Changed policy. Now they bill your medical insurance for all visits to collect a copay…read more Unscrupulous policies now. They bill your eye insurance and collect a copay. Unacceptable. They have been reported to EyeMed and my medical insurance company. Currently talking to DPH about the issue

Place is pathetic..I over paid on a co pay by 80 bucks clearly there fault that they…read moreacknowledged...I made numerous requests to get refunded. No response back at all I'm a customer there but that don't matter...the lady in charge of that stuff won't ever answer me back ...bad business

I have been going here for over 20 years. The most recent visit my glasses were wrong 4x! (2 pair…read moretimes 2 incorrect lenses=4 trips). I believe the problem is the labs they use to make the glasses. Also the non-glare is not non-glare at all. It has a blue tint to it and your glasses will reflect if having online meetings. I left and went to another place who measured the glasses and told me that the glasses K&P gave me did not match the prescription. In addition the bifocal area was not level. K&P did refund my money. The response I got was, "We pride ourselves in getting it right." Yes, but clearly you do not get it right. Very disappointed. I like Dr Flor and think she is a good doctor. Lost time, gas, parking fees.

Went there because I needed an eye exam for my health enhancement program. Well they've called,…read moreemailed, texted all in the same day, more than once to remind me of my yearly exam. I did not opt in to these messages and don't know how to get off the lists. It seems the moment I get off of one, I am contacted with a different method. I don't support businesses that spam their customers.

HORRIBLE!!! I called to make an appointment for an eye exam. The person I spoke with was nasty,…read morecondescending, unprofessional and utterly incompetent. She didn't even know the answers to simple questions about eye exams and had to put me on hold for over 10 min so she could check with her supervisor. Then she didn't know the price of the contact lens fitting exam. Then, when I asked if they accept my insurance it was impossible to get a straightforward answer it was clear she had no clue what she was saying. Later, I called their other location to doublecheck and got completely different answers. It was also an ordeal. Again, the person I spoke with was rude and abrupt. They are so vague about insurances they accept, or about the final cost you can expect to pay. Then they e-mail forms to sign requiring you to pay upfront for things that are routinely covered by insurance. Everything there is so chaotic and disorganized. And don't even dare ask another question because you will be snapped at. I can only imagine when one gets a bill from them. Most likely you will be overcharged and nobody in their office will cooperate with you to resolve any billing issues.....or even understand what you are calling about. Not the sharpest knives in the drawer, to say the very least. Stay away from this practice!!!!!!

The immediate response to my original review completely changed my view of this practice. Everyone…read moreI spoke to acted in the most respectful, caring and professional manner

I've been twice for an eye exam and couldn't have been more satisfied. Appointments are easily…read morescheduled online. Haven't purchased frames here, but they did replace the lenses in a frame I wanted to keep wearing. Great work on that, as well.

I wasn't sure what to expect from BJs but the experience was very easy. The young lady who helped…read moreus was very pleasant and extremely efficient. Both of my children, that are 8 & 9, need new glasses and the entire process from selecting frames, being sized, ordering the lenses then paying took less than 15 minutes. We also paid under $250 for both of their frames and prescription lenses which is amazing!

I don't really like this location b/c it can be chaotic. I usually go to the Southport location but…read morethis one is closer to my house. I had an appointment to check my vision & get contact lenses/glasses prescription. I've been going to Dr.Nilka Pabon for 10+ years. She is very professional & is good @ what she does. I will continue to only see her as my Optometrist. Unfortunately, this location is always packed & short-staffed.

The doctors and staff are amazing. I was able to make an appointment easily. I didn't have a wait a…read morelong time to see the doctor for the exam. The doctor took the time to answer all of my questions, and was very thorough. I highly recommend Vision Center Associates.

I've been a patient of family eye care for over 10+ yrs. The…read morenew office is great for me, I am in a wheelchair,so their handicap entrance and elevator are a huge help.All of the staff have treated me with dignity and respect, I found their optical exceptional! Excellent choices of all the latest styles of glasses and contacts. Definitely recommend this very accommodating business.

What good can come out of the city of Bridgeport? There are so many, but I will start with Family…read moreVision. Recently I had some challenges with my insurance and it was painful. However, Wendy and her staff were very patient with my wife and I while we sorted through the process and getting all the information we need. They were kind, understanding and professional throughout the whole ordeal! Finally we got the insurance fixed and got our glasses to be sent out and pending pickup. Thanks Wendy and your team. O'Neil Taylor

I recently had my eye examination at the Monroe location. Dr. Iadarola is very friendly and…read morepersonable. Harriett was also awesome as she patiently assisted with securing the most appropriate eyewear. Thank you to Dr. Iadarola and Harriett for great care! See you next year!

Will never go here again. The medical assistant did my exam. Is that Evan legal? The doctor was…read morevirtual and rushed me through. I complained about having trouble with my up close vision but was given a prescription for distance. I see 20/20 distance. Awful. Would not recommend to anyone​