This is the BEST Dental Office I have ever been to! I have recommended The Drs Ly (Husband-Wife…read moreDental Tag team) to everyone I know, heck even to strangers. If you don't have dental insurance, not to worry. This team will treat you like family! This dental office uses the newest technology in every aspect of your visit. Once you walk into the bright, cheerful office, you are surrounded by wonderful amenities. Netflix movies, Apple Radio style listening options, cold bottled waters & juices, coffees & teas. The staff is so amazing! The receptionists & assistants to the techs & hygienists. Once you are place in your exam room, you have your own huge flat screen television to choose what you would like to watch or what music you want to listen to. The equipment is all state of the art. Only the latest techniques & methods in dentistry are used at the Friend-Ly Dental office. Starting with the comfortable X-rays and the cleaning your teeth & gums using ultra-Sonic scalers (my teeth are so white & bright!). If you need a filling, they use the latest mix of resin fillings, which require a more conservative tooth preparation (less drilling) and can have a strengthening effect on the tooth. They can do root canals, topped with beautiful, bright white porcelain crowns. The Friend-Ly Dental team can accomplish just about anything your mouth might need! The Doctors Ly are a formidable team! I have never had such a pleasant & enjoyable visit to the dentist!

I begin my treatment plan with this dentist in early August- after much being deathly afraid of the…read moredentist and pricing over the years. They have Amazing service, and professional, great communication and don't try to add additional Services that you don't need. Glad to have found this dentist. 10/10 highly recommended

Do not come here!!! I literally walked out when I went for a free cleaning my insurance provides…read morefor but told them I didn't want them probing my gums (to charge you extra for deep cleaning). I was told it's a requirement, well, it's not required by the state. It's not required by my insurance. It's not a true requirement. It's your office policy to get more $$.. I also went there for a crown previously and the dentist (looked like a 16yr old) could not figure how to tighten it properly and asked I come back after he talks to someone more experienced and asked I come back after he figures it out.. pathetic after I spent thousands.. go with your own risk. There's plenty of other dentist around here. Good Dentists.

One dentist is probably as good as any other. The problem with this dentist is their office staff…read more Before a scheduled appointment they send a notification of what the cost will be. It never has been accurate and expect another invoice for additional charges. This isn't good business practice

Great service and great work. Friendly staff and close by. Scheduling an appointment was very easy…read moreand any work that needed to be done after the appointment was only two days after.

The Dental Hygienist was very rude and unfriendly. Taking x-rays she gave me a papercut on the tip…read moreof my nose. The Dentist introduced herself to me with a mask on her face, hair covered and a mag. Lense glass on her eyes. Have no idea what she looks like and had to look over my shoulder to see her. I felt her reaction was dismissive and unprofessional after I refused additional x-rays. 4 had already been taken of this one tooth by them. Did not reflex the standard of care expected in a Dental office patients deserve. The experience made me feel belittled rather than cared for. Went someplace else. I would rather lose the money this visit cost me and not experience this type of treatment again. I was there for just a crown- no more.

The staff at both this location and the Woodlands location are horrendous. On multiple occasions we…read morehave dealt with them flaking out on obtaining insurance pre-authorizations, despite them assuring us this would get done and and that they'd contact us when ready to schedule a procedure. This has needlessly extended my wife's suffering. Spend your money on people who care instead of Happy Sapiens.

Terrible experience! My daughter went in back in Aug 2023 for a root canal- it's now January and…read moreafter multiple phone calls and promises to be called back (I even called their other location in hopes they could help) and we have had to go to another dentist to finish out the crown. While doing the crown prep, I was told there was decay still left around the root canal they had to clean up. Highly disappointed. Will not return.

I've been seeing Dr Shao for 3-4 yrs. My whole family goes to her too…read more She and her staff are always so great at making sure my appt is swift but also comfortable. I never sit around waiting. They're professional but also fun - which I love! Dr Shao shows true care to me as a patient. She asks me constantly how I'm feeling, how my numbing is, and how my pain levels are doing, and she always follows thru to help me. Highly recommended!

Great employees, good office --vintage feel, and informative doctor. Had some veneers, crowns, and…read morewhitening done with some minor fillings. Ask for the compounded gel, It makes a world of difference and I didn't feel the injection at all. Been to over 10 dentists in the past 20 years due to having to move a lot, and I enjoyed this one the best. Will be back. Hopefully i won't need to move anytime soon. The office and employees are super though, so I may fly back for my care. -Lindsay

This was our first visit with Sterling Ridge Dental. They lived up to their high rating. The…read morestaff was personable, pleasant and helpful. Our appointment schedule was timely and the team did a great job. Dr. Cope consulted a couple of times and then the team made any additional appointments internally and externally for us as part of finishing up the visit. We will see how the billing works but so far so good.

Know your dental benefits and verify your treatment estimate yourself…read more I'm writing this because I hope our experience encourages other patients to become informed consumers of their own dental care. Treatment plans are estimates, but before agreeing to thousands of dollars in dental work, review the charges and independently verify anything that doesn't make sense with your insurance company. I'm very glad I did. My husband received a treatment plan at Sterling Ridge Dental involving multiple crowns. Our Delta Dental PPO covers crowns at 60% in-network, yet one crown was estimated at approximately 45%. When I questioned this with the office coordinator/manager, Theresa, I was told perhaps our benefits had decreased and was advised to contact Delta myself. I did. Delta confirmed our crown benefit was still 60%, consistent with estimates we had received from other in-network providers. Unfortunately, my conversations with Theresa became increasingly uncomfortable. I found her demeanor dismissive, passive-aggressive and at times hostile simply because I continued questioning discrepancies in the treatment estimate. At one point, she suggested another provider may have obtained a different result by coding a different tooth and said their office would not "unethically" code the wrong tooth to obtain coverage. That was never what I requested. I simply wanted to understand why their estimate didn't reflect the benefit Delta confirmed. I also questioned separate D0350 photographic image charges for the crowns. Theresa told me these photographs were needed as documentation/proof so the practice could get paid by insurance. I specifically verified this with Delta. The representative told me D0350 photographs are NOT required for crown reimbursement and that standard dental radiographs, including periapical (PA) x-rays, can be used when additional documentation is necessary. PA x-rays are covered under our plan. I understand an office can choose its own documentation practices. My concern was being charged separately for something presented as necessary for insurance reimbursement when Delta told me that specific photographic code was not required. This was especially confusing because during our consultation, the dental assistant took intraoral photographs and specifically told us they were for internal office use and were not something we would be charged for. When I continued questioning these issues, Theresa became more confrontational and told me, word-for-word, "We're not going to let any insurance company dictate how we run our business." She also told me I was "lucky that we accept your dental benefits." I wasn't asking insurance to dictate how they practice dentistry or asking anyone to improperly code anything. I was asking reasonable questions about our coverage and financial responsibility before committing to substantial dental work. Theresa ultimately proposed obtaining a formal predetermination from Delta. She also attempted a three-way call with Delta, but I was disconnected/hung up on and she never called me back. Within approximately the same week or the following week, I received the predetermination we had been waiting for, yet I still received no follow-up from Theresa. Ultimately, this wasn't about one relatively small fee. It was about transparency, professionalism and how legitimate patient questions were handled. We intended to establish long-term care here. My husband had substantial dental work to complete, I had scheduled my own new-patient appointment, and we potentially would have referred others. Instead, we canceled his treatment and future appointments, canceled my appointment and chose to seek care elsewhere. My advice: KNOW YOUR BENEFITS. Request an itemized treatment plan, review the charges and call your insurance company when something doesn't make sense. No patient should feel intimidated, pressured or "lucky" that their insurance is accepted simply because they ask questions. Being an informed patient is not being a difficult patient.

Since the beginning of the year, I was supposed to have my wisdom teeth removed. I asked several…read moretimes if a nurse would be present during the procedure since I was going to be put to sleep. Out of nowhere, they canceled my appointment and never called me back to reschedule. Yesterday, I went in for a cleaning and also mentioned that I wanted my wire removed. Just like in other reviews, the staff seemed to be in a rush. The dentist briefly spoke with me, then got up and called the hygienist. The hygienist who came in was extremely rough -- I've never had to stop anyone during a cleaning before, but with her, I had to tell her to stop. She never once asked if I was okay and seemed to be rushing through everything. In the process, she even cut my lip. When I told her she was being too rough and mentioned that my previous hygienist wasn't like that, she told me they had fired the previous one. Later, I asked one of the front desk staff, who told me that the previous hygienist had actually left to work somewhere else -- meaning the one who cleaned my teeth lied to my face simply because I complained. She also tried to rush me out right after the cleaning, but I stopped to ask about my wire. It felt like the dentists were more focused on chatting and having fun, removing their pimples than focusing on their patients. They eventually told me to go back to my room and wait, but honestly, couldn't the dentist have removed the wire before the cleaning?

I have been coming to this location for over 5 years now, and like it very much…read more All of the staff is friendly- from the front desk employees to the hygienists and dentists. They are great at explaining everything from your cost to recommendations for any procedures or preventative at home measures. They can even fit you in for any kind of emergency! I also like that they seem very organized and don't just have a temp answering the phone for someone else to call you back or put you on hold a lot. Every time someone answers the phone or responds to you, they look for a solution right away or direct you to someone that can answer your questions! I will keep coming to this place for all my dental needs. If you are looking for a new dental place, you should come here too!

Great care and super friendly staff. Excellent doctor who really knows his stuff!!! Been going…read morethere for several years now, revel 40 minutes to get there because they are THAT good.

I recently started going to Spring Premiere for my first implant. I'm almost done & the entire…read moreteam/staff have been amazing throughout the entire process, starting with the consultation. The Dr. was professional, very thorough & gentle with every procedure from the extraction to the bone graft and screw implant. I have & do recommend others to give them a try.