They are providing excellent proof of concept allergy treatment that allows for allergy to be in…read moreremission that no other allergy treatment could accomplish. However the low rating is because of two major things: 1) bad customer service that they can't provide good wrap around service and just tells you to deal with each department separately. There have multiple sites and apps for you to manage your care which is confusing and frustrating when some functions doesn't work. This is an example of bad scaling leading to organizational inefficiency that impacts customer experience - just adds stress to patients! 2) terrible billing department that never responds to email (10 weeks and counting) but when it comes to paying any bills, bills would be received by mail 2 days ago, then the email asking for payment and then call for payment follow up - if you have personnel who can be chasing for payment so immediately, can't you have personnel to respond to billing questions that's outstanding for 10 weeks? Lastly, they have referral credits BUT it does NOT apply to immediate family even though allergy tends to turn in family!

The Care Quality and Professional Expertise for children with Severe Allergies is well thought out.read more

i was referred here by my Dr. What a huge mistake. First thing was it takes 2 months to get…read morein. Totally unacceptable to start off. Then they say they had a cancellation and I could get in 7 weeks. (eye roll)!! Then they wanted my email. I said no. Then to top it all off, I have to give this office a credit card number to hold my appointment in 7 weeks! I don't think so. Last thing I want is my credit card number floating around some unknown dr office!!! Avoid this place!!

Just trying to schedule an appointment was like a nightmare - forms that were scanned were emailed…read moreto me and I could hardly read them (and I'm young and have great vision). Jen, I think it was, was SO unprofessional and rude to me. When giving her my insurance info on the phone she interrupted me rudely when I explained that some other doctors had forgotten a digit and therefore my insurance didn't go through properly. I emailed to cancel my appointment after reading these awful reviews online, and got back a weird message that was clearly typed out but made to look like an auto response, telling me to call. I called 3 times over the course of 24 hours and got sent to the hold line. Left a message asking to please call me back and confirmed I'm cancelled - they called back and didn't leave a voicemail. When I called a third time to confirm, they were SO rude and interrupted me, hung up on me. This is NOT how anyone's medical experience should go. Please entrust your medical care with someone else who actually cares.

One star is very generous. I wish I could give less. The staff are completely incompetent at this…read moreoffice. And when they're incompetent ends up being a complete inconvenience to you they do not care. They don't even apologize. I called weeks ago for an appointment with the doctor. They told me the doctor was booking really far out. I told them I wanted to definitely have him see the doctor eventually, but in the meantime, I was offered to see the nurse practitioner. I expressed to her since I wanted him to get in quickly or as quick as possible, which was within a couple weeks that I'd be willing to see the nurse practitioner quote so long as I can still see the doctor eventually" she assured me that that would be fine. So we decided on April 23 for the nurse practitioner and then she made me appointment in June to follow up with the doctor. I do not live close. I live 40 minutes away and I had to pull my child out of school, and then we drove all the way out there showed up 15 minutes early for our appointment and she proceeds to tell me that we do not have an appointment. I explained to her that I absolutely did have an appointment and she basically made it seem like since I couldn't remember the name of the person who scheduled the appointment or had some sort of text message appointment reminder that I had basically just made it up in my mind or something. She told me that I only had an appointment in June and I told her and explained to her what had happened and how I had the initial appointment with the nurse practitioner and I was told that I had a follow up appointment with the doctor in June, she told me "we cannot make two appointments at one time" which is interesting because whoever takes appointments when you call over the phone clearly doesn't know that rule and did not let me know that or else I would not have gone out of my way to call out of work and pull my child out of school to go to my nonexistent appointment because of their incompetence. Needless to say, I will never be going back there again and I do not recommend this place at all because they're incompetent, they're rude, they don't even apologize when they make mistakes or try to make it right. We were standing there she could've tried to squeeze us in, but she didn't even try. She just stood there smugly in my face saying sorry your problem not mine.

Great Specialist!! We were fortunate to have him treat 3 members of our family!! All his staff are…read moreorganized and the best in their field. I'm not sure if he is semi-Retired .

Love Dr O, he always helps me when my asthma is acting up! He is old school and operates the same…read moreas when he first opened, that is how you already know he is good. His wife is a sweetheart and the office experience is fast & always runs smooth!

Love this doctor! He's so kind, compassionate, and smart. He was helpful and friendly and like an…read moreold-fashioned country doc who takes his time and truly cares.

Employee Ruben at the Front Desk is an EXCEPTIONAL employee who gets the job done! He's quick to…read moreassist you and is VERY PROFESSIONAL,kind and caring. ARk Clinical Research made the Best decision to have Ruben on their Team!

The staff were tremendous in helping navigate thru my experience, special kudos to…read moreYamil,Yasmin,Stephanie and Dr Navarro. If Yamil wasn't here I wouldn't have been able to complete my application in the first place.

I have been seeing Dr Jiang for 4 months now and she does not even listen to my problems. She has…read morenot figured out my problem yet she discount any possibilities and refuses to do any more test to find a solution. Very unprofessional

Dr. Jiang's medical office. I wasn't warned this might happen to me, after the skin scratch…read more EXTREMELY unprofessional! This is the condition 1 week later. I've posted a photo of forearm.

Just had my last post-op follow up (11 weeks) and I still have nothing but amazing things to say…read moreabout the entire staff that works for Del Rey MD. I truly wish that every avenue of medical care had people like they do here. From my procedure until now, I have experienced 0 pain. My nose is just about completely healed and the difference in my breathing and sleeping quality is night and day. I can't imagine having gone the rest of my life breathing the way that I was. Post-op check ins over the weeks consisted of: checking out my healing through the little nasal camera, an allergy patch test, suggestions to keep my turbinates from growing in size again, reassurance that everything was healing great, etc. I'm not sure if I will ever have a reason to come back, but I will 100% be recommending Del Rey MD for those in need of an ENT. Thank you again, and especially to Lauryn, for everything!

Bait and switch. Try a different office. The nurse and doctor I saw were both great--kind,…read moreprofessional, and helpful. I felt comfortable and well taken care of during that part of my visit. Unfortunately, things took a turn when I interacted with Angela (the blonde older lady staff member). She was very aggressive about trying to schedule me for an elective procedure that I wasn't even sure I needed yet. Instead of giving me space to think things over or ask questions, I felt pressured and uncomfortable. She kept making comments about how she works in multiple offices and making the appointment for a few months out would be easier for HER. She kept saying "I can't even call you to follow up in 5 months?" And said I would need to pay my copay to hold the appointment. Her attitude really took a turn and she just handed me a black folder and said "I guess you can just read about it yourself then, you're all set" and I walked myself out without anyone saying goodbye, or following up. I hope the office can address this, because the medical care itself was good--but the end was a total bait and switch.

Always a great place to visit Friendly and kind staff…read more Clean and fresh office parking is great

I've had several visits and everyone had been so easy.on time, min wait time. Quick service with…read morenurses and doctors. Just an amazing team at this allergy doctors office. Always easy to manage my scheduled appt.with no hassle.

Unfortunately, after paying a substantial amount for testing, initial evaluation and review of test…read moreresults, they make you sign an annual agreement for $395 a month (12 months!) in order to get any sort of plan. I would possibly bite the bullet on the cost if they would have demonstrated that they could actually help with my health, but alas.....

Everyone here is AMAZING! The entire team is very friendly, extremely helpful, and incredibly…read moreknowledgeable!! They always go the extra mile and make me feel welcome (instead of just another patient like my previous doctor). Highly recommended!

I have seen Dr. Liu off and on for the last 5 years. I know the MD who owns the office (Dr. Kenneth…read moreKim) and he was my allergist for over 20 years. Dr. Liu has lots of information. She welcomes any questions I have for her and she is forthright about making sure I understand how to use a medication, what I am allergic to and how to avoid those items. I like her bedside manner. She and I have detailed discussions and if I don't remember or understand something, I can (and do) call back to get the information without any problems. It might take a bit before I get the information because she is seeing patients. My husband and my child have seen her too.

Money is the priority of this doctor not healthcare!!! I saw Dr. Betty Liu once at the end of last…read moreyear and she set me up with many allergy test which racked me up a bill of over one thousand ($1k) dollars. Less than two months after the first of the year, I found myself without medical insurance. I was finally able to get medical coverage in July 2018 and received a referral from my new PCP to see Dr. Liu and her office refused me an appointment because I cannot afford at least half the past bill at this time, I offered a payment amount they refused. I severely suffer from chronic allergies and have for some time now, I suffer severely from allergies everyday and to find out that the priority of this Doctor and her staff, is money over healthcare is a disgrace, holding my healthcare hostage to their greed, well I am sure I am better off without her continued service.