I want to recognize the truly outstanding service my family and I have received from the…read moreAlamo/Enterprise team at Eugene Airport, especially Kelsey, the manager, and Juan, another member of the team who has taken great care of us. My family and I have been on ordered departure from the Middle East for several months, with Eugene serving as our alternate safe haven. We have been renting two vehicles from Alamo/Enterprise for the past six months. Because we don't know when we will be able to return, we can't commit to long-term rentals and have to rent in 25-day increments. We are also not reimbursed for our rental cars, so keeping the costs manageable has been important. This has been particularly challenging during peak season in Eugene, with the many track and field events bringing increased demand for rental cars. We've had to get creative several times just to make the rentals work. This is where Kelsey has really stood out. We've dealt with Kelsey several times, and most of those interactions have happened when he has been called in or had to step in to help solve what seemed like an impossible situation. Rather than simply telling us there was nothing he could do, Kelsey has taken the time to understand the situation, explain what he could and could not do from a business standpoint, and then work with us to find a solution. Every interaction with him has been professional, fair, patient, and extremely helpful. His solutions haven't always been exactly what we wanted, but they have consistently been the best options available under the circumstances. More importantly, he has always made the effort to help. That willingness to step in and find a way forward has made a tremendous difference for my family during a very difficult and uncertain period. Juan also deserves recognition. We've interacted with him several times, and he has always been friendly, professional, and helpful in making sure we were taken care of. I never imagined my family and I would be renting two cars for six months, but the exceptional service we've received from Kelsey, Juan, and the Eugene Airport team has made the experience so much easier. They have earned our trust and, without question, our future business. We return to Eugene every summer, and Alamo/Enterprise has absolutely earned our lifelong business. Thank you, especially to Kelsey, for repeatedly stepping in when things seemed impossible and finding a way to make them work. That level of customer service is rare, and it deserves to be recognized.

I usually hate renting cars because the employees have terrible attitudes, don't know what they're…read moredoing, are all about the upsell and are pretty useless. And then there's the Oregon location of Alamo. First of all , the car rental companies are located right at the terminal and the cars are located 200 feet from there, so it's easy peasy. The staff is friendly, professional, and get you in and out as fast as possible. Returning the car was no drama- the guy pointed where I should park it, checked the mileage, and I was out of there. This was the least amount of time I've ever spent at the rental lot at any rental place, and I used to be Hertz Gold where they put your name on a board and you don't have to talk to anyone. Great job Eugene Alamo!

Worst enterprise location ever! No cars available ready to go after landing in this airport. I rent…read morecars all the time for work from this company and have never waited 45 mins for a rental car, cuz the kid said, "they need to be cleaned." Do not rent from this enterprise location.

If I could give ZERO stars it'd be too much. In 30 years coming to Eugene I have never waited as…read morelong as today for a car and this is WITH a corporate reservation - only to get to the front of the line and have to wait on a car after filling out their insufferable "save time by filling out this information days before" BS. I and NBC will be going back to Hertz. Enterprise is an abomination.

Hands down the worst car rental place on this planet. I'd like a phone call from corporate after…read moreall the crap the agent and manager put me thru. I booked a suv at a great rate and up Until then things were fine. When I landed and got to the desk to check my rental out, the female behind the counter asked for my passport. I was a little taken back, I didn't need a passport to board the plane from Puerto Rico to LA, LA to Oregon. I told her I don't need a passport to rent a car and she was rude AF and continue to say yes. She finally went in the back and talked to a manager, a manager that never got off their lazy butt to come help a customer in need who was about to be stranded. She told me I was from Another country and I needed a passport, that my driver license from Puerto Rico was valid in the UNITED STATES OF AMERICA! She told me unless I had a passport I was screwed. I found my passport card and presented it and by that point she had already decided that she wasn't gonna give me the car, probably cause I made her look stupid asking me for a passport to a country that's part of the us territory. I was on the verge of crying being bullied by the female behind the country. They left me feeling helpless and screwed. When I went to the other desk rentals like enterprises, Alamo, Avis, they all could rent to me no problem. The problem at that point I was I'm paying peak prices because now I don't have a car reserved ahead of time and their rush-hour was between 12-2 for clients already made reservations. I ended up getting a way smaller car for five times the amount because Hertz screwed me over. On top of that Hertz actually charged me For the rental and said it was my fault. ARE U FOR REAL LIFE HERTZ!?? You treated me like dogshit and then charged me and continued to treat me like dogshit with no understanding to the matter. It wasn't until I threaten a charge back for fraud they actually reversed the charges. The CEO said he made changes to Avoid these problems happening to us again and it happened again ! Mine wasn't as bad as this family veteran but it was one of my worst experiences I've ever had. Ps, i'm also a military veteran and how your employees demonstrated disrespect, disgrace and dishonor will always be unforgettable. How does every other car rental place allow me To rent but yours? The only explanation I got was my drivers license is coming up as red flag and they can't help me, the end. Never happened before and never happened after just in that instance with those people in that rental car service. I'll be more happy to provide my contract and show proof that I had to spend even more money for a smaller car last minute because Hertz screwed me over big-time. They need to go back to geography school and history maybe and learn about US and US territories. https://www.npr.org/2023/05/26/1178213881/hertz-puerto-rico-drivers-license

I sent this letter in Photos to Hertz. I got a response that they would get back to me within three…read moredays. It's been over a week now and I've heard nothing back from them. I have attached that letter and photos. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a federal employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

They charged extra fees on my rental and hung up on me when I called to inquire about them…read more Returning the car was a disaster. The parking lot was backed up and the agent did not give me an invoice upon returning the car. Rent elsewhere.

We pre-paid for & reserved an Intermediate car for an 11pm pick-up at Eugene Airport for 10 days…read more Our car was not there, instead we were given the option of a compact, electric or 'land mansion'. What is the point of reserving & prepaying for a vehicle when the Avis Eugene mngt doesn't honor it? We were told some nonsense about them expecting 200 cars 2 days after our pick-up date; which has no bearing on our situation. We will NEVER use Avis again since your reservation is meaningless. PS - the Preferred Avis customer ahead of us was in the same predicament, so not even their Preferred members are treated this way.

Landed super late in Eugene and luckily Peter (I'm almost certain that was his name) was there to…read morehelp us! Process was very simple and quick. We were so stressed because it said that they close at 12am and we landed a little later than expected. The man helping us let us know that he always waits for the last flight no matter how late it is and even mentioned that he's stayed until 3am before. Such a pleasant experience.

The woman that helped us at Budget Rental car at the Eugene Airport counter was so friendly and…read moreconsiderate and her small town humor was refreshing!

I rented a Mazda for the 4th of July and had drove it to the hotel to park and the next day the car…read morebattery had died because the cars headlights did not turn off automatically, so I ended calling AAA And then try to jump start the car and it would turn on so I called national and told them what happened and they said they would transfer me to someone else which made Me wait 1and a half hours on the phone just to try to get a new car before the person saying sorry we can't transfer you goodbye. So I thought Today would be worth it and NO. They did answer the phone but I asked if they could drop it off because I couldn't get to rental place and they said that since I wasn't in a 50mil Radius They wouldn't be able to drop it off. NEVER RENT FROM THEM

made a reservation months ahead of the visit but still had to wait. the nissan was a good car with…read moregreat mileage and room. THEN we went to return it, the staff asked if i knew about the extra $200 charge since it was a one way rental. NOPE. i had my reservation and there wasn't the $200 extra charge. good try.

I reserved and pre-paid for a car with their website online, with email confirmation from Dollar as…read moreproof. At Eugene OR Mahon airport they charged an additional $281.46 (over double the original amount) as well as a $500 deposit on a debit card. No one answered the phone to explain while I had the car (which I needed so had no choice) and I am still trying to recover my money.

charged me over a hundred dollars for infilled tank that I had filled minutes earlier. impossible…read moreto get in touch with a human and every branch office has the same 866 number. I see there may be a class action law suit for similar charges. extremely frustrating can anyone post the actual phone number for the Eugene airport branch? or is there a more useful national number?

The guys truly brought the car to me. I received a rental…read morewhile my car was in the shop being worked on. I had the car a total of 11 days. Enterprise met me at the body shop. We did a quick walk around of the car and I was off with the car. Part way through, the change oil light came on. I called to ask what I should do and they checked in their system. I was told that Enterprise has to manually change the sensor when they change the oil. The gentleman that answered when I called looked in their computer system and told me I was good to drive the car. He checked the mileage for when it should be changed again. I was offered to switch cars if I wasn't comfortable with the change oil light on. The car was very clean and had no other issues. I was able to drop the car off at the body shop. No issues at all with Enterprise.

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

I find myself in need of a rental car every once in awhile and therefore I have come to find this…read morebranch of Hertz incredibly convenient. They typically always can get you a car, even on short notice (who plans to have their car die and end up in the shop for a week at a time? Not this girl). I've tried calling other places first and they'll always give me the run around and make it feel like a hassle. What's a real prize is needing transportation and being given a hard time by a place that's supposed to be helping you out! Hertz isn't ever a hassle to work with. They don't keep you at the counter for very long during pick up or drop off. They are great at marking down known issues with a car before you drive away instead of hoping you don't notice and you bring it back to get stuck with a bill to fix it. The cars are well cleaned before they re-rent them, that's always a super big plus, nobody likes getting into that icky dirty post someone elses road trip, car. The prices are awesome, I was surprised at the affordability to rent for a week at a time. Note that it's usually a better deal to just go ahead and rent for a week than to do a few days. If you put in a reservation online, it's incredibly simple to pick up on your reservation date. No worries about lack of communication between the Hertz website and local store.

Fill out your own rental form. We said no to prepay fuel, brought it back full and was charged…read moreanyway. They filled out the form, video taped me signing. They said it happens all the time. I say BS! Contact me if they did this to you. They tried to charge us for rental as well. They get your card "incidentals" they didn't want to print me a receipt. Predatory practices minus stars if it was option

I am so disappointed that the decision made by Winnebago to close the repair facility in Junction…read moreCity! I found the facility to be very good and I spent thousands there making my Country Coach perfect! For that reason I will never look at or consider buying anything from Winnebago in the future and I will not recommend to anyone that they consider the junk brand of the company! I hear nothing good about all their brands and workman! It's a disgrace to the LEE brothers brand! Greg H

Drove our Winnebago Journey from the San Diego area to have work done on our coach at the Winnebago…read moreservice center. Awesome service, awesome people (Mike, you're the bomb), went out of their way to make us feel welcome. Work done in a timely (recommend reservations) manner with speedy parts delivery. Highly recommend.