was shipped to me via Fed-Ex signature two-day delivery. It was too big, so I reached out and they sent me a 2-day return label and resized it and sent it back within 1 day of receipt with tracking info provided. Unfortunately, the size was still off, so the process was repeated, again with 1 day turnaround after item was delivered back to them. Brooke was a consummate professional, saying they would make it right for me no matter what. They did! It's beautiful. I love it. It's a stunner and matches well with another fine jewelry piece I have from Tiffany and Co. This is going to be one of my go-to shops for sure. Excellent customer service, ownership and accountability, great communication, and beautiful diamond pieces! They also recently launched a loyalty program with specials and gifts for members! I'm located out of state but will make sure to visit the storefront when I am next in California.

A true pleasure to work with. Wonderful people. Very fair prices. Highly recommend out of all…read morejewelers in LA.

I've been to many jewelers and none are of this excellence, comfort, and quality in all of Los…read moreAngeles and the Beverly Hills area. This is a must visit to purchase and sell! Incredibly wonderful experience. This is a must stop in the area. Tom is amazing!!

Lance was exceptional. From the moment I walked in I was warmly greeted and he tried to be as…read morehelpful as possible without being to sales centric. I told him the color/style of bracelet my wife wanted for her first mothers day. At no fault of Lance the timeline was rather short and he was upfront about how it may be difficult to get the piece in time for mothers day. Low and behold a week before Mothers Day I got a call from him letting me know the piece was in and ready for pick up. I'm really happy to have met Lance and look forward to reaching back out to him for future pieces!

Service has been terrible, Rachel.was my salesperson…read more I ordered a piece 6 months ago, having paid in full, I was originally told it would be in 3-4 weeks. Zero follow-up. Rachel was happy to take my money, but no customer service thereafter. After not hearing anything for weeks, I called Rachel, who told me it would now be another 3 months around Valentine's Day. I eventually spoke with the manager, who told me he would get back to me the next day. I have not heard anything. I ordered a piece 6 months ago, having paid in full. I was originally told It Would be in 3-4 weeks. Zero follow-up. Very disappointing. I can not recommend this store.

Cannot recommend JR's enough. We came in wanting to design a custom engagement ring, and they made…read morethe whole process easy and we felt cared for the entire way. We had a specific vision: a unique piece with subtle pink stones set into a hidden halo. Getting the exact color right turned out to be tricky, but instead of just settling, they worked with us and swapped out the original stones for ones that matched exactly what we were going for. That kind of patience and commitment to getting it perfect is rare. They also let us use our own diamond, which a lot of places won't do, and they built the setting around it beautifully. The finished ring came out even better than we imagined. Their prices are extremely fair too, which is extremely refreshing compared to some other shops in the area. Finally everyone in the store is fantastic and so nice. You never feel rushed or pressured, just genuinely taken care of. If you're looking for a custom piece (or great jewelry from people who actually care), this is the place. Five stars, easy. Thanks everyone so much! We will be back to design our wedding rings!

I landed on JR's after a Yelp search that showed highlights of great quality and great customer…read moreservice. I was pleasantly surprised to find that was all true! EXCEPTIONAL service as my daughter and I shopped for an anniversary band for my wife. I can't say enough about how pleased we are with JR's. We'll be back!