Hands down, Oboz quality and customer service are without compare!!! You are wasting your time…read moreand money going anywhere else. For the past 10 years I've been hiking on rocky trails and walking pavement 3-5 miles a day/ 5 days a week, wearing Merril, Keen, and Oboz womens' hiking shoes. Over a 12 month time span the sole tread and ankle lining/foot entrance on Oboz well outlasts the other 2 brands. Today I ordered Oboz online, and the discount code did not take. I called Oboz customer service, the customer service guy "Sam" and I were disconnected, and Sam called me right back! Sam applied the discount code retro actively and I got my Oboz at a great price. This company rocks!

Fabulous customer service…read more A friend told me about Oboz hiking shoes since I am going on a 10 day hiking trip in Utah soon. I had some questions about my options and called to speak to customer service. Taylor went in detail over the options with my foot issues and type of hiking terrain in mind. She was incredibly knowledgeable, patient and helpful. Actually, she was amazing.

Okay, this is a longer one but as an avid thrifter and experienced (and fair) reseller myself, I…read morethink that this place necessitates a particular conversation. My thoughts- I've stopped into Second Wind a few times over the years in search of gear/clothing for personal use, but have consistently walked away disappointed if not empty-handed because their pricing is exorbitant and stupidly inflated, and I have no shame in using that sort of verbiage. An example from today that caught me so off guard I did some research, subsequently leading me to writing this review- a heavily used & visibly stained/faded Patagonia vest listed at $115, which is $16 less than the retail price on Patagonia's own website ($131). In my opinion and personal experience, this is not an isolated case- a lot of their merchandise is significantly worn, sometimes even dirty, and still priced like it's barely been used. While I did find and purchase a cute pair of pants that were reasonably priced and in good shape today, it unfortunately doesn't negate the general pattern of overpricing. Selling gear in highly used and rough condition for near-retail prices undermines the whole point of secondhand shopping and if we're being honest, many locals have access to outdoor industry discounts that include the benefit of full warranties. Trying to resell deeply used gear at near-retail prices just feels exploitative in that context. Even online secondhand platforms like Depop tend to be far more equitably priced and transparent about quality. I'm all for supporting secondhand and local businesses, but not when it starts to feel greedy and borderline shady. Pricing like this erodes trust and defeats the purpose of resale. There are more transparent, affordable, and community-minded options out there-- please shop around.

Fantastic second-hand shop for all kinds of great outdoor gear. I scored a pair of swix xc gloves…read morefor $10!! As well as some lululemon leggings & carhartt sweatpants. This is my favorite place to hit up first anytime I come to Bozeman. I always find something amazing. Their boots & bottom layers selections are particularly good.

Staff was very helpful and they had exactly what I was looking for and even on sale! I will be back.read more

The BEST bike and ski shop in Bozeman. Kyle and Tom have years of experience and are super…read moreknowledgeable about the products they sell. If you want excellent service this is where to shop. They stand by the products they sell and always deliver competitive and fair pricing. Not only is the service excellent but there prices are as good or better than anything online. My family is grateful there are still places like Chalet Sports in Montana! Many thanks!

camt to check out the gear and the staff was so helpful. He explained the details of the fabric in…read morethe items and showed us various options being from Texas some of the stuff just really isn't feasible since it is RARELY even cold enough to wear a jacket! ;( I did like the options and will keep in mind for when I need light weight warm outdoor gear.

Dylan sold me on a wool composite sweatshirt that he knew would suit my needs perfectly. He was…read moreabsolutely right. I put on a pair of carhart suspenders and this hoodie and went playing in the snow. Diving through 6 foot drifts, jumping sideways to make silly silhouettes in the walls of white, hiked for miles. Not once that day did I sweat or shiver. I stayed perfectly dry and comfortable. These products are simply the best around, worth every cent.

All around great sports store. Needed some new ski boots and was very concerned that I would find a…read moresalesperson that knew how to fit me properly. Dayna was all that. She found me the perfect boot and it was exactly what I needed. I had also purchased some new skis from a Faty-pus rep and I needed new bindings and for my skis to be filed off since they've never been used. Everything was done quickly and accurately. Great service and knowledge sales people. Went back to get some liners for my boots. They were having a HUGE President's Day sale. I would definitely recommend buying what you need during the sale. The boots I purchased were 40% off.

I went to the Bozeman location looking for a pair of demo skis to use at Bridger bowl. Sadlly,…read morebecause of the current snow conditions they were not doing a demo program but said their Bridget bowl location was. I went to the mountain and was taken care of by Garret. He was beyond accommodating and put me on a pair of stockli skis. I skied about half a day And broke my boot. Had to be transported back to the bottom via snowmobile. Garret set me up immediately and we were off to ski the rest of the day. I've worked in ski resorts and know how many employees get burned out or develop bad attitudes. Not with this establishment. Top notch in both locations.

My new favorite shop for Western wear in Bozeman. Right on Main Street. They are a showcase for…read moreScully brand Western wear, which happens to be one of my favorite brands! They have traditional items and some that are more modern and fun. Their clothes and accessories are reasonably priced for you get. Meaning that you can get skirts for around $90 and leather jackets for around $150, with leather jacket starting around $300. We loved and tried on several items, and ended up getting a denim skirt for me, a beautiful brown suede jacket with fur collar for my husband, and a turquoise and silver necklace for me, which was half price. Service was extremely friendly. Definitely worth checking out!

My husband and I stopped in today looking forward to doing some shopping and purchasing a few items…read morebefore PBR. While browsing, I found a bolo tie I intended to buy and tried it on. A saleswoman with short brown hair and a stalkier build immediately came over and rather sternly told me I hadn't put it on correctly and that I may have ruined it. At first I was taken back, but I explained that I knew how to operate the clasp on the back and understood how to properly put on and remove a bolo, as I'm a local and familiar with them. Despite that, she continued to repeat that I may have ruined it instead of listening to what I was saying. At that point, I simply took the bolo off, called my husband back from shopping, and we left. It was disappointing because we had planned to spend a fair amount of money before PBR, but after that interaction, we no longer felt welcome. Customer service makes all the difference, and unfortunately this experience left us feeling embarrassed rather than appreciated as potential customers. We'll be choosing to support local businesses that make customers feel welcome and respected instead.

My name is John and I am the former employee / Co owner of three Rivers gun works…read more As we have gone through a turbulent 2015 with the loss of my mother and our little one being extremely ill with several surgeries .Our company had to be close ,as we could not keep up with the demand . the statements made by Chris P are false Chris P was a customer of ours and all of his material ,product ,his funds have been returned to him. We have never stolen anything from anybody , there are no dozens of people owed. And the people that we do owe ,we have been working with,and they have been very patient and understanding all 5 of them out of 138 customers I am absolutely amazed at the cruelty Of some people in this world when your family is dying or your children are sick . We have worked very hard and diligently to resolve this issue with those five customers. However there are those people out there that you could not do enough to make them happy And like any Business we have had a few. I feel the statements made against me are malicious and Present defamation of character

The people at this bike shop need to work on their customer service skills. It seems like some…read moreshops are very nice and generous, which is very much needed in these tough times, but others come across as complete snobs. Prior to calling the shop I emailed them about a week ago asking if they can offer a small discount on some brakes. Haven't heard from them so I decided to give them a call. It was difficult not reaching anyone anytime of day that I called. However, after an unforgettable conversation with a gentleman, I decided to rate this business and give it an honest review. I spoke with a someone on the phone and he was an incredible jerk who was not pleasent to talk to. I expected a 'wizard' to be more magical and persuasive in their arguments. After introducing myself and saying that I was looking for a discount on some brakes, he explained that it was cheap and, "we offer free shipping". I explained that there was someone local in my area that offered these cheaper. After learning that he wouldn't lower the price, I decided that this was a dude that didn't deserve my money not only because I didn't want to pay the price but also because I could get it from someone much nicer. There's a lot of attitude on his end and after I said, "Thanks for everything, tho" he gives me a "Bye" that reeked of entitlement and made be feel belittled. Wish I could have recorded this conversation for y'all to hear. I'm not a big fan of people from Montana especially if they treated all callers and potential customers like this. PS: If you made it this far, thanks for hearing me out on this review. The store hasn't paid Yelp to remove this yet.

Great service. Great business model. Bought a used mountain bike for my son and everything met our…read moreexpectations for a great kid bike experience