I had to go to their office to address the matter but the office personal were all. Very friendly and understanding. They were able To figure out the issue and get it corrected. read more

KC Disposal - Missed trash container - Utilities Near Me - Kansas City, Kansas

Thank you for accommodating our family's needs. I appreciate your kindness and professionalism.

I want to give high praises to the customer service I received from DJ (truck 811) on trash day at my children's home where I was grandparerenting for the day. He got out of his truck to help me pick up recycling that was on the ground and help me load into recycling bin. He went out of his way and was very cheerful about it. Thanks DJ! Grandmom Helen read more

Avoid if you want reliable service. KC Disposal scheduled my bulky item pickup (king-size mattress) after weather delays. I placed it curbside as instructed--it sat in the snow all day with no pickup. Evening chat confirmed the schedule but offered zero help: "office closed," contact a separate closed department, manager will call back in 3 days. Refused supervisor access, suggested dragging a wet mattress back to garage (disgusting), and provided no solution for the weekend eyesore at my curb. They set the expectation, failed to deliver, then deflected blame with no real accountability. read more

When we started service with them in 2022, we had great service at a market value price. Now, in 2026, there price is doubled and they miss 1-2 pick ups every month. This poor service is not worth twice the price. I recommend to look at all of the trash service in Lenexa and check the prices and their reviews. There is probably better service than KC Disposal. read more

Missed my pickup multiple times, even though my bin was out by the road. Customer service gave me the usual runaround.

I really like their service. They never miss. I like the day for trash pick up. Always responsive. Seems to be a smartly run company.

The absolute worst business I have ever seen. Door to door comes around, offers a good deal, we sign up. They give you one week to cancel AFTER you sign up. Not after realizing how crappy their service is. Customer service, management, schedules are absolutely useless. I ordered a drop-off dumpster on a Wed to be dropped off Friday. Thursday, get a call saying everything is in plan and dropping off Friday. Friday comes, no trash can even after 2 calls saying it would be there. Holiday weekend, we can't get it until Tuesday now. We fill it up Wed and I call for it to be picked up, get a call Thursday morning saying they'd pick it up Friday. Friday comes around 3 calls of them saying it WILL be picked up within the hour, NEVER picked up. Monday comes around, call again apologizing and saying they'd pick it up Tuesday and that this isn't how they do business. Guess what, never picked up, Tuesday. The day they were supposed to pick it up per contract at the latest and it's STILL in the driveway. WTF is wrong with these people? Never use them. read more

Trash has been missed on our street two weeks in a row. When reported, the only solution offered is to wait four more days. That is unacceptable and shows a lack of accountability. Some might call this "trashy" customer service. read more

I have had some issues. I called to cancel, but decided to stay with them. When I called customer service to cancel, I was joyfully helped by Yana! She resolved my issues, and she is the reason I am staying with their service. Also, they are now rolling out yard waste dumpsters starting September 1st - which will be super helpful. Thank you Yana! read more

They've made improvements and someone's always available by phone. Thanks for exceeding expectations.

To who every is looking for a trash service i will not recommend this company at all from day one been one issue to other issue the first issue was the location of the trash cart as we have front of out car / driver way they was not able to dump was 10 feet from all cars then we move to back of car they come up with the same issue was not 10 feet from the car it where the hell you what us to place the cart then it was a issue a time or two they want to charge me for there F-up by NOT pickup the trash at all for what ever the reason was but they can take the responsibilities then the last thing was i have 2 items was a old cat box and a old cat tree they want to refuse take them told me it was a bulky item but they was not not even closed to that what at first they want me pay 40-50 to have them take them but i told them no it not going to happen so i have told them to stop all service and come pick up your cart from my yard today they have the balls to charge me 100.00 to stop service and refuse to refund my 82.00 that i have paid for 3 months of service they some why did not pick up my trash maybe 1/4 of the time and want to keep the rest of the money for the 2 months i did not get service from them i very much not use or chose this company at all the Service sucks very much and you will get scam out of you money if you are not happy with there suck service plus the office people have very rude, hateful they dont care for there customers just the money they get and refuse to refund any money as if the customers are not happy do dont walk but run from this company the owners they pic on here i can believe them as i see it my self too read more

They usually get the trash, but they consistently miss our recycling. even though Recycling is only supposed to happen every other week. I've just about had it with these guys. read more

I think you have great service! Everytime I've called, you have given me great customer service.

So on top of missing my last pick up on Friday, you have to come back on Tuesday to pick up. You leave my trash dumpster in the street like some unprofessional children. It's not my fault that you did not pick up my trash on Friday's and had to come back ever Tuesday. At this point it just seems once you have a problem with a customer's address your trash guys just does things on purpose. You should hire more professionals, it's just a trash pick up. It's not that hard. read more

Second time we've had 2 20 pound bags of grass with our trash that they have ignored for weeks. This morning I finally just put the bags in front of the can so they'd have to take them but he just instead got out pushed them over and dumped them all over the road and then got my trash can. I ran out saying "hey can you get those they've been waiting for three weeks" and he goes "they're too heavy" and drove away as fast as he could. After looking for two seconds I realized "why didn't you just put them into the trashcan and dump the can one more time then?" But what do I know I'm just a woman. We just paid for a renewal and will be looking elsewhere in three months. This is the second time this has happened and the first time they flipped me off driving away. I just want to add we are completely good w paying the 3 dollar fee for the bags of grass but at least take them! UPDATE 03/31 You replied to me here asking for me to reach out to solve the issue! I've actually been emailing yall since last week! Requested a phone call anytime before 1pm and you guys call me everyday at 3pm in the middle of my work day. ALSO the bags if grass we requested get picked up is still sitting on my front lawn even more scattered then it was. Thank you for literally nothing! read more

KC Disposal - The man and the bag he dumped on the street but said was too heavy to pick back up - Utilities Near Me - Kansas City, Kansas

This business is awful. At first their customer service rep couldn't tell us when our pick up was and told us they would call back. Never got a call back. Then they say your pick up is Friday. Never came Friday. Next they tell us oh we had your address wrong it's Monday. Never came Monday. Then we get a call today that they don't even service our area! But don't worry because they will still do a one time pick up for the inconvenience. Watched the truck pull up in front of the house sit there for 5 mins and then drive off without getting the bags. Has been such a headache to deal with, absolutely 0 follow through from anyone including the supervisor. read more

KC Disposal - Utilities Near Me - Kansas City, Kansas

This is now the 4th time that they refuse to pick up my extra recycle. I am tired of having to call them every Tuesday for them not picking up on Monday. Terrible company. Refuses to help a customer of 3 years. I am leaving this company and everyone should to. They don't care about us as a customer and will basically just say tough luck. read more

They continuously miss pick ups and are rude when you call to ask what happened. They tried to deny that I gave notice of cancelation until I reminded them that I purposefully did so by email in order to ensure that I had proof. Completely inept and unprofessional. Don't waste your time. read more

This company is horrible even when they lie. the currently have a recording saying all trash service has been delayed by one day. 2 days later my trash still hasnt been picked up. i notified them again and they said it would be the next day. the next day came and went and they still havnt picked up he trash. they also cant even give me a window of when it will be picked up they just keep telling me it will be picked up the next day. its 4 days later at almost 3pm and it still hasnt been picked up read more

We recently switched to KC disposal for our business trash because their rates were so much better than others in the area. Unfortunately, for the second time the gate to our business was left open after they emptied our trash. This was a holiday weekend and we just happened to come down and see our gate left open. If we had not, the gate would have been left open for three days. We have thousands of dollars of business assets behind out gate. I spoke with the vice president. I told her that I did not want someone coming into our parking lot outside of business hours. She told me that we would have to pay $50 a month for someone to come during business hours. I told her no I wasn't paying additional since this was their fault and if they couldn't come during business hours I wanted to cancel my service. She explained there was a $300 cancellation fee. I said I wasn't paying it. After going back and forth she told me she was canceling my service at my request and charging me the fee and hung up on me. I know have a pending invoice on my account for $395. This situation could have been so much worse. It's pretty sad that this company can not take responsibility for their actions. If I have missing business equipment because they left my gate open would they have paid to replace it? I'm guessing not. They could have easily cancelled my service without charge due to their major mistake. Instead the vice president of the company wanted to argue back and forth and not take any accountability for their mistake. read more

Awful service. They have missed our pick up at least 5 or 6 times in the past 4 months. Went to cancel today and were informed they will charge us $199 to break the contract. Shouldn't they hold up their end of the deal and pick up our trash, recycle and yard waste? Absolutely Ridiculous! read more

Hit or miss on whether trash gets picked up or not. I've only lived here since April 1st. I've had trash missed, recycling missed, and for the last 3 weeks yard waste was missed. Neighbors yard waste was also missed. read more

When they miss the entire side of your street, then tell you it's "too late to do the entire street, but they'll come back just for you at no extra charge", somethings wrong with the system. Good grief. I understand being late if it's a serious weather issue, but this time, there was only a couple of inches of snow, their automated message said all pickup service would be normal for the week, then they say they can't come back and do the job. read more

Fellow Merriam residents-Please be aware of KC Disposals practices. Since the city is going to GFL I decided late December to close business with KC disposal due to increased prices every 6 months. I accidentally forgot to cancel auto payment to KC Disposals and my payment went through. They cashed immediately and told my bank and I would they would refund the amount. Weeks have gone by and I got a nice song and dance from Katie who had the reasoning of the owner was not in for a month to approve refunds. She said an employee dropped the new check in the mail but could not answer me when I asked for the check number. I have been patient like they have asked me to and they have placed some of the blame on the USPS. Funny how the invoices always made it to my residence but not the refund check. I have waited since 12/26/25 and today is 3/12/26 and they are still not returning my calls and ignoring my emails. Poor customer service and I believe they want me to give in and just let them keep the money. My bank contacted them and they disconnected and the second time they placed them on hold so long the agent had to surrender and now has a team working on a follow up. Childish and unprofessional. Merriam made the correct choice of dropping this circus. I was a loyal on time paying customer who also had the bins placed on the end of service pick up day. Please make sure you do not accidentally leave money on the table with them and go through the stress I am going through. read more

I had a WONDERFUL EXPERIENCE WITH KC DISPOSAL. I was struggling with my trash cans due to being disabled and using a walker. Caleb A. stopped his truck. Got out and came up to the house and took my trash bin down to the curb. Then he came into my garage and carried a bunch of empty boxes that I needed to get rid of to the truck for disposal. He was so polite and another truck driver by the name of Jonathan came by and d asked if I needed help also. They were so friendly, helpful and polite. Not rushed or in any hurry. Prior to that I had another driver a couple of months ago help me out also. And anytime the drivers missed a pickup all I needed to do was to call them and they would come out the next day. read more

Nope the truck does all the work , I switched to a cheaper trash company and guess what , their workers actually get off the trash truck and personally empty your bins read more

When Republic stopped residential trash removal KC Disposal took over Republic's routes! Our HOA contracts with the trash company. So far KC Disposal has missed my pickup several times! They also don't have a number to call for missed pickups! I have to work through the HOA BOARD. So through the HOA I am paying for a service that I receive sporadically, and I can only complain to the HOA. The HOA contacts KC Disposal and I get told that they will pick the trash up the next day! But no one ever shows up, and my trash bin just gets fuller and fuller. And in the summer in the heat, it starts to smell quickly. Well that's my rant, thanks for listening!! read more

WARNING ABOUT THIS COMPANY-- Damage to Personal Property Last week KC Disposal destroyed one of my plastic yard waste bins. After several calls I finally got a call back from a manager. She told me they are not responsible for damage to customer's property because there is a notice in their welcome letter. A disclaimer notice does not absolutely shield a business from property damages when negligent actions are involved. We've seen how waste handlers bang a bin on their truck to empty it quicker. This time they destroyed it. Businesses must exercise reasonable care and prudence when handling our property. Here's the question: Would you rather have a service provider that works to improve customer service, or one that tries to avoid its responsibility? read more

They send a letter saying prices going up but too much of cowards to say new price. KC Disposal is greedy!!! I think I'll start burning my trash. 07-Nov-2024 Link To Bill as PDF STATEMENT BALANCE 12-01-24 $145.50 08-Aug-2024 Link To Bill as PDF STATEMENT BALANCE 09-01-24 $145.50 07-May-2024 Link To Bill as PDF STATEMENT BALANCE 06-01-24 $145.50 06-Feb-2024 Link To Bill as PDF STATEMENT BALANCE 03-01-24 $145.50 08-Nov-2023 Link To Bill as PDF STATEMENT BALANCE 12-01-23 $109.00 10-Aug-2023 Link To Bill as PDF STATEMENT BALANCE 09-01-23 $109.00 10-May-2023 Link To Bill as PDF STATEMENT BALANCE 06-01-23 $109.00 06-Feb-2023 Link To Bill as PDF STATEMENT BALANCE 03-01-23 $109.00 11-Nov-2022 Link To Bill as PDF STATEMENT BALANCE 12-01-22 $99.00 09-Aug-2022 Link To Bill as PDF STATEMENT BALANCE 09-01-22 $99.00 UPDATE: Same thing again this year. Letter saying rate increase but no price gives. COWARDS!!!! I wish I could give you zero stars. read more

A few months ago, a guy and his team mate came to my door and "sold" me on switching to KC Disposal. Their price is $72, compared to the $95 or so that I was paying. A savings of around $20. That sounded great. I was told that my pickup day would be Mondays. For the past month, each Monday morning I would take the bins to the street and they would sit, unemptied, for a few days until I brought them back into the garage. This occurred for the past three weeks. I called this past Tuesday and I was told that they switched the pickup day to Thursday. I left the bins at the end of my driveway for this updated pick up day. Today is Friday, and the bins are still sitting at the end of the driveway and are untouched. I called KC Disposal, and I was told that there are not any trucks in the Gardner area today, but the bins should be emptied this coming Monday. This is frustrating..... read more

Terrible! They missed picking up trash at 5 houses on my Col de sac. Called to report they had missed them, 2 days later They came out and emptied mine but left all the others. read more

Worst trash pickup never. They use automated side dumping on their trucks, so if you have an extra bag of trash, they will not pick it up. Their drivers are to lazy to get out of the truck. I left mine on top of the can, and when he picked it up, it fell off in the street. He left it there and the can in the street. Piss poor service. read more

We are very disappointed with the service we are receiving. There are three house's on the street we live on, two of which uses KC disposal. We signed up for the yard waste service and they religiously miss our bags. I believe because the driver doesn't want to come down our street because theres only two house with there service. When we call the girl is VERY RUDE and will tell us " the trucks are still out" or "i'll check with the driver" and then we never hear back and the yard waste is not picked up. When we call back they tell us we will have to wait until next week. When next week comes it's the same story, no show and a rude customer service rep to deal with. I'm not sure why they think they can disrespect the very customers that provide the need for there service. At this point I'm thinking of paying more just to get the services I need read more

Been using them for years. Very little problems early on. Recently they've gone to hell. Recycling mist on an entire side of my street for four blocks. Solution new pickup 4 days later. Will be looking for another service. read more

They missed my trash the last 4 times. Requested a call from their manager 3 times. No call. They got too big and for got how to give good service. Very ticked. They don't act like they care about customers read more

We started service about a year ago, after using Republic for several years. Not only is their pricing better than anybody else's, their customer service is amazing! I highly recommend their service, even if you need offseason yard waste, they'll get you right on the schedule.. read more

We have had great service since switching to KC Disposal in Shawnee. Not only has the customer service been excellent but the trash/recycling/yard waste pick up has all been outstanding!! We've never had an issue with waste not being picked up. In fact, they picked up double the amount of yard waste allowed when we had a whole yard pickup after moving in. We did not expect them to pick it all up at once but was very grateful that they did. I would most definitely recommend KC Disposal! I just ordered an additional trash can last week as we have a big family and was in need of two bins. The trash bin was delivered today as promised (Wednesday, our normal trash day). I wanted to send a kudos to Pay, the man who delivered our bin today. He was very respectful of our property and even took the time to close the lid on our recycling bin (as it had just been picked up) and pushed the empty recycling bin and new trash bin up the driveway away from my full trash bin. This man had no idea that I was watching him. Pay, I appreciate your integrity. read more

KC Disposal - Trash bins - Utilities Near Me - Kansas City, Kansas

Second week in a row my trash was not picked up . Been very patient regarding how they leave the trash bin . Many times just left turned over in the driveway . Today probably due to the high winds however , trash bin laid on its sides in the the middle of the driveway with trash in it . Added a chat service which is absolutely useless . Hopefully my request for a refund will be honored quickly . Service used to be excellent but has declined . read more

Before a few days ago, I would've given KC Disposal a positive review. They haven't missed a pickup in the few months since we switched to them in Overland Park, KS. The price was high, but it was less than we had paid with our previous service provider. We received a notice in the mail a few days ago that indicated there would be a price increase on our next statement because their operating costs were too high and they had to "pass that cost onto [their] customers." Our bill at the time was $108 every three months. At first, I assumed it would be a modest increase, perhaps an additional $10 per period, and, while I didn't love the idea, it was acceptable. Yesterday, however, we received our statement for November: $179. Absolutely ridiculous. They may be paying higher fuel costs, but a nearly 70% increase in price for consumers is a flagrant and egregious abuse of our goodwill. We will *not* be paying and have already disabled autopay. We'll be switching to the only remaining provider in the area and hoping they will do better business than KC Disposal. read more