Dylan was our technician came to fix or RINNAI THANKLESS water heater. He was thorough answered my…read morequestions and appear to be very knowledgeable about the functionality of the unit. Prices were affordable. I would definitely recommend using this company again. Just to know I've had other plumbers came out and claim they could service the water heater, but you shouldn't let anyone without a certification and a special training with RINNAI, work on your water heater. Ms. Lancaster.

Josh was professional, honest and personable. He diagnosed the problem and even after I had signed…read morea more expensive estimate, when he found the problem could be solved for less he let me know. Fast, efficient, and extremely knowledgeable. Highly recommended.

Peter was very knowledgeable and professional. He provided the service requested in a timely…read moremanner. I will definitely call him again for other plumbing issues. The cost was reasonable for the work he did.

Peter is great! He's helped us with several plumbing issues on our new house. He replaced our old…read morewater heater and gave us a great price. He's fixed two of our toilets as well. He's always extremely helpful, diagnosing the problem right away and quick to come out. Definitely recommend him!

I have been using Lloyd Johnson Plumbing since 2013. I could not ask for better, prompter, and…read moreknowledgeable service. They are great! Mike & Todd are courteous, helpful, they get back to you ASAP -- and while they are not cheap, but they're not exorbitant and you get your money's worth. No doubt about it.

On time, called ahead before coming which I like. Very professional and explain what they do. Would…read morerecommend them.

I called Lonnie King for a full toilet replacement and he responded very quickly. He offered to…read morecome out the same day, but I wasn't going to be home, so he gave me several other appointment options. He came right on time for the appointment, offered a fair price, and got right to work. It literally took him 55 minutes from the time he arrived at my door, to remove the old toilet, fully install a new one, and send me an invoice. The invoice had a full description of the service, with many pictures, detailing each step of the job that had occurred. I'll definitely be using him for all my future plumbing needs!

Lonnie King came same day (even though it was in the evening) to address a leak under my sink and…read morereplace a shower catridge. He put coverings on his shoes to protect our carpet and flooring. Lonnie had to turn off the water to replace the shower cartridge and advised on how to do it from outside the house. I asked him to check the condition of other sinks, related pipes, toilets, and water heater. He provided an honest assessment and I felt his final bill was affordable. I appreciated the timeliness and quality of Lonnie's work. The fact that he came out within hours, on the week of Thanksgiving, was a godsend!

It's hard to find a high-quality, fair priced company to come fix stuff at your house. So when you…read morefind one, it's important to support them. I have found one in The Civilized Plumber. There are three plumbers at the company: Dale, Doug, and Art. They have different personalities for sure; I can see how some reviewers may prefer someone more affable or another who just gets down to business. I am happy to have all three. And the office manager Nina is impossibly helpful and friendly. Each time they come to my house, I feel like I'm going to be taken care of. They are much less expensive than the big guys and I they've never tried to sell me something I don't need. They also have taken the time to educate me a little on the way my plumbing works. I feel lucky to have found someone I can trust.

I contacted the civilized plumber for an estimate of work on a p-trap. The service would require…read morecutting the ceiling open which would in turn need a drywall install. When I reached out to schedule the service it went smoothly; however, when I asked about the information of the drywall installer this is when things took a turn. I was not responded to and had to follow-up multiple times. I then wrote the team to note it was frustrating to have to follow-up so much on a crucial part of the work. For some reason using the word "frustrating" apparently was not seen as polite and I was labeled rude. I tried to explain my view point but was prompted to cancel my appointment. I really wouldn't recommend using this business because it's quite unprofessional the response I received, and I also find it alarming that a customer can't voice a viewpoint. I think businesses should be open to feedback and work with clients to reach a solution or at least acknowledge the viewpoint especially if it is factual. My main concern with this business is I can't imagine needing to solution with them if something goes wrong on the job site. The team feels inflexible, insensitive, and unprofessional. There are a million and one service agents in Atlanta, I'd keep searching and not utilize this team. Customers deserve to have a professional communication dialogue.

Had them come out to replace a faucet and it was a smooth experience start to finish. They showed…read moreup on time, knew exactly what they were doing, and the cost was really reasonable. Felt like I was in good hands the whole way.

From the owner: At Gold Standard Plumbing, we set the standard in customer service by keeping our clients informed…read moreand satisfied throughout the entire process. Our team is honest, reliable, and affordable, ensuring that your plumbing needs are met with the highest level of professionalism.

I would highly recommend Reggie the Plumber. From start to finish, the experience was seamless. I…read morereceived a notification when they were on their way and they arrived within the scheduled time slot, which I really appreciated. Cato, Reggie's son and assistant, performed the work. They were very polite, professional, and quickly fixed the issue I called about. Everything is working perfectly now. It's clear this is a well-run, family business that values efficiency and customer service. I wouldn't hesitate to call them again for any future plumbing needs.

Reggie Sr, Reggie Jr, and their whole team are the BEST! Reggie is truly the MAN. He has stepped up…read moretime and again to help my Dad with complex plumbing issues in our historic Avondale home. He has rescued us from a pipe burst crisis and stayed late to install a new sink. He has fixed one of our toilets, our kitchen sink, and basement filter system over time. Last night...Reggie came over to help my father with some last minute actions to prevent another frozen pipe scenario. Reggie the Plumber et al...they are friendly, kind experts who treat you like family. I highly recommend their services to others...although, I selfishly don't want to lose what seems like VIP status. Thank you, Reggie!

These guys are great. Real pros that know their stuff, and not afraid to do the real work. They…read moretook the time to understand the problem, did their investigation, very thorough and took the time to explain the issue. I am no plumber, but these folks are, and they were gracious with their time, and explained it all, and provide options, pros vs cons, best practices, and did not once pressure me to make a decision. Mark, Eddy, and Mike did a superb job. They had no bias, and gave me all the facts and options to make my own decision. At the end of the day, I feel like I can trust them. Real pros. Arrived when they said they would, did what they promise and even more. Fantastic experience. If you want a plumber you can trust.. look no further.

I requested TE to come out and diagnose why an existing circuit was not getting power. Instead of…read morejust fixing the circuit, I agreed to a new panel for my house since it was 60 years old. The price I was quoted was over 12k. I felt the electrician on my job, Jason S. was very high pressure in his tactics and told me I needed to decide that day, or lose potential discounts. I had also been without a kitchen for over 30 days, so I agreed to the work. The next day Jason and an apprentice come out to start the job. They take one whole day to remove and replace the new panel, no problem. Here is where it goes downhill. On the second day of work, Jason and another apprentice came out and instead of prioritizing the circuit I hired him for, they start installing the hardwired smoke detectors Dekalb county allegedly requires. This took all day! By about 4 pm, I asked if he was going to get the outlet done so I could use my dishwasher and he replied "I guess if I stay here all night". I said I guess thats what you got to do then, and they were here til nearly 8 pm. Then he made several other unprofessional comments about staying late. Jason never came back to my job. A new Electrician came out on Monday, Jason said he had an emergency job. The part where they earned this rating comes when I found out my pool motor circuit was not working on the new GFCI circuit. I explained to them it originally was on a two pole circuit and now they had it on two single poles. It was drawing 240v and they had the model number and should have researched the wiring on their own as professionals. Rather than listen to me, I had to wait all day for the new electrician (with Jason on the phone) come up with a new quote to fix which included trenching up and re-wiring my entire pool, ANOTHER 5 THOUSAND DOLLARS! I was livid. I started looking into this and it turns out I was right, it just needed a 2 pole GFCI. I talked to the second electrician the next day and told him I want to talk to a supervisor or manager. I got a call later in the day from Jeffrey who was going to look into it and get back to me the same day. He did not. He did call me the next morning and agreed to send one of his best guys out to install a 2 pole and see if that solves the problem. Well guess what, it did! And, I didn't have to pay another 5K. I expected to hear back from Jeffrey again to ensure the job was to my satisfaction as you should on a service recovery. I did not. I feel lied to, and that I was robbed and almost taken needlessly for thousands more, had I not done my research which should not be necessary as a layperson. I understand from TE employees the Electricians control the cost, and they get a commission from it. Unfortunately, I paid for an electricians summer vacation because I trusted him. Luis L and Nathan the electricians at TE, thank you! Micah, Gavin, Phillip the apprentices, thank you too! Jeffrey I thank you for doing the minimum by ensuring what I paid for was completed. Jason, no thank you at all. You've sowed distrust in professionals and your industry with your practices.

William arrived on time and completed the toilet installation without any issues. Would definitely…read morerecommend.

Came out in less than 24 hours, quickly diagnosed the issue and fixed it immediately. I'm just a…read moregirl so I don't know if the pricing was fair for the job but it wasn't an arm and a leg. He explained the issue then showed me the fix after it was complete. He also tried to assist with a separate issue but I'll need an electrician for that. Would definitely use again for my plumbing needs.

The Plumb Hero is an amazing company. They are extremely communicative, down to earth, and…read moreknowledgeable. When I needed a new water heater, Jaron came out quickly and took his time explaining the problem and step by step solution. He even created a work around until he could come back the next day to ensure I had hot water! On the day of installation, I wasn't able to be home so he took a video after the job was complete explaining the system and texted it to me. The team did an excellent job with the install (made sure it was up to code) and cleaned up thoroughly afterwards. They ensured I was happy with the result and that all of my questions were answered. I will continue to use them as my plumber from now on!

From the owner: We offer tank/tankless water heater installation, water filtration system installation, sewer line…read moreservices, emergency water leak services, hydro jetting, and water line replacement services to clients throughout Norcross, GA and the Metro Atlanta area. We look forward to working with you!