I woke up with an eye issue this morning & called Heart of America as soon as they opened. They got…read moreme in half an hour later and I saw Dr. Edward's. She was very nice, very informative, and got me some meds sent in right away. The office was bright & clean. I highly recommend them!

Although Heart of America Eye Care claims in their mission that they strive to deliver the most…read morecomprehensive, compassionate & personal eye care, treating each patient as if they were family, this is the furthest thing from the truth. I was unfortunately referred to them as a result of my eye doctor being out of the country. I was fit in to be seen on 6/24/2022. Although the ladies at the front desk were kind upon my arrival, as soon as I made it back to the exam room, that's where the kindness ended. After waiting patiently for Dr. Amy W. Gemperli to enter the room, once she did, without so much as a hello, she rushed through my exam and performed it incompletely. Being someone who has had countless eye exams due to my condition, I am very knowledgeable of the process and procedures of this exam. After an exam that literally ended in about 5 minutes, she said that I was fine & could go, & that she didn't see anything wrong with my eye. When I questioned Dr. Gemperli's findings & explained that I've experienced the symptoms frequently enough to know that there's an issue, she again brushed past my concerns & repeated that she saw nothing, & abruptly sent me on my way. I paid my $80 co-pay & left the building feeling unseen, unheard, and untreated. Dr. Gemperli's lack of bedside manner was shocking & disheartening. After leaving Heart of America untreated & unhappy with the results of my appointment, & after having crucial parts of the exam skipped, as Dr. Gemperli appeared to be in a rush, I called her office & expressed my concerns. I was told that Dr. Gemperli would call me back at 12 to address my concerns. It wasn't until nearly 6 o'clock that evening that she returned my call. When I answered, once again, she seemed annoyed & her tone was unsettling. I shared my concerns with her about crucial parts of the exam being skipped, how the appointment felt rushed, & my concerns with her findings of nothing when I clearly was experiencing symptoms & pain. Her response added insult to injury. She replied, "That's what happens when you get fit in". I was aghast. I attempted to further explain to Dr. Gemperli that although I was grateful to be fit in, it didn't mean that I didn't deserve complete treatment. I also took the opportunity to share that as a woman of color, we are often gaslit when it comes to our pain in the medical field & we often feel unseen & unheard in spaces; however, she remained unsympathetic, unmoved, & offered no empathy or apologies for my concerns. In fact, she began speaking to me in a rude manner and I respectfully communicated that I would no longer continue on the call being spoken to that in that manner & I disconnected the call. I was treated with such disdain. I was fortunately able to get in with my Ophthalmologist a couple of days later where he confirmed that I in fact was experiencing the condition that I sought treatment from Dr. Gemperli for. Through my Ophthalmologist, I was given the proper treatment & prescribed the proper medications for my condition. After receiving the confirmation and validation from my office, I called Heart of America in attempts to reach someone higher up to address my concerns. I was transferred to a Blake in HR. With no answer, I left a detailed message & my availability for when I could be reached. I was never contacted. I called and left a message for a 2nd time and still was not called back. Unwilling to disregard the issue, I contacted Heart of America once more in attempt to have someone address my concerns. A Lisa answered the phone & after explaining to her that I needed to speak to someone regarding a recent visit with a negative outcome, she insisted that I share with her what had occurred. I responded that I had no desire of doing so & that I only wanted to get in touch with someone who could rectify my issues. She refused to provide the contact information of anyone that could help. Hence this review. My issues are still unaddressed & I am left speechless.

If you decide to say good-bye to glasses and contacts, this is THE PLACE to go! I have had mine…read moredone 22 month ago and it feels amazing. Initial consultation was with Dr Durrie himself, and the surgery was done by Dr Stahl. I appreciate all the work they have done. Over ten tests were performed on my eyes before starting doctor showed up. Dr Durrie went over the whole procedure in the consultation, told me about side effects. They have also warned me that there is a chance that this may not be permanent. Once I've confirmed that I would like to get the procedure done, I've talked to Brian about financing options and left happy (you just can not beat %0 financing). On the day of procedure they numbed my eyes (I declined taking Valium), explained to me everything once again, step by step, and warned me that they will be telling me what to do once the procedure starts. Oh, boy, those 5 minutes went by so fast. Procedure was painless, but a little uncomfortable. Once I got up from the surgical bed, I was able to tell the difference, my vision has changed. Forgot to mention that my husband was in a waiting room watching the procedure on TV with a nurse that went into detail explaining what was going on. I was sensitive to light for a few days, just as they said I would be, but artificial tears and sunglasses helped a ton. When you sign contract with these people they tell you there is a two year guarantee for the services performed. Well, I have forgotten about this, but they did not. They have called me about two weeks ago to remind that I need to be seen, as my guarantee will end in two months and they want to make sure I have no concerns they can help with. Say WHAT??? Can you imagine dealer calling you to ask if everything is ok with your car, as your guarantee wears out in two months?? I can't, as it does not happen. Durrie Vision does, because they care and they believe in the product they deliver. They won my heart and my business and I am so happy we chose them almost two years ago. THANK YOU Durrie Vision team for all you do.

they told me that insurance would not pay for my cataract removal and insert lens but they could…read morefinance the $10,000 after my surgery the surgery center also charge my insurance for $10,000. please get this done with a company that works with insurance so you don't pay double!

April 12, 2022, Dr. Michael Chappell, with the Moyes Eye Center in Lee's Summit, performed what…read moreshould have been a routine removal of a chalazion on my eyelid. However, when he attempted to inject lidocaine into my eyelid before the procedure, he injected the lidocaine into my left eye. The lidocaine included ingredients toxic to my eye, leading to excruciating pain, permanent eye damage, and disfigurement. As you can see by the attached picture, my eye is permanently disfigured. I was only 34 years old at the time of the incident, and it has caused immeasurable distress in my life. To make things worse, neither Dr. Chappell nor his employer, Moyes Eye Center, have taken any responsibility for their actions, despite Dr. Chappell admitting this under oath during his deposition: Q. Are you aware that one of the allegations in this case is that you inadvertently injected Lidocaine into her eye? A. Yes. Q. Are you able to rule out that that occurred during the procedure? ** A. I cannot rule it out. ** A. There's a number of possible causes for her postoperative post-procedure course. Q. And I know you went through some of them with me, but my question for you is are you aware if the doctors at Moyes who were -- who saw Ms. Dehnert in 2022, if you all were able to reach a consensus about the cause of her postoperative issues? A. Through many discussions and many evaluations, we have possible intraocular injection of medication as the most likely cause, with a number of other possible causes. I have been forced to hire an attorney and this matter remains unresolved, with Dr. Chappell denying my claims and offering me no compensation for my injuries. I am a single mom to a young daughter, which makes the emotional and financial stress of this incident even worse.

Moyes Eye Center: I first went to Moyes in July for my yearly eye exam. I saw Dr. Stockwell. She…read morewas absolutely wonderful. She took the time explain what was going on with my eyes, answer my questions, and make recommendations. I later had a consultation with Dr. Kam, who was also amazing to work with. He was pleasant, thorough, and explained my need for cataract surgery. Everyone at Moyse was friendly, supportive, and professional. I highly recommend this business.

I have been seen by Retina Associates at the Overland Park location twice and the Lenexa one once…read more Each time I came in, it was because my optometrist sent me and the Retina Associates office also insisted on it as "urgent" due to symptoms. It was very inconvenient for me to be there each time I went, but I did anyways because being able to see is quite important. Plus when they say "it can't wait til Monday", you listen! However, each time I was there and again explained the same symptoms to the actual doctor, I was treated with skepticism and a dismissive attitude, like "why are you even here". The 2nd time I was there they finally looked hard enough and found something... but only after my insistence that my optometrist saw something and would not have sent me for no reason. I don't generally give bad reviews and I try to give people grace, but three different visits with 2 different doctors and it's all been the same. So, if you want to be treated with disdain and waste your time, go ahead and use their services. Otherwise, 0/10, do not recommend. At all.

I had a 12:45 pm apointment at the Lawrence office. I walked out without ever seeing the doctor at…read more2:30 pm, I had deadlines at work, you should not have to wait that long when you have an apt. they must overbook.

I am a former patient. This practice seems to put their profitability ahead of their patient's…read morefinancial well being. If you have two or more insurance plans, they will insist that you use the one most profitable to them, even when it means additional additional out-of-pocket charges to the patient. In my option, that is unethical.

Jessica is an angel. She showed deep compassion to my grandma at her appointment. We have just…read morelost gpa last week and Jessica was so kind and considerate. She spent extra time with us to share loving words of encouragement. And of course, got grandmas new glasses fitting perfectly. Thank you!

I was pretty nervous about having cataract surgery. Two…read morethings: 1. I went in to get prepped and the next thing I remember was getting out of my car at home. 2. It was successful I can see day one

Well, where do I start?! Three visits in the past two months, initial exam, surgery, and that one…read moreweek follow-up. consistnely having to wait on Dr. B. which in this Gulf War Veteran's perspective is a bit too long! Listen I get it! Let me inconvenience these delusional customers by continually over-booking on a regular basis to grow that account! From check-in, insitial screening by those asst's then off to the waiting room aka "Patient Hell!" Yeah, just a bit impatient but call out BS when I see it. I've made it clear twice that 1 hour wait for each of the two exams is unacceptable and will ultimatley pull the trigger with putting a stop to it because as and individual that's gone through cornea transplants and cataract surgeries in each eye I can see it a mile away! Asst's response as she guides me to a room and quite bluntly I ask sarcastically "is this another waiting room?" Her response "she's busy" as if to indicate that's a truly acceptable! Getting fired up I asked her who the hell isn't these day?! In other words stop with the "her time is more important than yours" crap please!Checking out I asked the desk clerk for a simple invoice or just or proof of attending the appt for my records and after waiting 15 minutes as she's training a new hire she ultimately call someone from the back which seemed as clueless as she was as I ask myself wtf is going on here?! Because for whatever reason with all that brain power that code was never cracked and so I provided my email address as requested hoping we could close the loop on this matter and here it is almost two weeks later and NADA! Also that retired GS and am well aware that absolutely nothing will change until the operation is exposed! Yes, I'm transparent and full disclosure so plan accordingly YOU!

I cannot speak for the quality of care, I really hope it is better than their scheduling . My son…read morereceived a referral over 3 weeks ago. I have called twice to follow up ( even though they were supposed to call me). I was told the referral was on the doctors desk and they would get back to me ( most likely the next day). This was over two weeks ago . I have lost confidence in this office and requested a referral to another specialist . They have already met with him and completed a series of tests. My son needs surgery to prevent further vision loss. Good thing I went with my mother's intuition instead of waiting on this office.

In again for another check up on my scratched cornea. Arrived 10 mins early and they took me right…read moreaway. Visit was quick and painless. An assistant came in with the eye doc and took notes as he examined my eyes then once he finished the assistant stayed in the room and scheduled my next follow up. I thought that made it quick and easy. I walked out and was on my way.