I've been standing at the front desk for over 9 minutes and several staff have walked by and one is…read morein front of me now on the register. Not ONE person has even acknowledged me...I saw bad reviews before I came but really had no other choice. Never again.

i ordered a pair of bifocals on 7/31/25. I was given am estimated delivery date of approximately 2…read moreweeks. Not having received any information, I called on 8/22. I was told that the glasses were being coated and might be ready within a week. On 8/28, I received a call saying that the district manager had been contacted to resolve the delivery problem. On 9/4, I was told that the order had been resubmitted by the regional manager and that the next delivery estimate was 9/11. I was also told that the order was properly re-entered on 9/28 but there was no explanation of what caused the delay. The staff at the Old Saybrook branch are consistently polite but they are clearly at the mercy of poor information management at the lab producing the glasses. Why didn't the lab contact the branch when the initial order failed? And why did it take the intervention of district or regional management to resolve this problem?

I needed to replace the lenses in my eyeglasses and was delighted to discover that Cartier Optical…read moremakes their own lenses in house. The friendly customer service I received from Ernie, Rod, and the office staff was excellent. My lenses were ready in just a few days. I highly recommend Cartier Optical for those needing glasses or just new lenses.

These people have the widest range of glasses frames I have ever seen in two big rooms. Sunglasses…read moretoo. Nice range of prices. They are really helpful and knowledgeable and friendly.

They charge for $94 for free contact lens for a fitting? The prescription given to us was wrong. No…read morereturn calls from Manager. Please skip this place. They earn their 2 out of 5 star rating.

Mixed review. Have used them for years and have had some instances of reasonable care including one…read moreunscheduled visit for an urgent matter a couple of years ago which was greatly appreciated. Last visit, though, they (1) missed a diagnosis of what I was told a week later by an ophthalmologist was a common eye condition and (2) billed me for a "contact lens fitting"' when in fact the prescription had not changed at all, thus no fitting per se was required - so this was just a fee for no service, plain and simple. But the reason for this negative review is actually neither of those two things. It was their response when I wrote to them privately with the concerns. They did not respond to two messages that I wrote to them. Nothing. Nada. Crickets. That is reflective of a business that does not care about reaching back out to a longtime patient/customer who had written with legitimate concerns. I asked for nothing from them other than an acknowledgment that they took my concerns seriously. And, as evidenced by their lack of response they in fact don't take them seriously. Hard to recommend a business that applies that approach to its valued patients.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

First class in Eye exams. Very thorough. From a routine exam they found a tiny leak in my retina…read morewhich was taken care of by a Retina specialist. Officers very professional, personable, friendly - Dr Haim is awesome

From the owner: Please Contact Us For More Information.read more

Stopped by for a pair of sunglasses and there was a large selection available! Even though this…read morestore is located in an outlet mall it is not an outlet store so you can make returns at your local store but this means you should expect the usual prices! They do give you a one year warranty which offers you 50% off a new pair if your glasses break.

From the owner: At Sunglass Hut, our mission is to be the premier shopping and inspiration destination for high…read morequality fashion and performance sunglasses. Starting out in 1971 as a small kiosk in Miami, Sunglass Hut is now the leading international retailer of sunglasses and is part of the Italian-based Luxottica Group, the world's largest eyewear company. Visit our Westbrook Sunglass Hut at 314 Flat Rock Pl to shop the newest styles of the season. Whether you're on the hunt for high fashion frames or just wanting something classically cool, look no further. Step in to style with thousands of pairs for every shade of you.