We've used Keith Nelson plumbing for various plumbing repairs and have always been pleased with their service. Our most recent experience was over the top excellent!! Our laundry room flooded due to a washer draining issue, they got to the house in less than 20 mins. He also replaced a few leaking valves during the visit. Great service at a great price!! We will continue to use them for future plumbing needs. read more

Within just a few days of calling for an appointment, Justin was able to come out and fix my outdoor faucet (which meant completely redoing it) as well as changing out my kitchen faucet as well. He arrived on time and did not seem rushed as he proceeded to do both jobs very professionally, and I would definitely call them back again for any of my plumbing needs. Sue B. Stillwater read more

DJ with Keith Nelson Plumbing was outstanding. We had a last-minute need to change out the pressure relief valve on our hot water heater just before our move. DJ was able to make the time to come on short notice and he was quick, friendly, skilled and efficient with the job. Would definitely do business again! read more

I replaced a water heater with this company. I was serviced by the new owner, DJ. Friendly and very informative. Recommended against my request to add a drip pan, which would have given him more money but he didn't feel was a good call and explained why. Pricing was good, they were about 150 less than another bid. My guess is I could have found a little cheaper but I would still go with this company due to their honest/informative approach. read more

Best plumbing service in the Twin Cities! Very professional and knowledgeable, not to mention low rates. I compared prices with many other big named plumbing companies and found that Keith Nelson Plumbing was the best price and they use the best parts and charge low for labor. Would highly recommend them for any plumbing, toilet problems, shower repairs, water heater leaks, re-piping or any issues with your bathroom! read more

Justin and DJ are very responsive and helpful! We really appreciate the services of Keith Nelson Plumbing. Their work quality is solid and I highly recommend them! Stop your search and give them a call. read more

I had some water heater issues with a brand new water heater (not installed by Keith Nelson Plumbing). I called and Justin came out right away! Turns out, it was a manufacturer defect. He stayed and took out the old one and put in a new one to get me hot water again! Great customer service! read more

No one likes when crap goes wrong with your plumbing. No one. So, when you're having problems with your pipes, you can't mess around and call some clown to get things done. No. No. You need to call Keith Nelson. I won't get into what happened, but let's just say I tried to fix it myself and ended up $&%^ing the bed. A quick call to Keith (on Saturday afternoon!) and he was there within a couple hours. Great guy, friendly, and didn't make me feel like a toolbag for gumming up the works. He worked fast and did a kick-ass job. For laughs, he even checked my garbage disposal and made an adjustment there, too. Jesus. I couldn't even do THAT right. But if you want the best and just an all-around good guy taking care of your plumbing needs, dial up Keith. Don't F around. read more

Keith was great! I got a new dishwasher from my mother-in-law and tried to put this thing in myself, terrible life choice. After opening it up and realizing that this was beyond me, I found Keith based on a recommendation from my mother-in-law. He was everything she said and more. Not only was the dishwasher installed, but I had some inherited less than effective plumbing under my kitchen sink, he replaced the turn-offs and a few pieces of pipe that were significantly corroded. He came in, did not only what I asked, but also what I needed, was way more affordable than anyone else with incredible professionalism. He also took a look at some things in my house like my water heater. He let me know that my water heater looks great right now, though based on age I should keep an eye on it as most water heaters leak between 12 and 16 years old (mine is at like 15). He served me as a person, not as a quick job or buck. Thank you Keith! read more

ron w we have used this service several times 2 water heaters 1 water softner and installed high rise toilet his team is very professional we had a water leak in basement ceiling keith came right away and fixed leak ins company denied claim with his help they reconsidered and paid claim would highly recomend this team woodbury mn read more

In short (details below), if you're rich enough, have no problem blindly accepting what ever price and random and inconsistent explanation they quote without daring to question anything, and are ok with unnecessary parts being replaced (like a practically new valve and water line to a toilet tank because "that's just how they do it"), yeah hire them. But if you (heaven forbid) have questions, or want to know why/how and understand what you're being billed for, Keith's arrogance and over-inflated sense of self-importance rears it's ugly head and he'll let you know to your face that he's too good to answer your questions and work for you. I work from home and have a busy work schedule, so planning ahead and coordinating meetings and home repairs is essential. I emailed the email address on their website to ask some questions so I was prepared when the work was to be completed. I asked about pricing to replace a faucet in my kitchen, rebuild the toilet hardware in the tank, and install a water softener with and without providing the water softener. I also asked if I would need to provide any additional supplies or hardware with the faucet I wanted to have installed. I received a response (from an unknown person as the responder didn't sign the email) asking for a picture of my current faucet and a price for installing a provided water softener. I had some difficulty sending the photo, never learned if it finally went through. I questioned the price based on prices of water softeners I had looked at and was told they only install two types of softeners and won't install a client provided softener. So they must be purchased through them. Ok, fine. I called & left a message to make an appointment to have them replace the faucet and rebuild the tank. Received a call back to schedule something and asked the person again about the prices, letting him know I had sent emails but didn't get a response on those questions. I was told that a standard faucet replacement cost about $170 (give or take) and a standard tank rebuild cost about $125 or so. It was also mention of a cost to come in and estimate but would be waived (basically) if the work was completed. I also asked about how the water softener pricing was calculated and was informed that there is the cost of the softener & supplies to install with a small markup (of course-this is standard) and the cost to do the work. When I asked about hourly labor cost, I was told that jobs are priced as a whole and I needed to keep in mind that they are trained and certified in their job. We set up the appointment for today. Keith and his associate arrived this morning to install the faucet and repair the toilet. They looked at the kitchen sink first and then the toilet. Then we all went back up to the kitchen so Keith could tell me the total cost. The kitchen faucet would be $311, because that's the price to install a faucet. They would also tack up the line from the dishwasher that wasn't looped up and over like it should have been. The toilet tank rebuild would cost $111 (since they were already here), and he recommended an accordian pipe be replaced for $185 ($20 for the new pipe piece one foot long, and labor) because it's not up to code. When I asked how long it took to install the new piece of pipe, Keith got offended and started saying how they've had multiple discussions with me about pricing and that he doesn't believe that I'm a good fit for them to do buisness with. Their prices are their prices and that's just the way it is. He's priced high-middle of the market and he doesn't feel that I'm the type of person he wants to work with. He'd rather go work for people he wants to work for and who want him to work for them. When I told him I just want to understand how things are priced (as is my right as a consumer) he told me he has prices for each job and that's just how it is. When I suggested he put he those prices on his website, he scoffed and said he would never do that. They are in the business of problems, not plumbing. They fix problems and every job is different. (Which then indicates that his prices aren't set prices by job type as he previously said, but customed prices based on what needs to be done for each job, which then should be able to be broken down and itemized. The lack of consistency in his explanations is concerning.) read more

I found Keith when we needed a gas range installed. He was careful to warn us about the possible cost before coming out. By the time we left we asked him to submit a bid for our basement finish project. He and his crew were wonderful - always on schedule, neat and pleasant on the job and helping us make good purchase decisions. This is a great family business. read more

Keith and DJ are awesome! I can't say I've had better, more professional and timely service. After a very grueling and frustrating search for a company that could replace my water heater, Keith and DJ came to the rescue! They were absolutely exceptional in carefully helping diagnose the issue, provide a practical solution and resolve the problem on the same day!!! I am so thrilled to have found them and would not go with any other company. I am very thankful for their timely, honest and very professional approach. Thanks guys! read more

We had issues with frozen water pipes on New Years Day. The owner took time out of his Holiday to help us resolve our problem. He was very knowledgeable and helpful. They will definitely be my first call with any future issues. read more

We recently moved into a townhouse in Inver Grove Heights that needed some plumbing attention. The shutoff for the dishwasher was completely frozen and it was our intention to replace the dishwasher. The kitchen faucet was also in need of replacement. We also had three toilets we wanted to replace that were badly etched/stained due to hard water. Lastly, the water softener that should have been there to deal with the hard water problem had been removed so we needed a new water softener installed. Being new to the neighborhood, we looked to Yelp to find plumbers who could handle the job. Based on positive reviews, we contacted Keith Nelson Plumbing. They were quick to get back to us and scheduled a visit to assess our needs. Justin came to our home and within a day we had a quote. We decided to go ahead with the entire list of items that needed attention. Justin and DJ spent the better part of a day doing the complete job. They both did excellent work and left the place spotless when they were finished. Justin even did some additional work at no extra charge. We couldn't be happier and will definitely call Keith Nelson Plumbing the next time we need plumbing help. read more

Keith and his team replaced our water heater that also ran our in floor heating and our water softener. Very responsive to all my questions and gave me an estimate on the spot. I'd called 5 other companies and they didn't get back to me or gave me a very late overpriced estimate. Keith gave the best price and didn't play games. They came in to do the job quickly and finished in one day. They had already finished the job when another company got back to me on their estimate. Really nice and professional group of guys. We will never call any other plumber again. Thanks Keith and DJ and team. read more

Keith is awesome! He came over to assess our leaking shower stall situation free of charge and gave us some great recommendations. I would not hesitate to call Keith again in the future. Thank you! read more

Keith came out the same day we called him to help us fix a leaking shut off valve and replace a broken main water drain under our house. He stayed late into the evening to make sure it was done and done right. My husband called him "the Babe Ruth of Plumbing". We highly recommend him! read more

As a repeat customer of Keith Nelson Plumbing I was amazed at his memory of not just the dynamics of the house and the plumbing set up, as well as the area of town and neighborhood but, the restrictions of timing to get work done at this household. I sent a few photos of the crisis we were in this time and within minutes he was on the phone with me with directions to get me out of crisis mode!! This solution worked perfectly as it did not effect any of the service to the rest of the house and I could go into "cleanup" mode. But, this is not the end of my story. Keith assured me he had an errand to run a short time from when we were done on the phone and he would be happy to stop on by to check to make sure we were secure in our situation. True to his word, he stopped by about an hour later to look it over. Our problem stemmed from an add on system that was installed many years previous and was no longer being used. He offered to take it all out, on the spot, if I wanted, so we would never have to worry about problems with this again. Money well spent for peace of mind!! Thank you Keith for your dedication and care to your customers! If you choose Keith Nelson Plumbing just one time, I guarantee you, you will never look any further for your future plumbing services. You will have chosen your plumber for life! Keith is a kind and personable man with whom you can trust not only his word but his workmanship 110%!!!! read more

Keith and his amazing crew took on 2 big jobs for my 96 year old grandmother whom still resides in her 3 story 1920's era home. He went well above and beyond what was asked of him. He really knew how to speak to her, was patient with her when she asked repeated questions, he was a real gentleman. He was very knowledgeable in his fields of work and accommodating to requests of finding fixtures that matched the current era of the home. This home is in distress, but he never made her feel shame. His number one priority was her safety. He had budget-minded solutions to get the jobs that needed to be done, done in a timely fashion. I would recommend Keith Nelson Plumbing and Heating to anyone that was looking for respectful, cost-effective, and knowledgeable service! read more

Had to replace our water heater right after Christmas. The service was exceptional from the first phone call to the installation. Honest, friendly, knowledgeable, reasonable prices, no hidden fees, everything went smoothly, and was done professionally. I never would have thought replacing a water would be a pleasant experience, but this time, it actually was. So happy and relieved to have found Keith Nelson plumbing. Will never call anyone else! read more

We have used Keith Nelson Plumbing several times and have always been greeted with awesome customer service and quality work. Twice we tried to start a plumbing project on our own (not a good idea!!) and had to call Keith to fix what we started. Both times he made a special trip to our house after his regular day was complete. He is extremely professional and friendly. Let's just say Keith will always be our go-to guy for any future plumbing needs!! read more

Very happy with my new water heater install! Reasonably priced and professional service. Arrived on time and everything went smooth from start to finish. read more

Keith is amazing--like the old time customer service that your grandparents had. Called me back quickly, tried to coach me over the phone for a diy fix and then came over the very next morning and was able to fix my issue in less than 5 minutes! He will now be my go-to plumber and permanent referral! read more