I Only Gave This Company A 5 Star Rating Because That's The Highest Rating Available. ~~ You'd Not…read moreBelieve The Extent To Which These Men Went To , Not Only Move My Hot Tub From The Front To The Back -Side Concrete Pad And Install The Unit For Me. They Even Assembled The Steps And Repaired My Side Gate Which Had Been In Disrepair For Years.~ I Was In Business For Over 30 Years Before Retiring Here In Vegas --And I'm Familiar What Customer Service Is- But This Company's 2 Men Went FAR Above Any Expectations - P.S. I Contacted The BBB And I'll Be Contacting A1 Hot Tub To Get Additional Required Information To Have Them Listed In The BBB So I Can Give Them A Ravingly Excellent Rating In The BBB Report As Well Just In Case You Haven't Noticed: " I HIGHLY RECOMMEND A1 Hot Tub And Swim Spa"- And Suggest You Hire Them As Well

Mike was absolutely fantastic!!!…read more He was honest, helpful, hardworking, and reliable! If you need any type of repair. This is your guy! Cathy was also so sweet and great! They are the dream team! Worth every penny to homer our hot tub fixed!

10 out of 10 STARS This is our second pools with Ben from…read morePools R Us and have to say it won't be the last, Ben knocks the designs out the park every time , I feel in my opinion there prices are the most reasonable I've seen and I've been through a few local companies and a few no name companies but I can tell there experience building pools isn't quite there, I'm sorry I'm not risking my own pool build for someone to build their reputation, Even my neighbor had a small pool contractors company come to there home for a bid, please keep in mind this is before I knew they where looking at pools and he got this crazy number and super vague bid form from a company has a very low amount of reviews but ratings seam good and I'm sure he just starting off but $75k isn't money I'm willing to gamble with nor is my neighbor this made him uncomfortable as well as I at the end of they day I got him hooked up with Ben And not to mention pools r us price was still better then the lower rated company he got a bid from . So it was meant to be Be that I invited Ben to meet my neighbor for a induction, Now they are doing two pools side by side up here in summerlin and I couldn't be happier that my guy Ben is taken care of them as well. Thanks again Ben, from your loyal customer Gregory loveless

Great customer experience, we have been blessed to have come across Ben with pools R us. He has…read morebeen a headache saver between my wife and I, but I'm sure we gave him his fair share of headaches, lol Let me start off with the initial visit. Which was on a Saturday, believe it or not. Ben With Kohl's rest was the only company I can find. That would meet me on my time window. We had an appointment at 2:30 he got there at 2:15 and sat in his truck till our appointment time. Watching from a ring doorbell. I felt bad and told him we could start earlier if he was able to. I only bring this up. Because the last 3 companies I had. One company showed 45 minutes late. Now he did call when he was 20 minutes past the hour. The other one showed up on the wrong day and blamed it on me. And the third one straight up, no showed which I'll be writing a review about that company as well. As far as the bill process, it was very smooth. The only problem that we had was that we didn't read the packet that was provided. That gave instructions on how to do certain things like watering the concrete. i think that's what it's a called . So we had to keep calling Ben to give us the answers that had been sitting in front of us the whole entire time. Other than that, our overall experience was fantastic. I'd hardly recommend them if you're in summerlin or Las Vegas. I'll be posting pictures once my landscaper "meaning me" finishes the landscaping, lol

Bernie was great to work with and the prices are reasonable. Best quote for draining pool and…read morewashing and refilling. Used them for weekly service. Would recommend.

Quick response and service! Bernie came out to give my above-ground hot tub a deep cleaning. He was…read moreeasy to communicate with, easy to schedule, and transparent with pricing and service. I will definitely use his services again. Thank you!

The process is so easy from start to finish. You go in with a blank slate and come out with a work…read moreof art at the end. Super happy with our project and can't recommend them enough

Outdoor Visual Werks did an outstanding job with my yard! I love it so much and would recommend…read moreusing them! They are super kind and do awesome work!

I have used ez pools for 4 years. Eric is the owner and he has always been great. Answers any…read morequestions I have had and helped me when there is a problem with my pool promptly. The service men always show up at scheduled time and are very nice regardless if my dogs are not. I recommend this company for weekly pool seevic

Eric with EZ POOLS is phenomenal! Our pool needed a full overhaul, and Eric and his team delivered…read more The absolute nicest and most efficient company we have come across. He even installed a new light, which the other companies missed. Thank you so much EZ Pools, we are ready for pool season.

Do not use this company!!! The owner Payne contacted me, I advised him of the issue my above ground…read morespa was having, I paid the inspection fee. His technicians came in my back yard without announcing themselves. I contacted the owner as the inspectors said we would receive an update. I then called the owner and he stated that they only repair in ground pools and spas. I asked him then why did he send someone and charge me a fee if he knew they don't repair those types of issues. He stated I "wanted" an inspection, despite knowing I have an above ground spa. This type of business practice for any business let alone a new business is dishonest. The owner was very argumentative and very unprofessional. He also stated we can leave a negative review as he can get them removed. ****** Your response to my review are all lies. Payne clearly told me they only service in ground pools and spas only after you "inspected " and took the fee. I was very upfront with known information including that I have an above ground free standing spa. Payne's unprofessional behavior clearly shows how you do business. Those type of business practices are downright fraudulent and deceptive.

From the owner: At Rascals Pools, we are dedicated to providing top-tier pool maintenance and care services to keep…read moreyour pool in perfect condition year-round. Our experienced team of pool professionals brings expertise, reliability, and a commitment to excellence to every job, ensuring your pool is always safe, clean, and inviting. ​ We understand the joy a well-maintained pool can bring to your home or business, which is why we offer a comprehensive range of services tailored to meet your specific needs. From regular cleaning and chemical treatments to equipment inspections and emergency repairs, Rascals Pool Service is your trusted partner for all things pool-related.

I started with sending out a request for a project on Yelp. My pool cleaner, bless his heart, had…read moretried to replace my Pentair "brain" with a Jandy, and despite his best efforts, it wasn't working. Designer was one of the companies which reached out, and instead of trying to diagnose everything over the phone, he just came out and fixed it. I like his style. Definitely worth keeping in my contact list. Highly recommend.

I am very happy! My…read morepool panel suddenly had the error code "No cell power." This specific code means there is a problem on the circuit board and no power is getting to the salt cell. I know more than most of the pool repair guys I've met in the last eight years. So when I call someone, and they say my salt cell must be bad.. or dirty....I move on. I posted for help on Next Door. Designer Pools replied that they could check it out at no cost. Two other companies charge $150, which could be put toward repair. Another wants $55 and it doesn't go toward repair unless it is an easy fix on that visit. Their estimates are insanely high. I called yesterday and immediately made a friend. Barry and his wife Margie were here today. He was FAMILIAR and knowledgable with what I was telling him was the probable issue. Fresh solder on a burnt-out connection on the circuit board. All fixed in less than a half hour. $175. I might've paid only the $150 to the other company, but I will always go with someone who does not charge to diagnose.

Been using Kevin's services for a long while now. He is always on time and communicates promptly…read morevia text whenever he is coming over so we know when to expect him. Pricing is very competitive as well! Highly recommend!!!

Kevin has serviced my pool since I fired the last guy because of such shotty work. Kevin has done…read morean exceptional job on our pool. He keeps it crystal clear and beyond clean. He arrives always on time and does a complete job and we have a sparkling pool all the time. For a beautiful pool and a great service you can depend on Kevin at Shark Reef Pool service because hes the best in North Las Vegas period and very reasonable prices.

I hired these guys to fix my pool that had turned green from a previous pool company. I paid…read moreJohhny and Trinity thousands of dollars to get my pool back but they never delivered on their promises! These people are devoid of character and ethics in business . They drained my pool and did an acid wash, charged me over $300 for "startup chemicals" and assured me the pool would be clean for my tenants but they knew all along that they were going out of business so they stopped sending the pictures with the weekly status reports and started ghosting me when I inquired about why I haven't been receiving the pictures and of course no reply! Against my better judgment and as a gesture of good faith, I prepaid my pool service from September until February so I didn't have to deal with very unreasonable tenants. To my surprise, Johhny and Trinity did not refund the remainder of my prepayment and lied to the new contractor Desi at Pool Medic who to my surprise tried to get me to pay for Dec & January pool service . They seemed like honorable people, but I can't warn you enough to stay away from these people if they ever get back into the pool business again. They ghosted me and then claimed they didn't sell their business to another vendor and to my surprise I got a bill for services that were already prepaid from Pool Medic. Johhny assured me he would send me receipts of the credits to my credit cards but as of today that never happened. Nevada law says 10% upfront only and every time they did work for me they wanted 100% upfront. What a disappointment and betrayal of trust! Karma will get these two!

First time customer…read more I had a burned out pool light. It's supposed to be an easy fix, that turned out to be anything but! The pool smart team gave me practical advice on how to do the repair economically, and was even cool with me shopping for parts online. No upsell or up charge pressure at all! It turned out to be a really complicated replacement, due to a lot of difficult job site conditions that weren't expected at the beginning of the job. The pool smart team completed the repair the same day, and everything is working perfectly. Solid choice. Look no further!

From sewer to bluer! Diego made it all happen. I swear I'd never buy a house with a pool, again,…read morebut Diego's "no worry" and "go for broke" attitude has changed my mind. His work ethics are amazing! He's not afraid to work or of working hard! In fact, he loves to work!!

My pool looks cleaner than it has in years! And they actually show up on their scheduled days and…read moretimes, unlike the parade of other companies I've used in the past. I highly recommend them!