Please believe the negative reviews and save yourself a headache. I spoke with a sales person and negotiated a deal on a new GMC Canyon SLT. When we got down to my trade, they tried to tell me that the buy out price was more than 2000 dollars more than my contract stated because they are a dealer. I contacted my lease officer and was told that the buyout was the same for the dealer and me. I ended up purchasing my truck from Kutztown GMC and they paid off the lease for my original buy out price saving me over 2 thousand dollars. What a scam! They also are manipulators with bait and switch. Buyer beware with this outfit! read more

Actual auto service was fine and waiting area was comfortable, but car was on time for appointment and sat for nearly 30 minutes in waiting area... then afterward for over 20 minutes parked in pickup area before paperwork was brought to cashier. I felt like my time was not respected. read more

Went to get my car serviced there. Jesse Lopez helped me out and it was nothing but a pleasant experience. Will definitely take my vehicle back there and ask for Jesse. read more

Worked with Heather Doll who was absolutely amazing to do business with. She took the time to understand our situation and found a way to get us into a brand new vehicle in the price point we wanted. Would definitely come back for the next vehicle. read more

Nick Sisson and Mike Yerger are amazing and got us a great deal. We bought a vehicle and decided that we didn't want that vehicle. We were able to return that vehicle for a different vehicle and they got us into a vehicle that met our needs better for a lower payment. Very accommodating and friendly. read more

I forgot to read the reviews before I went to look at a used truck All the bad reviews are true, no fabrication at all ,First the low ball offer for my trade then he refused to give me my keys back until I explained why I thought I should get more than he offered basically saying I had to accept his offer I asked for my keys the first time and he kept holding them , I asked for my keys louder the second time and he said I have your keys and still held on to them , the third time I asked for keys very loudly and he gave them to me , lucky him because if I had to ask again he would have had a mouthful of bloody chicklets. All the people in the store heard me yell and watched me walk out . I hope some of them walked out behind me because if they didn't they got screwed , I guarantee it. read more

Awful Place to deal with getting a car. Personally dealt with the sales manager, Matt Kelly. He was initially very responsive in replying with numbers, but then he just stopped communicating. I figure that he sold the vehicle we had agreed upon, and didn't have the professional courtesy to tell me. I would have been happy to take a similar vehicle. I had a friend email him to make sure he was not on vacation, and he got right back to my friend. Anyway, I would steer far clear of this charlatan and his Mickey Mouse operation. read more

STAY AWAY FROM THIS SCAM, RIP OFF CAR DEALERSHIP! Last summer my mom was looking to trade in her GMC Envoy so we came here and looked around. The car salesman seemed friendly and nice at first. Finally my mom saw a Nissan Maxima that she liked and we test drove it. The car salesman talked us into buying it. The next morning, my mom decided she wanted to keep her Envoy. Kelly says they have a 72 hour grace period that within those three days if you change your mind you can undo the deal no problem at all. Well when she called no one answered. She left a message, and never received a call back. She called again the next day, still no answer or call back. They kept blowing my mom off until after the 72 hour mark. Then they were saying there was nothing they could do since it was after the 72 hours. They offered her to trade in the Nissan for another car, but my mom didn't like anything else and just wanted to Envoy back. My mom stated how she called the day after and never received a response back. They continued to treat my mom and I like crap, and blow us off. Throughout all of this time as well, the Nissan started showing how crappy it was. It wouldn't start, made weird noises when it was running, and just overall ran weird. Finally after a war with this place, my mom saw her Envoy on the lot. She kept repeating how she just wanted her Envoy back. After a long time, and literally a war with this place Kelly Buick made my mom BUY her car back! In the end she was happy to have the Envoy back but didn't think it was fair how she had to buy her car back. Kelly Buick is the worst car dealership I have ever seen and unless you want to get ripped off, scammed, and treated like crap, go buy a car somewhere else. read more

Phil is a great mechanic! There was a problem with my seat heater and he kept at it until he figured it out.

Purchased a new Buick Verano for my son for his first car. We looked at and drove just about everything in the small sedan category, some multiple times and the Verano drove the best and was a great value for the money. If you are in the market for a new car do yourself a favor and stop in at Kelly and ask for Mike Yerger, he was our salesperson and was fantastic to work with. read more

Kelly Buick of Emmaus, PA has given us excellent service for several years. Bruce Dubois lead us through the leasing process after finding the exact Buick Crossfire that we wanted, We highly recommend Kelly Buick for purchasing, leasing and service. read more

I have to say I am very disappointed in Kelly Buick Dealership. I filled out an online credit application. I never received a call back. After two calls, I was able to attain information on my application. I was approved but I wanted to know at what interest rate. I asked their internet sales rep to have the finance department to give me a courtesy call back and I never received a call. They couldn't even give me the common courtesy after I went through the process. So people, here is the moral of the story..... from my experience I would NEVER EVER recommend this dealership. If they do not have the common courtesy to return a 5 minute phone call then they do not deserve your money and definitely not mine. They are no different then todays youth, they want it all without any effort. I DO NOT recommend this dealership. The state excellent service; response, follow up, and urgency are all principals of excellent service and I received none. read more

Where to start. So I went to this dealer looking for an Acadia for my wife. We had an agreed upon value for my trade in ahead of time and the only thing left was to pick out the one we Acadia we wanted. After finding that the one she wanted wasn't there and the price wasn't where we wanted it to be, my wife and I left. The follow day we received a call saying that they had the vehicle in stock and they agreed to the price I wanted. The next day we go to pick up our new vehicle and my with notices that it's 4WD which was a $2000 upgrade. I said to our salesman that we weren't paying for extras and this wasn't the car we wanted. He stated that the upgrades were included in our agreed price because I told him I wasn't paying for something I didn't want. We went inside and our salesman brings us the financing paperwork and immediately I notice something is wrong. I do the math and sure enough the $2000 in extras is worked into the financing over the term of the loan. I told my salesman that this was garbage and that I knew he was a better person than this than to try and screw me around. He went back to financing and comes back with the same deal but with the $2000 spread through different areas of the financing. We said we have had enough and prepared to leave. The finance guy comes over and tries to tell us it's just not possible to get to our price because they had the wrong vehicle. This was the first truth we got about 4 hours into negotiating. When we said how upset we were that we were lied to because they clearly knew they did not have the vehicle we requested ahead of time, the finance guy tried to tell us how he used to be a mortgage broker for 30 years and the numbers just don''t add up. My wife ripped him a new one as he tried to act all knowing. I had no words as I was so angry that they tried to trick us. Nothing my mother could have been proud of would have followed after opening my mouth. So we left letting it be known we were never coming back and we were going to write a review. Final note: There's no reason people should put up with unethical companies, I never thought I would be lied to the way I was. Be careful and Good Luck. read more

I would never buy a car from these guys ever again. I purchased a 2 JEEPs from Kelly Jeep over the years and had nothing but trouble with servicing the vehichle over time. Once they sold me the car it was like they did not want to know my name. Apparently they made some changes in recent years so I gave it another shot and bought a used envoy denali. Since it was used and against my better judgement I spent $2,000.00 more for the full bumper to bumper warranty in case something went wrong. Well of course something did go wrong and when I brought it in I was made aware I only purchased a drive train warranty which I thought was included up to 100k miles anyway. My used car I purchased had bad bearings and brakes and I come to find out it was traded in and thrown on the lot the same day. Never even went through a full inspection and care process like many other dealers would. They misled me on what I was purchasing and of course once the car was sold they did not want to know my name. My wife left kelly years ago for Brown Daub and bought 2 cars from them in Nazareth and we are always treated as if we were the only customer. They replaced our routers without charge because of an issue that was not our fault. I DO NOT RECOMEND KELLY BUICK OR JEEP AND WILL NEVER BUY FROM THEM AGAIN! read more