Terrible customer service and the technician did not connect the gas line to the water tank…read morecorrectly.

Brandon was very nice and easy to work with. However, I got severely overcharged by the Company and…read moreone of the leaks still persisted. Unable to provide an itemized list of the work done and unable to explain the charges. The company was not willing to work with me to resolve. In process of resolving externally.

Prompt, pleasant and effective. Responded quickly to clear clogged drainage pipe and gave me advice…read moreabout how to avoid the problem in the future. I didn't get their names, but they were here on 3/30 in the morning. I will use their company in the future. Thanks!

Dave came out and gave a quality inspection. The water line warranty company approved our claim…read moreright away. Nick and his team came to our house the next day and were really good at their job. Due to finding lead service lines, our job was transferred back to American Water, but Nick and the team cleaned up well and made sure that we had water to use.

Awesome service and timeliness. Could not had a more pleasurable experience. We will use again if…read moreneeded.

I originally posted the following review about a month ago. After I posted it, I was contacted by…read morethe company begging me to remove my review and they would work with me to solve my problem. Against my better judgement, as well as Yelp itself telling me I should not remove the review, I went ahead and removed it. Well, no solution to my problem was ever presented and the issue(s) listed below still remain. No matter what happens from this point forward, I will not remove this review again! Below is my original review. I've thought long and hard about writing this review. This winter I had my main drain clog about 2 days before the big snowfall, during that vicious cold snap we had. Once the snow was finished and my crawl space was able to be accessed, I called Kaleb as I'm also a veteran. He came and tried to snake it, to no avail. He also commented that my crawl space was the cleanest he has seen. After not getting the main line opened with a snake, he said the only option is to "hydrojet" my line and that would free up any clog I had. He also said that he would knock off the $100 I paid for the snake from the $550 charge for the hydrojet. Well, the hydrojet didn't work and, in fact, made matters worse as all that water (and everything that was in my pipes) went all over my crawl space, which now has a terrible odor. He made no attempt to clean up the mess he made and it cost me a total of $550 to not have the problem solved and my house smell like shit! I'm sorry, but I expected more from one veteran to another. I guess now that the weather is getting nice, I'll have to pressure wash my crawl space myself. Not an easy task, being a couple months shy of 74 and not in the best of health! In short, I hate to say this about a fellow vet, but I do not recommend this company!

The plumber was so nice and helpful. He did a great job and was very quick and left everything…read moreclean.

I contacted this plumber regarding a property that has been winterized since 2020 and has not had…read morewater running for several years. Due to the condition of the plumbing system (potential corrosion, deterioration, etc.), I expected a cautious and professional inspection approach. However, I was advised to simply turn the water back on to check for leaks and system integrity. When I raised concerns about potential damage or flooding, they were not willing to assume any responsibility if issues occurred. Given the condition of the property, I was expecting a safer process such as pressure testing or a staged inspection prior to reactivating the water system. Unfortunately, that was not offered. For that reason, I chose not to move forward with their services.

Very knowledgeable and super nice. Fair price came quickly. Did a great job would highly recommend…read moreJustin to anyone.

Justin is knowledgeable, polite, professional, and passionate about his craft. He has assisted me…read morewith several quotes, maintenance, and always makes himself available to answer my questions and educate me on my homes Heating systems and Cooling options. He is reasonably priced for the mastery he brings. I value his expertise and his opinion. He is saved in my contacts and is my go to person for all things HVAC in my home.

The owner came quickly and was able to diagnose my furnace issues without pushing unnecessary…read moreextras. The service was straightforward, honest, and efficient! Exactly what you hope for when dealing with a heating problem. I would highly recommend them and have already passed their contact information along to my neighbors!

From the owner: Here at Chartiers mechanical we are having a summer special AC tuneup for the price of 59.99…read more This includes coolant pressure checks, cleaning of condenser coils and filter check

I would never use this company based on the behavior of one of their employees. Someone in a…read morecompany vehicle regularly sits outside residential homes blasting music at an extremely loud volume for hours, including late at night. It's completely inconsiderate and disruptive to the many people who live here. This isn't a one-time issue; it's a repeated pattern. If this is how employees act while representing the company, it seriously calls into question their professionalism and respect for others.

Recently had a experience when they where working at apartment business. They where great at fixing…read morethe plumbing. Before they came there was a leak, built up, cloggs. Just horrible things they where on the property. one to three business days and I was satisfied with their services. Keep up the great work.

I needed a licensed plumber and HVAC technician for my home that is under contract. My system had…read morebeen installed by someone else on a year ago, but deficiencies were found during the inspection. Sureway came to my rescue! They knew my circumstances and that I was in a time crunch basis my contract. Their office staff was so incredibly kind to return my calls. They had me text and email the photos for clarity and this helped expedite service. I don't have the best concept for what these things should cost, but the pricing felt fair. I would absolutely recommend them for your needs.

When our furnace died, Sureway installed a new heat-pump/furnace hybrid system. The owner was at…read moreour house one day after the furnace died and sat with us for more than an hour to give us the background information about how furnaces and heat-pumps work as well the options we could consider. They installed the system quickly and made sure we had the heat on as soon as possible. They also did the all registration paperwork and most of the paperwork that was necessary to get a rebate.