Beware. I got my new watch sized here & he kept two of my pins from links that got tooken off &…read morechanged two of my gold pins to silver. Said that's how my watch came & said I didn't have any more pins when I asked for them & that's a lie because how would I be able to put the other links back on? Should have read the reviews. I would not go here. Go somewhere that's not a mom & pop when you have expensive things. Not trusted.

I wanted to go here but they wouldn't let me watch them clean my wife's wedding ring the entire…read moretime so I left. They seemed nice but if you have an expensive ring etc and want to watch while it's inspected/cleaned etc this place can't help you.

I am so grateful to had found this jeweler. It is our 13th anniversary and I wanted to up grade my…read morehusband's wedding band with a diamond band. I wanted something special that would express how special and not look like I just shopped online. When I went in I was hopeful to find what I needed in my budget but just uncertain. WELL...Kathy was phenomenal. Showed me a great selection and even found a perfect match to my budget and the style I wanted. All of the pieces were beautiful but I saw one that expressed all I wanted to say without speaking. It was out of my budget but it was the one. Kathy gave me time to think, she offered a financing option that may help, and she was very patient with me. I chose the ring out of my budget because it was THE ring. When making such an important purchase I always want to take my time and make the best decision. And this jeweler was absolutely right and amazing. Kathy and her husband will definitely see us again and I will send every one I know looking for the perfect piece of jewelry their way. Thank you both sooooo much! He loved it.

We found our jeweler about 6 years ago who has exceptional wonderful craftsmanship. What we…read moreappreciate the most is the relationship we have developed with John and Kathy. Their honesty, patience, and commitment to making sure every detail is perfect for us. They truly care about their customers. We are very satisfied customers. Derek and Sandra

Solid Gold Jewelry Horrible job repairing Opal ring…read more Nothing lines up!! Broke and chipped Opals shoving them in place. Glue left all over Gold. This is a terrible job of repairing this ring. Do not let them near your Jewelry.

Easy, Fast, Affordable & Good quality. Fixed same day no issues and nice staff. If you need gold…read morefixed this is 100% the spot

Nice gentleman, very kind and pleasant manner. Don't get annoyed as I did when it took a long time…read moreto get the door answered when he was absorbed in a project for some other customer. Just follow my lead and pick up your cell phone to call ... he'll see you standing there? Now, to the important stuff ... there is a beautiful $7,500 diamond and huge lab sapphire that I'm just waiting for some Yelp friend to buy me. LOL!!!

See what Robert Kirkwood made for me basically recycling old jewelry I already had. Old tennis…read morebracelets were hard to put on and kept breaking anyway, so we figured this would be better. It was a long process, took a while, like it?

Not welcoming at all. I went in to see what they have a far as products. I wasn't created. They…read morelooked at me like wtf does she want. I walked right back out and I will NEVER return. I was probably too brown for them granted they are just as brown as I am.

Do not come here to repair your fine jewelry. This guy is mediocre and does not know what he is…read moredoing. Low effort, low quality, and lack of detail.

I told my bracelet to this shop because I needed a safety chain for it. I dropped it off and was…read moretold it would be ready in 3 days. I went back 5 days later because I had not heard anything from the owner. The store was closed when I went by. I caught it open a few days later and was told more chain had to be ordered so my bracelet would be ready as soon as a the new shipment of chain arrived and I would get a phone call. A week later I received a text saying my bracelet was ready for pick up and the store was open until 7pm. Unable to make it there that day I stopped by the next day and the store was closed. I stopped by 3 other days and the store was also closed. I called and texted the owner and never received any correspondence back. When I finally stopped by and the store was open, I picked up my bracelet. This was about 25 days after first dropping it off. The quality was fine. The safety chain was a little tight because we never measured my hand but it was done and I finally had my bracelet. Then I asked if I would get a discount because he held my bracelet hostage for so long. He became very angry with me and told me to get out of his store and never come back. So I did but not before I promised him I would let as many people as possible know what terrible customer service he had. Do not go to this store. The quality was fine but don't questions work ethic, or lack there of, or you might hurt his feelings and he will tell you not to step foot in his store again. And that's is fine by me!!

I brought 4 pieces of jewelry to Edgar (gold chain, silver chain bracelet and 2 silver rings) he…read morewas very professional and knowledgeable of his craft. I was definitely satisfied with his work and will come back! He polished all 4 items and fix of one my rings for total of 45$!

I purchased a Seiko Presage hard edged Kurotobi luxe watch brand new. It was running +15 seconds…read moreper day and I took it to Watch Hospital for adjustment. They did a great job and now the watch is accurate. The price for the service was fair and I appreciate the Watch Hospital for the excellent quality and value of their work. I will definitely continue to bring my watches to Watch Hospital for service!

I've had my Breitling and Rolex watches repaired and maintained here. They are authorized for both.read more

I don't write reviews often, but this experience genuinely stood out…read more I came in after accidentally damaging my engagement ring pretty badly. Instead of just taking the repair and moving forward, they took the time to walk me through everything honestly. They explained that while they could fix it, the ring itself was cracked and there was a real chance of ongoing issues down the road. That kind of transparency is rare. It would have been easy for them to take my money and say nothing, but they chose integrity instead. That alone earned my trust. On top of that, they handled another ring for me, polishing and reshaping it, and the turnaround was quick and the result was beautiful. You can tell they care about their work and the people they're helping, not just the transaction. It's not always what you want to hear as a customer, but it's exactly what you need. I'll always respect a business that values honesty over a quick sale, and this is absolutely one of those places.

Super impressed with Westbrooke Jewelers…read more I had read many good things about this particular jewelry store, but on a whim I decided to stop by for a very specific reason: I have a very old small 8-day clock that decided to quit working. All of my efforts to try to bring it back to life failed. Clock shops said they wouldn't work on it because it's either too old or its mechanism is more like a watch. My regular jeweler (whom I love) does not work on clocks. So, this heirloom with a lot of sentimental value to me sat, inoperative, for well over a year. Since I drive by Westbrooke Jewelers almost on a daily basis, I took a few pictures of the clock and stopped in. I was so hoping that they could do what others wouldn't or couldn't - and sure enough I was told I could bring it in to them! Yippee! Immediately went home, retrieved the clock and came back. I was assured that they'd get it back up and running. And that they did. Yes, it took some time to get it done. And yes, it was not cheap to get this repaired. But, since I own multiple other clocks that have required repairs/rebuilds, I know that any clock repair can cost some good money. The important questions are: was it actually fixed so it's operative; and do they provide a guarantee on their work? When I went to pick it up, Jami was excellent about explaining what repairs were performed. There is a one-year guarantee on all their work, so if something should go awry, I need to bring it back. Perfect! While I was here, I did scope out their merchandise. Gorgeous stuff! If you're in the market for GOOD jewelry, I'd stop by. Life is too short to wear cheap jewelry! Obviously, too, Westbrooke knows how to do a variety of repairs. So pleased that I stopped in and have found a lovely shop with very friendly owners. And I'm tickled that my clock now works!