It used to be good but now it's all about creating extra hurdles and visits. The providers are…read moregood but the set up is not designed for ease for patients.

Last 3 visits, I was not able to bring my glasses home as the lenses were not lined up right. Had…read moreto look into the lower right corner to see up ahead of me for both lenses. The reason was always the same.....my exam was done on a different time of day then when I picked them up. Never had an issue before the other doctor retired.

Customer service at the outset was very good. I happened to go on a busy Saturday and, while the…read moredelightful person who helped me was multitasking with other customers, I never felt rushed or ignored. I was in from out of town, and was told that Dexter's would ship my glasses and shades for a mere $10. I was very happy with that arrangement. About a week later I received a call from their technician letting me know that my shades came in not-as-ordered and that there would be a delay of over a week. I let the technician know that I wouldn't be upset as long as I could get a discount for pain and suffering. He said he would look into it. A day or two later I got a voice mail and a couple of text messages letting me know that my glasses were ready, and could I please pick them up. I immediately called to make sure they were still planning to ship my glasses. They said they were. When I asked the person to verify my mailing address, she recited a totally incorrect address. Since I'm a firm believer that lots of little mistakes can entail a much larger one, I asked to speak with a manager (Jon) to voice my concerns over this handful of mistakes. He patiently listened to my hysterical yammering, them told me he would make sure everything went smoothly from then on. Jon handled everything personally, I got my very generous discount, and so far I'm super happy. I love my glasses, which were speedily and safely shipped, and now I await the shades. I would definitely return. Thank you, Jon & co!

I could really use some good luck today…read more First, they requested a referral from my PCP without even asking me. I have vision insurance, and I specifically told them I wanted that used. Instead, they billed my health insurance anyway. Second, they dilated my eyes again, even though they had done it just a few months earlier. It didn't seem necessary, and it felt like another way to bill my health insurance instead of my vision plan. Then, when it came time to fit my progressive lenses, the machine they normally use wasn't working. Instead of taking proper measurements, the employee just estimated everything by sight. I usually wait about four weeks for my glasses, but these came in after only one week, which immediately made me wonder if something was wrong. As soon as I put them on, I knew they weren't right. I tried wearing them for two days, hoping my eyes just needed time to adjust, but they don't. My vision is cloudy, and the glare and reflections are so bad you can barely see my eyes through the lenses. I have an appointment today so they can "see what they can do." I'm really stressed and hoping they make this right. Wish me luck!

Knowledgeable and nice. Been a few places this felt the most comfortable and the least like they…read morewere trying to oversell or take advantage

Best service. Best rewards program. Staff takes the time to interact with their customers. They…read morealways give great suggestions when I ask questions.

Your service man, Mike was promp, polite,and fixed the problem quickly. Thank you We would not…read morehesitate to use them again for service or to buy another appliance.

Very competent, friendly, and on-time service! We were very delighted with the technician, Mark!read more

***STAY AWAY FROM THE KEENE, NH AT&T STORE DUE TO THE EXTREME UNPROFESSIONAL CUSTOMER SERVICE FROM…read moreTHE STORE OWNER, PATRICK*** My unique journey with the Keene store began on Thursday December 18th, 2025. I was welcomed to the store by a customer representative by the name of Casey. I wanted to add my fiancé to my AT&T account and upgrade her phone as a Christmas gift. In order to upgrade my fiancée's phone Casey indicated that she would need to be present in the store in order to process a cancellation of her cell phone carriers service with a PIN number and other personal account information. In turn my fiancée and I showed up that Saturday December 20th and processed adding my fiancée to my account. As a Surgical Nurse I was able to add on a First Responder cell service to my AT&T account called FirstNet. This service would not only allow me to have unique cellular service during an emergency for first responders but it would provide a 25% discount on my bill. Casey was very helpful in assisting us in this matter and my fiancé and I left the store with not only a new phone but with the addition of better cell service that only AT&T has a government contract for. After setting up my FirstNet account, which was not easy to do, I found out that the FirstNet service did not work on my phone. I was on call for my hospital all weekend with an inability to receive or make calls. Thank God I had a phone in my call room for any emergency calls I had to respond to. When I had an opportunity to go into the Keene store which was on Friday December 26th I was referred to Patrick, the store owner. While Patrick was dealing with another customer he suggested I upgrade my iPhone 11's IOS as this would "take care of the issue 90-95% of the time" as indicated by Patrick. I returned home and downloaded the updated IOS hoping that the FirstNet service would work and I would finally be able to make anatereceive calls on my phone. No dice!! The upgrade did not resolve the issue. On my fourth visit to the Keene store I waited until I was briefly approached by Casey who even though he was with another customer was adamant in reassuring me that I will be helped shortly. After a short period of time Patrick came over to me to ask me if the IOS upgrade worked. I explained to him that it did not and Patrick instantly said my phone was not fit to have the FirstNet service due to a malfunction of the phone. I asked him if he could look at the phone and he said nothing could be done. There was zero attempt on Patrick's part to assist me by looking at my phone and only suggested that I have my phone looked at by Apple or upgrade my phone in order to have the FirstNet service. After Patrick was correcting me on how I said he suggested I upgrade my IOS to "it was a recommendation and not a suggestion" to not even looking at my phone I asked how much an upgraded phone would cost. Patrick said I could upgrade my phone to an iPhone 16 at the cost of an additional $12/month. After agreeing to this and enduring Patrick's customer skill of degrading and making the customer seem uninformed and stupid I agreed to the upgrade. Patrick went out to the back of the store and got a new phone and came back to me saying "it's going to take some time before we process your issue". After spending 10 mins or so with Patrick talking about my situation I would expect a closure moment to my frustrating situation considering my discontent in regards to my issue. Nope....Patrick quickly and rudely switched his attention to another customer who was being taken care of by another representative. After my disbelief over the fact I would need to wait longer to have my issue resolved after spending some time with Patrick in trying to resolve my issue I asked him why I needed to wait longer. He in turn responded: "I was dealing with an issue with this customer prior to you". This customer walked into the store 5 mins into my conversation with Patrick and was being helped out by another representative. Out of frustration I in turn responded: "Why am I now getting the f***ing run around"? Patrick, knowing he could help my situation by simply looking at my phone but was embarrassed that he did not know enough about his own cell carriers service, responded by saying: "You will not swear in my store. Go get some rest and come back tomorrow or I will call the police to have you removed". Stunned and sickened about how I was being treated I walked out saying I am done with AT&T and am going to cancel after being a customer for 20 PLUS years!!! I immediately went next door to Verizon, cancelled my AT&T service of twenty years and will receive Two new phones for free and pay literally 50% less a month than I did at AT&T. And the Verizon rep was able to help me properly activate my FirstNet service such that I can receive and make phone calls until I officially cancel with AT&T. AT&T- ALL TALK & NO TACT

If I could give negative stars I would! This manager "Patrick" who refused to give his last name,…read moreis a terrible manager! 6/20/25 went to AT&T at 3:45 ish to get clarification on billing when manager Patrick came over to "help" and when he said we had no trade in phones on our account we questioned how that was possible when both me and mom traded in our phones. Patrick said we don't have them and if we could prove what phones we traded in he could help us. We stated how are we supposed to be able to prove it when we don't have the phones anymore and he proceeded to get very sarcastic and condescending with my mom and I. As we were walking out the door he said he could help us find our phones after telling us he could not. Told us our behavior was being recorded to prove how rude we were being. I told him I hope someone watches the recording to see how condescending and unhelpful he was being towards my mom and I. This all happened at the Keene NH branch by Walmart off Winchester Street. Since Patrick told us, he had no record of us trading in our phones this branch basically mishandled the trade in of mine and my mother's cell phones. I had an apple 13 Pro Max phone and my mom had an 11 Pro Max phone therefore we never received our trade in value of over $1000 for our phones alone that they're claiming they never got.

i have been with Brattleboro family eye care for many years and always had good care and great…read moreservice until recently. but now the attitudes i got from at least one of their workers over billing was more then i could stand i would not ever recommend these pepole now or in the future

As a current patient- Trying to schedule an appointment for blurry vision which is certainly…read moreserious and may indicate cataracts or worse, the next available appointment is JULY 2026! I could be blind by then! I have scheduled an appointment at another eye doctor for tomorrow who clearly appreciates the urgency and seriousness of this

Knowledgeable and friendly. Will return!!! If they don't…read morehave a part on hand they usually have it delivered to their store by the next day.

Date of visit: July 25, 2025 Time: Around 11:30 AM…read more We stopped into O'Reilly in Brattleboro while dealing with a trailer hitch emergency on the road. We asked about their tool loaner program -- something they publicly advertise. The older gentleman who first greeted us had a crumby attitude from the start. He seemed irritated by our presence, cut us off mid-sentence, and quickly denied us without much explanation. His tone and body language made us feel completely unwelcome -- and frankly, it felt like more than just a bad mood. On the flip side, the younger guy with glasses was polite, helpful, and really tried to assist us. Unfortunately, the older employee kept butting in and overriding everything, refusing to let us borrow tools even though the younger guy was clearly willing to help. It was frustrating and disappointing. We left feeling disrespected and turned to Advance Auto down the street -- where we were helped without judgment or hassle. If O'Reilly wants to represent themselves as a reliable stop for travelers and folks in a pinch, they need to take a look at who they've got at the front counter.

Got thier with my sister-in-law and we both had eye tests and she took our insurance cards for…read moreverification (I thought) but in the end she hands our perscriptions to us and says "That will be $120.00" we weren't expecting that.So when we said eye exams are covered completely with our insurance ,we said we don't have the money on us. She snatched them out of are hand. But my sister- in-law paid for hers. The really good news came when she went to take her perscription some place to get it filled,it wasn't VALID she couldn't use it. Now she's got to go see them an get her money back or argue with them.

great place to buy glasses and they are super helpful and patient when I was picking out glasses!!!read more