Today we had our new two stage heater installed by KB Complete. Our technicians were Patrick Kelley and Reece Middleton! They arrived and went straight to work. They did a fantastic job installing the new pieces. The quality of the product and how they were able to install quickly was well worth it . Heaters and air conditioners are not cheap but with our discount incentives the product was well worth the money!! Our dog Gabby took a liking to Patrick and Reece. She's quite the barker but she settled down once they paid attention to her! We have been a customer of KB Complete for several years. We've never had a problem doing business with them. Highly recommend this company to take care of all your needs. Way to go KB Complete!! 5 stars!! read more

KB Complete - 5 Stars - Heating & Air Conditioning/HVAC Near Me - Mission, Kansas

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Set up an estimate appointment and they can't tell you a window of time they'll be there except for 30 min before they will be there. Got late in the day so I cancelled it through email. Then got a call and voicemail then text. So I went to confirm the cancellation and they sent a text saying they were from AB May so I said no service with the other company and confirmed again I wanted to cancel. Then they called once again and when I finally answered the lady didn't see that I already cancelled. When I went back to Google reviews they had alot of edited reviews that were almost all five stars that they originally replied to years before. I found that a little suspicious so I won't be going back to them. read more

I will never do business with these people again. The technicians are amazing and did great work, but the financing department is a scam!! Didn't contact me until after work had already started and electrical box was removed, was told I could get interest free financing, which is why I chose this company, to then get told I actually didn't qualify and was forced into a loan with 17.99%, the people they sent my loan to are not professional. They also build me for a new outdoor box when they used an existing one read more

Used this company less than 6 months ago to install a new unit. Already has broke. Scheduling service is a nightmare. Have warranty to ensure "priority" appointments, doesn't matter. Office staff unhelpful. Can't offer a window of arrival, offer 8am-8pm. Very disappointed overall with the service/quality from KB. read more

Do not trust them - very slimy sales tactics. They tried to tell me that my AC unit was going to need a $7500 repair, so they tried to upsell me on a new unit. Called All American (located in Gladstone and locally owned) the next day and all it needs is a $1300 repair. So many unsuspecting victims, warn your family and friends! read more

After finishing my bi-annual HVAC check, the technician performed an included service, checking my faucet shot offs and drains and checked may hot water heater. I received the estimate (with videos) 3 times, several truly annoying emails from "Rachel at KB Complete"; "did you miss something" and "last chance" with a handy countdown clock. Looking for that sale..... When I did call, the person on the phone could not describe the items on the invoice--a "platinum tank". What is this? Brand name? Service guarantee? I asked for an estimate for repairing the stuck shut offs, and got only a phone call from the tech, who said he would provide an estimate. After five days and no estimate, I gave up and scheduled service with another plumbing company. I made a call last year to have a valve repaired on a laundry sink. The tech had clearly been directed to sell all sorts of other dubious services and "safety repairs". Going for that extra income stream, I'm sure. Most frustrating is scheduling with KB Complete. It's like scheduling with the cable company in the 1980s--They give you a day-- an entire day. Not morning or afternoon, what an enormous waste of time. Original owners provided a two hour window and rarely missed. Definitely NOT recommended. There are lots of others who do this work with competence. read more

Tried to charge me 700.00 for a 20 minute shower head replacement!! Embarrassingly predatorial!! I feel bad for their unsuspecting victims.

We spent a ton of money with them in last several years with good results but trying to get some routine service awful experience. Schedule weeks ahead of time (their timeline), have to be available from 8 to 5; final!y told around noon they are on their way (4/21/2026); then informed several hours later they can't make it. read more

Victor was amazing. Very informative and kind. Helped us with a main line clog. Automated service notifications were nice. read more

KB Complete - Heating & Air Conditioning/HVAC Near Me - Mission, Kansas

AVOID BUSINESS WITH KB COMPLETE AT ALL COSTS We had KB Plumbing out a couple of months ago for water damage work, specifically related to a bathtub leaking. KB provided a diagnosis for the bathtub leaking and fixed it. After water damage work was completed and we were able to use the bathtub, we came to find out that KB Complete did an incomplete job diagnosing the leak despite saying they found the cause of the leak. Instead of owning up to their premature/incomplete diagnosis, they are saying it's "our perspective" that this wasn't caught or diagnosed despite indicating to KB Complete there was a leak with the bathtub. Any company that can't own up to a simple mistake due to incompetence should not be trusted. read more

Installed new AC 5/2020. Bi-annual inspect 5/2025. On Wednesday 9/17 @0657 called and scheduled maintenance for Saturday 9/20. Technician arrived after 1pm. Was told it was capacitor and still under warranty. Work completed before 2:13pm Charged $355.00 "loyalty" discount...paid $320.00. Their service window is 8am-5pm. If you decline their charges and repair, it will be a $89.00 fee, loyalty program, service plan out the window. read more

Charged $250 for electrician to figure out ...nothing. He left with no idea why the problem was occurring and the best part of the entire thing is I was NEVER told a cost prior to them doing any of it. I was told the eval would be free but then apparently every "task" had a cost associated with it and every "level" was a different cost, which I wasn't told about until the very end. Was told they cannot guarantee their work. Lesson learned. read more

The title of this diatribe should be, "How to make money without doing a thing." KB charges $89 to come out and take a peek at what's wrong and here from you what you'd like them to do. If you hire them, then the $89 is put to the charge of the job. If you don't, they keep the $89 anyway. Kind of a penalty for not hiring them. Most companies that I have run across will give you a guesstimate for free. KB however ran across me instead. And even if you hire them and need someone to come back out due to a mishap, it's another $89 charge, even if the mistake was there's. Someone is getting rich quick. read more

I've read reviews in other places and here on Yelp, but I'm going to be a voice of harmonious dissent. I have used KB Complete for four years now and have had nothing but success. I initially used them when I first bought this home in 2015 because the AC went out two weeks after move in (yeah, heart attack). But the issue was just a switch that was burned out, and $79 later I was chilling again. Full disclosure: I have a Trane that was clearly installed when the house was built (like 2001), so you know it's getting up there in years and mileage. I think furnaces and AC units age in dog years, so this unit is seriously on the fringes of old age. But it's still pushing out cool air in the Kansas summers and keeps me and the young'uns warm through these polar vortexes (vortices?) and bomb cyclones of winter. My concern is how much life the Trane has left, because who likes a furnace replacement bill? The technicians at KB are always *exceptionally* polite, thorough, and listen to my concerns. I didn't go to HVAC school, so my understanding of climate control systems begins and ends with the on/off switch. But the KB techs keep my system running nicely, and they have never tried to sell or upsell me on services that they didn't deem essential. Even that initial visit wasn't an opportunity for a price gouge, just a simple electrical repair that the tech fixed quickly and it's never been an issue since. They clean the systems, test and explain electrical thresholds (such as how a fan motor rated for 1.3 amps is pushing....1.3 amps), and rinse out my coil outside. Top-notch! KB Complete also helps set themselves apart with their total cycle of communications. I set my appointments, the tech calls when en route (you can opt in for text messages), they're on site and prepared, from tools to booties, and they walk through the service on their tablet after you're complete. You get an invoice emailed to you and a survey, all of which is personalized and updated for you, not something generic. The KB staff is on the same page, and that means a lot. I don't have to haggle with a tech about my appointment time, wait around, or explain a system issue to a non-technical person. Details matter, people, and KB Complete is knocking it out. A service contract has run me $189 a year, which affords me a service call in the spring and one in the fall. Parts and labor for repairs are of course separate, but a service call for a tech for just about anything runs you $80-$100, and that's just for a specialist to come to your home! I like the peace of mind that the service contract gives me and it has not gone up in price in three years! Winning! So say a prayer for my Trane to keep on pumping out cool air, and give KB Complete my thanks for all they do. read more

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NO STARS - PIRATES Hired them in Sept 2022 to repair a leak in my irrigation system. Spent a day to repair. Charged me the outlandish amount of $2,500. The job they performed was inferior. The identical leak reoccured 2 years later (July 2024). Hired another company to do the repairs. Identical job took them 2 hours to repair. Informed that KB Complete used inferior glue that did not hold. Company charged me $250 to do the same work., 1/10th of what KB Complete charged. Do not use this company. read more

Purchased heating/cooling system, and flue started leaking. Paid 1300 for flue adjustment. Still leaking, tried to sell me water softener and attic insulation. Never resolved the leak in the flue. read more

They staff and technicians were very thorough. They took their time in setting up the area to keep it clean and respectful of our property. When the job was completed, Ray was helpful in going over everything that was done on the installation of our new havac system. read more

The good news: they showed up on time and did a good job. The bad news: Nearly $500 for a 30 minute job. Materials were three shut off valves, two tees, and about a foot of 3/4 inch copper. That's maybe a hundred bucks if I were being generous. Only called because my regular guy wasn't available. I won't make that mistake again. Avoid these crooks. read more

Did not show for appointment twice. Had 8 to 5 window. When I called to see why they did not show was told that no one confirmed the day before. Was not told there are really two days of 8 to 5 windows. When no one called for the 2nd appointment. I called them. They had land line, cell, and computer address. Lied and told me they had reached out the day of original appointment but I was there and no record. When they showed up for 2nd appointment, they said I needed a 3rd appointment. They gave me a 2 hour window after complaining They did not show or call read more

Still fuming...Had a toilet problem with pressure. Suggested replacement. Should've read the fine print. " Oh we have one and can do it today" He got me chatting while signing... without reading the details. TOILET COST OVER $1000! Should've been gold leafed for that price! Really feel taken advantage of. Will not use them again. And had been a loyal customer. read more

Called for a diagnostic and told them not to do any work without speaking to me first. They worked on it anyway, told me it was a loose wire and the problem was fixed. Charged $125 to tighten a loose wire. Was told there was no fire hazard. The problem was not fixed and the blower motor continued short-cycling, trying to turn on unsuccessfully and turn off. Had them come out again. This time they said the motor was over amping and it had a bad capacitor. Technician said replacing the capacitor should fix the starting problem. He wanted $368 to replace the capacitor. It is an $8 part from Arrow Cold Control. It took 30 minutes to get the part and bring it home. It then took 5 minutes to change the capacitor myself. Thinking I could trust the technicians diagnostic and knowledge, believing there was no risk of fire and the problem was solved I went to work the next day. Came home to a loud constant humming and a weird smell in the house. Went into the basement to find the unit smoking, burning hot and the smell of melting plastic and metal. Had them come out again. They offered to replace the motor and capacitor (both offered at Arrow Cold Control brand new for $200 & $8 respectively) for $2,000 and refused to refund the $125 fee for "fixing" the unit by tightening a loose wire the first time they came. They are arrogant and incompetent glorified parts changers. "Oh we'll replace this and see if that fixes it. If it doesn't then we'll replace this too." Take your business somewhere else. read more

Kevin and Pat did a great job replacing our water main valve and both valves for our washing machine. It was quick and they had our new washing machine hooked up in less than an hour. So thankful for their quick service so we could start washing clothes. read more

KB Complete installed my HVAC system about 7 years ago and I have used their twice a year maintenance program ever since. Some service people are definitely better than others, but most seem to be pretty good. Russell was here today and did a good job getting things cleaned and adjusted for summer air conditioning season. I like that the maintenance program can be paid monthly in installments. read more

WARNING!!! Stay away if you want to save your wallet. Plumber came out to unclog kitchen sink and floor drain in basement. I was quoted $1,500 to unclog the drains and a permanent fix for the kitchen sink clogging in the future. I agreed and he unclogged the drains and said he would be back the next day to provide a permanent fix for the kitchen sink. The next day when he arrives I let him in and he informs me I have a collapsed floor drain in the basement. I ask him why he didn't inform me of the problem yesterday and he says, "I'm telling you now." The total fix was going to cost me $5K had I gone through with it. I paid him over $500 for unclogging the sinks the day before, way overpriced. The price doubles when you don't agree to the upsell. The electricians who upgraded my electrical panel did an excellent job and it was fairly priced, however, the plumber has ruined it for everyone else. I'm done with these crooks. And sadly, I had paid for a membership because I was so pleased with the electricians. I guess that's how they initially hook you. The first job is great and you get screwed over on everything else in the future. read more

Excellent service! Knowledgeable techs. Not over priced! I highly recommend (AND they are NOT Bob Hamilton!!!)

Female friend of ours had KB Complete out to estimate some work. 1. Replace toilet shut off valve. Was told that it was stuck and inoperable. 2. Same toilet. Replace fill valve and flapper. See #1. Must replace shut off valve in order to replace "guts" of toilet. 3. Replace cartridge on a different toilet. Sloan Flushmate. 4. Clear clogged bathtub drain. Bid over $900 for the above work. A. Shut off valve operated as designed. Did not need to be replaced. B. Fill valve and flapper parts at local plumbing supply less than $20.00 C. Flushmate cartridge, duckbill valve parts less than $50.00 @local plumbing supply house. D. Bathtub drain not clogged. Simple adjustment of the trip/waste mechanism took care of the problem. Q. Was this woman taken advantage of? Q. Was the salesperson fundamentally incorrect in his skills diagnosing the problem? Assumptions made with highest profit in mind? Q. Is the price of these plumbing repairs justified in todays market? Overhead, Markup and Profit. ? I encourage everyone to get second estimates and opinions before engaging a contractor. For this guy. I would never use nor recommend KB Complete. read more

UPDATE: KB Plumbing did come out and fix the issue by noon that day. You come out to fix an issue and then state there is a problem with garbage disposal...then you put disposal on...then the next day water is all over the floor...and then I call to have you all come out and address issue and you say it will be between 9 and 5...you all messed up and now you want me to wait around 8 hours for someone to come out...ok...I will just call every 30 minutes until someone comes...bad enough the guy didn't verify his work was correct and then be like I can only give a 9 to 5 window...also you guys were not my choice nor was I at home to ensure you did your job correctly nor do I believe the disposal was a problem it only became an i$$ue for you all read more

The service tech left after inspection and didn't verify that everything was working with me. Found out he didn't switch the furnace back on. I didn't know what was wrong because the furnance wasn't working, he should have verified everything was working before he left. I had to call to have another tech comeout and then they wanted to charge me $89 for coming out and finishing the job the other tech left unfinished. They are tricky when it comes to out to rip off their customers, watch out! read more

Very professional service. Polite employee who inspected my AC and furnace and explained things. Reasonably priced and care about their customers. read more

The technician talked in terms that were easy to understand. Suggested something to be corrected but did not hard sell me to do it that day.

Get ready to shuck out some big dollars for this company, was charged $450.00 to replace a $25.00 part on my furnace, took the tech about 15 minutes to fix, we knew what the problem was and ordered the part online, the tech said he couldn't use that part because we didn't purchase it from their company, so he said he had to leave and buy the part somewhere close to where we live as he was only gone about 40 minutes. Do your homework before choosing this company, we are seniors and only have social security as income, come to find out we were supposed to get a 10% discount but that was never brought up by the tech. Will never use their services again or recommend them to anyone. read more

Called them twice- once for a water heater and once for a furnace. Same poor experience both times. Tech tries to up charge after two minutes of "inspection". Enjoy my $89 site visit "fee" (twice) but will never do business with these guys again. read more

very courteous and proficient. headed off for probably did not existed. save me trouble in the long run thanks.

I'm extremely upset- I bought our whole heating and cooling units from them about 7 years ago. Paid about $6k. I've never had an issue until today. I called back in May to get the AC tuned up. They said July 15th (today). It was 2 months away but fine. I get a voicemail at 12:18pm telling me that they are short technicians due to Covid and they'll have to reschedule me. Calling the day of really made me mad because we rearranged our schedules to make sure one of us could be at the house. Then I call and they tell me August 11th. So it's going to take 3 months from when I first called to finally get it serviced. Did I get an apology or someone of discount for the inconvenience? NOPE! I promise my next AC and/heating unit will NOT be purchased through them! read more

I wanted to say something nice. Because the service tech that came out was friendly and found the issue of a loose wire. But $180 seems very proud for 15 minutes of diagnosis and 1/8 of a turn of a screw driver. It fixed the issue and I am grateful but surprised by the pricing schedule. $90 to knock on your door. Another $90 if you want them to see what might be wrong. They offered a "free electrical inspection" but given their pricing structure, I couldn't afford their work if they found something wrong. read more

Man, I wanted to like these guys... My furnace is fine, but I just wanted to be preventative and have it checked over for peace of mind for the rest of winter. This was the week of the "Polar Vortex". So, I called KB Complete to check it out. KB comes out, and the first young tech was awesome. He did notice the CO levels on the exhaust were way high (500 when it should be under 100). Now, the CO inside the house was fine, it was just the exhaust vent. Still, a concern. He checked it all but thought it best to come back tomorrow with a supervisor. So KB comes back the next day with a supervisor and senior tech to see exactly WHY the levels were high. They said it's probably the heat exchanger (though the flame test was fine) but to clean it and diagnose it, it would cost so much I might as well buy a new furnace ($3500). Then they said they had to legally shut off my gas. If I turned it back on, it would be at my own risk of a "deadly incident". So, I'm scared, but since the CO was good in the house and I have CO detectors, of course I turned it on. It's frickin' February! So, I was bummed out, having to buy a new furnace. I got 2 estimates for a new furnace and then called a third (Priced Right) for an estimate. They said, "Honestly, I don't think anything is wrong with your furnace". He checked it over (just because he was there) and said he sees no indication of exchanger issues. He goes outside and noticed the exhaust vent was blowing right into the intake valve. I fixed the exhaust direction and he re-tested the CO levels and lo and behold, the CO levels were back to normal. I really wanted to like KB but at best they missed something so simple like that, or worse, tried to take advantage of me. EDIT: They also left a condensation hose disconnected and water was dripping down through and onto the floor, and my motor has been making a sound since they left. read more

Excellent job. Very happy with KB! They were prompt and took apart our air conditioner and cleaned every coil. Thanks KB.

I just have to write again and tell you about the GREAT service we received from Randy Smith this month (Aug 2019)! The pilot light in our water heater failed yesterday morning, and Randy was able to arrive on his service call by 12:45 pm. He was very friendly and EXTREMELY knowledgeable about plumbing in general and water heaters in particular. He did a great job diagnosing the problem, locating a replacement part (our water heater is 13 years old), and replacing the part. We did not need to purchase a new water heater, which I really appreciate! After replacing the part, Randy walked me through the procedure of flushing the water heater, and we talked about potential home improvements to minimize mineral deposits. Randy was efficient, courteous, and very skilled in his work. He even made friends with my two cats! :-) Thanks also to Sarah and Jenny in Scheduling and Dispatch for their efforts to get us the absolute soonest appointment available. (Two hours from phone call to service technician arrival; now THAT's service!!) It's so good to have plumbers with such great expertise, and front-office staff who really care about getting our home back in working order as quickly as possible. That's why we continue to be satisfied customers of KB Complete! read more

I contacted KB Complete about doing some work on some outlets that the fuses were blowing rather quickly. The tech told me my whole fuse box needed to be replaced for a price well north of $500. I asked him if just replacing the fuses for those specific outlets would suffice and he said yes, but he didn't have them on his truck. He would get back to me when he got them. Still waiting 5 months later and he didn't;t even fix all the outlets that I requested. I will not use in th future. read more

We called KB complete when we had a pipe leak in our finished basement. The technician replaced only the spot of the leak. My husband asked if he should replace a little larger section but was told it wasn't necessary. As he left he mentioned his work was guaranteed for 30 days. 22 days later we had another leak just a few inches from the first. For the second time in 22 days we had to call Power Dry at a cost of $5200 plus had more ceiling and wall damage. The insurance would not add this damage to our original claim because KB Complete would not admit that they should have replaced a larger section the first time. We were left with over $6000 we had to pay because it wasn't over the amount of our deductible if we did a second claim. We have used KB Complete for many years and have bought a furnace, air conditioner, toilet, etc. We have been good customers but will never call them again. They also gave us an estimate of about $1600 to replace the pipe in case there was another weak spot that would cause more damage. My husband and a friend who knows plumbing replaced it quickly for little cost. Once again they didn't know what they were talking about. I wanted to give zero stars but it required me to put in one. read more