5 stars for the optometrist. Very professional and patient. Great experience. Back office staff…read moreand optical shop are terrible (2 stars at best). I've had issues with billing and had rude encounters with optician. I go elsewhere to fill my prescription but will continue seeing my doc and endure the billing dept. I have learned to request a statement soon after my appt so that I have a clear understanding of what I'm billed for and what insurance will pay. Can't trust them to get it right and follow up in timely manner.

Been going to this office for years for normal eyeglasses and contacts but as soon as I have…read moresomething that's more serious going on I feel like I was getting pushed out and just told I have this diagnosis and there's nothing you can do. Now I found out, after going to another eye Doctor who thought outside the box and didn't just say oh you have PVD he referred me to a Retina Specialist, where I got the actual diagnosis of uveitis, which could've been treated a lot sooner. I have a new eye doctor now I will not be going back to this practice.

I woke up with an eye issue this morning & called Heart of America as soon as they opened. They got…read moreme in half an hour later and I saw Dr. Edward's. She was very nice, very informative, and got me some meds sent in right away. The office was bright & clean. I highly recommend them!

Although Heart of America Eye Care claims in their mission that they strive to deliver the most…read morecomprehensive, compassionate & personal eye care, treating each patient as if they were family, this is the furthest thing from the truth. I was unfortunately referred to them as a result of my eye doctor being out of the country. I was fit in to be seen on 6/24/2022. Although the ladies at the front desk were kind upon my arrival, as soon as I made it back to the exam room, that's where the kindness ended. After waiting patiently for Dr. Amy W. Gemperli to enter the room, once she did, without so much as a hello, she rushed through my exam and performed it incompletely. Being someone who has had countless eye exams due to my condition, I am very knowledgeable of the process and procedures of this exam. After an exam that literally ended in about 5 minutes, she said that I was fine & could go, & that she didn't see anything wrong with my eye. When I questioned Dr. Gemperli's findings & explained that I've experienced the symptoms frequently enough to know that there's an issue, she again brushed past my concerns & repeated that she saw nothing, & abruptly sent me on my way. I paid my $80 co-pay & left the building feeling unseen, unheard, and untreated. Dr. Gemperli's lack of bedside manner was shocking & disheartening. After leaving Heart of America untreated & unhappy with the results of my appointment, & after having crucial parts of the exam skipped, as Dr. Gemperli appeared to be in a rush, I called her office & expressed my concerns. I was told that Dr. Gemperli would call me back at 12 to address my concerns. It wasn't until nearly 6 o'clock that evening that she returned my call. When I answered, once again, she seemed annoyed & her tone was unsettling. I shared my concerns with her about crucial parts of the exam being skipped, how the appointment felt rushed, & my concerns with her findings of nothing when I clearly was experiencing symptoms & pain. Her response added insult to injury. She replied, "That's what happens when you get fit in". I was aghast. I attempted to further explain to Dr. Gemperli that although I was grateful to be fit in, it didn't mean that I didn't deserve complete treatment. I also took the opportunity to share that as a woman of color, we are often gaslit when it comes to our pain in the medical field & we often feel unseen & unheard in spaces; however, she remained unsympathetic, unmoved, & offered no empathy or apologies for my concerns. In fact, she began speaking to me in a rude manner and I respectfully communicated that I would no longer continue on the call being spoken to that in that manner & I disconnected the call. I was treated with such disdain. I was fortunately able to get in with my Ophthalmologist a couple of days later where he confirmed that I in fact was experiencing the condition that I sought treatment from Dr. Gemperli for. Through my Ophthalmologist, I was given the proper treatment & prescribed the proper medications for my condition. After receiving the confirmation and validation from my office, I called Heart of America in attempts to reach someone higher up to address my concerns. I was transferred to a Blake in HR. With no answer, I left a detailed message & my availability for when I could be reached. I was never contacted. I called and left a message for a 2nd time and still was not called back. Unwilling to disregard the issue, I contacted Heart of America once more in attempt to have someone address my concerns. A Lisa answered the phone & after explaining to her that I needed to speak to someone regarding a recent visit with a negative outcome, she insisted that I share with her what had occurred. I responded that I had no desire of doing so & that I only wanted to get in touch with someone who could rectify my issues. She refused to provide the contact information of anyone that could help. Hence this review. My issues are still unaddressed & I am left speechless.

If you decide to say good-bye to glasses and contacts, this is THE PLACE to go! I have had mine…read moredone 22 month ago and it feels amazing. Initial consultation was with Dr Durrie himself, and the surgery was done by Dr Stahl. I appreciate all the work they have done. Over ten tests were performed on my eyes before starting doctor showed up. Dr Durrie went over the whole procedure in the consultation, told me about side effects. They have also warned me that there is a chance that this may not be permanent. Once I've confirmed that I would like to get the procedure done, I've talked to Brian about financing options and left happy (you just can not beat %0 financing). On the day of procedure they numbed my eyes (I declined taking Valium), explained to me everything once again, step by step, and warned me that they will be telling me what to do once the procedure starts. Oh, boy, those 5 minutes went by so fast. Procedure was painless, but a little uncomfortable. Once I got up from the surgical bed, I was able to tell the difference, my vision has changed. Forgot to mention that my husband was in a waiting room watching the procedure on TV with a nurse that went into detail explaining what was going on. I was sensitive to light for a few days, just as they said I would be, but artificial tears and sunglasses helped a ton. When you sign contract with these people they tell you there is a two year guarantee for the services performed. Well, I have forgotten about this, but they did not. They have called me about two weeks ago to remind that I need to be seen, as my guarantee will end in two months and they want to make sure I have no concerns they can help with. Say WHAT??? Can you imagine dealer calling you to ask if everything is ok with your car, as your guarantee wears out in two months?? I can't, as it does not happen. Durrie Vision does, because they care and they believe in the product they deliver. They won my heart and my business and I am so happy we chose them almost two years ago. THANK YOU Durrie Vision team for all you do.

I would not recommend this facility. It is just a money grab. I had Lasik surgery done nearly 10…read moreyears ago. I haven't been back since then for any services. I am aging and my vision is getting worse so I thought I would go back and look into a refractive surgery that my friend recently had done there. I signed up for a free consultation but when I arrived I was told since I had been seen there before they would not see me without collecting $275.00 since I was an "established patient". I was shocked. I had signed up for the free consultation. They refused to see me. I reiterated that I signed up for a free consultation and I hadn't been seen there in years and am interested in a surgery that I would be paying thousands of dollars for. They still would not see me without collecting the 275.00. I reached out to my friend and she stated she also had her Lasik surgery done there and her 2nd consultation was free. She also stated that when she was unsure if she was going to move forward with the surgery since it is not covered by insurance and costs nearly 10,000.00 they DISCOUNTED IT BY 1,000 PER EYE!!! I know this sounds a bit petty of me as I am willing to pay thousands for a procedure but it is on principle at this point. Durrie you just lost a sale for not willing to compromise on the 275.00 office visit of an "established Patient" that hadn't been there in years that signed up for a free consultation. I guess that is why the waiting room and parking lot is empty. You should probably review those polices for people like me. You are loosing business. Off to Sabates Eye Center I go for a free consultation. Maybe you all should check them out as well.

April 12, 2022, Dr. Michael Chappell, with the Moyes Eye Center in Lee's Summit, performed what…read moreshould have been a routine removal of a chalazion on my eyelid. However, when he attempted to inject lidocaine into my eyelid before the procedure, he injected the lidocaine into my left eye. The lidocaine included ingredients toxic to my eye, leading to excruciating pain, permanent eye damage, and disfigurement. As you can see by the attached picture, my eye is permanently disfigured. I was only 34 years old at the time of the incident, and it has caused immeasurable distress in my life. To make things worse, neither Dr. Chappell nor his employer, Moyes Eye Center, have taken any responsibility for their actions, despite Dr. Chappell admitting this under oath during his deposition: Q. Are you aware that one of the allegations in this case is that you inadvertently injected Lidocaine into her eye? A. Yes. Q. Are you able to rule out that that occurred during the procedure? ** A. I cannot rule it out. ** A. There's a number of possible causes for her postoperative post-procedure course. Q. And I know you went through some of them with me, but my question for you is are you aware if the doctors at Moyes who were -- who saw Ms. Dehnert in 2022, if you all were able to reach a consensus about the cause of her postoperative issues? A. Through many discussions and many evaluations, we have possible intraocular injection of medication as the most likely cause, with a number of other possible causes. I have been forced to hire an attorney and this matter remains unresolved, with Dr. Chappell denying my claims and offering me no compensation for my injuries. I am a single mom to a young daughter, which makes the emotional and financial stress of this incident even worse.

Moyes Eye Center: I first went to Moyes in July for my yearly eye exam. I saw Dr. Stockwell. She…read morewas absolutely wonderful. She took the time explain what was going on with my eyes, answer my questions, and make recommendations. I later had a consultation with Dr. Kam, who was also amazing to work with. He was pleasant, thorough, and explained my need for cataract surgery. Everyone at Moyse was friendly, supportive, and professional. I highly recommend this business.

I have been seen by Retina Associates at the Overland Park location twice and the Lenexa one once…read more Each time I came in, it was because my optometrist sent me and the Retina Associates office also insisted on it as "urgent" due to symptoms. It was very inconvenient for me to be there each time I went, but I did anyways because being able to see is quite important. Plus when they say "it can't wait til Monday", you listen! However, each time I was there and again explained the same symptoms to the actual doctor, I was treated with skepticism and a dismissive attitude, like "why are you even here". The 2nd time I was there they finally looked hard enough and found something... but only after my insistence that my optometrist saw something and would not have sent me for no reason. I don't generally give bad reviews and I try to give people grace, but three different visits with 2 different doctors and it's all been the same. So, if you want to be treated with disdain and waste your time, go ahead and use their services. Otherwise, 0/10, do not recommend. At all.

I had a 12:45 pm apointment at the Lawrence office. I walked out without ever seeing the doctor at…read more2:30 pm, I had deadlines at work, you should not have to wait that long when you have an apt. they must overbook.

I am a former patient. This practice seems to put their profitability ahead of their patient's…read morefinancial well being. If you have two or more insurance plans, they will insist that you use the one most profitable to them, even when it means additional additional out-of-pocket charges to the patient. In my option, that is unethical.

Jessica is an angel. She showed deep compassion to my grandma at her appointment. We have just…read morelost gpa last week and Jessica was so kind and considerate. She spent extra time with us to share loving words of encouragement. And of course, got grandmas new glasses fitting perfectly. Thank you!

I was pretty nervous about having cataract surgery. Two…read morethings: 1. I went in to get prepped and the next thing I remember was getting out of my car at home. 2. It was successful I can see day one

Dr. Banning did my cataract surgery. I had been near-sighted most of my life. I understood that…read moresurgery would improve my vision and I would still be slightly near-sighted. I was happy with that. He changed me to far-sighted without my knowledge. I spent months STRUGGLING to understand why I could not see the way I had expected. Dr. Shrack prescribed lenses, but she was not aware of what was causing my vision issues. I finally went to Dr. Banning to discuss my problems. He said that I requested to be far-sighted! After months of struggling this was the first I learned of the cause of my trouble. I was shocked as I would NEVER have requested this. He would not discuss and got mad and left the room. I tried different ophthalmologists and finally found an ophthalmologist and optometrist who helped me. The ophthalmologist said that most ophthalmologists will not make such a drastic change in a person's vision. If Dr. Banning really thought I wanted to be far-sighted, he should have discussed with me the problems this would cause. I would have realized he had it wrong and made the change before surgery. And, if he really cared about me, he would have seen that my hobbies are reading and sewing. These are not far-sighted activities. I think unkind thoughts of him every time I do something close.

I cannot speak for the quality of care, I really hope it is better than their scheduling . My son…read morereceived a referral over 3 weeks ago. I have called twice to follow up ( even though they were supposed to call me). I was told the referral was on the doctors desk and they would get back to me ( most likely the next day). This was over two weeks ago . I have lost confidence in this office and requested a referral to another specialist . They have already met with him and completed a series of tests. My son needs surgery to prevent further vision loss. Good thing I went with my mother's intuition instead of waiting on this office.

In again for another check up on my scratched cornea. Arrived 10 mins early and they took me right…read moreaway. Visit was quick and painless. An assistant came in with the eye doc and took notes as he examined my eyes then once he finished the assistant stayed in the room and scheduled my next follow up. I thought that made it quick and easy. I walked out and was on my way.

very good help but sometimes it takes a month or two to get to see the right doctor after your…read moreinital appt.

They're always so busy here but they take of you instantly when you set an appointment here. Only…read morewent here for a laser. Laser off the lashes that's been bothering and I believe one of the doctors is so hyper but he got a steady hands. The way he numbs before and then laser is kinda scary. I can see blood and smell the brunt hair. He gave ointment to help with the pain and healing. Still trying to figure out if it's good or bad. Check back for a follow up.