I stopped in to this location not long ago to get a necklace and earrings set to wear to a wedding. There was really no one around to assist. There was one associate there, but we seemed to be invisible, so I didn't even bother sticking around. I don't make it a habit to beg companies to provide me with service, as my money can easily be spent elsewhere. This is what ended up happening in this case. I normally like Kendra Scott's jewelry, but I would say that the service in the stores needs a bit of work. The setup can already be confusing for someone who has not visited locations. It doesn't help when there is no one around to assist. I probably won't visit this location again. read more

this company has an awful return policy. There product arrived damaged (birthday gift) and after sending a picture I STILL need to send it back and allow 15 days to get a store credit AFTWR they receive their broken product. this is the absolute worst. we've bought many items from Kendra Scott in the past but i will never buy another piece again. Done. worse experience ever to know that it will take another 30 days with shipping their broken junk back and ordering a new one. ridiculous. read more

Kendra Scott - Jewelry Near Me - Birmingham, Alabama

I love Kendra Scott! She is possibly my favorite jewelry designer. Her styles range from very simple to very bold so it's impossible to not find something you want here. The associates are really nice and make it a joy to shop here. Almost like the Chick-fil-A of the jewelry industry. I only have one pair of earrings here, but they are my favorite pair since they go with everything I have! Her jewelry can be affordable with some pieces around $40-90 each, but she also has a fine jewelry collection made with 14k gold that can be up to $4,000 a piece. The only thing I didn't like about the set up in this store is that they don't show you all the prices for the pendants. I didn't know if I was picking up a $40 necklace that I could buy on the spot, or if I was picking up a $4,000 necklace! I don't even know how to process a transaction like that?! I believe they have payment plans where you can pay monthly. I doubt they would have their high end pieces not behind glass, but their pieces are all so pretty I didn't know what was what! You should definitely check this place out if you're at the Summit! I almost always do! read more

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I received a pair of earrings (3pair) for my birthday and after wearing 1 of them maybe a hand full times they no longer clasp and there is no warranty because they are FASHION and not real jewelry and are only warranty for 30 days. I didn't even wear them in the first 30 days. $50 for a tiny pair of fashion earrings from this place are worth nothing. I got three pair , glad I returned the other two. Very sweet phone encounter and pleasant conversation with the store rep, but having never shopped there I probably would never, even for FINE jewelry. what could it really be worth? read more

Their employees were so helpful in helping me pick out a present and made sure that I knew they were having a sale. They also offered to put it in a gift bag and make it look like a present for me. They were also able to help me find something that was sold out online but still available in another state that I originally went in there looking for. read more

I came in on Monday evening to treat myself to a Kendra Scott necklace for my birthday! The sales associate working was an absolute DOLL! Not only was she super helpful but seemed to actually enjoy her job which was extremely refreshing. She was super welcoming and inviting to me and my two friends and made sure all of us were happy with our purchases. Definitely will be back to build my collection. read more

Kendra Scott - Jewelry Near Me - Birmingham, Alabama

I work in this industry - so I'm always very considerate when judging my experience as I know what goes on behind the scenes when working retail. Bottom line, people don't buy what you're selling anymore. They buy how you make them feel. And we didn't feel very good during our visit.... the sales team were just standing behind the color bar.... glaring and whispering.... while my mother and I shopped. The only one who didn't have a scowl or look bothered by us was Madison J who checked us out (or at least that is what the receipt said her name was). We only made one small purchase to use my moms birthday coupon due to this experience. I put my two items back to purchase them from a different location. read more

These necklaces tarnish in a few months. I have a Rosegold and all the Rosegold is almost gone

Beautiful, trendy yet classic jewelry. Great customer service. Awesome gift ideas for anyone that appeciates stylish jewelry. Well crafted and such cool designs. Love this place. read more

I've purchased a few necklaces from Kendra Scott, all online except for today (2-12-18). Today, I thought I'd go to the local store to purchase a Valentines gift thinking I'd receive great consumer service. It was quite the opposition. When I first walked in, it wasn't packed and out of four girls working, I wasn't greeted.... no problem. I looked for the necklace I was looking for and approached the check out counter. The cashier wasn't pleasant and asked if I got the necklace from the back? It was my first time visiting the store, I don't know. She quickly cashed me out and put the necklace in a bag. No yellow box, no bow, and no tissue paper. Not what I expected when I get a lovely yellow box with a bow when it's shipped. Completely disappointed in the service provided by Kendra Scott Store. I most definitely won't be going back and I'll have to think twice about ordering online if that's the store I'll have to deal with. read more

I was so excited then SO disappointed in the necklaces. You spend that much money and they turn in just a few days of wear. What is the reason that you can't make these pretty Elisa necklaces in Sterling??? At least you'll be able to get your money's worth!! Ridiculous spending that much and not even getting to wear IT!! #nevercomingback read more

Very disappointed not only in the workmanship of the Kendra Scott necklace I purchased but in the response to my inquiry about repairs. I used to be the biggest Kendra Scott fan but I will not purchase any more jewelry from the line in the future. I have purchased countless pieces for myself, my Employees, and friends and have convinced all the ladies in my Bible Study to buy Kendra Scott. Unfortunately my opinion has changed.I purchased a lovely Kendra Scott Necklace that I had for about 6-8 months and probably wore 5-6 times before the necklace literally fell off my neck in church and multiple Ivory pearls scattered to the floor. Not sure what happened but It appears as if the metal wire that strung the ivory pearls had a solder joint that broke.I am a very cautious person who handles my jewelry delicately and was quite surprised to see it fall apart before my eyes without provocation. I purchased the necklace from an outside Kendra Scott vendor for over $200 and expected it to last longer than a few months.I was even more insulted when I inquired about repair and was advised that it could not be repaired and was offered a n apology and 15% discount towards future online purchase. 15% is also the current one time promotional discount offered to anyone who submits their email to Kendra Scott. I am a business owner and responsible consumer who does Not believe in Handouts or Free Lunch, but was quite insulted by the response from the customer service department. read more