Dr Scanlon is the most amazing eye doctor ever!!! She provides 5-star service. She is kind,…read more patient, friendly, and very knowledgeable.. That is why i have been seeing her for about 9-10 years, maybe more... BUT to get to Dr Scanlon you have to get passed the trolls. The customer service in the front of the vision center is some of the worst I've ever experienced. I'm surprised these women still have jobs here with the way they treat and talk to people. Rude, short, snippy. They act as if you are bothering them. Whenever you walk in, most times you are made to wait a minute or so before you are acknowledged or helped, even when there is no one else there. Standing there is awkward. One of the trolls is worse then the others, but the others seem to follow suit when she is there. And on this last visit I noticed cleaning practices slacking. I watched the main troll put dirty glasses that people tried on right back on the display without cleaning them. How unsanitary... I decided to get glasses elsewhere. I'll be back in a year or two for Dr Scanlon, but if she wasn't so amazing I would never recommend this place. My advice, Just get your exam and then run far away from this place...

I saw Dr. Laura Scanlon for a severe issue with my left eye (after my 3 month old accidentally…read morescratched my eye!) My vision was severely impaired in my left eye and I was fearful that I was going to be blind in it. She was able to reverse the pain and vision loss that I had with proper medication and treatment. She is extremely professional and very kind, understanding and gives quality care. I feel like it's not that easy to find that these days everyone Dr. seems like they're in a rush and don't really give you the time of day. Thank you Dr. Scanlon!

I have been going here for over 20 years. The most recent visit my glasses were wrong 4x! (2 pair…read moretimes 2 incorrect lenses=4 trips). I believe the problem is the labs they use to make the glasses. Also the non-glare is not non-glare at all. It has a blue tint to it and your glasses will reflect if having online meetings. I left and went to another place who measured the glasses and told me that the glasses K&P gave me did not match the prescription. In addition the bifocal area was not level. K&P did refund my money. The response I got was, "We pride ourselves in getting it right." Yes, but clearly you do not get it right. Very disappointed. I like Dr Flor and think she is a good doctor. Lost time, gas, parking fees.

Went there because I needed an eye exam for my health enhancement program. Well they've called,…read moreemailed, texted all in the same day, more than once to remind me of my yearly exam. I did not opt in to these messages and don't know how to get off the lists. It seems the moment I get off of one, I am contacted with a different method. I don't support businesses that spam their customers.

Run away and go somewhere else!! If you don't like what you get you are stuck. Both my husband…read moreand myself very unhappy. What they give you, you are stuck with and no recourse. Customer service bad. Make yourself very happy and go to Lens Crafters. I was so unhappy I left the glasses there and walked out even tho they were paid for. At least Lens Crafters gives you 30 days to decide if they work for you. BJ's glasses are really cheap and loose shape of your face quickly. We spent over $800 on 3 pair and all 3 pair had issues. Near sighted, distance and progressives.

If BJ's would allow a 10 star rating, I would give Licensed Optician John Brennan a 10 star rating…read more I found him to be extremely knowledgeable, professional and really caring to give the best customer service possible. Previously I went to an Optician Store and did not get the service that John provided. He will definitely be my Optician for life! Terry Russo

Dr. Ho, technician Sophia, and the front of store team are all amazing! My insurance wouldn't cover…read morean eye exam but I was overdue for an appointment so I gave Warby Parker a try. Dr. Ho was knowledgeable, thorough, and took the time to ensure I left with a prescription that is truly right for me. Then the team out front went above and beyond to help me find a pair of glasses that suited me, and we ordered right there on the spot. Prices are transparent and affordable, without sacrificing any care or quality.

Amazing eye exam with state of the art equipment by Dr Alexander Ho, and his assistant Sofia…read more Wonderful customer service by the WP representative Stacey. High-quality lenses and frames at a good price with wonderful return policy if needed. Highly recommend this location and the company. The glasses come quickly and with a really good case and cleaning cloth and the lens quality is amazing. Plus they give a free pair of glasses to people who can't afford them around the world. And if you buy two glasses at one time you get a 15% discount.

This year when I walked into In Focus of Branford I had reached a complete level of frustration…read morewith other doctors and a small optical shop in Guilford that had much difficulty creating a workable pair of glasses for me. I was given an incorrect pair of glasses by the Guilford shop and told to wear it, until I got use to it. No kidding!! I was seeing the world through a fish-bowl. The In Focus people suggested I immediately make an appointment with Dr. Bowen who would start anew and write up a new script for me. Dr. Bowen did evaluate me and her script was perfectly accurate and very different than what others had erroneously written. Instead of trying to steal me away, Noelia an employee of In Focus shop called the shop in Guilford and explained to them what they had to do in order to give me a workable pair of glasses. It took weeks if not months before I would receive a pair of glasses from the Guilford shop. I decided to order my 2nd pair of glasses from In Focus. Within days I had the pair and by comparison the process was wonderfully smooth and without difficulty. I could see like an Eagle. No more fish bowls for me!! The people of In Focus know their business. A special thanks to Noelia for all her efforts to help me. I got to know everyone on a first name basis: Stacy, Boh, and Herb are all top notch in my opinion. I switched over to Dr. Bowen for the future. Some other points to mention: The prices for glasses at In Focus were reasonable. They were able to complete my order in a few days. They did not make any mistakes. In the future I will only go to IN Focus. I wish I could give them 10 stars!!

Twice they did small repairs on my glasses cheerfully and for free, even though I hadn't bought…read morethem there. The store is neat and clean and they are very nice. I plan on buying my next pair there.

Fair service and price. Love the fact that you just stop by and get serviced. Someone is usually…read moreavailable.

I purchase new frames in late Nov. 2025, and a little over 5 months the they cracked just below the…read morenose bridge. I've been wearing glasses for 50 year and never had a frame completely crack in this location. I guess this is the reason they are so inexpensive. Very unfortunate, as they were a very nice design and I was going back to get a matching frame for prescription sunglasses.

I have been going here since February 2025 and was trying to get to the right contact lenses! It…read morehas taken some time as my eyes are so different! I went this past week and Dr. D was adamant about getting my lenses correct. It took a few trial contact, but he didn't give up. If you're looking for a place that cares and takes their time go to Americas Best in Wallingford! Dr D was awesome!

I cannot say enough great things about Dr. Ryan and the team at My Eye Doctor of Ansonia. Dr. Ryan…read moreis fantastic and has solved my vision problems as challenging as they have been. Additionally, the office team went "above and beyond" to make sure I received all of the medical benefits that I was entitled to. Thank you for taking such good care of me!! Tom O'C

Be very careful! My prescription for my glasses were completely wrong! I told them they were blurry…read moreand they said you just have to get used to them. I brought them back they supposedly made changes and were just as blurry. Finally went to another eye doctor to find out my prescription was way more than I needed. I'm out $400 for glasses that don't work. Had to pay another $300 to get glasses that do! Will never go back!!