Unfortunately, I feel gouged and taken advantage of by Keep Smiling and won't be using them again. Short version: they charged me over $400 to cap an already exposed PVC line. I had a water line burst during the recent storm. I shut the water off and located the line break in my garage. I removed the drywall to expose the pipe and cut it above the break. I would have capped it myself but I had to leave town for work, so I had a friend meet the tech so that he could simply cap the line off and I would address replacing the line at a later time. The tech called and told me their book price was $615 for external line repair, but this was internal PVC pipe and not really a repair, so he would call his manager and get a more appropriate price. Unfortunately, he proceeded to do the work without clearing the new price with me, which was still $515. I called around and checked with two other plumbing companies on their rates for the same work of capping a line and they quoted ~$200. I called Keep Smiling and was able to get an additional $100 off the rate, but it was still quite high. I paid over $400 for someone to cap a line that was already exposed. The tech was at my house for 40 minutes and spent less than 15 minutes capping the pipe. He was very friendly, as was Amy at the call center (why I gave two stars instead of one), but this just wasn't handled appropriately. I don't appreciate getting gouged. I still need to have the line repaired, but they lost out on that work and any future work. read more

These people are completely incompetent and shady AF. We hired them to find and resolve the leak we were having from our bathroom. When guy who was supposedly was 'an experienced plumber' said that we had a leak from the AC which wasnt correct. Then we had another one say we had a roof leak! (Wow a feat for this water leak to go from the top of our home to the 3rd level (im counting the attic) These are dummies DO NOT HIRE THEM! These were massive leaks and because of that we got water damage these incompetent dummies recommended THE WORST RESTORATION CO. YOU COULD POSSIBLY GET!! Needless to say they are no good. read more

I had to come and give a review, which I never do, but I had to, because I received the most amazing service from Trace Franks, he has the best customer service I've seen, since I moved here from Southern California.. He was on time, took time to explain everything he was doing, made sure, I liked what he had done, and asked my opinions, I wish more companies in Georgia offered this type of first, class service... Because of his awesome service, , " Keep Smiling ", just gained a new loyal customer for life....Trace was sooo great, I will have him come back and install 4 new ceiling fans, and new kitchen light fixture, once I go buy them... Again, thank you very much Trace Franks, for your awesome customer service, you deserve a raise, again because you just got this company a new customer for life........ read more

Update: I've been a repeat customer of Keep Smiling Plumber, Electrical, Heating and Cooling for several home-related repairs. After having an unfortunate experience with Keep Smiling PEHC during my most recent service, I had some misgivings about the company and whether I would return as a customer. In regards to their customer service, everyone that I've engaged with (technicians, onsite supervisor, receptionist) has always been professional and courteous which goes a long way with me. The issue that I had was technical in nature and left me with some dissatisfaction regarding the quality of work. After speaking with leadership of this organization, I believe that they hold the highest standards and expectations for their employees and ensure that any work-related issues are duly resolved. I can sincerely say that they have regained my confidence and trust in contacting them in the future for my future HVAC, Electrical and Plumbing home needs. read more

I am sorry but this company is not one you should use if you desire professional service. First, I booked an appointment for 8-12 time slot. Helen begins to call me at 7 AM to confirm not once but twice. With not so much as " I am sorry." Secondly, I was informed there was a dispatch fee of $39 which was nothing short of a cost shifting charge. Third, the tech wanted to charge me $201----if you can believe this one for diagnostic time! The tech was quick to say it would be offset any charges that would be forthcoming. Would I receive a credit if the charges were less than $240. He stated "no." So the minimum charge is $240. Finally I spoke to William and he stated not only once that my call was being recorded. He then gave reasons for the operations and charges. Frankly, I was not receptive to his explanations. Like other reviews, I would say the services are not competitive and over priced. I cannot give this company anything but one star. read more

On 10.24.2025, I called and scheduled an appointment with Keep Smiling, because my hot water heater, the water was not getting hot. The lady on the phone said it would be a $39.00 fee for coming out. The guy came and looked at the hot water heater then said it would be a $200.00 diagnostic fee to see what is going on but he would credit me $20.00 to make it $180.00 for the diagnostic. If he did the work it would go toward the total bill. He asked me to sign and I did. My house was built in 2021 so we figured the elements needed replacing. He says the element needed replacing and the water line needed to be rebuilt. He then says the element replacement would be $421.00 the rebuild would be $439.00 total cost would be $860.00. I called my husband and he went off. He told them if you say 39.00 on the phone and when you get here knowing you have to diagnose the system to see what is going on with it, that's false advertisement. He said I am not paying you anything and we called the office to talk to the owner and told him the same thing. He told the guy it's okay just leave. We were going to pay the $39.00 fee but the owner said that was okay. However, the next day after obtaining a second professional opinion, I was informed that my hot water heater is still in good working condition and only needed the elements replaced. This raises serious concerns about the accuracy and honesty of the diagnosis I received from the Keep Smiling technician. I value a business that operates with integrity and transparency, and I feel this was a deliberate attempt to overcharge us. Nevertheless, Keep Smiling lied to us, and we will never call them again. read more

I recently had Keep Smiling perform a maintenance on my AC system. Although Sammy was very professional and did a great job, he found that I needed to replace the capacitor in the system. I was charged $238.00 to replace the capacitor. Imagine my surprise when I went on Amazon and found the same capacitor for less than $20.00. Now I'm not sure but it seems a little excessive to be charged almost $220.00 to install it. I have used Keep Smiling a few times now and have found their work to be very good however, their instillation charges are VERY HIGH! read more

Our initial service call to Keep Smiling was for an electrician to troubleshoot and fix a problem our sump pump was pulling power from outdoor outlets. Our electrician Joshua Craig was able to identify the problem with the outlets and the circuitry during that visit. We elected to have a brand new sump pump installed as the old one had seen better days and was almost 15 years old. During his inspection of our 50+ year old home, he assessed many more of our outlets are probably in need of replacement and we should consider a full service for the home. We are very safety conscious and keep up with the house needs so we agreed with Joshua and signed off on the work. As we left for vacation that week, we were secure with Joshua having access to our home for the week so he could complete the work without interruption. While we were on vacation, Joshua contacted us several times with an update on the work. There were several critical repairs that were needed to bring some of the wiring up to code that he needed permission to fix. We did that via email and he was able to continue working without stoppage. When we returned home, we were extremely impressed not only with the quality of Joshua's workmanship but the quality of the materials he used. All of the sockets and plates are matching throughout the house. They are quiet, reliable, and many of the lights don't flicker anymore! The new wiring he performed dramatically affected the lighting in the areas addressed. We have GFCI in all the right places now and the security our home wiring is safe. In terms of the efficiency of the company staff, they were on top of everything from setting up and confirming appointments by text and phone to letting us know everyday the timeframe that Joshua would arrive each day. Joshua was very prompt in returning our texts and made sure we understood all the work that was to be performed. We would definitely recommend Joshua and Keep Smiling for a large electrical job such as ours. They were professional and courteous throughout the process. Thanks for the cookies! read more

I needed help with my beeping smoke alarm. I sought help through Angi's list. Keep Smiling was the first to contact me. I was impressed that they CALL their clients. Today, they fit me in for a morning appointment. Electrician Charles Duncan arrived promptly. He was professional and courteous. He diagnosed my problem, which was more complex than simply replacing a battery. He looked at all of my smoke alarms and serviced them as well. I consider the visit a good value. Service was very good. read more

Keep Smiling sent one of their technicians out 2 days after we called. He did not introduce himself to me, just my husband. He then started to snake our lines with an extremely blurry camera & you couldn't see a thing. He was taking personal phone calls in our backyard. He then "diagnosed" our problem, saying he thinks there is a blockage somewhere in the line & our entire main sewer line needs to be replaced. He charged us $1700 & quoted us 13k to fix it. You can also see in the photos I added that he charged us $780 to remove our toilet & $362 to reinstall it. Insane. We called Roto Rooter and they had 3 technicians out within 2 hours, on a Sunday night. They snaked our drain with a professional camera (you could actually see everything) and actually diagnosed our problem which was roots in our line. They charged us $600 & 5k to fix. Our sewer line did not need to be replaced so Keep Smiling lied about that. R.R. said the camera Keep Smiling used was one you could rent at Home Depot. R.R. also sent out a 4th person to our house just to check that we were happy with their service & make sure we were being taken care of. After calling Keep Smiling to demand our money back after such blatant negligence & deceit, they refused. My husband threatened to report them to the state & they refunded us $1000 out of the $1700 ONLY after he called them back every day for almost a week straight because they tried to blow us off. We also reached out to the technician himself who refused our phone calls. read more

Keep Smiling Plumbing, Electrical, Heating & Cooling - This is Keep Smilings camera. The quality is clearly awful - Plumbing Near Me - Loganville, Georgia

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Gabe came out this afternoon at 4:15 to repair my toilet leak. He was knowledgeable and courteous. He repaired my leak but charged me $581.00! I could have had Lowe's or Home Depot install a brand new replacement toilet for LESS MONEY. He mentioned that they work on COMMISSION . That might explain it. Repairing a LEAK is easy- No problem paying a couple of hundred but 581!!!!!! is highway robbery. Be advised you will pay a lot more for their services, good as they are...... Keep Smiling won't be my first choice......... read more

This place never disappoints. We have been using them for plumbing for years. This morning, we got up to an electrical problem. I placed an online appointment request. Someone called to confirm within an hour and a technician arrived on time! They also email a picture of the tech and a live tracker to see when they will arrive. Reasonably priced!! read more

Robert was knowledgeable and efficient. It took an hour to switch out a $40 LED light fixture over our sink (which we had already purchased) with the florescent one that was original to our 30+ yr old house. $275.00 with the "Senior Discount". Go elsewhere. They're the ones Smiling not the customer. read more

I contacted Keep Smiling because I had done business with them when Carl and his son ran the operation. I called them again years later (after it was sold) for an issue with my shower. This time I was quoted over a thousand dollars for something that turns out only required a gasket. A friend and I went ahead and replaced the stem valve while we had it opened up. Keep Smiling cut a hole in the wall so that we could see what was going on behind the shower so we both saw where the water was coming from but instead of starting with the smallest fix it was determined I would need a new Shower valve. My total bill at Home Depot was $50. Be wary when using this company as it is apparent they train their employees now differently than in the past. The young technician that came to my home was very professional but wish he had done for me what I know he would have done for his own home. read more

I chose this company to replace a toilet based on the good Google reviews. They would not give any kind of price range over the phone and said a tech would have to come out - told me up front that there is a $39 trip fee which would apply to the install. I should have balked at that, but had them come out. They wanted almost $600 so I bowed out and grudgingly paid the trip fee. Called another company (I'll review them separately), they didn't charge a trip fee up front and did the install same day for $275. I absolutely will not be using this company for anything, EVER. read more

Stay away from this Company if you like your time and money , they are ripoff . Their technician James Nuckles went to my house to diagnose making sure there is no leak in the house, he said he has to run diagnostic test that can take between 30 min to 1 hr, after charging my credit card fir $180 then 10 min later he Called me and said it's from your toilet. He said it's going to cost me $700 to fix it , when I asked not to fix let me compare the rate with another company he got mad and when I asked what's wrong what needs to be fixed he said I can't tell you since my work is money and said I put everything in the invoice. I told him I paid $180 and have the right to know what's wrong but he just said read the invoice and it's there and he hanged up on me. Very bad business and all they care about is your credit card number. read more

Not just over priced, but the old bait and switch with price. Will never use again. They can't unexplain this one as a reply. You are wrong. read more

Isaac installed new ceiling fans and canister lights in our Lilburn home. He was professional and pleasant to deal with, pricing was favorable, and his work was precise, thoughtful, minimally invasive, and well executed. Highly recommended for competent electrical work. Responsive and very professional demeanor. read more

Work done well. Get the cost when you schedule the work to be done. The technician arrived on time and completed the job very quickly.

Only ones smiling here is the plumbers because they got paid. Went with Keep Smiling Plumbing because they were available this morning & we had tenants coming to sign a lease this afternoon. Initially everything started off great. The Technician was friendly professional & polite. Even when he jumped on the you should replace the water heater instead of repairing it, I was ok with it. He made valid points that I understood before I called them. A water heater that's almost 20 years old is likely to go any time & the cost to repair versus how long it might last is terrible. I totally agreed & explained that I just got laid off 3 weeks ago & until I can find a new job we just need the drain valve to stop dripping. I even asked for a quote to replace it with a new Tankless water heater because I know it needs to be replaced but we just couldn't afford it today. The technician explained that they won't warranty the repair because just depressurizing the tank to drain it & then repressurizing it could cause the entire tank to fail because of its age. I explained that I just need the drain to stop dripping long enough for me to find a new job & then I was calling them back for the new tankless system. The technician started the job but reported he couldn't close the cold-water inlet valve. I asked if it's a problem & he said no just that he would have to shut off the main to do the repair. Thumbs up & back to work. The new tenants arrive. We're going over the house tour & lease details when the technician reports the job is done. I asked if there were any issues & he reports no problems & everything is working fine. I give him my CreditCard, he has me sign for it & he is out the door. 45 minutes later I'm doing the walk through with tenants & all the tubs & sinks are full or sediment that didn't get rinsed down the drain. No big deal we turn on the water to rinse them since the tenants want to verify the plumbing. The hot water has more sediment as expected but oddly we're getting a lot of sediment from the cold-water lines too. The Tenant & I are both checking out the water heater since it was just repaired & while I'm looking at the replaced drain at the bottom of the tank the tenant notes that the pipe fitting at the wall on top is dripping. I suggested perhaps the fitting worked loose while the technician was working & I said I'd call the technician after we finished. Moving on we end in the kitchen where barely a dribble of water comes out the faucet. Hot or cold makes no difference. Not good news but I said I would ask about it. I called & texted the technician about it & was told in simple terms & I quote. "Absolutely No Warranty!" I don't know what the no warranty disclaimer said because like an idiot I didn't' read it & just signed it when the technician handed me the pen, my bad. I also don't know if there's a legal distinction between no warranty on repair versus shoddy labor that results in other issues/damages... Honestly, I don't really care. I called about a leaking drain valve. I was told they would replace the drain valve but couldn't warranty the repair or guarantee the repair would even work because the water heater could fail when it was repressurized. What I got for $380 was a fixed drain plug... leaking pipes, & what I guess is so much sediment in the water lines that it is clogging the faucets, but I guess I should be happy the drain doesn't drip. Now I'm calling a different plumber to fix the leaking water pipe & figure out why faucets aren't flowing anymore after this plumber worked on my house. I understand there's no warranty or guarantee on the water heater itself because it is old... if the water tank had failed when it was repressurized I would've signed up for the new tank today... but from where I'm sitting it looks like poor quality workmanship caused other issues during the repair & there is just a total lack of customer service to even care about it at all. You can probably guess who I won't be calling back for the new tankless system when I can afford it in the next few months. read more

Called them for a bad smell in the toilet. Issue was not fixed. They sent out another guy who did nothing and said it could be the vents. It's definitely not the vent. Very expensive and toilet still smells bad. read more

I hired Keep Smiling to install a tankless water heater in my home. The person I spoke to on the phone was kind and scheduled an appointment for an estimate the same day. The technician was on time, friendly and even wore shoe covers and cleaned up after himself. The water heater works great! and the office staff even gave me a call afterwords to make sure I was happy with everything. I would definitely use Keep Smiling again and recommend them to anyone. read more

Very honest and quick service. Peter was the best And also help me move my fridge! Very clean and repaired bathroom sink leak, installed kitchen faucet, reconnect garbage disposal as well read more

wanted 650.00 to replace a kitchen faucet. WOW a fairly simple task but I am not able at my age read more

After a poor initial experience with this company, they followed up and truly went above and beyond to make it right. For a complex plumbing problem, I would call Scott at this company. It is a bigger company with bigger overhead. Great humans. Establish the pricing in advance with them. read more

My family needed a new water heater. James Nuckles came out quickly, and at a great price, replaced our 40 gal electric heater. We will definitely use Keep Smiling again. read more

May 27th Joseph , the tech, came to my house,,.. I was having a difficult time turning an outside faucet on/off!! He put a NEW handle on it & charged me $126.... IT IS STILL DIFFICULT TO TURN!! I contacted the company to talk to the Manager. He/she NEVER called me back!!! Also Joseph took one of my wrenches & it took about two weeks to get it back!! THEY wanted ME to write this,, that's why THEY never called back.. Don't use these people!! Michael/Winder, GA p.s. that's and EXPENSIVE handle read more

Jered was very professional and explained everything that was needed to complete the job. He gave me pricing before he began and did great.

Rip off! showed up late to my appointment and tried to charge me $2,600 for a 50 gallon water heater! I ended up getting mine water heater replaces for $1150. Stay away from this rip off company! read more

I ordered a plumbing inspection and what I got was a two sentence report and an estimate of $13,054.17. No detail about leaks, main water valve, main line, shut off valve, no pictures, no idea about how long the project would take. At this point I don't believe a detailed inspection was completed! Where is the proof? As a home buyer I expected more detail in the report. I called and spoke to William the "manager" for help but it was pointless. He stated that I had an "attitude" simply because I was expressing my frustration with this $150 "Inspection"! Labeling your customer is not providing good customer service! Speaking aggressively to your customer is not customer service! This is my first and last impression of this place. It's substandard I will not recommend or use it for any of my needs. Horrible! Should change the name to Keep Crying! read more

Keep Smiling Plumbing, Electrical, Heating & Cooling - Horrible estimate - Plumbing Near Me - Loganville, Georgia

Dillon Dobbs was the most amazing plumber/technician. He was nice, professional, courteous, respectful of our property, and very patient. He explained everything he was doing, and answered all of our questions. After 17 years of not having a plumber I can trust, I will now be using Dillon for all of our plumbing needs. I couldn't be happier with his service. I highly recommend!! read more

Professionalism at its best when it comes to plumbing. Prompt and cleanliness.If you are needing your plumbing done right and priced in your budget call this company.Honesty is what I love. read more

Keep Smiling Plumbing, Electrical, Heating & Cooling - One of the best Plumbing companies in Gwinnett. - Plumbing Near Me - Loganville, Georgia

The good: I was first pleased with Gingers professional demeanor and politeness. She even went over some key points about how to keep kitchen sinks pipes from clogging up in the future. I booked the appointment! The bad: They never showed up. This incident is far too common and very unsettling for busy consumer trying to get projects completed in a timely manner. Only to be consistently disappointed with techs that have no value for your time! Can I charge a no-show fee? Can I recoup my valuable time for free services? Of course not, but what I can do is warn the next consumer wanting to seek "keep smiling plumbing for services because I am not smiling. read more

Melvin, It absolutely disappointing to hear that you have been in business since 1985, and the way that you conduct business is by responding to a review on Yelp. As the business owner, I would encourage you to look into the details before jumping on Yelp and responding to my review. I don't have a basement sir. In addition, I have cameras all throughout my house first floor and at my front door. Would you like me to post what really transpired? Not looking for anything for free, I am grateful that your guy came out and helped my mother. I'm looking for some type of accountability for the additional charges. Glad that you felt a $53 credit took care of this matter. Thank you for being so concerned it shows. read more

We had the pleasure of meeting Dan as our technician. He was very pleasant and knowledgeable. We were frustrated after having another company come out and quote us three times higher than what it should be. Dan gave us what I knew was a more reasonable quote, he was very pleasant and got the job done properly and quickly. Happy to find them and will use them again! read more

We had multiple issues to be dealt with, including replacing a kitchen faucet and hooking up our refrigerator's water line for ice. Our technician was prompt and business-like, detailing all of the charges before completing the work. I would definitely recommend, if you're looking for plumbing services. read more

We have been using these folks for over 20 years now, and never had a problem. I do most of the plumbing tasks around our house, so we only call them when something is going seriously wrong, and they have always shoehorned us into their schedule. Great family business, with good folks who absolutely know what they are doing. We have never had to have them come out a second time because a repair didn't work the first time. For a plumber, that's incredibly important. Middle of the road prices for top of the line service. read more

Very prompt in coming out to fix my water problem outside. Anthony and Isaac did a great job on finding the leak. Would recommend them to my friends. Very professional and explain what needed to be done read more

Fast reliable service. Plumber was extremely nice and efficient. Definitely recommend this company!

Beware! Watch Out! A plumber from this company gave me an estimate of $850.00 to install 2 bathroom sink faucets. This estimate did not include the faucet fixtures since I had already purchased them. It would have been a very easy installation with no complicating factors. Of course I questioned him about the quote, but he said it was correct. I was absolutely shocked. I felt I was being taken advantage of since I am an older person. Thank goodness I did not fall for this astronomical, absurd estimate. One reason I contacted this company for an estimate was because I had heard good things about it. Sadly, this was not my experience. I found another plumber who will install the 2 faucet sets for a total of $150.00 which I consider to be a fair price. This is a difference of $700.00 to do the work. read more