The best! William is an absolute champ. He really saved my trip. I had glasses that badly needed…read morerepair, and he got them looking new in just a few minutes! And no charge! I could not believe it. I thought I was going to have to do the rest of my business trip without my glasses. The entire staff was so friendly and helpful, and again - William is the best. I cannot recommend this place enough.

Nina and Maritza were amazing. They both showed excellent…read morecustomer service. I was assured by their service that they both had my best interest in mind.

Everyone at Eye Doctors is professional and friendly from start to finish. Dr. Gordon is so…read morethorough,knowledgeable, thoughtful, kind and genuine. I look forward to my visits with her. All members of the office staff and the optometrists are equally friendly, knowledgeable, and professional. The office is spotlessly clean and they are on time for appointments. They have a great selection of frames as well. I highly recommend Eye Doctors and particularly, Dr. Gordon.

Nice staff, but Don't be fooled by any Optometrist playing on your emotions via some feel-good…read moretactic. More importantly, focus to ensure that the end result of service rendered equates to quality of lenses in frames received in exchange for your money. Don't be fooled by the old illusion of the 3-D bird trick that's been around at least since the early 1990s, but haven't seen it in a while until recently. I recall this being revealed as a gimmick many years ago. Interesting to see it resurface again. What clients get as the end product should match that experience. As customers/clients, we know when we've ever had a pair of good quality lenses and feel that the Optometrist got it right. By the same token, we know upon trying on new glasses whether or not it is either too strong or just a weak, problematic pair of glasses akin to looking out of a window pane leaving the client better off wearing their older pair of better quality for vision care. Now I know times are hard in the world of Optometry business, but this is messed up. I was so happy to stop by & pick up my glasses, but was disappointed upon realizing that they were weak and unhelpful. The Optical Assistant growing a bit frustrated insisted on telling me to just keep the new glasses and wear them for more than a week in order "to get use to them" with her ongoing reasoning to my responses. For the sake of moving on with the time being, I rode out the time and tried wearing them only to find myself struggling & squinting to read the Road Signs from a reasonable distance until too late in approaching to make a turn or lane decision. To be safe, I have had to wear a much older pair of glasses. They are hard & painful on my nose bridge & ears, but at least they are much better on the vision. With the exception of the reading glasses (bifocal area), the new ones are akin to looking through a window pane wasting my time and insurance money. There was no getting used to a new pair of glasses after the first day. Either they work or they do not! Don't make the mistake of given into that which is designed to send your right on out the door with them. Unfortunately, the office remain closed due to the Coronavirus crisis leaving my son and I hanging. Unfortunately, he trusted them and purchased three pairs with two of them being quite expensive or going into the Hundreds of Dollars in total. We were told that the Obamacare insurance used a different lab to cut cost. He was assured that the pay-out-pocket would result in a different lab with better results. What's the point of buying COSTLY frames with lenses that are not a good fit for better vision? Since we were told that our vision hasn't changed much, we could have simply taken our previous prescription to a direct online frame & lense company with high reviews & reputable or to a Costco, BJs, JCPenny, etc. Shouldn't the goal of private offices be to differentiate oneself to stand ahead of the competition? IMO It is one thing to practice good customer service, it is another skill to deliver quality of care with satisfaction for clients/customers for equal exchange of goods and services in terms of money/insurance rendered for payment for prescription glasses.

Kennedy Perkins is top notch. I highly recommend for your eyeglasses…read more Sonia went up and beyond to help my granddaughter get the glasses she wanted. Thank you Sonia! see you next time we need glasses!

This store has the most gorgeous frames. People always ask me where my glasses come from. I love…read morethe friendly atmosphere. Sonia always takes time to help; she has a great eye for detail and the right frames for one's face. Every time I come in I see other customers who are delighted to work with her. I highly recommend this business.

Lovely experience throughout- highly professional! I'd never experienced a remote optometry…read moreappointment before and was interested in the process. It was very similar to an in-person visit, possibly somewhat more efficient. My technician Emily explained things well and created a comfortable, professional space. Sales floor staff is super knowledgeable and was really helpful- I'm getting progressive lenses for the first time and Donna helped me fully understand my options in a way that wasn't overwhelming. That's not easy, and I really appreciate her time. Everyone I worked with at this location was patient, upbeat, and struck me as incredibly competent.

For the Most excellent, easy going, informative and professional eye care professional service…read morevisit these folks!

Brooke did a fantastic job informing, advising, and showing me all of the features and options for…read moreglasses I could purchase as well as the insurance and warranty. I got there a little after 5 and Brooke took her time explaining everything to me and even stayed till after they close around 6:20 when they close at 6. She said they could be flexible with where I can pick up the glasses since I live halfway between the Waterford and Coventry BJ's and she said I could get them repaired at either BJ's as well. She went above and beyond with her customer service!! It took a week and a day for the glasses to come in which I consider very quick. I am very excited to pick up my two new pairs of glasses in the next few days!!

I love going to BJS Optical in Waterford, CT. The staff is always so friendly and helpful and they…read morehave a great selection of frames to choose from.

First day in Mystic on vacation and my glasses broke. Brought them here and she fixed them so…read morequickly and was so nice! THANK YOU!!!

Siobhán, I absolutely love my glasses. They are simply exquisite. I'm so happy to have found your…read morefun and eclectic shop! Thank you for helping me find the absolute perfect pair of glasses!!

Went there for my first time today,LOVE THEM!!! Had to get a full contact lens/ diabetic eye exam…read moreand it took no time at all. The staff is so fun and welcoming. The best part is they have what I'll call a dilation camera instead of the drops so your eyes aren't messed up for hours!!! Left with two free pairs of contacts to decide which ones I liked better before ordering. It was the best time I've ever had at an eye appointment.

Everyone was very nice and helpful. The representative, Julia Jones, was insightful and very…read moreknowledgeable. Felt comfortable with her expertise in putting me into glasses that fit my personality and my face, perfectly!! Would highly recommend! Also loved the Dr. He was very helpful regarding my eye issue.

My experience at this eye clinic was very disappointing. During the visit, important instructions…read morewere not clearly communicated, specifically, my family member was given dilation drops but was not advised to wear sunglasses or limit light exposure afterward. We are not experts, we don't know the dangers. Shortly after leaving, and her eyes being exposed to the harsh afternoon sunlight for 15 - 20 mins. her symptoms worsened significantly, including severe light sensitivity, redness, and discomfort, which required an ER visit later the same day. We paid the entire exam out of pocket too because this place was the only one open on a Sat and our insurance didn't cover it. And the ER doctor told me the exam itself caused an Secondary infection to her eyes. Her eyes become very swollen, shut, very red and painful. Now her eyes are still swollen and shut, 24 hours later. And I am very anxious and nervous as she is my mom and her eyes are in a bad shape. During the visit both the Doctor and technician handling the eye exam were coughing repeatedly. I am guessing this is where the infection could of occurred in the small room. They should have worn a mask. As patients, we rely on proper guidance, especially after procedures that can affect vision and comfort. Clear communication, preparation, and respectful responses to concerns are essential. This experience fell incredibly short in those areas, and I hope others are warned before going.