The staff here was a godsend! I can't help but say how grateful we were that they were able to…read moreaccommodate us! What happened was our plane arrived late and the Agent at the Avis counter ran out of cars and left for the evening. I booked a reservation and did not receive a notice that there were no cars. Us and another guy were stranded in the airport. Thankfully, an agent (or angel) approached us and said they have a car (Challenger) if we want it - YES! Checking out was easy and the guy next to me was getting his car too. Service was excellent and I would give it six stars if I could. Thank you Enterprise for going above and beyond our expectations!

If I could give ZERO stars it'd be too much. In 30 years coming to Eugene I have never waited as…read morelong as today for a car and this is WITH a corporate reservation - only to get to the front of the line and have to wait on a car after filling out their insufferable "save time by filling out this information days before" BS. I and NBC will be going back to Hertz. Enterprise is an abomination.

Hands down the worst car rental place on this planet. I'd like a phone call from corporate after…read moreall the crap the agent and manager put me thru. I booked a suv at a great rate and up Until then things were fine. When I landed and got to the desk to check my rental out, the female behind the counter asked for my passport. I was a little taken back, I didn't need a passport to board the plane from Puerto Rico to LA, LA to Oregon. I told her I don't need a passport to rent a car and she was rude AF and continue to say yes. She finally went in the back and talked to a manager, a manager that never got off their lazy butt to come help a customer in need who was about to be stranded. She told me I was from Another country and I needed a passport, that my driver license from Puerto Rico was valid in the UNITED STATES OF AMERICA! She told me unless I had a passport I was screwed. I found my passport card and presented it and by that point she had already decided that she wasn't gonna give me the car, probably cause I made her look stupid asking me for a passport to a country that's part of the us territory. I was on the verge of crying being bullied by the female behind the country. They left me feeling helpless and screwed. When I went to the other desk rentals like enterprises, Alamo, Avis, they all could rent to me no problem. The problem at that point I was I'm paying peak prices because now I don't have a car reserved ahead of time and their rush-hour was between 12-2 for clients already made reservations. I ended up getting a way smaller car for five times the amount because Hertz screwed me over. On top of that Hertz actually charged me For the rental and said it was my fault. ARE U FOR REAL LIFE HERTZ!?? You treated me like dogshit and then charged me and continued to treat me like dogshit with no understanding to the matter. It wasn't until I threaten a charge back for fraud they actually reversed the charges. The CEO said he made changes to Avoid these problems happening to us again and it happened again ! Mine wasn't as bad as this family veteran but it was one of my worst experiences I've ever had. Ps, i'm also a military veteran and how your employees demonstrated disrespect, disgrace and dishonor will always be unforgettable. How does every other car rental place allow me To rent but yours? The only explanation I got was my drivers license is coming up as red flag and they can't help me, the end. Never happened before and never happened after just in that instance with those people in that rental car service. I'll be more happy to provide my contract and show proof that I had to spend even more money for a smaller car last minute because Hertz screwed me over big-time. They need to go back to geography school and history maybe and learn about US and US territories. https://www.npr.org/2023/05/26/1178213881/hertz-puerto-rico-drivers-license

I sent this letter in Photos to Hertz. I got a response that they would get back to me within three…read moredays. It's been over a week now and I've heard nothing back from them. I have attached that letter and photos. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a federal employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

We pre-paid for & reserved an Intermediate car for an 11pm pick-up at Eugene Airport for 10 days…read more Our car was not there, instead we were given the option of a compact, electric or 'land mansion'. What is the point of reserving & prepaying for a vehicle when the Avis Eugene mngt doesn't honor it? We were told some nonsense about them expecting 200 cars 2 days after our pick-up date; which has no bearing on our situation. We will NEVER use Avis again since your reservation is meaningless. PS - the Preferred Avis customer ahead of us was in the same predicament, so not even their Preferred members are treated this way.

Large selections of cars. Concierge goes above and beyond to get the best possible car from the…read morewide selection of cars available.

Landed super late in Eugene and luckily Peter (I'm almost certain that was his name) was there to…read morehelp us! Process was very simple and quick. We were so stressed because it said that they close at 12am and we landed a little later than expected. The man helping us let us know that he always waits for the last flight no matter how late it is and even mentioned that he's stayed until 3am before. Such a pleasant experience.

The woman that helped us at Budget Rental car at the Eugene Airport counter was so friendly and…read moreconsiderate and her small town humor was refreshing!

Head to the counter first…read more After landing at EUG (I know you read that review) and picking up my luggage from carousel #1, I walked about 30 yards to the National counter. EUG is so small there's no separate car rental garage. Just one person at the counter asking you what type of vehicle you desire. I'm an Emerald Club member so I get to chose. A plug in for National, join the Emerald Club it's free and you can earn free day rentals. You definitely need to read my SFO National review to understand this. The rental vehicles are right out the airport door. Cross the street and look for your number stall. Just make sure to check for dings and a full tank. Overall five stars. It can't get any easier to get a rental from here. M

I rented a Mazda for the 4th of July and had drove it to the hotel to park and the next day the car…read morebattery had died because the cars headlights did not turn off automatically, so I ended calling AAA And then try to jump start the car and it would turn on so I called national and told them what happened and they said they would transfer me to someone else which made Me wait 1and a half hours on the phone just to try to get a new car before the person saying sorry we can't transfer you goodbye. So I thought Today would be worth it and NO. They did answer the phone but I asked if they could drop it off because I couldn't get to rental place and they said that since I wasn't in a 50mil Radius They wouldn't be able to drop it off. NEVER RENT FROM THEM

I reserved and pre-paid for a car with their website online, with email confirmation from Dollar as…read moreproof. At Eugene OR Mahon airport they charged an additional $281.46 (over double the original amount) as well as a $500 deposit on a debit card. No one answered the phone to explain while I had the car (which I needed so had no choice) and I am still trying to recover my money.

charged me over a hundred dollars for infilled tank that I had filled minutes earlier. impossible…read moreto get in touch with a human and every branch office has the same 866 number. I see there may be a class action law suit for similar charges. extremely frustrating can anyone post the actual phone number for the Eugene airport branch? or is there a more useful national number?

This was my 3rd time renting from this location. The staff is friendly, effectively efficient and…read morewell informed. The manager AJ is thoroughly helpful, hardworking and professional.

This location lies to their customers. Avoid them or you too may be liable for damages caused after…read moreyou return a vehicle. I used a truck from this location while my truck was being repaired in a body shop. When my truck was ready for pick up from the repair shop I called Enterprise on a Friday afternoon to see if I should return the rental to their lot or if I could leave it at the repair shop for them to pick up later. The Enterprise employee from this location told me on the phone I could leave the rental in the lot of the repair shop and they would come get it, AND they would state in their system I had "turned in the vehicle" and would no longer be responsible for it. So I left the rental in the repair lot, had the folks at the repair shop do a walk around of the rental to confirm there were no damages, got in to my own truck and drove away. I'll note there was an easy option to just drive the rental a couple miles down the road to return it to Enterprise directly if they had said that was protocol, or I could have done the swap on Monday to Enterprise. I was excited to get my truck back and get back to normal life so I opted to leave the rental and move along. The rental was retrieved 5 days later after an Enterprise employee drove past the repair shop and noticed the rental parked there. When they finally come to retrieve the truck there was damage to the back of the rental that was not there when I "turned it in". Enterprise does not keep a record of their phone conversations with customers so there was no proof of the conversation. This would have been a good one "for training purposes". I spoke with the manager about my frustration and he assured me this was not uncommon and he could clear things up. Enterprise held me liable for the damages. When I went to the lot to see the rental and the damages, the truck had already been sent with another customer so I was unable to see the damages myself. Apparently in the small print of the agreement, a renter is responsible for a vehicle until it is returned to an Enterprise lot. Ok, that makes sense, and I could have easily done that. BUT, when an employee says a rental can be left at a different lot, and a customer won't be responsible for the rental anymore, and Enterprise will come pick it up, don't believe the lie. You will be held responsible to the fine print of the agreement and be liable the damages.

Hertz should focus on enhancing safety and communication to ensure all their vehicles are safe for…read morecustomers. The vehicle I rented did not meet these standards. After I sent my photos, documentation, and email, they promised to respond within three days, but it's been over a week and I have not heard from them. I'll attach the email I sent. Dear Hertz Customer Relations, I am writing regarding a rental of a Jeep Compass from your Eugene Airport location, which I had continuously from March 8, 2026 through March 20, 2026, across multiple rental agreements and extensions, including Rental Agreement Number (RA #) 3293057. Vehicle: Jeep Compass 2.0 AWD Rental Location: Eugene Municipal Airport During this rental period, I experienced concerning issues with the vehicle's performance. On March 15, 2026, when I returned and entered into an extension of the rental, I specifically informed Hertz staff that the vehicle did not feel right when accelerating and handling, including a noticeable jerking sensation in the steering. I requested a different vehicle due to these concerns. I was advised that this behavior was normal and was told that similar vehicles perform the same way. It is possible they believed this was related to a driver-assist feature such as lane assist; however, I was still instructed to continue driving the same vehicle despite my concerns. On March 20, 2026, while driving to work, the vehicle suffered a tire failure, leaving me stranded and requiring roadside assistance and towing. The vehicle did not have a spare tire, only an inflator kit, and the sealant was ineffective due to the severity of the tire damage and exposed cords. Upon inspection, Les Schwab determined that the tires were unsafe, with significant inner wear and exposed cords due to alignment issues. I have documentation and photos confirming this condition. This indicates that the vehicle had a pre-existing safety issue and should not have been rented in this condition. Additionally, I had already reported abnormal performance prior to the failure and was instructed to continue driving the vehicle. As a direct result of this incident, I also lost a full day of work. I am a Federal Employee with a scheduled shift from 7:30 a.m. to 3:30 p.m., with a requirement to complete an eight-hour workday. Due to the breakdown, towing process, and subsequent vehicle replacement, I was unable to complete my scheduled hours and therefore lost income. Following this incident, Hertz replaced the vehicle with a Ram 2500 pickup truck. This replacement has significantly higher fuel consumption and created additional burdens, including the inability to park in my designated work parking garage, resulting in out-of-pocket parking expenses. At the time of the replacement, I expressed concern about the fuel cost and practicality of the truck. I was informed that it was the only vehicle available and was advised to return on Sunday to exchange it once more suitable vehicles became available. As a result of these circumstances, I am requesting the following: A full refund of the rental charges for the Jeep Compass from March 8, 2026 through March 20, 2026 A full refund of the rental charges for the Ram 2500 replacement vehicle provided following the breakdown Reimbursement for additional fuel costs incurred due to the replacement vehicle Reimbursement for parking expenses incurred as a result of the oversized replacement vehicle Additional compensation or rental credit reflecting the safety risk, inconvenience, lost income, and overall disruption caused I trusted Hertz to provide a safe and properly maintained vehicle. Being unknowingly placed in a vehicle with unsafe tires--especially after raising concerns--created a serious safety risk. I would appreciate a prompt review of this matter and a fair resolution. Sincerely,

DO NOT RENT FROM THIS PLACE! I had a prepaid reservation and they called me to tell me they had…read morecanceled my reservation when I was on my way to pick up the car. They said they gave it to someone in the wait list because I was late to pick it up. It was prepaid. They didn't call me to ask if I was still coming. Completely ridiculous! The employee was not helpful at all in resolving the situation. They simply told me they could place me at the bottom of their waitlist. I would give it zero stars if they would let me