Changed policy. Now they bill your medical insurance for all visits to collect a copay…read more Unscrupulous policies now. They bill your eye insurance and collect a copay. Unacceptable. They have been reported to EyeMed and my medical insurance company. Currently talking to DPH about the issue

Place is pathetic..I over paid on a co pay by 80 bucks clearly there fault that they…read moreacknowledged...I made numerous requests to get refunded. No response back at all I'm a customer there but that don't matter...the lady in charge of that stuff won't ever answer me back ...bad business

I am really upset with these guys! I had a great appointment with a new eye doctor who was so…read morecaring and great. He really helped me with suggestions for my dry eyes. Sadly, the prescription that I use for my dry eyes is VERY expensive ($250) but the eye drs always write up the prior authorization so the insurance will pay. Well, I called FIVE times last week and left messages bc no one was calling back. They ignored my calls every time. I spoke to Miranda who could have cared LESS! I did MY job, I made the appointment and showed up on time and paid my bill. This office has NO CARE to do THEIR job-to return a phone call and fill out the paperwork! I am so disheartened and frustrated! If there was ONE light at the end of the tunnel, I was able to get a hold of a different office in Deep River. There is a LOVELY lady named Donna who actually answered the phone (shocker) and called CVS and called me back to follow up. The problem still is not solved, but having someone in the office that gets back to me is a huge win. I am hoping to get this problem solved. :(

The staff at the front desk are great; however, the doctor left something to be desired and I won't…read morebe returning. I found him to be dismissive of my concern and shockingly even tugged at my eye without warning. When I flinched and told him it hurt, he told me to "get back here" and said it didn't hurt (as if he would know). I found this to be rude and completely uncalled for. He also referred to the great staff at the front desk as "girls" which is not appropriate. Yuck, Yuck!

Started tele-exam which was canceled and referred to an ophthalmologist…read more BUT overall staff was very friendly and they have a wide selection of frames.

I popped in here for an eyeglass repair (did not purchase glasses here) and the wonderful woman up…read morefront helped get me a new screw in less than 10 minutes. They also allowed me to use their restroom and when I came out to pay, there was no charge. They are so unbelievably kind when they did not have to. I'll be returning here and so should you!

I have been seeing Dr. Caliolo for about 20 years. She is one of the few doctors I have seen over…read morethe years who actually cares about her patients. The office staff always greets me and is very pleasant. Eyes are very important to me and I have complete confidence in this doctor and the doctors she has referred me and my family over the years. My husband has a serious condition and was referred to an excellent specialist. My elderly mom also has a serious eye condition and was referred to excellent specialists. Sue has been helping me choose frames that are both attractive and comfortable. She accurately measures and fits the glasses. I love this office. I can't understand the negative reviews. Sometimes you get the attitude you give. No one has ever been rude to me. Only time I was referred to another doctor was when my family or I needed care this office could not provide.

The office staff are very rude. They call and cancel your appointment noting that it is a medical…read morevisit, really? What do you go to the eye doctor for? Don't they read the chart? Then when they send a bill and you have proof that the balance is not correct, they get "not happy" and a few days later cancel your appointment and say they will refer you to another doctor?? Why?!!!

I was taken on time. All techs were friendly and professional. Dr Kim was thorough and…read moreknowledgeable. I walked away with a glass prescription that was perfect!

Dr. Nhu-Y T. Dao MD was the ophthalmologist that I saw and I can't recommend her highly enough. I…read morehad a temporary lessening of vision due to a Prednisone sensitivity. She explained it so that I was not so worried. She did an excellent eye exam and, rather than giving me glasses right away had me come back for a followup exam to make sure the medication was out of my system and that my eyes had stopped changing. We discussed the amount of correction (something I have never had anyone willing to do before) and I chose not to be corrected all the way to 20/20 so that I would not need bifocals to see my dashboard when I drive. My eye exam was on 6/18 and my I picked up my glasses on 6/21. To my delight they are perfect. Having been given incorrect lenses before, I was pleased that there will be no need to return for corrections, or complaints. I can't recommend Dr. Dao highly enough. As someone who works in a field related to vision I am extremely impressed with the service I received from her and from the Eye Care Group.

Wonderful care in every way, from reception through examination, glasses, and prompt referral for a…read morelook at cataracts. First class!

I would follow Dr. Johnson to the ends of the earth! She is incredibly thorough, knowledgeable,…read moreprofessional and kind. Staff is pleasant. I've referred several people to her, all of whom have later thanked me for turning them onto such a terrific physician. Don't hesitate! Make your appointment today!!

I was looking for a new eye doctor in the area and found this location online. The office is very…read moreclean and organized. The staff were friendly and professional. The two employees who assisted me were great! The doctor was kind and knowledgeable. Everything was explained to me along the way. I'm so happy I found a new eye doctor. This office is great!

Oh I like this place. so clean and modern. so professional. I only have eyes for new insight.read more

Dr. Roberts is fantastic. I have no reservations about his care expertise bedside manner demeanor…read morenothing he's fantastic. His support staff stink I watch people for a living. I've seen his primary secretary / office manager fighting with other employees arguing being disrespectful unfortunately it carries over to clients. So now I've moved on there are other options. Why is he a doctor when it's difficult to get an appointment when it's difficult to get information when it's just plain disrespectful. Regrettably it has nothing to do with a doctor.

I have been calling this business for two weeks to try to make an appointment. They're only open…read moreT-F and close at 5. No one ever answers the phone or returns voicemails. The website states they are appointment only, and to make one by phone. You see the problem here, if no one ever picks up the phone or calls back. This place is the closest in my network of insurance, but I need new glasses for something in a couple of weeks. So now, instead of driving 5 minutes to this place, I have to drive 30+ minutes to the next closest location that's covered by my insurance.