Mrs. Michelle greeted my mom and me from the moment we walked in and provided us with exceptional service. She assisted multiple customers at the same time while making sure everyone received personalized attention. She even went the extra mile by cleaning my Kendra Scott semi-fine necklace while I continued shopping for my next piece. Her kindness and outstanding customer service truly made the experience memorable. I told her she would definitely be seeing me again! read more

My very first purchase was a birthday gift to myself. Walked in without the expectations on making a purchase. I was pretty much wasting time, to give my teenager son had his lady friend time alone at the lake. I met the sweetest young lady who's a big Kendra Scott fan, and she shared the Birthday month perks and discounts with me, which led me back into making a purchase which I'm very pleased with. I'm even more please that I return back on a day that I received free gift with the Apple Watch band purchase! I was gifted the cute black cross body bag, which folds and zips. As well as a pretty pink velvet jewelry box that has two compartments. I really like that I got two jewelry dust bags as well. For your birthday month you get 25% off on Fine or Demi-fine (I believe), and 50% off on fashion. For your birthday month up until the 15th of the following month, which is pretty cool. I remember that just like Laundry's Select Club rules. So I can keep up with that. read more

I've been buying KS jewelry since it came out. I've bought over 50 pieces. with that being said I can only use very few due to it tarnishing beyond repair. You can't return it if it's been over a year. They will tell you it's costume jewelry. It may be but it's nothing you can keep long term. I suggest you buy the knock offs. read more

Oh my goodness! I've never received such an award winning guest service as I did on Sunday September 8, 2024! I went in to get my daughter and granddaughter's necklaces cleaned and I was looking for a gift for a coworker that wasn't too expensive and the customer service I received was really just amazing. I was in such shock that this sweet young lady was so happy and kind that it brought me true joy, when I save some money I'm going back and giving her a good sale! I want to give her a shout out but I didn't get her name but if any management from Kendra Scott Towne Lake Boardwalk happens to read this she is your young sandy brown haired woman with glasses and a smile that is precious. She was at work at 1:37pm Sunday Sept 8,2024! Please give her the recognition she deserves-Maria read more

Kendra Scott - Thanks! - Jewelry Near Me - Cypress, Texas

I'm a Kendra jewelry fan. I had a pair of earrings where the post broke after wearing them off and on for 7 years. The store gladly replaced the post and shined up the pair for me at no charge. Excellent service!! read more

Great customer service. Nice options for presents. I will visit again soon. Recommended to staff would like more selection for mens jewelry in the future. Kaitlyn remembered us from our last visit and would recommend shopping at this location. read more

I went in wanting to exchange some earrings I got as a gift and Kaitlyn went above and beyond to help me out!

My daughter and I went in to look around for a possible Christmas gift for my daughters co-worker. We walked in and within 1 second a salesperson was saying hello do you needed help finding something. We told her we were just looking she said ok. Then another salesperson immediately walked up and said the same exact thing word for word. We said again we were just looking. We took 3 steps and ANOTHER salesperson walked up said (yes you guess it) hello do you needed any help finding something? A G A I N, we are just looking. Now we are getting annoyed. All 3 of these salespeople are watching us like hawks. It was very UNCOMFORTABLE. We were so uncomfortable we left and will not be back to this location. We appreciate being asked if we needed help but 3 salespeople in less than 1 minutes is a little overboard and annoying. read more

First time I ever picked up in a store and it'll be the last. I called because the email told me to call past a 24 hr period. Employee that I spoke to got upset that I called 27 hrs into my order ? I told her I never did a store pick up so sorry for asking. Then when I get there, maybe because I had scrubs on, maybe something else but it felt.. not the R word.. but biased. I walked in with another gentleman who came right after me.. he was helped immediately while I stood at the register waiting for help. By the time I got help and my items.. I opted for a gift wrapping on my purchases and the employee just handed me my items in a bag with the material to do it myself. I like the brand.. but treating customers nicely can go a long way. So I won't be going back there again. read more

I have been shopping at the Towne Lake Kendra Scott store since it first opened and have always had a good experience with their customer service until today. I walked in with a return. I did not have my receipt however I knew they can look up my purchase history. I was greeted by one girl with a smile but as soon as I told her I had a return her demeanor changed. Before I could speak, the girl was quick to tell me need proof of purchase to return and sale items are final. I told her I know you can look up my purchase history. Never had any issues in past. Long story short, they found my proof of purchase and issued a gift card. The girl gave me a dirty look as she handed me my gift card and said nothing to me. Last time I shop at this location. read more

I went into the store to buy a birthday present. The sales woman was very helpful and ai found the perfect gift. Since ai was there and wearing a bracelet from Kendra Scott ai asked her how to best clean my bracelet as it appeared to have tarnished. She offered to clean it for me snd took it to the back. She returned with a brand new bracelet and told me she wasn't able to clean my old one so the store wanted to replace it. Best customer service, I will be back to this store! Thank you Kendra Scott for going above and beyond! read more

Really cute story and perfect location! It is roomy unlike the store in City Centre. I found what I wanted and as soon as I started looking for help, someone made eye contact and came over quickly to ask what I needed. They have cookies to munch on and a little seating area to relax or for husbands to sit and wait. Excellent customer service! read more

This location has a great atmosphere, and excellent customer service. TJ helped me find the jewelry that I needed, and I left with a big smile on my face! Thank you TJ! read more

Just visited this new location and let me tell you the staff was helpful especially Suzana and the store was great ! Definitely coming back here thanks to her ! read more

Its my birthday week and I've never been in Kendra Scott. Like NEVER but I got a necklace and a gift card so I was like I need more lol. I walked in like what do I do. Kristine Turner was the sales associate who helped me little did I know she was the assistant manager. She was so kind & sweet literally guided me through every step & really took the time to figure out my style. I didn't find the color of stone I wanted but that wasn't a problem she took me to the color bar let me know the process of what she was doing in helping me choose the perfect stone for me to go with the perfect jewelry for my everyday life. I left with a bracelet and earrings . I will definitely be going back to build a Kendra Scott collection lol I'll definitely look for Kristine the next time I'm in there. Best customer service I got hands down. read more

Cutest store, and omg what a great staff. They were so helpful and knowledgeable of their products and inventory. Definitely my new favorite place! read more

if I could give this place zero stars I would because I came in here a year ago for my birthday and I was greeted two times after letting them know I wanted to look before going to the color bar and they still proceeded to ask me if I was ready to go to the color to start my design then I came back today with my brother and was greeted four times by two the same two people and they kept asking me if there was an item that I was interested in and then asked if I was gonna get anything today after I asked, I wanted to look around before I needed help they walked away, got on their phones and then 10 minutes later I got asked again the same question while I was still looking around a different section out of my four years of customer service seeing and working retail I would never treat a customer like this. Worst service ever next time you hire an employee make sure that they don't constantly ask the customer if they need help give them space and time. read more

I love my local Kendra Scott store! The associates are always super helpful. Brooke has helped me and my daughter a few times we have been in and we have always left feeling like special and valued costumers! Thanks ladies for the warm welcome and assistance shopping. Ya'll rock! - Lifelong Kendra customers, Allie and Vanessa read more

I love Kendra jewelry. The staff seemed very sweet every time that I've ever come in. However this last time was different. (11/2). A member of staff who introduced herself to me as Shanel was immediately on me when I walked through the door. Not a second to breathe. She was on me like white on rice the entire time I was in the store. She didn't leave me alone for a second, I felt like I couldn't have time to myself in the store to just look. I left after realizing I wouldn't be left alone. Later that day hoping she was gone I came back with my daughter, only to hear Shanel talking to another staff member about "how to greet customers and deliver great customer service" HA! She knows nothing about great customer service. She knows how to genuinely make people uncomfortable, she also doesn't know how talk about people away from customers. Especially when it's about the customer. Poor choice in staffing. read more