On their website I saw a 2023 Mustang convertible and clicked the Get Today's Price and filled out…read morethe information to get their price. I was curious as another dealer had the same exact car with 6915 more miles on it and $3200 less expensive. I waited over an hour and didn't hear back, I called and spoke with Dave. I told him I was interested in the car and that another dealer had the same car at a lower price but with higher miles. (For transparency/ I provided the name of the other dealership so he could verify, we were comparing apples to apples) I was interested in the "Get Today's Price" and he told me he was busy but would call me back. I waited again for over an hour for a call that never came. Out of stubbornness and curiosity I decided to call back. All I wanted was the "Today's Price" that I submitted for and never received. Instead I received a condescending lecture on it must have been a while since you purchased a car, how their car comes with a warranty, has 10,000 (*6915) mile less than the other car and the price on the website was the price. Along with a convoluted yarn about if I bought the car from them and it broke in half, it would be covered under warranty. This is the strangest car buying or attempted car buying experience I've ever had. Now I'm beginning to understand his statement of it must have been a while since you bought a car. It must be an effective sales technique not to provide information to an inquiry for "Today's Price", not to return a call and when a prospective customer calls back to be insulting. I phoned the dealership and spoke with Andy who is one of the owners. He listened to my concerns. He did say they would be making changes to the "Today's Price" link. Unfortunately there was not a deal to be made today. The review was raised to two stars because Andy was willing to have a conversation.

Be careful of promises with no delivery on their word. I…read moredrove 2 hours to this dealership to get the new Bronco Raptor. I had the details from Dave the sales representative in a text in regard to the purchase and trade. Once I arrived the dealership nothing was correct for what was stated. John and Andy the owners of dealership said we made a mistake after hours being at dealership. I walked away when they miscalculated the sales tax of 2100.00. They wanted to only give me 4000 when the sales tax on a 100,000 vehicle is 6200.00. They wanted to continue with the purchase while I am out money because the dealership does not know how to calculate sales text on a purchase. Besides that the dealership has the worst customer service experience. This is not my first rodeo. I also had a scheduled appointment and the dealership was not prepared when I arrived which is the least concern from this ordeal. Time is precious and can not be given back. There are way too many other dealerships with outstanding customer service. So think before heading to a mediocre dealership

Stay away from this dealership Unreliable and unprofessional…read more. Waste of time . Came all the way to test drive a car , made an appt . Over weekend made an anppt . and even called Monday morning to verify . They took someone else in my place and they said someone else was interested in the vehicle , supposedly , In just a matter of 15 mins , could this be a bait and switch ? Won't recommend this dealership to anyone! Buying a car but definitely not from them !

I bought a 1984 monte carlo ss brand new 40 years ago from Holz Chevrolet. I am still the original…read moreowner. My car has 51,200 miles on it. The car is all original. I stopped in the service department to have general maintenance done (brakes, shocks, alignment done). The service advisor told me my SS is to old for them to work on. Great to know Holz Chevrolet does not back there product!!!!!!!!

Bought a used Pacifica from them. Very happy with the way the purchase went. Had a issue minor…read moreissue with car when we got home and called our salesman Austin and they scheduled a service appointment right away. The repair was fully covered. They stood behind their product in a timely and professional way. I'm definitely going back to them for any other car/truck needs in the future. Both sales and service were attentive to my needs. Awsome job Kayser!

I've bought most of my vehicles from here and it used to be a reputable place but with this last…read moreone it has been very disheartening. Lots of issues when on while purchasing the jeep that should not have happed. They cashed a check that was supposed to be held. A few weeks after buying my check engine light came on and couldn't get an answer to get it in then it went away. Now 2 months after purchase the check engine light in on again but for a more serious issue. Cylinder misfire. I was texted by a guy saying he was the new go to guy and come to hime for any issues so I sent him a text... his response... call the service department. Thats not the help you offered. I also prefer email so I have everything on record and after sending a message through their website they tried calling me. I put in the message via website that I preferred email. They obviously dont care about the customers and cant get with modern times and technology...

After moving to Wisconsin last year, I was in need of a mechanic. My friend recommended Andy's, and…read moreI've used their services for all of my automotive needs from that point on. Thus far, I've been there 8 times this past year and I have to say they do an amazing job at a very reasonable rate. The employees are super friendly, and Andy is always willing to work out a decent deal for small services (I had my heating core flushed for almost nothing) They are very knowledgeable on what you need done to your vehicle, and never try upseling you additional services that aren't necessary. They also offer towing services that are available quickly and at good prices as well. Highly recommend them!!

I have never had anything but trouble with Andy's. They have continually misdiagnosed problems or…read moredone work that I did not ask them to do. There have been sometimes that they screwed up work I did ask them to do. And there have been several times that they have charged me double what they quoted me. If you are looking for a good mechanic in Watertown, go to Mel's Garage. They are amazing. But steer clear of Andy's.