I took my explorer here for an oil change and dropped it off at 11 AM for a 1 PM appointment. I was a bit skeptical as when I walked in to drop it off two of the service advisors were busy on phone calls and asked me just a moment, and they would be with me which is fine, and I get they get busy as well. It just seemed like they were buried under a ton of work and short staffed. After not receiving a call and it being nearly 6 PM, I called the service department to check the status and was told they were just about to call me. Right. So I went to pick up my car, I was told by the service advisor of the recommendations. I was told over the phone, except I wasn't given any recommendations over the phone, and the conversation never happened. Nonetheless, I looked over the recommendations and they were laughable to say the least. One of the recommendations was a cabin filter and an engine air filter. The interesting part about this is I had already changed both of these filters the day before the appointment. Another recommendation was a transmission fluid exchange, based on mileage, even though it was changed and it was before the 30,000 miles required for another change. I Checked and the fluid was still red, so they didn't check it to begin with. They also recommended a DeCarb Kit due to the mileage. Again, under 81K. Once I arrived home, after noticing the steering wheel and grease all over it, I noticed a very sloppy oil job with oil smudged on the bottom oil pan. I cannot recommend this dealership for service and it's time to either for me to save my money and do my own service or take it to a good mechanic shop you I can trust. read more

Terrible...Gave a few offers on a vehicle..Going back and forth then I tried to get a deposit to them and no one called me back even though the salesman said he text me and called me which was total lie. Then they said they sold the car this morning--really at 8:00 am. Will never do business with them. No one returns your call and then lie about it. read more

We purchased a vehicle over a year ago. They needed to do the inspection and kept the vehicle for over a week. My husband went by because nobody would get back to us or tell us what was wrong with it. We finally got it back with no idea what was wrong in the first place. Three days later, the AC went out. We brought it in and they "assessed" it. One day after that, the check engine light came on. It wouldn't pass admissions and we brought it back again, for more money. They said they couldn't find anything wrong because the check engine light was not on at that time. It then came on and off again for several months. My husband noticed whatever issue we've had the whole time getting worse and brought it in elsewhere. We were told the pickup is shot. It needs a new engine, among other issues. The mechanic also said that it is clear there was an issue when we bought it and that the dealership more than likely covered it up to sell it. In the midst of all this, the dealership quit answering our phone calls and never called us back. They are SHADY. I would never recommend anyone go there... read more

My family went in to buy a new Raptor this past Saturday. First, we were past off to another salesman, impart that my son was dirty and just gotten off work, Second, they didn't bother to shake his hand. they wouldn't let him test drive and kept asking him about his income without sitting down with him and running the numbers. My son has worked at his job for 3 years and is a Diesel Mechanic. We have been a Ford Family for 13 years; WE will be taking our business elsewhere. Bad customer Service. And then when I called the Sales dept. I didn't get a call back; I got a text. A friggin text!! read more

Service writer Blake wasn't able to explain why battery was going dead. Kept vehicle 8 days, parked it and said mechanic wouldn't be happy that he had to troubleshoot it. Multiple calls to manager and Blake were not returned. Worst service experience in years! Won't buy any vehicles there due to this horrible treatment! Uneducated, incompetent and ungrateful staff! read more

DO NOT TAKE YOUR VEHICLE HERE! We took our truck there for a radio & a tune up. What a joke! They didn't do what they said they had done, double charged for service, we had just replaced a pulley that they said they did, it was our ORiely part, they had it for 2 weeks & $5900. We had cds in the radio & they called & said to come get them, the envelope was to Rodent _______! This place lies & is very unprofessional! Now it keeps dying! I'm sure they sabotaged it. That's what kind of business this is. read more

Take your money somewhere else. I came to look at a truck that they had recently received that the mechanic was going to inspect. The inspection came back and said it needed new brakes and rotors among some other small things. By the time I got to the dealership a day later, someone decided the brakes were fine and weren't going to replace them. Both the salesman and I drove the car and agreed that the brakes were trash and needed to be replaced. I crawled underneath the vehicle (2020 GMC Sierra) to see that the frame, springs, and several other parts were rusted out. "Woah, what a surprise, can you send me the photos?" says the salesman. I can't blame him, he's not the mechanic. I then went around the lot looking at other trucks that fit my needs. What do you know, those are rusted out too, all with 20,000 miles or less. I found an F-150 that had less than 20,000 miles that I decided would work. Certified Pre-Owned, clean CarFax, etc. I should have, and this my fault, had it taken somewhere else for a vehicle inspection. But, I was in need of a truck and this was a CPO with warranty, so I went forward. I drove the truck for a few days and felt that the transmission was funny. I called the salesman and Ken Garff who said his Ford pick-up has the same transmission and it was similar in functionality. I called him to ask for my $500 deposit back that wasn't credited for "holding" the vehicle until I purchased it. It was "held" only because the salesman wanted me to buy it on May 1st so it counted toward his monthly quota; making a deal on Friday night at the end of April wasn't going to help him. So here we are, 18 days later, still without my credit. Contacted last week, contacted again today. I took the truck to Interstate Ford in Dacono for the inspection. Turns out the truck needs a new transmission. It is covered under the warranty, but what a pain. I wish I could give the truck back and buy one from another dealership. Read these reviews of Ken Garff in Greeley. I should have paid more attention. Stay away. read more

We took our truck in for an oil change. When the lube tech did a 24-point inspection, he noticed an oil pan leak, but couldn't tell where it was coming from. We have never had any problems with oil on our garage floor prior to this appointment. Call the scheduler phone to make an appointment to have the oil leak looked at under warranty. Showed up for our appointment and was told that the appointment was only to get our truck in read more

When I purchased my 2017 Ford Escape in 2020 from the then Spradly dealership, it wasn't in perfect condition body-wise. It had front bumper cover damage, and the passenger door was jammed. However, it ran well, and I found myself growing fond of it over time. Despite its imperfections, I really liked the car, and it grew on me. Two months later, according to Ford, it needed turbo work and an air conditioner wiring harness. I took the car in for regular oil changes; the undercarriage cover fell down when going to work. It was very embarrassing driving into work and dragging that under the car. As a customer, I expect a certain level of respect and understanding when dealing with service issues. I hope that this incident can be addressed and that steps can be taken to improve the overall service at the dealership. I also went to them at another time. My headlights went out, and I worked overnight. I stated that I needed this fixed immediately; it's scary driving without headlights. I was told the brights still work--I know that! Other drivers sure hated me. I was told to make an appointment and expect a cost of around $350 and to be diagnosed. Disappointed and feeling unsafe, I left the dealership with no resolution and a vehicle that was a hazard on the road. The following day, my son, who happened to be in Greeley for business, surprised me with a solution. As a skilled collision auto body technician, he was able to fix the headlight in just an hour, at a cost of forty dollars. His swift action and the relief I felt were overwhelming. There are so many things to report about the service I have received, but now I am at a standstill. I took my car in for the vibration I felt when slowing down at stop lights. Two weeks for diagnostic testing. I never heard why it took so long; a month later, I was told it was the transmission and would be repaired for 5K. I called to check on it, but the parts were not in. They finally got into the transmission, now told 10K, I need a new transmission; just tell me they cannot fix it beyond them. The car is worth 12K, 2017; I mentioned I had already put a lot of money into the car and was told that was normal wear and tear in 4 years. The vehicle barely has 85-90k miles on it. There is no reason that transmission should be that bad. I need that vehicle to commute to work; I work overnight. Do they realize how hard it is to get rides back and forth to work during those hours? I am looking into hiring a lawyer; this is ridiculous. I am mechanically inclined myself; I am a machinist who makes parts. It is because I am a woman, taken advantage of, I am just going to go get my car and find someone else to work on it. I will never buy or use this dealership service again. read more

If I could give this a zero I would. Some of the fun stuff you can look forward to when dealing with them is being charged for repairs that were never made, nobody returning your phone calls, nothing getting done, being lied to, and empty promises. I have spoken with 3 sales people, the service manager, a service writer and left a message for the GM who does not return calls. Ray in sales loves to make promises that he does not honor. They are doing this to my mother who just lost her husband. Customer service is a foreign concept to this place. It is worth the extra drive to take your business to Loveland Ford. I wonder what Ken Garff would have to say about the way John lets his people act like this. Go to the Ken Garff site, they do the opposite of everything they say on there. read more

The purchase of my Explorer in 2023 wasn't too bad. However, the service department is a joke. Kept my car for 8 days and then finally had it returned but it was never looked at - this after numerous phone calls and discussion with the service manager. When I picked it up service advisor (Steve Hunt) was unable to tell me if it was fixed nor was I able to get a printout as their "printer was broken". I have left 4 voicemails for the GM of the dealership and have yet to receive a return call. I will not be using this dealership again for vehicle purchases or any service. No loaners available and 40 cars ahead of me when I dropped it off for an "appointment". What a scam! read more

My girlfriend and I had a great experience with everyone here, although we mainly worked with TJ and Troy. TJ was great at connecting with us and trying to help us get the best deal we could. The deal took about three days because of stuff on our end that we had to figure out, but they were flexible with us and helped us whenever we had the time. Knowing we could return and pick up where we left off was perfect. Everyone there had good time management even when they got busy. We felt very welcomed the whole time with amenities and laughter, and whoever we worked with had a smile on their face. Troy helped us finish the deal; he got us gap insurance, windshield, and tire protection for 7 years. Struggling this month, he even offered to pay entirely for the tire removal on our trade-in car. We most definitely will be coming back again for our next vehicle. You get to ring a gong at the end, the cherry on the cake, after making a big decision! read more

I bought a 2019 truck from them December 2022 and it is completely undrivable not even 9 months and 20,000 miles later. I tried leaving them three messages to get this problem resolved, but no response. They will happily take your money, but won't ever actually help you. Go somewhere else! read more

Don't go here if you don't like being disappointed. There is a reason they have 1.6 stars. Home of the 3 hour oil changes!

Today I had a scheduled oil change, I arrived 20 minutes prior to my appointment. Another customer walked in at the same time for his oil change, within 20 minutes he was done. I however waiting for one hour before walking back to the counter to inquire about my truck, a nice gentleman went back to see what was being done, Chuck returned saying they were backed up and had not started on it yet. I had taken time off from work drove 40 minutes to get there for NOTHING I would not recommend them for anything read more

I was there yesterday for oil change a job that at most takes 30 min I made a appointment at 8am they didn't respect appointment I was there until 11am I kept asking if my car was done after 1 hour of being there the guy in desk made me feel uncomfortable like I was bothering him he kept saying is almost done never went to check on my car if I have appointment they need to respect time I had to work at 10am I didn't get to work until 12 bad service really bad read more

Made an appointment for service because water was leaking into the cab of my 2020 F350 and soaking the carpet. Here is the timeline of brain damage: Tuesday May 30th. Dropped the truck off at 0957 for my 1000 appointment and tried to explain the problem to Micheala who wasn't very interested in what I was saying. I showed her the standing water in the cab under the carpet and I explained that there was a vent on the left rear of the cab that had part of the seal missing and according to my research, many other trucks have had the same problem and was the potential source of the leak. Later that day called Micheala to find out the status and left a message. Never heard back. About mid day on Wednesday, called Micheala again and left a message. No response. Thursday went to the shop to talk to Micheala face to face and was advised they had not even looked at it yet. Asked for explanation and if they had a loaner vehicle. She advised me that no they did not have a loaner. When she asked me what I wanted to do, I told her that I wanted them to fix my truck. I then demanded to talk to service manager. Michael was sympathetic and did his best to help by getting me a loaner vehicle and gave me his personal contact info. I explained to him about the faulty cabin vent seal. Friday arrives. Exchange a few messages with Michael in the morning and some videos I took of the water in the truck. He says they think it is probably a leak from a windshield seal but couldn't confirm. Saturday I call to see what the status was. After reading the service notes, was told by a different adviser that the truck was done and that they had re-sealed the windshield but could not tell me that was the actual source of the leak. Was told it was probably the owner that had left the window rolled down in the rain (which was patently false). Was told however that the carpet was dry and the tech could not find any leaks and it "was drier than when I brought it in". I immediately drove to the dealership in pouring rain and saw my truck sitting outside. Went inside to return loaner vehicle and was told that actually they didn't re-seal the windshield and apparently nothing was done to the truck. I was at wits end and just wanted my truck back. Had a heated discussion with another adviser who was just sure it was a leaky windshield and if he was me, have the windshield replaced at my expense and through my insurance company even though there was no evidence it was leaking as was clearly the case by it not being resealed. At this point a valet had brought my truck into the garage for me to take it home. I went out to the truck, took off the trim in the drivers door jamb to just see how "dry" it was and low and behold the entire floor of the cab was filled with standing water. Immediately texted the service manager Michael. Michael apologized and explained that my truck wasn't done and the service adviser should not have told me what he told me. Something was definitely not adding up. Realizing that I couldn't keep driving this with a cab full of water, I elected to leave it there but requested they at least park it inside so it wouldn't keep filling with water. Was very angry that they would park a truck that was leaking rain water out in the rain in the first place. Duh. Sunday, of course nothing was done. Closed. Monday comes around and about mid morning I get a call from Michael asking how things were going and if the truck was still leaking. My reply was "No idea, it's still at your shop". I send Michael a YouTube video showing the defective cabin vent in other F350's and illustrating the exact symptoms I am having with my truck. Reiterate for a third time that there is a piece of seal missing from the vent and is very probably the source of water intrusion. Tuesday, the Tech and Michael finally agree that the vent is the most likely source of the leak. The same thing I told Micheala 7 days prior. That they were going to remove the bed and verify. Asked Michael if the repair would be covered under the extended warranty. He told me he would check and let me know. No response. Wednesday, Micheala calls late afternoon to tell me they are ordering a new vent, that the part was $23, and it would be here the next day, Thursday. I asked if the repair would be covered under the extended warranty. She didn't know. Thursday. No update. Radio silence. Friday, 9 days after dropping off the truck, called to find out the status. Was advised by Micheala that they got the part the day before but the tech didnt get around to installing it. She advised me that they would "push it through" on Monday. I am a patient an understanding person. I work in a technical field where I deal with complex maintenance issues all the time. I am forgiving when confusion happens, but this experience with Ken Garff Ford of Greeley is absolutely the WORST customer service experience I have ever dealt with. DO NOT use this place for service. read more

We bought a used car here. They sold us a car that the mileage was incorrect (we learned this when we tried tog eat plates), and the transmission was bad. We bought it for our 15 year old son to practice driving on so it was barely driven at all until he got his license - four months in it completely died. This dealership doesn't call back promptly and has washed their hands of the whole thing. They took $6,500 dollars and basically gave us a rental for a few months. I am beyond angry at how unethical they are. read more

Horrible service in the service department! They have had my car for the 3rd time for the same problem for weeks to months at a time. No return phone calls for updates! They also broke a piece on my car during the 1st time in and still no part??? It's been over six months ago! I will never go back and never recommend to anyone!! They have had my car this time for a week and will not return calls!1 read more

bought a 07 vette from them and when I put a deposit on it it needed some repairs. waited two weeks and the car was not ready went out of town for work. picked up the car and the serpentine belt was squealing. They said they would get it fixed.Waited a couple days and went back to get it. Picked it up and drove it home and the serpentine belt they supposedly fixed was shredded. The car also has other issues, wipers don't work, oil leaks and last,y when I bought the car it had a set of rear race wheels and when I picked the car up they had changed the wheels without tellI got me. Basically ripped me off. They were supposed to refund some $ but they have not sent it yet. They also sold me a car with no emissions on it? I live in emissions area and and that's illegal. Can't get a manager to call me. Worst dealer experience in my life! Do not shop here! They don't even deserve a one star! Now i have a car I guess I have to pay to fix! Go somewhere else once you buy a car from them they no longer care! I left numerous messages and no response from salesman and management! lousy, Lousy dealer, shady read more

Their service department is incredibly slow and completely lacks any type of customer service triage or communication. When an appointment is set up for service at this dealership it asks why you need to bring your vehicle in and if you will be needing a ride or not. Everytime I bring my car in I get asked these same questions, which I already answered and then they ask me to get a ride when I clearly selected "wait at dealership" because I don't have a ride. Then I end up spending 6+ hours in the lounge area without any communication regarding updates or when my vegicle is actually getting looked at. In fear of dealing with this service department again, my husband and I will no longer be being vehicles from here. read more

Worse dealership in the world sell you brand new cars that are falling apart and then they won't fix it for three months they say they can get you a courtesy car but then you show up there is no courtesy car, they tried to steal my SUV by not giving my husband the keys back and on top of that called the cops and had us trespassed. Should of just stayed with Dodge because this dealership and ford suck. read more

Great experience! This is my first time posting a review for a dealership, especially from a Ford dealership, but I am impressed. I have been to several dealerships in the area, to include Loveland, Fort Collins, and Greeley. I have had the best experience at this one, far above the others. I came looking for a truck and they were great from the beginning. Steve was our salesman and Matt helped with getting the deal done. We had a bit of a mix-up the first day and it was primarily my fault. The next day they were open, we came back to fix the issue and they were very understanding and helpful. We ended up leaving with the truck we wanted and the deal was right. I did not feel like we were being pressured or pushed at any time and the friendly relationship we had with Steve, and especially Matt, was great! I would definitely recommend this spot over the other locations in Northern Colorado. Thanks guys! read more

I am 60 years old and without a doubt the worst service I have ever had ay any place of business I have used. Service department Steve is rude and downright insulting. Same warranty issues for 6 months and his response "I don't have time to look up you paper work" Once warranty work is done will never be back. I would rather drive 60 mile to another Ford dealer. read more

I called over the phone and made an appointment. Im on my way to the dealership for my oil change, i call to make sure they got the specific oil for my car and of course they dont. He tells me to come 2 hours later and i do. Had me waiting for an oil change (with appointment) for 3 and half hours. There service department sucks. Also if you got leather seats check them because they will leave them dirty with oil from there clothes/hands. 0 starts read more

I purchased a new Ford Explorer Limited and dealt with a sales rep named Ali, there was no pressure with the sales with her or the other sales associates and we actually enjoyed the sales process. This is where my wife and I was concerned, is when we actually had our Explorer about 6 months and has about 4,000 mile on it, we noticed a tear in the carpet that was obviously cut in a place behind the third row seat that we had not noticed before and was upsetting since we didn't noticed it for that length of time and figured that we was stuck with the repairs. Wrong answer! A team looked at it, discussed it and ordered the replacement upholstery. The whole ordeal could not of be handled better! After all of that, it was taken care of! I requested to talk to the General Manager, which is Tyson and he acted like this is how things were suppose to be handled, but I would still like to let you know that it isn't always, but when it is, it should be recognized! thank you for everything you did, I appreciate it! Dave Kelley Ft. Morgan, Colorado read more

Be careful shopping here. Typical crooked behavior, even under the new Garff ownership. Found a new 2022 Ford Maverick via Ford's online inventory search. Called to tell them I would like to purchase. They told me it was in transit & would be there within a few weeks, so I agreed to place a deposit to hold it upon arrival. This took 5 phone calls to accomplish BTW. Next thing I know, they added $1,000 in dealer add-ons. Called "addendums," which is BS for 'we're gonna get you one way or another'. This was an appearance protection package and a LoJack style GPS tracking device, $1,000 extra. (Plus they have high handling fees here). They flat out refused to remove the $1,000 add-ons I never wanted nor asked for... and instead said they would refund my deposit and thus canceled my purchase all so the greedy slimes can make an extra buck instead of selling a vehicle. They did try to "discount" these items first but no thanks, I don't like being ripped off. Essentially they wanted the truck themselves so they can add to the MSRP and given the high-demand find some bozo dumb enough to pay it and then swoop them into the financing office of horrors for even more fun. So incredibly disgusting. You'd think they'd simply like to sell a car, gain a customer, make money off of my future service visits and perhaps sell me my next vehicle. But nope, not at the newly rebranded Ken Barff. read more

Took my company truck in for service. During the call i also asked for the AC to be diagnosed. Dropped it off after hours on Sunday. Wednesday I called them and they said they had diagnosed the original issue and did i want them to diagose the ac issue. I said yes i told you that. Called again Friday to get update and they had no record that I ok'd the ac diagnosis! They said today or Tuesday to get it in (Monday being Labor day). Tried to call Tuesday at 8:30 when they opened to cancel diagnosis but couldn't reach anybody or leave a message. Tried to reach the service department 5 times without luck. Finally went down there to pick up the truck and they had already done diagnosis. Needless to say they will not be doing any more work on any of my vehicles. In 34 years of owning cars this is the worst service department I have ever dealt with. I get it, you're short staffed and busy; but a little communication goes a long way. read more

I purchased a new car from Spradley Barr two years ago. At that time their representative convinced me to purchase the Extended Service Plan, which he stated included the oil changes and tire rotations. Everything was good until Spradley Barr sold the dealership to Ken Garff. Now I'm being told that the tire rotations are no longer included in the service plan. Very sad way to do your business Ken Garff! It's good to know that Ken Garff doesn't care to retain Spradley Barr's customers. I'll definitely not be buying a vehicle from Ken Garff, and I'll be sure to tell all my friends and family about their business tactics. read more

Im not from Colorado or Greeley and was traveling through. I stayed the night and the next morning I went to start my truck and nothing. I had my truck towed to the local Ford house on Saturday. I have new Ford F250 Tremor will 20K miles on it. The team here at Ken Garff got it in on Monday to diagnose it and they found the issue right away, my fuse bank got some water inside of it causing it to short out. They ordered the part it came in late Tuesday and I had my truck back on Wednesday morning and was back on the road with little down time. In today's world time is money and Ken Garff Ford realizes that with all their customers. I really like the service I received here at Ken Garff Ford and would like to suggest to everyone that needs their Ford serviced or looking to purchase a new vehicle to come by and see Tysen (General Manager) or Ron (Service Manager) and let them help you in the professional way they helped me. Even if you just want to see what Ford has to offer in their new vehicle line up. Come kick some tires I'm sure they wouldn't mind. read more