Staff up front was not helpful on when we would be took back. It was 2 hours before we finally got…read moreback into a room and all they did was check his eyes when they got checked a week ago. After tha in a separate waiting room waiting another 2 hours to have his eyes measured. This is ridiculous, if only people cared about their patients. wont be getting surgery done here or anything

Thorough exam, kept things moving. Friendly. Silly you have to write more than this. Pleased with…read moreservice.

I have been going to this practice since before it moved to this location, so decades. The new…read moredocs, Dr. Harrison and Dr. Hunt, have kept the old tradition of extremely professional service. Appointment time was kept promptly, which to me is the hallmark of a well run practice. BTW, some of the whiners giving bad reviews complain about delivery times. All practices (even Wal-Mart and Sam's) are at the mercy of the optical labs. While this has not been my experience here, it's an issue for any optician's office - small or large. Like only 2 companies dominate the market world wide.

After going through my eye appointment. I was told that my glasses would be done in two weeks…read more Never got a call, so when I did call in they told me unfortunately, my glasses came in incorrect. I was told it would be another two weeks. They're trying to put a rush on it. Another two weeks went by, never received a call after two weeks. So I called and they told me that my order was lost in the mail ‍.I again received no call from them. I called to find out if they were in after another two weeks. I was finally told "oh yes, they're in." I never got a call to find out any of this from them! I was hoping for an apology or something from them, but nothing. That's not the only problem I've had with this place. Be careful.

Great clinic! They were able to get me in quickly after I checked in. Eye exam went well. They all…read moreanswered all my questions. Very friendly staff. Overall great experience!

Very friendly staff, easy to get to from Johnson City and little to no wait time. Glasses and…read morecontacts take about 2 weeks (which is normal) and they will attempt to accommodate pick up if you are unable to be there by closing. Lots of frames to chose from and was in/out in less than 1 hour total.

Great eye care and great people. They have taken care of everything for me and they make the…read moreprocess easy.

The office staff was very nice, and they filed my insurance with only mild frustration. (They did…read morenot cancel my materials authorization after I declined purchasing them there; this added an extra step when attempting to use those elsewhere. A common and fixable problem, not a huge issue. But I recommend you confirm they cancelled an authorization you don't use.) The experience with the doctor itself was bad. I cried after I left. I felt she was annoyed that I was there, that her time was being used at all, and she and her daughter were making jokes about having a "chip on a shoulder" that felt like a code to make fun of either me or someone else, which did not feel appropriate in front of a patient. The very kind office staffer who checked me out was such a gift after that experience. Again, I cried after I left. I know she has an otherwise good reputation, so that should be noted. (And I am not a high maintenance patient, but it was a really horrible visit.)

Dr. Carlson's office is equipped with the latest technology to aid in their optical assessments…read more The staff members are always friendly & courteous and the eye exams & diagnoses are thoroughly & clearly explained. Wait time was about 15 minutes. I've been a patient of Dr. Carlson's since he took over the practice in Johnson City & I've found him to be thorough in his examinations and accurate in his analysis.

Got a call 30 minutes or less from appointment time that they were understaffed and could not…read moreaccommodate the contact fitting we were scheduled for. What the heck has happened to this once very reputable business? It has seriously taken a nosedive. We are now going to be a month out from original appointment to do contacts (if they can accommodate that appt). Sad. Your understaffing is not your customer's fault and customers should be notified before 30 minutes to appointment time.

I am very impressed by this practice. I was met promptly and professionally. I waited less than 5…read moreminutes to be seen once I checked in. Throughout my eye exam, everyone was very pleasant and professional. Time was taken to answer my questions. I also love that you can complete the history questionnaire online before your appointment. They have very convenient hours and calls are promptly returned.

From the owner: McMillin Eyecare is one of the Tri-Cities' leading eye care practices. Located in Colonial Heights,…read morewe serve patients of all ages throughout the Tri-Cities and surrounding areas. McMillin Eyecare provides patients with all aspects of eye care services ranging from routine eye exams and contact lens fittings to treatment of eye disease. We provide surgical co-management and consultation for cataract and laser refractive surgery and are an affiliate of TLC laser eye center. Our practice strives to provide the highest quality of full scope optometry in the diagnosis, treatment, and management of our patients' visual systems and their ocular health. McMillin eyecare maintains a large inventory of soft disposable contact lenses so our patients are able to be fitted and leave with their contacts the same day. Our on-site finishing lab allows us to provide same day service on many eyeglass prescriptions. McMillin eyecare's full service optical dispensary is staffed with

Great customer service at this location (JC). My original eye exam and prescription glasses are…read morefrom the Kingsport location. I feel the JC Visionworks is better suited for my needs and is more customer focused. Easy to find from the highway. Don't need an appointment for adjustments or pickups.

Dr. David Spangler refused to take the time to TRY and make my wife's vision better or even explain…read morewhat was happening. He did say she had a lot of scar tissue and that she needs glasses and to follow up with her eye surgeon. In fact,, within 10 seconds of her looking at normal size letters, he gave up, switched to some of the largest letters I have seen, and that is what he based the entire eye screening on for the one eye having issues. I wouldn't even attempt to make that eye see any clearer. So, we thought he was rude but accepted her fate...she really needs glasses. We get the text that her glasses are in, so we both head down to pick them up and she can't see any better. Mind you, two days prior to getting this text, she has a follow up with her eye surgeon where they do an exam and can have her reading and seeing distance without issue. We are told by the staff that the doctor said she will not get better vision than 20/80. I explain to them the experience at the eye surgeon and the experience with Spangler. They have my wife try the glasses for a while anyway. Needless to say, we have returned the glasses, contacted corporate to get the refund of the eye exam...and thanks to a second opinion down the street, she now has a 20/40 prescription and can see again. But the same guy that helped up when picking up the glasses and we expressed that Spangler didn't even try...made a comment that they did not try to get us to the other doctor, Gordon? If you know you have a bad doctor to begin with, why are you letting people be seen by this guy?